Coinbase, Inc

Complaint: [redacted]
Appreciate your response but my concern is only partially resolved. The disputed transaction where you took away my $50 of BTC from.my account , you haven't transferred those in my account yet. I'll upload the identification proof and I hope the buys will be restored like u mentioned but what about  my  $50 of BTC ? When will I receive those back since now the charge back issues is resolved ? Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. We've responded to you in Case No. [redacted] requesting that you complete identity verification. Once you complete identity verification, we will be able to restore functionality to your account. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We're very sorry to inform you about your account closure. Unfortunately, since this is a public forum, we are unable to provide you additional details regarding the reason for the closure. You may, however, respond to the support ticket if you'd like to provide additional information. This isn't a decision we take lightly, and we apologize for any inconvenience or frustration this may have caused.

We contacted Mr. [redacted] about his account in case [redacted]. We let him know that his case was being passed on to an expert who will look further into the matter and be in touch with more information as we get to the root of the problem. We apologize for any confusion on our side and for any inconvenience the double charge has caused. Here is the email that was sent to Mr. [redacted]
 
Hello,
Your case has been escalated to an expert who will keep you informed.
Thank you for your patience in the meantime — we will be in touch again as soon as we have an update.

Complaint: [redacted]I am rejecting this response because:
Most Recent Message
Date Sent: 10/26/2017 9:24:44 PM
Hi Mr. [redacted]
Thank you for contacting Coinbase. We last emailed you on 10/12 in Case No. [redacted] with information regarding the credit to your account. We have yet to hear back from you. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the company does a horrible job of p roviding customer service, the USD wallet does not specify  that funds cant be transferred to Paypal, they charged me two transaction fees for moving my money into and out of the USD  wallet even though I couldn't use it to withdraw and this resolution is  not really satisfactory but I do not want to pursue this further.
Sincerely,
[redacted]

Hi Mr. [redacted],
Thank you for contacting Coinbase. We understand that you recently wired in two separate 35k wires, one of which did not make it into your account. We have escalated this case to our payments team, and they are investigating. As soon as we have an update, we'll be sure to update you...

in Case No. [redacted]. We understand that this is not a trivial amount of money, and it is our priority to get this resolved for you as soon as possible. Thank you.

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the issues with the recent purchase of BTC. We are currently investigating this issue, and a member of our support team reached out to you in Case No. [redacted] on 8/15. We will reach out to you immediately in that thread once we have...

an update. Thank you so much for your patience!

Hi Ms. [redacted],
Thanks for writing in. We're sorry to hear about the trouble verifying your identity. A member of our support team reached out to you on 7/25, and we haven't heard back yet. Please let us know if you still need help with your account. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Only wish I received the response in a more timely manner.Sincerely, [redacted]

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the restrictions on your account. A member of our support team reached out to you on 8/21, and it looks like you confirmed that the issue has been resolved. Should you require further assistance, please don't hesitate to reach out...

directly to that email. Thank you!

Complaint: [redacted]I am rejecting this response because:still not going to accept that response since you took more Bitcoin from my account than were actually initially purchased.  Regardless of the chargeback , I feel that is unnacceptable.  At this point, I don't know if anything else can be done to rectify the situation.  Sincerely,[redacted]n

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We're still reviewing your account due to a chargeback for one of your transactions. A member of our...

team will respond to you in Case No. [redacted] when the review is completed. In the meantime, please note that we have not blocked access to any of your funds. You may sign in and withdraw your currency. Your funds in US dollars can be withdrawn to a verified bank account, and your blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

Hello Mr. [redacted],
I am sorry for any confusion that our system caused. We normally will send out multiple emails regarding the removal of Google Authenticator from your account. As you mentioned the process takes 48 hours overall and it seems to have worked and your account is now marked with Authy as your 2FA provider. Again, I am sorry for all the back and forth and issues with your account, but it does seem that they have been solved and you have access again to your account.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] B[redacted]
As I stated originally to Coinbase customer service and the Revdex.com complaint. The price that I purchase the service/product you offer me on the app is always different than what I later get an email confirmation for, and that gets charged from my bank. I understand the engineers state this is a "bug" in the system. However, as previous sent by your support team you do not guarantee failures in the purchase/sell. I did not have a failure. According to your guarantee when I enter the purchase of the product that is GUARANTEED, regardless of market fluctuation.  When I make the purchase on the app you are guaranteeing me that price. Now if this was a one time issue I wouldn't be upset but even as your support stated this has been ongoing for months of my transactions. Your company hasn't sent any disclaimer on the app or otherwise stating if you purchase on the mobile it may be higher. In addition to this Bitcoin fluctuates yet, SVERY purchase I make yall come back and charge me more. Whenever I sell I get less than. That's a little odd to me as a customer that it always looks to benefit your company. Also, as I emailed support the other day in reply to the last message I sent two pictures where the price online was the same as on the mobile device. Yet, your stating that it's different so in testing that theory the first time I tried the price was identical. 
I understand your companies hesitance to refund someone for something like this. However, it's maybe $100 dollars y'all are wasting more money spending working hours with the Revdex.com and myself than to just credit me and have a happy customer. I've already posted several times on twitter and Facebook in anger. Is your company so greedy it is rather spending money for an issue that's not been fixed or disclosed to customers than refund me for the issues, have a semi satisfied customer and not lose a customer, receive negative publicity, etc? 
In addition to all this, as I have stated. My agreement with your companies access to my bank is for the guarantee for price I purchase. Now I receive mobile confirmations of a price that I authorize and that is lower than you charge my bank. You cannot just charge my bank more because I did NOT agree to that. 
If your company refuses to credit me the small amount of this difference I will continue this to the fullest extent through the Revdex.com. .

Hi Mr. [redacted],
Thank you for contacting Coinbase. We have completed our review of your account, and full functionality has been restored. Should you require further assistance, please don't hesitate to reach back out to us. Thank you!

Hi Mr. [redacted]
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It looks like a member of our support team is working with you to assist with the withdrawal....

Should you require further assistance, please don't hesitate to reach out directly to Case No. [redacted].

Hi Mr. [redacted]
Thanks for writing in. We're sorry to hear about the issues getting your identity verified. We've escalated your case to our compliance team. They will reach out to you in Case No. [redacted] with an update shortly. Please note that we have not blocked access to any of your funds. You...

may sign in and withdraw your currency at any time. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address. Thank you so much for your patience and understanding.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It appears your issue has been resolved in Case No. [redacted]. Should you require further assistance,...

please don't hesitate to reach out directly to that email.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A review of your account shows that this issue has been resolved. If that's not the case, please...

respond to Case No. [redacted] and we would be more than happy to help.