Coinbase, Inc

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've reviewed your concern, and one of our support members has responded to you in Case No***
It looks like the issue has been resolved with the funds credited to your account on 6/29/17, but should you require further assistance, please do not hesitate to respond directly to that email

Complaint: ***I am rejecting this response because:
I have been waiting for weeks for my money and still have not received it from Coinbase
It does not take weeks to pay a customer under any technical circumstancesSomething is clearly wrong at CoinbaseJust do a twitter search for "Coinbase Support" and you'll see hundreds of dissatisfied customers desperately seeking customer support having had to wait weeks for a resolutionEven the Coinbases User Agreement has been broken by Coinbase themselves
So I'll draw your attention to Clause Complaints, which states:
"Within four weeks of our receipt of your complaint the Officer will address your complaint by sending you an e-mail ("Resolution Notice") in which the Officer will: (i) offer to resolve your complaint in the way your requested; (ii) make a determination rejecting your complaint and set out the reasons for the rejection; or (iii) offer to resolve your complaint with analternative solution."
On 28th July, unless I've received my money, this Clause would have been broken by Coinbase
As it stands, Clause Suspension, Termination and Cancellation, has already been broken by Coinbase
"You may cancel your Coinbase Account at any time by withdrawing all balances and visiting https://www.coinbase.com/settings/cancel (https://www.coinbase.com/settings/cancel)You will not be charged for canceling your Coinbase Account, although you will be required to pay any outstanding amounts owed to CoinbaseYou authorize us to cancel or suspend any pending transactions at the time of cancellation"
I do not want to hear "empty" words with no actionI want my moneyUntil it has been paid, this matter will not be considered to be finished
Sincerely,
*** ***

Hello Mr* ***,
Sorry for the long wait times regarding your support request! We are working to scale up our support teams to match the growth of the cryptocurrency market, and we definitely appreciate your time and patience while waiting on our response! After further review, it seems the charge for the order in question was not able to be completedNormally when this is the case the order would no longer appear in your account history, but it sounds from your description that it was still showing as pendingThis should be corrected so that the order is no longer showing in your account history as pendingYou should not have been charged for this orderOne of our support team members has followed up with you in support case #***If you have any further questions regarding this, please reply to that support ticket with details and we are happy to assistThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi Mr***,
Thanks for writing inAs explained in our correspondence with you in Case No* ***, the payment method used (next day ACH) is currently not supportedThe funds would have been rejectedIf not, you should reach out to your bank to dispute the chargeOnce you do so, the funds
will be returned to your bank account in to business daysShould you require further assistance, please don't hesitate to reach out directly to Case No* ***Thank you!

Complaint: ***
I am rejecting this response because: if I can't get into the two original accounts, who's to say I'll be able to get into a new one? Plus, those are my only two email addresses; how would I open another one? I want to know how much money is in each account, to begin withPerhaps my husband could open an account and the money transferred to it?
Sincerely,
*** ***

Hi there,
Due to security reasons, we are unable to discuss the details of your account unless you write in with the email address associated with your Coinbase account

Complaint: ***
I am rejecting this response because: I find Coinbase's response to be ridiculous and does not have a timeline for when my money will be accounted forIf it's not missing, this issue should be easily resolvable, or at least a rationale should be given for what had happenedIt was only after they reviewed the Revdex.com complaint that they FINALLY response to my message at 8:17am PT, with essentially a "non-answer" and canned response (Attached here) Being inundated with emails is no reason for a BANK with a customer service team to now know what happened to an inbound wire transferI have waited over a week now, and at this point--this could be considered fraud if this money does not show up.All I am asking for is a firm understanding of what happened, why my money has not been accounted for, and when it will be accounted forThis is ridiculous!
Sincerely,
** **

Hi Mr***
Thanks for writing inWe're sorry to hear about the issues surrounding these two transactionsIt looks like a member of our support team reached out to you on 8/requesting more information so that they can investigateIf you still need help, please respond to that email with the
requested informationWe'd be more than happy to helpThank you!

Hi Mr***,
It looks like your case was resolved in Case No***Please respond directly to that email should you require further assistance

Complaint: ***I am rejecting this response because:
I have not received any email or phone call regarding this case.
Sincerely,*** **

Hello Mr. [redacted], I am sorry for the trouble with your wire transfer and also the delay in an agent getting back to you.We were able to contact you about your account in case [redacted]. It does look like we were able to approve the wire transfer and the funds were added to your GDAX account.If...

you are still having any trouble with your account, please respond to the above mentioned case and we can look into the matter further.Again, I am sorry for the troubles with your account.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am disappointed that the funds have been deposited to my bank account and not my coinbase account which was the whole purpose of the transaction. I will now have to try to attempt to transfer the money back to coinbase and hopefully there are no issues on their end this time. additionally I paid a $25 dollar fee to wire money to them, which I am now out.
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I've written to you to close my account and send my money back. You didn't respond so I wrote to the Revdex.com asking for help again. You told them that they need to have an "expert" to look at this situation to determine if I can keep my account and continue to trade and use your service. The expert is not necessary because I don't want to keep my account open I just want my money back. Please send me back my money now.Account: [redacted]
Sincerely,
[redacted]

Hi Mr. [redacted], Thanks for writing in. We're sorry to hear about the canceled transaction. We responded to you in Case No[redacted] with a few suggestions on how to troubleshoot. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Complaint: [redacted]I am rejecting this response because:
From the CONSUMER:
Sent 7/26/2017 10:15:39 AM
Complaint: [redacted]I am rejecting this response because  THE ASSISTANCE THAT YOUR EMAIL OFFERED ME - -IS THE SAME OLD ROBOT WEBSITE.
LETS GET REAL - - YOU HAVE  ENOUGH INFORMATION TO TRANSFER THE FUNDS IN MY ACCOUNT  - -SO, JUST DO IT !
MY THOUGHT AT THIS MOMENT - - IS ARBITRATION  AND THAT SHOULD BRING THIS MATTER TO A CONCLUSION.
Sincerely,[redacted]
Sincerely,[redacted]

Hi Mr. [redacted]
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A review of your account shows that the BTC you sold on 7/1/17 was completed on 7/6/17. The funds...

were transferred to a Chase Bank account ending in 9917. We encourage you to reach out to your bank if there are any issues with this transfer. If there's anything else we can do to help or investigate, please don't hesitate to reach out to us in Case No. [redacted].

Hi Mr. [redacted],
Thanks for writing in. It looks like the wire was sent from an account not in your name. In this situation, the wire will be sent back to the sender. Can you confirm whether or not the sender has received the funds? If not, please let us know and we would be more than happy to look...

into this for you. Thank you!

Hi Mr. [redacted],
Thanks for writing in. The funds you are referring to has been transferred from GDAX to your Coinbase account. You should be free to withdraw your funds to your bank account at this time. If you are still having problems, please let us know. Thank you!

Hi Mr. [redacted],
Thanks for writing in. It looks like your matter was resolved on 6/27/17 in Case No. [redacted]. Should you require further assistance, please respond directly to that email, and we would be more than happy to help.