Coinbase, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],
Thank you for contacting Coinbase. The compliance review has been completed, and full functionality has been restored to your account. Please let us know if there's anything else we can help you with.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Ms. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It appears that one of our support agents is currently engaged with you in Case No. [redacted] to help...

you with regaining account access. It looks like you set up your [redacted] preference with an app other than Authy. [redacted] keys do not transfer between applications. If you still have access to the original application please use the codes from that one.Should you require further assistance, please don't hesitate to reach out directly to that email.

Hi Mr. [redacted]
Thank you for contacting Coinbase. It appears your account is currently restricted due to a chargeback you filed. We've escalated your case to our fraud team for review. Thank you!

Hi Mr. Keller,
Thanks for writing in. The transaction has been confirmed on the blockchain. You can see it on the public ledger: https://blockchain.info/tx/[redacted] We sent the funds to the address you indicated. We urge you to show your vendor the transaction on the public ledger if they are denying they received the funds.
Further, we regret to inform you that we are no longer able to support your Coinbase account as we have reason to believe that your account was engaged in prohibited use. Please note that we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address.

Hello [redacted],
The issue was resolved by coinbase they did transfer the coins I thank You and the Revdex.com of San Francisco.
my case # is  [redacted]

Mr. [redacted] was contacted about his account in multiple cases ([redacted], [redacted], etc). In those emails it was explained to Mr. [redacted] that he was no longer eligible to buy and sell with Coinbase. This is not a decision we come to lightly, but once it is done, there is no going back from this decision. And we are unable to reveal our review process to our customers so I am unable to give any more information on this matter. Here is the email he was sent: Hello,A manual review has determined that you are not eligible to use the Coinbase platform to purchase digital currency. We're sorry for any inconvenience that this may caused.We regret that we are not able to supply you with any additional information.Please note that we have not blocked access to any balance currently in your Coinbase account. While we can no longer process buy orders via our banking relationship, you may withdraw these funds at any time.Again, I apologize for any inconvenience this has caused you.

Hi [redacted], Thank you for contacting Coinbase. A member of our support team has responded to you in Case No. [redacted]. Please reply to that email if you need further assistance. Thank you!

Hello Mr. [redacted], 
I apologize for the difficulty with your account settings! I have just followed up with you in support case #[redacted]. If you require further assistance, please reply directly to that support ticket and I would be more than happy to assist. Thank you for your time!

Hello Mr. [redacted],
 
Sorry for the delay in our response to your question on this withdrawal! We understand the importance of a quick response when it comes to financial transactions, and we are taking steps to scale up our support team so that we can meet the expectations of our existing...

and new customers. The withdrawal that you mention has completed, and one of our team members has followed up with you in support case #[redacted]. If you have any more questions or concerns on this transaction, please reply directly to that email and we are more than happy to assist! Thank you once again for your time and patience!

Hello Mr. B[redacted],
 
I am sorry for any confusion caused by the app. Our engineers are looking into resolving this bug to cut down on any situations like this in the future. I am willing to give a one time credit of $100 for any inconvenience this has caused. That being said, I would need you to acknowledge the prices on the mobile app are not to be fully trusted right now. And that email confirmations are the most accurate way to keep track of the money spent per transaction.
 
Please let me know if this arrangement works for you.

Complaint: [redacted]I am rejecting this response because: you still have fixed nothing and appear to be stealing my money.Sincerely,[redacted]

Hi Ms. [redacted],
Thanks for writing in. We're sorry to hear about the continued trouble! It looks like we are running into issues as multiple accounts have been created. We've provided information to guide you through the process of how to withdraw your funds. We've emailed you several times over the course of the past two weeks. We can confirm that no restrictions or any sort of compliance flags have been applied to your account that may prevent you from successfully withdrawing the funds. Based upon the the error message that you are seeing, we encourage you to reach out to your bank regarding the verification charges. Please let us know if you have any additional questions or concerns, and we would be more than happy to help!

We contacted Ms. [redacted] her account in case [redacted]. In that case we explained the current status of her account and that the only option moving forward was to find another exchange to be able to sell the funds (BTC). And we offered a one time credit for the inconvenience of what happened,...

and are awaiting to hear back before applying the credit. Here is the email that was sent:
 
Hello [redacted]I have spoken with a few of my associates on the matter and I am sorry but there will be nothing we can do remove the restrictions from your account, or allow you to sell the funds in your BTC wallet (My Wallet). This is not a decision that we have to come to lightly, but in light of multiple payment stoppages, it is our final decision.As far as the payment we took from your card, that was only done once the option was not available from your bank. Bitcoin had been paid out to your Coinbase account, but no payment had been received on our end (a payment stoppage notice from the bank). Since you also had a card on file, our system au[redacted]atically goes to that payment method to get the balance owed. And we have no way of interrupting that process once it is under way. I am sorry as I know this resulted in a higher fee, but there is nothing we can do, since this only happened because of the bank's stop payments notice we received.I understand all of this is very inconvenient, and I am willing to credit your account a one time amount of $100 to offset a small portion of the fees for use of your card. If you accept this, please let me know and I will apply it.And this does not mean we are blocking access to the funds in your account. You will be able to send those funds to another exchange and then sell them there.I am sorry for any inconvenience this has caused.

Hello Mr. [redacted],
 
Sorry for the difficulty accessing your account, and for the long wait time on our response to your support request! We are taking steps to grow our support team to deal with the recent exponential growth of the cryptocurrency market, and we want to express our...

gratitude for your patience while waiting on our response. After review of your account, it looks like one of our support team members has already followed up with you in support case #[redacted] and helped you to regain access to your account. If you are still having any trouble accessing your account, please reply directly to that support ticket and we are more than happy to assist! Thank you!

Complaint: [redacted]I am rejecting this response because:
Date Sent: 7/26/2017 6:49:52 PM
Complaint: [redacted]I am rejecting this response because my funds still have not been credited to my account. 
I have provided all of the details from Wells Fargo bank on my end regarding the transfer. My personal name was on the sending account, [redacted], as well as my business's name, [redacted] LLC. 
In addition, I updated the wire after it went out with the correct reference number. If they call the bank they will see it is now included in the wire information on their end. 
Sincerely,[redacted]
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Coinbase did respond and request I open a New account, which I did, BUT WHERE IS MY MONEY FROM THE ORIGINAL ACCOUNT! Now their Support doesn't write me back, does not respond. They only contacted me to open a new account and then went silent. Their are just a scam company! I WANT MY MONEY !Sincerely,[redacted]

Hi [redacted]
Thank you for contacting Coinbase.
It looks like these wires were returned to you because it was sent from Cool Kid's Collectibles (name doesn't match the legal name on your Coinbase account). If the names don't match, we will be unable to accept these wires. If you don't see it...

reversed to your account by the end of the week, please respond to Case No. [redacted]. Thank you!

Complaint: [redacted]I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because: even though you have escalated my request, I still haven't received any of the following:
1) My withheld funds, as of this day, for 4 weeks, exactly 28 days.
2) Any deadline up to which my funds will be released.
Due to all stated, I am unable to accept any promises, since they haven't been delivered on for a month now.
Sincerely,[redacted]
Sincerely,[redacted]