Coinbase, Inc

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I provided the best information I had availableBitcoin is not different from using cash and I cannot remember what I did with money I took out the atm last week, last month or months agoRegardless of suspending my ability to buy bitcoins, Why haven't I gotten my money in my wallet back on GDAX? Why hasn't anyone responded to any of my messages via the mentioned *** ticket or any of the other new tickets I submitted? Why hasn't anyone responded to me on twitter, facebook, reddit? You just ignore your cutomers?

Hi Ms***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like this issue has been resolved, and we have responded to you in Case No***Please
reply directly to that email if you still need assistanceThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However I do still have concerns that it took me having to reach out to the Revdex.com to resolve this simple issue When reading reviews on the internet concerning Coinbase, I am one of several hundred people who are receiving unsatifactory customer service. Sincerely, *** ***

Complaint: ***I am rejecting this response because:
I finally got the money back todayweeks !!!!!!!!
I am greatly relieved but you guys should be ashamedI am rejecting response because of all the aggravation, frustration you causedIn fact, there was trading opportunity lost and cost of capital loss.
In fact, if I hadn't gone out of my way, been persistent to call *** ** *** AND Metropolitan bank, I'm certain my money would still be in limbo.
Sincerely,*** ***

Hi Mr**,
We sincerely apologize for the delay in our responseAn account security issue resulted in a temporary hold on your accountYour case has been escalated to one of our support specialists in Case No*** This email contains information on how to move your case forwardWe'd like to
make clear that we have not blocked access to any balance in your Coinbase account at any timeIt's important to know that while we work towards reactivation of your account, you may at any time withdraw these fundsIf you need assistance on withdrawing these funds, please let us know and we would be more than happy to helpThank you

Hi Mr***
Thanks for writing inIt looks like a member of our support team is currently engaged with you in Case No* ***Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Complaint: ***I am rejecting this response because:
Your response is automated and disrespectful You do not care and you deserve the legal ramifications that are coming
Sincerely,*** ***

Hello Mr***,
I would like to offer a sincere apology on the wait times for our support team to respond! We are working to grow our teams and scale up our systems to deal with the exponential growth of the cryptocurrency worldOne of our support team members has followed up with in you
in support case #*** to inform you that a manual review has determined that you are not eligible to use the Coinbase platform to purchase digital currencyWe're sorry for any inconvenience that this may cause
We regret that we are not able to supply you with any additional information
Please note that we have not blocked access to any balance currently in your Coinbase accountWhile we can no longer process buy orders via our banking relationship, you may withdraw these funds at any time
Again, I apologize for any inconvenience this has caused you

Hi Mr***,
Thank you for contacting CoinbaseI sincerely apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canYou should have received an email today with instructions on how to complete a
password reset on a new unverified devicePlease wait hours before you begin the processIf there's anything else we can help you with, please let us knowThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We contacted Mr*** about his account in case ***In that case we let him know that we actually received a "charge failed" message from the date of the transactions he is referencingIf his card was charged, we just asked that he send a screen shot of the charge and we can look into the
matter furtherBut looking at our system, the card was never charged, so the bitcoin would not have been paid outHere is the email that was sent:
Hello,
I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can
I am sorry for the troubles you are having buying bitcoinWhen I look at your account, I see that the transactions didn't go through and the reason started is "charge failed"There could be several reasons for this
There could have been a block on your credit/debt card? it could have been tied to if you tried to make a purchase that time on a mobile device versus a website
It looks like there was a small period of time where we got the "charge failed" noticesBut on our end, the card was never charged, so the bitcoin was never paid outIf the card was charged, can you send me a screen shot of the charges hitting your account?
Once I have more information, I can investigate further
Again, sorry for the late reply and for the difficulty you have been having with this process

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi Ms***,
Thank you for contacting CoinbaseWe were unable to locate an account with your email addressFor your security, please submit a new ticket with the email address associated with your Coinbase accountThank you!

Hello Mr* ***, I am sorry for the trouble you are having with your wire transferIt looks like the wire transfer may have been missing some details so we will need someone to manually process the funds to make sure they are applied to your Coinbase accountAnd we have sent that request
to the person who would be responsible for thatUnfortunately we do have an email back log so it may take a few business days before we get a chance to move forward on thisWe were able to contact you about your account in case ***Here is what was said in that email. Hi there,Unfortunately an ACH sent to our wire details won't be processed properly and will need to be manually resolved.Having investigated the issue, I am working with a payments specialist to assist furtherWe will follwith you as soon as we have an update.Please let us know if the matter develops further as we investigate.Thanks,GDAX Support Team

Hello Mr***,
I am sorry for the recent troubles with your wire transfer and also the delay in a customer support agent getting back to you in a timely manner
We were to eventually contact you in case ***In that email we let you know that your wire had been reversed because
the name on the originating bank didn't match the name on the Coinbase accountSo the wire will be returned to your accountThis can take a few business daysIf you are still running into trouble, please reach out to again via email and we can look further into the matterHere is the last email that was sent from Coinbase:
Hi ***
My apologies for the delayed response hereYour wire was queued up for a manual review because the name on the originating bank account did not match the name on your Coinbase accountAs a result, the wire was rejected and the funds are being returned to your bank account
Please let me know if the funds do not arriveAnd in the future, to avoid delays or rejected wires, please only deposit funds from a bank account in your own name
Best,
Coinbase Compliance

Hi there,
We have been in contact with Mr***l via internal support case #***In this case we informed Mr***l that his order was cancelled and that a refund was being processed to his bank accountHe should see those fund back into his bank account in the next to business days
We also passed this ticket along to our fraud specialist who will conduct an account review and reach out to Mr***l via email to see if he can be eligible to use Coinbase servicesPlease let us know if you have any other questions and thank you for your time

Hello,
I am glad that in the end everything has worked out and that you have access back to your account
If you need anything further, please respond to one of the original cases and we can look into any further problems
Again, I am very sorry for the troubles you had and I am glad they have been resolved

Hi Ms***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like the wires were held up due to a name mismatchWe have manually approved these
wires, and reached out to you on 8/Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi Mr***
Thank you for contacting CoinbaseWe last emailed you on 10/in Case No*** with information regarding the credit to your accountWe have yet to hear back from youShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi Ms**,
Thanks for writing inWe're sorry to hear about the current restriction on your accountWe can confirm that your case is in the queue for reviewOnce our comp**ance team has completed their review, they will reach out to you directly in Case No***Thank you for your continued patience!