Coinbase, Inc

Hey [redacted],
Thanks for writing in. Sorry to hear that you may not have received your funds. We can confirm that the transfer has been successfully completed. We emailed you in Case No. [redacted] and provided you with a trace number to help your bank track down this transfer. Should you require...

further assistance, please don't hesitate to reach out directly to that email. Thank you!

Complaint: [redacted]I am rejecting this response because:
I tried to best describe what problems I see in the pictures by labelling and captioning it all. Let me know if anything is confusing or not clear and I'll do what I can to better describe it. Thank you.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
My account is still locked.  Coinbase's response of "sorry but we are busy, we will update you" is not good enough.  I want resolution not an apology for inaction.  This has been the ongoing theme for over an month.
Sincerely,[redacted]

Hi there, We have been in contact with this person via internal support ticket #[redacted]. While we always seek to resolve issues as quickly as possible, we have not been able to move forward with this person as they are not providing the ID information that we need to safely verify the ownership...

of their account. We have suitable reason to believe this account may be compromised and is why we need this information. If we can be provided with the information we have requested, we would be happy to move forward with unlocking the account. They may respond to support ticket [redacted] with the information needed where our support specialists will be able to help them. Please let us know if you have any additional questions.

Hi Mr. [redacted],
We wanted to give you a quick update. We're still working on resolving the chargeback. Once we have more information, we will respond to you in Case No. [redacted]. Please note that your funds are secured in your Coinbase USD wallet.

Complaint: [redacted]I am rejecting this response because:
[redacted]
 
I have coinbase account under email address : [redacted]. is this answer your question? This account is hacked and there is long thread going on about this.
Thanks
[redacted]
 
Sincerely,[redacted]

Hi Mr. [redacted], Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We understand how important it is for your withdrawals to be completed in a timely manner. We are...

currently investigating the hold up, and hope to have an update for you shortly. We responded to you in Case No. [redacted] on 8/10 and will reach out to you in that thread as soon as we have an update. Thank you!

Hi there,
 
Thanks for reaching out. We have been working with Mr. [redacted] via internal case # [redacted]. As our agent explained to Mr. [redacted], his state was set to NY with Coinbase at the time that he created his order for bitcoin, and we did not offer Ethereum as a currency that could...

be bought in the state of NY at the time. We are sorry for the trouble, but we cannot retroactively change Mr. [redacted] state. Now that he has updated his state from NY to NJ he should be able to create an order for Ethereum. We hope that answers the question for him. Please let us know if you need any other details and we would be happy to help.

Hi Mr. [redacted],
We have thoroughly reviewed your account details, and unequivocally cannot find any evidence of your claims that your funds are "missing." We can certainly understand that it may be confusing sometimes when you think you sold your bitcoin into your bank account. However, you actually sold your bitcoin into your USD wallet, and not your bank account. This is why you don't see a deposit into your bank account. On 7/17, you sold 104.87 worth of BTC, which was deposited to your Coinbase USD wallet.  On 7/17, you made a purchase of BTC from your USD wallet. On 7/18, you made another purchase from your USD wallet. These two subsequent purchases were made from your USD wallet, and as such, no debits were made from your bank account. Please, we urge you to review your transaction history. You can see all of your transaction details here:[redacted]

Hi Mr[redacted],
Thanks for your response. We will not, unfortunately, be able to initiate a withdrawal on your behalf, as this is something that you would need to do on your end. The balance in your Coinbase account is not a trivial amount and cannot be forfeited, and as such is preventing you from being able to close your account. As soon as you initiate a withdrawal and bring your balance to 0, you will be able to close your account. Please note that you are also carrying a BTC balance. This balance must be converted to USD before being withdrawn to your bank account. Alternatively, you may move these funds to another wallet address. You may find some good information on how to withdraw your funds here:[redacted]

Complaint: [redacted]
 
I am rejecting this response.  I just want my money back via a check which they refuse to do. I don’t have another wallet on the internet and I don’t want to give them my bank account.   The amount of money is not in dispute.   It is money held in an account that I own.  Seems simple for them to write me a check.  They want to make it very difficult.  I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted],Thanks for writing in. We understand the urgency of your request. We can confirm that your case has been escalated to one of our payment engineers. We will reach out to you in Case No. [redacted] as soon as we can. Thank you for your continued patience!

Complaint: [redacted]I am rejecting this response because:
the money has still not been credited to my account which is the only response I will accept.
Sincerely,[redacted]

Hello Mr. [redacted], I am sorry but it is clearly outlines in our user agreement that gambling of any form is not allowed with our service. I am not sure why that site would recommend Coinbase, but even so, we can't be held responsible for a third party (that we know nothing about) recommending us. Since you have violated our user agreement, there is nothing that can be done to restore your account. Nor can any credits be given since we have done nothing wrong. I am sorry for all the trouble regarding this, but there is really nothing that can be done on our side.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It appears your issue has been in resolved in Case No. [redacted]. Should you require further assistance,...

please don't hesitate to reach out directly to that email.

Hi Mr. [redacted],
Thanks for writing in. We do see that the last transaction on your account before you closed it was a sell order you placed into Paypal. Since this is a public forum, we're unable to disclose the actual amount of your sell order but can confirm that the fees associated with this order was at the correct rate of 3.99%. You can see a detailed fee structure for US PayPal sale orders here: [redacted] Please let us know if you have any other questions, and we would be more than happy to help!

Hi Mr. [redacted],
Thanks for writing in. We are currently investigating the delay in this transaction. We understand how important it is to have these transactions processed in a timely manner. We apologize for any inconvenience this is causing. We responded to your support ticket on 7/30, and will...

update you in that thread as soon as we have more information.

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the stuck withdrawal. Our payments engineers are aware of this issue, and are working as hard as they can to resolve it. We can confirm that your case has been escalated to them, and they will respond to you in Case No. [redacted] as...

soon as they have an update. Thank you so much for your patience.

Complaint: [redacted]I am rejecting this response because:
I am not giving them my bank account and I don’t have an e wallet.  I just want to close my account, get my money in the form of a check or credit to the Visa I used to open the account and have them delete my information.   Note that they do keep people’s money which is normally called stealing. 
Sincerely,[redacted]