Coinbase, Inc

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We're sorry to hear about the frustration surrounding ID verification. A review of your account...

details show that you were able to successfully pass ID verification on 7/23/17. Should you require further assistance, please don't hesitate to reach out directly to us in Case No. [redacted]. Thank you!

Complaint: [redacted]I am rejecting this response because:
I am not comfortable with having to create a new account using the "exact" same criteria as used when I first opened the account per Coinbase' instructions. Surely  there will be some discrepencies since I created the account over a year ago. Furthermore, large major banks do not ask you to create a new account when you are unable to log in. This is why they offer security questions (sometime as many as 3), security codes sent via text messaage etc. Will a bank lock you out of your account after just one year of inactivity? I don't believe so. There simply has to be an easier way to regain access to ones account. They did email me yet another email with a link to confirm the "new device" which is the same device and nothing has changed in that respect at roughly 6:45 pm but when I clicked on it at 8:37 pm it saed that the "Token had expired". I do not want to keep this account active. I am simply requesting that the account be closed immediately and that all money's be reimburesed without having to create a "new" account.
P.S. I have attached documents regarding this complaint.Sincerely,[redacted]

Complaint: 11736082I am rejecting this response because: still haven't received the $250 refund to my checking account and it is the end of the day October 5th.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
From the CONSUMER:
Sent 10/8/2017 10:40:34 PM
Complaint: [redacted]I am rejecting this response because:
 I already responded with the orderID: [redacted]. Sincerely,[redacted]
Sincerely,[redacted]

Hello again,
Sorry but as we stated before, here are the transactions records that we have.
Mr. [redacted] sold 1.03375258 BTC for $771.94 per coin:
Subtotal: $798.00Our fee – $11.89Total: $786.11
11.89 / 798.00  = 0.01489 which is 1.49%
We would love to see any records that Mr. [redacted] has that indicate otherwise, but as we stated this is what our records show and there is no discrepancy from what we can see. Thanks for your time and let us know if you have any other questions.

Hello Mr. [redacted],
 
Thanks for your patience while we resolved this issue!
 
One of our support team members has followed up with you in support case #[redacted] on June 29th, 2017 and a credit has been issued to your GDAX account in relation to the June 21, 2017 ETH-USD market event....

The funds are now available in your ETH-USD account balance.
 
You can see your credit amount and the calculations used to determine this by visiting:[redacted]
 
If your account encountered a default (amount owed) due to a margin call during this market event, this default is now cleared and trading is available for your account again at this time. Thank you for your time and patience!

Hi Mr. [redacted],
Thanks for writing in. We are currently investigating your issue and need more information from you to resolve this matter. Please respond to Case No. [redacted] with the requested information so that we can move your case forward. Thank you for your patience while we work towards resolution.

Hello Mr. [redacted], I am sorry for the trouble you are having uploaded your ID into our system. As a FinCEN certified Money Service Business, we are periodically required to Identify users on our platform. That being said, we want to help you complete this procedure to help restore your...

account and the ability to buy and sell again. We contacted you in case [redacted]. Can you please respond to that email and we can look into this matter further. Again, I am very sorry for the troubles with your account.

Hi [redacted],
We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Upon further review of your account and the documents you submitted, we are pleased to inform you that you're account has been...

reactivated. I see that a Support agent has responded to your case already. If you need further assistance, please respond to that email. Thank you for using Coinbase.

Hi Mr. [redacted],
We sincerely apologize for the delay regarding this issue. We can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issue. As soon as they have an update, we will respond to you in Case No. [redacted]. We appreciate your continued patience, and apologize for any inconvenience that this may have caused.

Complaint: [redacted]I am rejecting this response because Coinbase is being having problems with customers services for the last months and now I could finally get an answer but still, no date to solve my problem. 
This money is for re-investment and I have it stuck for the last 2 months.
 
Sincerely,[redacted]

Hello,
 
My complaint has been resolved with Coinbase so that I would like to withdraw my complaint.
 
 
Thank you and kind regards
 
 
[redacted]

Dear Mr. [redacted],
We are currently investigating multiple chargebacks on your account. For this reason, buys/sells are currently disabled on your account. We have communicated this to you in Case  No. [redacted] Once our investigation is completed, we will promptly notify you. In the meantime, we...

would like to make clear that although we are not currently able to offer our exchange services, we have not blocked access to any of your funds. You may sign in and withdraw your currency. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

We contacted Mr. [redacted] about his account in case [redacted]. We let him know that his case was being passed on to an expert who will look further into the matter and be in touch with more information as we get to the root of the problem. We apologize for any confusion on our side and for any inconvenience the double charge has caused. Here is the email that was sent to Mr. [redacted]
 
Hello,
Your case has been escalated to an expert who will keep you informed.
Thank you for your patience in the meantime — we will be in touch again as soon as we have an update.

Hello Mr. [redacted],
I am sorry for any confusion that our system caused. We normally will send out multiple emails regarding the removal of Google Authenticator from your account. As you mentioned the process takes 48 hours overall and it seems to have worked and your account is now marked with Authy as your 2FA provider. Again, I am sorry for all the back and forth and issues with your account, but it does seem that they have been solved and you have access again to your account.

Complaint: [redacted]I am rejecting this response because:
I'm getting the exact same response as the person in support sent me 2 weeks ago. I had asked to explain why : 
"
I guess where I'm confused is that I only have one withdrawal (ID : [redacted]) on the GDAX records for bitcoins that totals the previous 2 deposits before
 
it ( ID: [redacted]) + the little profit I made while trading (~0.0042 BTC). The withdrawal amount was only
 
~0.026 BTC and that left me with no money in either BTC or USD on GDAX. In the history for GDAX too, you can see that in August 12th, I never withdrew my money at all but the
 
balance shows zero on the two sell orders ([redacted] , [redacted]) although theres no records of any withdrawals that day.
 
The balance should have shown at least 0.026 after I transferred in .01 BTC more IF my account had been correctly credited from the match right before it (ID : [redacted]
 
[redacted]) but the balance comes out only to the exact amount I deposited in (0.01BTC). The only time I did transfer empty it was at the end of August 15 and if you add it all up, the
 
total only equals the amounts I deposited on that same day plus the small profits of that day only, not the ones made before. And my coinbase shows no records of any withdrawals or
 
added funds to that amount on August 12th. The excel does show me the sales went through and that it was credited, but my wallet history and balance history on GDAX and Coinbase
 
both doesn't have any records of funds being credited to my account. If screenshots make it easier to see what I'm talking about, let me know and I'll send them right away if you want
 
them. Sorry if I'm missing something on my end but the balances didn't add up to me. If you can tell me why the balance shows zero with no withdrawals but two deposits with successful
 
sale trades, I'd much appreciate that. Thank you once again."
Thats the part im most confused on. Anyone can make an excel, but the history of transactions didn't add up for me. If you can explain the above for me, I would happily close the ticket and complaint. Thank you.
"Sincerely,[redacted]

Hi Mr. [redacted],
We've escalated your case to our payments team with regarding this transaction. We're working on a resolution for you, and as soon as we have an update, we will respond to you in Case No. [redacted].

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We can understand how it was concerning to get that phone call from your bank. We've responded to...

your concerns in Case No. [redacted]. Please rest assured that since the credit card was never successfully added to your Coinbase account, no unauthorized purchases could have been made. We require users to verify the payment method by confirming two micro transactions charged to the card or bank account. You can find more information on how this works here: [redacted]

Hello Mr. [redacted], I am sorry for the trouble you had with your account. Some of our emails may have been marked as spam which looks like why you were not able to complete device verification. And we were unfortunately working our way through our back log of emails which is why we took so long to...

get back to you. My apologies on that. We were able to contact you about your account in case [redacted]. Here is what was said in that email: Hi [redacted],It looks like you may have marked some of our emails as spam in the past.Please go to your Spam / Junk mailbox and take out any emails from Coinbase.Please also add [redacted] to your contacts list.I have cleared your email from our suppression list, so when you sign in again it should send you a fresh authorization email.Let me know once you have followed all these steps, if you're still not getting the emails?Thanks[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]