Coinbase, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe money has been returned to me. Sincerely, *** ***

Hi Mr***,
We apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can After further investigation, it appears one of our Support members reached out to you regarding your issue on 6/30/
in Case No***If you need further assistance, please respond directly to that emailThank you for using Coinbase!

Hello Mr* ***, I am sorry for the continued trouble with this wire transferOur customer support rep is still looking into the issue to see to see if there are any delays or anything else that could be holding this up.Feel free to contact us further in case *** and we can discuss further, but we are checking with our payments team and waiting to hear back from them.Again, I am sorry for the continued troubles

Initial Business Response /* (1000, 5, 2015/05/20) */
Mr*** signed up to Coinbase, authorized the connection of his bank account, and placed orders for $worth of bitcoinThe bitcoin was delivered to his account and he took further steps to withdraw it off-siteMr***
confirmed that he placed these orders several times in his communications with us
In some circumstances we require further information to verify a connected bank accountMr*** was asked to upload a photo ID to confirm his ownership of the provided payment informationThis process, as well as the bank verification process, takes place on the Coinbase website using a secure portal
Mr*** contacted our live support staff to state that he had purchased some bitcoin already and was unable to place further ordersOur support staff reiterated that he would need to upload a photo ID in order to continue creating purchasesOur staff did not use threatening or inappropriate language during these conversations, and it is not possible for them to delete or modify chat log conversations after the fact
Mr***'s claim that he 'has received nothing' in return for money debited from his bank account is incorrectBecause his authorized bitcoin purchases were ordered, properly debited from an account of his choosing, delivered, and withdrawn as he requested, we are unable to offer a refund

Hi Mr***,
Thanks for writing inWe have completed a thorough examination of the transactions in your account, and unfortunately, could not any evidence that you were double chargedYou can find a detailed account of your transactions here: ***

Hello Mr***, The deposit was transferred as intended to your GDAX account, and then was subsequently used to cover a balance owed in your LTC-USD margin accountI hope this information helps to clarify the issue!

Hi Ms***Thank you for writing in! Coinbase intends on supporting withdrawals of bitcoin cashAs soon as we are able to support the new blockchain, you will be able to withdraw an amount of bitcoin cash equal to your bitcoin balance at the time of the fork.Please note that our engineering
team is working very hard to make bitcoin cash available to youWe do not have access just yet, but plan to by January 1, If you have any questions, check out our FAQ: *** Thank you for your patience and understanding

Hi Mr***,
Thanks for writing inWe're terribly sorry for the delay on getting back to youIt looks like the transfer you are referring to has been refunded back to youWe responded to you on 7/Please let us know if you still do not see the refund, and we will be more than happy to
investigateThank you so much for your patience

Hi Mr* ***, Thanks for writing inWe're sorry to hear about the delay with your account accessWe received a report from you informing us that your account may have been compromisedSecurity is our top priority here at Coinbase, and our team is diligently working on your caseWe are currently
engaged with you in Case No***Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi Mr***,
While we understand how frustrating this is, we aren't able to reverse transactions sent to the wrong address due to the irreversible nature of the blockchainWe're sorry we couldn't be of more help hereIn the future, please follow the instructions here to generate addresses associated with your Coinbase wallets
Go to the Addresses Section here: ***
Click ‘Create New Address’
Any address you create here will remain associated with your Coinbase account foreverYou can generate as many addresses as you like

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Mr***, We had a delay in our ACH buys that effected the payout dates for our customersI apologize for any inconvenience this causedLooking at your account, it looks like the funds were deposited into your Coinbase account on May 10thWe also did email you about your account in
case ***, but we were working our way through a back log of emails so it took a while to get back to youHere is the email that was sent: Hello,I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can.Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy ordersAs a result, our estimated clearing date for your recent buy order or deposit was not accurate.Bank transfers normally take 3-business days to completeWe try and make that expected delivery estimate as accurate as possible, and are always looking to improve itRest assured that your transfer is safe and the funds should arrive within the next couple business days. We process bank payments using ACH transfersYou can find more information via our support page: ***-That being said, it does look like your buy did complete on May 10th and the funds were deposited to your Coinbase account.We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay

Complaint: ***I am rejecting this response because:
Date Sent: 9/10/11:17:PMComplaint: ***I am rejecting this response because: I got the same answer as last timeUp till now, no one contacted me from ConinbasePlease enable my account as soon as possibleYou can not disable your c**ent's account without a reason **ke this!! Sincerely,*** **Sincerely,*** **

Hi Mr***,
Thanks for writing inIt looks like you were able to email us in Case No* ***Our compliance team will reach out to you if the decision to close your account is reversedIn the meantime, although we are not currently able to offer our exchange services, we have not blocked access to any of your fundsYou may sign in and withdraw your currencyPlease note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet addressThank you

Hi ***
The case has been closed on coinbase INC
the funds came in this morning and are in pending status
Thanks

Hi Mr***,
Thanks for writing inYour account was recently temporarily disabled due to a security concernWe have since responded to you in Case No*** to let you know that we have completed the investigation, and restored access to your accountShould you require further assistance,
please don't hesitate to reach out directly to that emailThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever this is absolutely abysmal support on behalf of CoinbaseIt shouldn't take a month to regain access to what is essentially equivalent to a bank account for most people.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
Complaint: ***I am rejecting this response because:
Coinbase did respond and request I open a New account, which I did, BUT WHERE IS MY MONEY FROM THE ORIGINAL ACCOUNT! Now their Support doesn't write me back, does not respondThey only contacted me to open a new account and then went silentTheir are just a scam company! I WANT MY MONEY !Sincerely,*** ***
Sincerely,*** ***

Hello Mr***, I am sorry for the trouble with your account and also the delay in a customer support agent getting back to youWe have been working through a heavy back log of emails that has slowed down our response times.It looks like we were able to respond to you about your account in
case ***Our security department representative made a manual address change on the account you were still having trouble accessingIf you are still experiencing trouble with that account, please respond to the case and we can investigate further.Again, I am sorry for the troubles with your account and also the delay in someone getting back to you in a timely manner