Coinbase, Inc

Complaint: [redacted]I am rejecting this response because:
I'm unable to respond to the support ticket. I need an account to do so. I'm also unable to contact your support staff directly via email. You should have explained in detail why you were disabling my account at the time of (or preferably prior to) closure.Sincerely,[redacted]

Hello again,
Sorry but as we stated before, here are the transactions records that we have.
Mr. [redacted] sold 1.03375258 BTC for $771.94 per coin:
Subtotal: $798.00Our fee – $11.89Total: $786.11
11.89 / 798.00  = 0.01489 which is 1.49%
We would love to see any records that Mr. [redacted] has that indicate otherwise, but as we stated this is what our records show and there is no discrepancy from what we can see. Thanks for your time and let us know if you have any other questions.

Complaint: [redacted]I am rejecting this response because:
I am not comfortable with having to create a new account using the "exact" same criteria as used when I first opened the account per Coinbase' instructions. Surely  there will be some discrepencies since I created the account over a year ago. Furthermore, large major banks do not ask you to create a new account when you are unable to log in. This is why they offer security questions (sometime as many as 3), security codes sent via text messaage etc. Will a bank lock you out of your account after just one year of inactivity? I don't believe so. There simply has to be an easier way to regain access to ones account. They did email me yet another email with a link to confirm the "new device" which is the same device and nothing has changed in that respect at roughly 6:45 pm but when I clicked on it at 8:37 pm it saed that the "Token had expired". I do not want to keep this account active. I am simply requesting that the account be closed immediately and that all money's be reimburesed without having to create a "new" account.
P.S. I have attached documents regarding this complaint.Sincerely,[redacted]

Hello Mr. [redacted],
 
Thanks for your patience while we resolved this issue!
 
One of our support team members has followed up with you in support case #[redacted] on June 29th, 2017 and a credit has been issued to your GDAX account in relation to the June 21, 2017 ETH-USD market event....

The funds are now available in your ETH-USD account balance.
 
You can see your credit amount and the calculations used to determine this by visiting:[redacted]
 
If your account encountered a default (amount owed) due to a margin call during this market event, this default is now cleared and trading is available for your account again at this time. Thank you for your time and patience!

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We're sorry to hear about the frustration surrounding ID verification. A review of your account...

details show that you were able to successfully pass ID verification on 7/23/17. Should you require further assistance, please don't hesitate to reach out directly to us in Case No. [redacted]. Thank you!

Complaint: [redacted]I am rejecting this response because:Please find attached the letter from my bank stating that the amount of $52 was REBILLED to me after I cancelled the dispute . So I paid $52 for BTC but u took away the BTC from.my account. So now I'm out of $52 also , as well as I do not have the BTC also. Hope you fix the issue now and credit me the BTC I bought earlier Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because Coinbase is being having problems with customers services for the last months and now I could finally get an answer but still, no date to solve my problem. 
This money is for re-investment and I have it stuck for the last 2 months.
 
Sincerely,[redacted]

Hi [redacted],
We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Upon further review of your account and the documents you submitted, we are pleased to inform you that you're account has been...

reactivated. I see that a Support agent has responded to your case already. If you need further assistance, please respond to that email. Thank you for using Coinbase.

Complaint: [redacted]I am rejecting this response because:
From the CONSUMER:
Sent 10/8/2017 10:40:34 PM
Complaint: [redacted]I am rejecting this response because:
 I already responded with the orderID: [redacted]. Sincerely,[redacted]
Sincerely,[redacted]

Hello Mr. [redacted], I am sorry for the trouble you are having uploaded your ID into our system. As a FinCEN certified Money Service Business, we are periodically required to Identify users on our platform. That being said, we want to help you complete this procedure to help restore your...

account and the ability to buy and sell again. We contacted you in case [redacted]. Can you please respond to that email and we can look into this matter further. Again, I am very sorry for the troubles with your account.

Complaint: 11736082I am rejecting this response because: still haven't received the $250 refund to my checking account and it is the end of the day October 5th.Sincerely,[redacted]

Hello,
 
My complaint has been resolved with Coinbase so that I would like to withdraw my complaint.
 
 
Thank you and kind regards
 
 
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,
I am very sorry for the trouble you are having with your account. I did a search by your email and I am sorry but I am not seeing any account tied to the email G[redacted]@[redacted] I also searched our email records and could find nothing there as well. The best option would be to contact us...

with the email that is tied to the Coinbase account. Without that info, it is hard to find your account and any emails tied to your account. Once we get that email we will contact as soon as possible to try and come to a resolution (if possible) with your account.
Again, I am sorry for all the troubles with your account.

Complaint: [redacted]I am rejecting this response because:
I'm getting the exact same response as the person in support sent me 2 weeks ago. I had asked to explain why : 
"
I guess where I'm confused is that I only have one withdrawal (ID : [redacted]) on the GDAX records for bitcoins that totals the previous 2 deposits before
 
it ( ID: [redacted]) + the little profit I made while trading (~0.0042 BTC). The withdrawal amount was only
 
~0.026 BTC and that left me with no money in either BTC or USD on GDAX. In the history for GDAX too, you can see that in August 12th, I never withdrew my money at all but the
 
balance shows zero on the two sell orders ([redacted] , [redacted]) although theres no records of any withdrawals that day.
 
The balance should have shown at least 0.026 after I transferred in .01 BTC more IF my account had been correctly credited from the match right before it (ID : [redacted]
 
[redacted]) but the balance comes out only to the exact amount I deposited in (0.01BTC). The only time I did transfer empty it was at the end of August 15 and if you add it all up, the
 
total only equals the amounts I deposited on that same day plus the small profits of that day only, not the ones made before. And my coinbase shows no records of any withdrawals or
 
added funds to that amount on August 12th. The excel does show me the sales went through and that it was credited, but my wallet history and balance history on GDAX and Coinbase
 
both doesn't have any records of funds being credited to my account. If screenshots make it easier to see what I'm talking about, let me know and I'll send them right away if you want
 
them. Sorry if I'm missing something on my end but the balances didn't add up to me. If you can tell me why the balance shows zero with no withdrawals but two deposits with successful
 
sale trades, I'd much appreciate that. Thank you once again."
Thats the part im most confused on. Anyone can make an excel, but the history of transactions didn't add up for me. If you can explain the above for me, I would happily close the ticket and complaint. Thank you.
"Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It looks like your deposit was being held up due to identity verification issues. The issue has...

now been resolved, and you should see a credit in your Coinbase account shortly. If you have any further questions, please don't hesitate to reach out in Case No. [redacted]

Hi Mr. [redacted],
Thanks for writing in. It appears that a chargeback was reported for one of your recent transactions. Your case has been escalated to a specialist for review. Once the fraud team completes their review, they will reach out to you directly in Case No. [redacted]. We would like to...

make clear that although we are not currently able to offer our exchange services, we have not blocked access to any of your funds. You may sign in and withdraw your currency. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

We contacted Ms. [redacted] about her account in case [redacted]. In that email we let her know we are still looking into the issue are are hoping to have it resolved as soon as possible. We have not forgotten or lost the funds she is owed. Those funds are still safely in her account and will be paid out....

Unfortunately issues like this can sometimes take time to resolve. Here is the last email that we sent her way:
 
Hello,
Just checking in to let you know that this issue is still unresolved. Rest assured your funds are secure, and we are working hard to rectify this situation as soon as possible.
Thank you for your continued patience, and sorry for any inconvenience caused.

Hi Ms. [redacted],
Thanks for writing in. We're sorry to hear about the issues getting access to your account. It looks like previous attempts to email you were blocked by your email provider. We've removed the block from your email address, so future attempts to email you will be sent as normal. Please...

be sure to add [redacted] and [redacted] to your address book whitelist to ensure the sent emails are received successfully. We responded to your support ticket on 8/9. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi Mr. [redacted],
We've escalated your case to our payments team with regarding this transaction. We're working on a resolution for you, and as soon as we have an update, we will respond to you in Case No. [redacted].