Coinbase, Inc

Hello Mr***, I am sorry for the trouble with your account and accessing your LitecoinsLooking from our end, it looks like you were able to send the LTC offsite to another walletI found this
info:*** Again, I am sorry for the troubles with gaining access to your LTC but it does look like you were able to collect your fundsSorry for the trouble

Complaint: ***I am rejecting this response because:
The amount owed is $69.97, not $
The currency credited was in btc not usdThe amount owed is in usd since the transaction was a conversion from eth to usd
The $credit of btc must then be converted to usd at the coinbase fee of %which means that you only credited me an equivalent of $instead of $69.97. Sincerely,*** ***

This transaction showed up in my account this evening Thank you for your help in this matter

Complaint: ***
I am rejecting this response because: This is the same form email they sent meIt lacks any actionable informationIt's the fluffy version of "yeah we don't know, keep waiting", which is unacceptable.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:it's been days, I have to make a decision, and I still don't have the funds
Sincerely,
*** ***

Hi Mr***,
Thanks for writing inWe received a report from you informing us that your account was potentially compromisedWhen we receive such a report, we temporarily disable the account for security reasonsWe have now completed our investigation, and emailed you on 8/to let you
know that access to your account has been restoredPlease us know if you have any additional questions or concernsThank you!

Hi Mr*** ***
Thanks for writing inWe're sorry to hear about the issues surrounding your phone numberWe've emailed you on several occasions with detailed instructions on how to update your phone numberFor security reasons, we kindly ask that you proceed with account recovery to update
your phone numberAccount security is our top priority here, and is not something we are able to compromise onWe've emailed you on 9/11, 9/12, and 9/Your refusal to bypass the account recovery process is not something we can accommodateThank you so much for your understanding

Hi Mr***
We consider this complaint closed

Revdex.com:
I find it halarious that coinbase has an excuse for thisyou take my money out of my bank account, you put it in coinbase, that simple, there is no excuse for money disappearingNow go FYSincerely, *** ***

We contacted Ms*** about her account in case: ***In that case, we gave her instructions on how to link a bank account in order to sell the funds from her Coinbase account to a personal bank accountThere is also general information on how to link and verify a PayPal accountWhen we
looked at her account, we saw no personal accounts linked and without one of Ms*** will be unable to sellHere is the case:
Hello,
I believe I have found the issue you are having
You are trying to sell the balance in your Coinbase account to a PayPal accountI had a look at your account and I see no record of a PayPal account being added
I believe one of the easiest ways to sell your bitcoin would be to a bank accountHere is some general info on how to set that up on your Coinbase account.***
Once the bank is linked you can then sell the funds in your account from your BTC wallet to your bankAnd here is some general info on how to sell funds:***
If you have any other questions (or concerns), please let me know and I will be happy to help
I am sorry for any confusion on my end

This is outrageousI lost money because of your incompetenceThere's no other way of looking at thisI reject your response and demand a refund of the money I lost.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hi again,
As we stated in support case # ***and in the previous message that she sent funds to another website
Again here is the receipt of those funds being sent, and we can see that this transaction has completed: *** this is the proof the transaction was sent and did completed to where she sent it
Sorry but once the funds have been sent and completed, she would need to reach out to where she sent the funds as it is not longer in our controlI would advise her to provide the transaction ID above as proof that she sent the funds

Complaint: ***I am rejecting this response because: the business is literally refusing to answer or respond to any of the issues I have brought upThey are literally only copying and pasting canned responses with zero regard for their lack of explaination for any of the issues I have brought up.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: even though you have escalated my request, I still haven't received any of the following:1) My withheld funds, as of this day, for weeks, exactly days.2) Any deadline up to which my funds will be released.Due to all stated, I am unable to accept any promises, since they haven't been delivered on for a month now
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
This matter has not been satisfactorily handled
On Saturday 8th July, I received an email from someone called *** from Coinbase Support who informed me that I would receive my SEPA transfer to my bank account "no later than July 12th"
Well, it's now July 12th and guess what? Still no money in my account
Coinbase has turned what should be a straightforward transaction into a long drawn-out process now approaching its 3rd week
When will Coinbase be honest with it's customers about what is going on?
Clearly something very serious is happening behind the scenes
Unless this matter is dealt with soon, I'll be forced to consider my legal options
Needless to say, after this, I will never use Coinbase again because they are not trusted
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to meMy bank has confirmed that the money has been received on August and they are processing the refund. Sincerely, *** ***

A customer service specialist from Coinbase, inc contacted me a few days ago and as of yesterday my issue with them has been resolved to my satisfaction

Hi Mr***,
Thanks for writing inSorry to hear about the trouble with the closed accountWe're currently looking into this for you, and will respond to you in Case No*** as soon as we have an update

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***