Coinbase, Inc

Hello Mr. [redacted],
 
We certainly understand the frustration when you are trying to gain access to your account and are waiting for a response from our support team! We have taken and continue to take many steps to help us keep up with the growth of the cryptocurrency community and we...

appreciate your time and patience! The sell order in your account is completed and the funds delivered to your USD wallet. Your account's sign in was disabled after you clicked a link in an email requesting us to disable the account. One of our support team members has followed up with you in support case #[redacted] requesting further information about the security of your account. Please reply directly to that support case with the requested information and we are happy to assist you and answer any further questions you have about orders in your account. Thank you!

Complaint: [redacted]I am rejecting this response because my account has been locked for more than 3 months and the response does not guarantee that my account is unlocked soon because of backlog . I will close the matter once my account is unlocked.
Sincerely,[redacted]

I appreciate the Revdex.com for trying, but I suppose you might as well close this complaint because you will just get the typical corporate responses as I expected.   I just don't understand how a financial institution can have such a fickle website that works sometimes for certain computer systems and no customer support.  It worked for me when I first joined and now all of the sudden it won't work.  I tried 3 different computers but with no success.  Maybe one day, I can traverse the country to find a computer that will work with their website.  
I just can't imagine my main bank or any other financial institution having this lack of support and faulty website.  I'm just glad that I didn't need this money for any kind of emergency.  Unless I find the right computer in the future, it looks like Coinbase just made a quick $159 off of me.  Congrats.

Hi there,
 
Thanks for reaching out.  We have been in contact with Mr[redacted] via internal support case #[redacted]
 
Coinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our responsibility, we are legally obligated to implement...

regulatory compliance mechanisms such as identity verification on accounts. Unfortunately some customers do struggle with uploading their ID because of software issues, or lack of a camera. Unfortunately this is still information that we would need in order for Mr. [redacted] to buy or sell bitcoin with Coinbase. Here is more information on why we need this, and ways to troubleshoot uploading his ID: https://support.coinbase.com/customer/en/portal/articles/1220621-identity-v...⇄ />  
We hope that infomration explains it and helps Mr. [redacted] verify his ID. Please let us know if you have any other questions and we would be happy to help.

Complaint: [redacted]
I am rejecting this response because:Yes you fixed the technical issue but that does not resolve my situation. Also the account is glitched again.I understand the funds are no longer blocked. That is not the issue. The issue is that the funds were blocked for a month and a half. Where I could not buy, sell, transfer, or withdraw. This was due to a technical issue admitted by your staff, a technical issue that is well known. This technical issue violated the terms of using your services. As a result I lost thousands of dollars. I have saved the many many messages to support, support's response, the forums on your website, reddit, and twitter which clearly indicate coinbase violating its terms of service. SO if you would like to go to arbitration with this then great. Under your user agreement I did not violate any of the terms to warrant my account being frozen.IF you were able to so quickly fix the technical the issue on my account when prompted by Revdex.com why was this not done when Justin from support first responded to my case? To me it looks like a pretty poor track record for coinbase, very disturbing handling of peoples money. Just because you grew very quickly and saw many new users does not justify neglecting existing accounts.
Sincerely,
[redacted]l [redacted]

Hi Ms. [redacted],
Thank you for contacting Coinbase. We do see that you've attempted account recovery and are getting stuck in the webcam stage. We've responded to you in Case No. [redacted] with some trouble shooting tips. Please give them a try, and respond to the support ticket if you continue having...

trouble. Thank you!

Hi Mr. [redacted]
We have responded to your support ticket in Case No. [redacted]. It looks like you are currently engaged with a member of our support team regarding your concerns. We hope to resolve this matter to your satisfaction. Thank you so much for your patience and understanding.

Hi there,
 
Thanks for reaching out to Coinbase support! We have been in contact with Mr. [redacted] via internal support case #[redacted] I double checked on Mr. [redacted]'s bank transfer refund for $250 and it looks like there was a slight delay with our system last week, but the funds were sent...

out from our bank account this morning, so Mr. [redacted] should see those funds returned to him in the next few days. We are very sorry for the delay in returning those funds to you, and please let us know if you do not see them in your bank account by the end of October 5th. Please let us know if you have any other questions and thanks for your patience and understanding with this.

Complaint: [redacted]I am rejecting this response because: Problem still not solved, response still left my problem unsolved.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Date Sent: 8/3/2017 4:19:09 PM
Complaint: [redacted]I am rejecting this response because Coinbase is being having problems with customers services for the last months and now I could finally get an answer but still, no date to solve my problem. 
This money is for re-investment and I have it stuck for the last 2 months.
 
Sincerely,[redacted]
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because  THE ASSISTANCE THAT YOUR EMAIL OFFERED ME - -IS THE SAME OLD ROBOT WEBSITE.
LETS GET REAL - - YOU HAVE  ENOUGH INFORMATION TO TRANSFER THE FUNDS IN MY ACCOUNT  - -SO, JUST DO IT !
MY THOUGHT AT THIS MOMENT - - IS ARBITRATION  AND THAT SHOULD BRING THIS MATTER TO A CONCLUSION.
Sincerely,[redacted]

Hi Mr. [redacted]
Thanks for writing in. We're terribly sorry for the delay in responding to you. We understand how important it is to have your bank wires processed in a prompt manner. At the very least, you should have received timely responses to your inquiries, and we're very sorry for the...

delay. We responded to you on 7/27 to let you know that we are currently investigating the bank wires in question, and will have an update for you shortly. Thank you so much for your patience. We look forward to resolving this matter for you as soon as possible.

Complaint: [redacted]I am rejecting this response because:
Hi and good day.
 
I'd like to inform you that this complaint has been resolved! I would therefore request to close this complaint. Thank you very much.
 
Sincerely,
 Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. Again, it appears that we've responded to your support request on 6/22/17 in Case No. [redacted] and haven't heard back from you since. If you still need assistance, please respond directly to Case. No. [redacted]. Thank you!

Hello Mr. [redacted]
I am sorry for the delay in getting back to you and for all the trouble getting your account set up. We were working through a back log of emails. I have had another team review your account and all restrictions have been removed from your account. You should now be able to...

continue to buy and sell. And we did email you as well. Here is the email that was sent:
Hello,
I apologize for the delay in responding to your email. We have had a high volume of emails and we are making our way through them as fast as we can.
The restriction has been removed from your account and you should be all set.
If you have any other questions (or concerns), please let me know and I will be happy to help.
Again, sorry for the late reply and for the difficulty you have been having with this process.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
I appreciate the fact that they are "terribly sorry", however, I find it very offensive that they do not respond via regular support channels, unless they are pushed to via an agency such as the Revdex.com.That said, no actual resolution was offered, other than the statement "your case has been assigned to one of our payment engineers".On June 7, Coinbase stated "We do not yet support SEPA payments in your country. These funds will be returned back to the sending bank within 1-2 business days."
After repeated attempts to contact support as the payment was not returned, finally, on July 4th, a  month later, I was advised by a CoinBase agent named Jordan that"Greetings, [redacted]. I have contacted our payment engineers. They will be able to jumpstart the stuck reversals."
So, although I appreciate that, today, September 4, CoinBase stated that "my case has been assigned to one of their payment engineers", this has already been the case since June 7! The case was already assigned to a payment engineer 89 days ago, and the funds still haven't been returned.How difficult can it be for a billion dollar company to send a 5,000 EUR international wire transfer!?Sincerely,[redacted]

Please close my complaint. The issue was not with Coinbase. ID # [redacted]Thanks[redacted]

Revdex.com:Thank you the issue has been resolved. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Dayron [redacted]
Hola ,gracias por su atencion ,cuando entro a este enlace [redacted]. para verificar mi cuenta pongo mi correo electronico y 
mi contraseña luego me mandan el mensage de texto a mi celular para verificar que soy yo ,pero despues de eso tengo la cuenta bloqueada ,es decir que npo puedo entrar y verificar los documentos dentro de la cuenta ,le envie documentos legales ,tengo cuentas de credito en CapitalOne este es mi numero de targeta [redacted] que con esta tambien pague a CoinBase para comprar bitcoins, les envio mi lisencia y mi permiso de trabajo,yo vivo en Estados Unidos por favor ayudenme ,investiguen todo lo que quieran pero abranme mi cuenta por favor Espero sus respuestas Gracias