Coinbase, Inc

Complaint: ***I am rejecting this response because:
Date Sent: 7/25/6:42:PMComplaint: ***I am rejecting this response because: Wrong You guys did not remove the same amount of bitcoins Instead you guys removed the same dollar amount There is a difference The transaction was for BTC, in the amount of $ What was removed from my account on July was BTC The difference should be credited back to my account around BTC You removed bitcoins from my account that were purchased and paid for by me Sincerely, *** ***Sincerely,*** ***

Hi Mr***
We're sorry to hear about the continued trouble with identity verificationWe've escalated your case to our compliance teamThey will reach out to you in Case No*** as soon as they canThank you for your continued patience!

Complaint: ***I am rejecting this response because:
Holding someone's money for days without a valid explanation beyond "we are experiencing issues" is not acceptableA fund transfer literally just takes minutes to initiateIf my funds are secure and in place, and a real live person is looking into the case (as opposed to an auto emailing bot), what is delaying this repayment?
Could Revdex.com please recommend me law enforcement institutions or regulatory agencies I can contact? Thank you
Sincerely,*** ***

Hi Mr***,
Thanks for writing inWe're sorry to hear about the frustrationPer our User Agreement (***), although we strive to provide all customers with continuous operations, we do not guarantee continuous access or that there will be no delays,
failures, errors, omissions or loss of transmitted information, nor do we guarantee that any order will be executed, accepted, recorded, or remain open.
We're continuously work to make our services better and more reliable
Thank you for using GDAX

Hi Mr***,
Thank you for writing in! We're sorry to hear about this missing withdrawalIt looks like a member of our support team resolve this for you, and the funds should be in your bank account by nowIf this isn't the case, please let us know and we would be more than happy to further
investigateThank you!

Hi Mr***
We sincerely apologize for the delay regarding this issueWe can confirm that your case has been escalated to our European payments team, and they are working hard with our banking partners to resolve this issueWe understand how important it is to have these transfers processed in a timely manner, and truly appreciate your patienceAs soon as they have an update, we will respond to you in Case No***

Complaint: ***I am rejecting this response because:
This is about the 20th email I have received within the last few months saying the exact same thing with no resolutionMy account has still been untouched and the problem still exists with no support or help other than a "will get to it shortly".
Sincerely,*** ***

Hello Mr***,
It appears that you have not yet responded to our support team in case #*** and provided the requested informationYour account was flagged due to activity in an OFAC restricted countryYour account was also locked after you clicked on a link in an email: "If you did not authorize this action, please click here to disable signin for your account."
Please reply to support case #*** so that we can further assist you with access to your accountWithout your cooperation, unfortunately we are unable to resolve these issuesThank you once again for your time and patience!

Hello Mr* ***,
I am sorry for the issues with your transaction and also the delay in a customer support agent getting back to you in a timely manner
It looks like this was a glitch in our payment system as the buy is stuck in a pending stateI have passed your case onto our experts
to have them take a look and also contact you once we have a resolution
We eventually contacted you *** As soon as we have more information regarding your buy, we will be in touch
Again, I am sorry for the troubles with this buy and also the delay in an agent getting back to you

Hi there,
We have had no contact with the email address ***cox.netThere also is no account under that email addressWe would recommend that Mr* *** check his records to make sure that is the correct email that he signed up with.
Please let us know if you have
any other questions

Hi Mr***,
Thanks for writing inWe're sorry to hear about the issue with the wire transferCoinbase is unable to accept wire transfers when there is a name mismatchIn your case, the funds were sent from your wife's account, and the name did not matchThe funds were returned to youPlease
note that it can take up to business days for the funds to be returned to its sourceShould you not see the wire by August 29th, please respond to Case No*** so that we can investigate furtherThanks!

Hi Mr* ***,
Thanks for writing inIt looks like the ID you submitted for verification did not match the information associated with your Coinbase accountWe've escalated your case to a specialistThank you for your patience will we conduct a manual review of your accountIf you have any
questions or concerns, please respond directly to Case No***

Hi ***
Thanks for writing inIt looks like our review has been completed, and buys have been re-enabled on your accountAs for the issue of your recent chargeback, it looks like the chargeback was successful on your end, and the funds were returned to youPlease check with your bank regarding this chargebackIf you still have concerns, please respond to CaseNo***Thank you!

Hi Ms***,
Thank you for your patienceWe've taken a look at the payment in question, and it has already been escalated to our engineersWe are working hard to resolve this issue, and appreciate your patienceA member of our payments team will reach out to you in Case No*** when they have an update

Hello Mr***,
We had a delay to our ACH buys that caused the delays to the estimated payout datesWhen I look at the buy started on April 28th, it looks to be completed in our system and the funds paid outWe also sent an email about this, although we were working our way through our
back log so it took a couple of days before we could get back to youHere is the email that was sent:
Hello,
I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can
Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy ordersAs a result, our estimated clearing date for your recent buy order or deposit was not accurate
Bank transfers normally take 3-business days to completeWe try and make that expected delivery estimate as accurate as possible, and are always looking to improve itRest assured that your transfer is safe and the funds should arrive within the next couple business days
We process bank payments using ACH transfersYou can find more information via our support page: https://support.coinbase.com/customer/portal/articles/1392022-why-does-a-buy-tak...⇄ /> Also note that Saturday and Sunday are not bank business days, so keep in mind that buy and sell orders, along with ACH bank deposits and withdrawals, do not process on the weekend and will also delay an order
We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay

Hi Mr***,
Thank you for contacting CoinbaseSorry to hear about the troubles verifying your accountWe reached out to you in Case No*** with an alternative way to verify your accountPlease respond to that email when you get a chanceThank you!

Hi Mr***,
Thanks for writing inIt appears that the wire in question was missing a reference number, as well as being sent from an account that did not match the name of your Coinbase accountWe are currently working hard to investigate, and will respond directly to you in Case No*** once we have an updateThank you so much for your patience!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Eugene Grinberg

Complaint: ***I am rejecting this response because:It is not resolved yet
Hi, the email of the account is ***l@***l.co.uk
Sorry, forgot which one it was!Sincerely,*** ***l

Hi Ms***,
Thanks for writing inWe're so happy to hear that you were able to get back into your accountWe can see that you have a verified bank account attached to your Coinbase accountTo withdraw your funds, please go into your Coinbase USD Wallet and tap the "Withdraw" buttonThis should give you the option of withdrawing your funds to your bank accountFor more information on how this works, please visit ***