Coinbase, Inc

Complaint: ***I am rejecting this response because:
Date Sent: 8/1/9:14:PM
Complaint: ***I am rejecting this response because:
It has been three business days and the $7,has still not been credited back to my bank accountI would like some confirmation / wire tracking number so that I can contact the issuing bank and try to figure out why it hasn't landed in my account.
Sincerely,*** ***
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:SEPA withdrawals take maximum one day to completeI have been deprived of my funds since Aug and Coinbase hasn't given any response on when my funds will be released.I think that we all can agree that holding someone's funds for three weeks without promised deadline to solve this issue is unsatisfactory, especially since Coinbase carriers business as usual by accepting other people's depositsI must insist that my funds are released as soon as possible
Sincerely,
*** ***

Hi Mr***,
Thank you for providing more information on this matterWe're truly sorry to hear about the inconvenience and frustration this may have causedWe understand how important it is for bank wires to be processed promptly and successfullyWe have confirmed with the payments team that this particular wire was returned to your bank account, and have emailed you on 7/Please let us know if you still do not see this refund in the next business daysThank you so much for your patience regarding this matter

Hi there,
Thanks for reaching out to Coinbase ***We have been in contact with Mr*** via internal *** ticket #***As a FinCEN certified Money Service Business, we are periodically required to identify users on our platform, and preform due diligence in regards to
transactionsIn this *** ticket we requested more information from Mr*** in regards to several of his transactions, which he did not provideAs we informed him in our correspondence, that because he did not answer those requested questions, that his account activity would be suspendedIf he would like to answer these questions through *** ticket #***, we would be happy to see if we could reactivate Mr***'s Coinbase accountI hope that clears things upIf there are anymore questions in regards to this matter, please feel free to reach out to us directly at ***@coinbase.com and we would be happy to answer those for youThank you for your time and please let us know if you need anything else

Complaint: ***I am rejecting this response because:
From the CONSUMER:
Sent 10/18/3:37:AM
Complaint: ***I am rejecting this response because:
The amount owed is $69.97, not $
The currency credited was in btc not usdThe amount owed is in usd since the transaction was a conversion from eth to usd
The $credit of btc must then be converted to usd at the coinbase fee of %which means that you only credited me an equivalent of $instead of $69.97. Sincerely,*** ***
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We contacted Ms*** about her account in case: ***In that case (sent about five days ago), we let *** know that we could see two accounts under her nameWe were looking to see if she still had any access to either one of those accountsIf she did not there are only two other optionsOne would be to create a new account and have the funds sent thereOr she would need to send the funds to another wallet and then look to sell through another exchange if she was unable to create a new accountHere is the email that was sent (and I plan on following up with another email shortly): Hello ***,I saw your case on the Revdex.com and I wanted to reach out to you to see about coming to a resolution to thisWe hadn't heard back from you since the last email we sent a few months ago and I couldn't find any new emails since then.I know you mentioned having trouble accessing your account and at this point you would simply like to sell your fundsI see two accounts for you with CoinbaseOne under *** and another under ***Do you have access to either one of those accounts? If not, the best option is going to be to create a new account to have the funds transferred from one account to anotherSince we would be transferring funds, we will need a copy of your ID uploaded to *** to complete a balance transfer as bitcoin is an irrevocable currencyPlease also verify the same phone and financials in the new account that you create.Once I have more information, I can move forward.I am sorry for any inconvenience this has caused

Hi ***,
Thank you for your updateI contacted the regulatory agencies you recommended, and Coinbase, Inc has just returned the money to me todayGrateful to Revdex.com for the attention gotten from Coinbase
Please continue your good work helping consumers with their issues, and have a great day
Much appreciated,
***

Hi Dr***
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canAfter a further review of your account, it appears that buys were inadvertently disabled on your
accountWe want to extend our sincere apologies for this, and wanted to let you know that this issue has been fixedIf you need further assistance, please respond directly to Case NoHi Mr* ***, Thanks for writing inIt looks like the ID you submitted for verification did not match the information associated with your Coinbase accountWe've escalated your case to a specialistThank you for your patience will we conduct a manual review of your accountIf you have any questions or concerns, please respond directly to Case No***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Wanda Williams

Hi Mr***
Thanks for writing inIt looks like the bank pushed the wire out on 9/11/If you still don't see it, please reach back out to us in Case No***, and we would be more than happy to help!

Hello Mr ***Apologies for the long wait on our response! We are growing as fast as we can to match the exponential growth of the cryptocurrency market, and we definitely appreciate your patience! When a US customer's account reaches a certain level of activity, we are required for
compliance reasons to verify certain information before we can process further transactions using our banking relationshipsUnfortunately, if you do not have a Social Security number and are unable to complete the verification in your account, there is no way for us to manually bypass this compliance requirementI apologize for the inconvenience! Keep in mind that we have not blocked access to any funds in your account. There is currently also a restriction due to a reversed order in your accountThis restriction has disabled your account's buying abilityThere was a deposit you placed on June 22nd, 2017, that was reversed with the reason: RPayment StoppedOne of our team members has followed up with you in support case #*** with information on removing this restrictionPlease reply directly to that support case if you have any further questions or concerns

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have regained access to my Coinbase account.
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your time and help!
Sincerely,
*** ***

We contacted Mr* *** about their account in case: ***We are always trying to catch up to the number of emails we receiveBy the time we could contact Mr***, their sell did complete to their USD wallet as well as a sell from their USD wallet to their bank accountHere is the email that
was sent:
Hello,
I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can
From this end, it appears that your sell to your USD wallet did complete and you were able to complete a sell to your bank soon afterAre you still running into any further trouble?
Again, sorry for the late reply and for the difficulty you have been having with this process

Hello Mr***, I apologize for the long wait on our response! We are working to scale up our support teams to keep up with this stage of rapid growth in the cryptocurrency market, and definitely appreciate your patience while waiting on us! It appears that the balance on your Coinbase BTC
Wallet was not displaying correctlyWe have fixed this, and your wallet now shows the correct balanceOne of our team members has followed up with you in case #*** Please reply directly to that support case if you have any further questions regarding thisThank you!

Hi Mr***
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears your issue has been resolved in Case No* ***Should you require further assistance,
please don't hesitate to reach out directly to that email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can It looks like a member of our support team has resolved your issue in Case No***Should
you require further assistance, please don't hesitate to reach out directly to that emailThanks!

Hi Mr***,
T***ks for writing inWe're sorry to hear about the issues regarding access to your accountIt looks like a member of our support team responded to you five days ago on 7/21, but we have not heard back from you sinceShould you require further assistance, please don't hesitate to
reach out directly to Case No***T***k you!