Coinbase, Inc

A customer service specialist from Coinbase, inc contacted me a few days ago and as of yesterday my issue with them has been resolved to my satisfaction

Complaint: ***I am rejecting this response because:
This is an automated response It has been more than day AND it has not been claimed Also, I have already provided the details of the transaction, please do not reply with automated responses We need a real person to investigate this issue
Sincerely,*** ***

Hi Mr***,
Thanks for writing inSorry to hear about the trouble with the closed accountWe're currently looking into this for you, and will respond to you in Case No*** as soon as we have an update

Hi Mr***
Thanks for writing inWe can confirm that your case is in the queue to be reviewedWe will reach out to you as soon as we have an updateThank you for your continued patience

Hi Mr***, We apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like a member of our support team responded on 7/3/in Case No*** The funds should now be available
in your bank accountIf not, please respond directly to that email so that we can further assist you

Complaint: ***I am rejecting this response because:
As earlier and mentioned on the record money is still owed to mePlease refer to earlier documentation as I do not want to keep repeating myself
Sincerely,*** ***

Mr. Bug*** ***
We take any accusations of theft very seriouslyFrom our records all of your payments are complete and the payment for ~$for order *** is also completedIf you can provide additional evidence of this not completing we would be happy to look into it for you

Hi Mr* ***,
Thank you for your replyAs explained in our initial response, all funds must be withdrawn from your Coinbase account before you can close the accountAs of today, we still notice that you have funds in your Coinbase accountIf you need assistance withdrawing your funds, please respond to the email we sent you yesterday explaining how to do so

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe're sorry to hear about the issues you were having with the order relating to ETHIt looks like
you were incorrectly sent an email indicating that your order for 1ETH would be canceled, but in fact it had notWe are willing to make arrangements for you to receive a full refund and have reached out to you in Case No ***Please let us know if you would like to proceed with the refundThank you!

Complaint* ***I am rejecting this response because:
Though Coinbase put $10,back into my account after it had been missing for about two weeks, I cannot access this moneyI have attempted many times to withdraw this money by transfer, but Coinbase
system fails me every single timeI am so frustrated with this situationIs it just a number showing in my Coinbase account and the real money is still not there (scam)? I needed my money back without any
further delay.
Please kindly ask that Coinbase release my funds in my account for a successful transfer outI am also willing to receive my money back via paper checkPlease send the check (full account balance) to
*** ***
*** *** *** *** *** ** *** ** ***
If I still cannot complete an online transfer or do not receive the check by September 5, 2017, I will file a formal complaint with all regulatory agencies, including Department of Financial Institutions,
Department of Business Oversight and Financial Crimes (FINCEN)
I am determined to move forward to get my money backI ask that Revdex.com be kindly investigating this matter for resolution and have consumers protected
Thank you very much for your immediate attention to this matter
*** ***
*** *** ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I got the same answer as last timeUp till now, no one contacted me from ConinbasePlease enable my account as soon as possibleYou can not disable your c**ent's account without a reason **ke this!! Sincerely,*** **

Complaint: ***I am rejecting this response because I'm hearing the same think for months and I never get an final answer.
Sincerely,*** ** ***

Hi Mr*** Thank you so much for your patienceWe do see that this transfer has now been completedIf there's anything else we can do for you, please let us know

Hi Mr***,
After a review of your account by our compliance team, we regretfully are unable to offer you our exchange services because the parental consent forms you submitted were insufficientThis isn't a decision we take lightly, and we apologize for not being able to offer any further assistance in your case
This decision is final

Complaint: ***I am rejecting this response because:
Sent 7/13/8:46:PM
Complaint: ***I am rejecting this response because:
I contacted Metropolitan todayThey received the reversal request from *** ** ***They also confirmed that they sent the reversal request to Coinbase.
You should have the request from Metropolitan today (7/13/17) !
* Can you make sure someone finds it asap and responds to Metro with the approval to return my money ?!
It is now going on weeks that my money has been in limbo !
Case No***
Sincerely,*** ***Sincerely,*** ***

Hi Mr***,
We apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can After further investigation, it appears one of our Support members reached out to you regarding your issue on 6/30/
in Case No***If you need further assistance, please respond directly to that emailThank you for using Coinbase!

Complaint: ***
I am rejecting this response because: I can not do the solution they provided with my work computer which I've told them prior. I just want my funds returned
Sincerely,
*** ***

Hello Mr***, I am sorry for the trouble getting your bank linked and verified in your system and also the delay in a customer support agent getting back to you in a timely manner.Your bank account has been manually verified in our system, so you will now be able to deposit funds into or
withdraw funds from the EUR wallet in your account.And we did contact you about your account in case ***If you run into any further trouble, please let us know and we can investigate further.Again, I am sorry for the trouble getting your account set up and the delay in someone getting back to you

Complaint: ***I am rejecting this response because:
The response from Coinbase is fraud based on following two reasons:
1. Coinbase said that they do not block my fund and I am free to withdraw anytimeHowever, Coinbase base rejected my every request for fund withdraw and they used 'SSN is required' as the reason
Please refer to the attached "Proof_of_withdraw_block.pdf" for details
Coinbase said they would investigate the issue about a month ago (precisely on July 10, 2017) However, they have not sent me ant feedback since thenThe time for their investigation and manual review is unreasonably long.
Please refer to the attached "Proof_of_email.pdf" for details
Sincerely, *** **
Sincerely,*** **

Initial Business Response /* (1000, 5, 2015/05/20) */
Mr*** signed up to Coinbase, authorized the connection of his bank account, and placed orders for $worth of bitcoinThe bitcoin was delivered to his account and he took further steps to withdraw it off-siteMr***
confirmed that he placed these orders several times in his communications with us
In some circumstances we require further information to verify a connected bank accountMr*** was asked to upload a photo ID to confirm his ownership of the provided payment informationThis process, as well as the bank verification process, takes place on the Coinbase website using a secure portal
Mr*** contacted our live support staff to state that he had purchased some bitcoin already and was unable to place further ordersOur support staff reiterated that he would need to upload a photo ID in order to continue creating purchasesOur staff did not use threatening or inappropriate language during these conversations, and it is not possible for them to delete or modify chat log conversations after the fact
Mr***'s claim that he 'has received nothing' in return for money debited from his bank account is incorrectBecause his authorized bitcoin purchases were ordered, properly debited from an account of his choosing, delivered, and withdrawn as he requested, we are unable to offer a refund