Coinbase, Inc

Hello Mr. [redacted] I am sorry for the continued troubles with your account.It looks like were were able to resolve this matter recently and I see the transactions we were waiting for have cleared. You should now have better success moving your funds to another wallet.If you are still running into trouble, please contact us in case [redacted] and we can look into the matter further.Again, sorry for the troubles.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Only wish I received the response in a more timely manner.Sincerely, [redacted]

Hi Ms. [redacted],
Thanks for writing in. We're sorry to hear about the trouble verifying your identity. A member of our support team reached out to you on 7/25, and we haven't heard back yet. Please let us know if you still need help with your account. Thank you!

You recently linked your bank account BOEING EMPLOYEES CREDI... [redacted] to Coinbase and started the verification process. The two small credits we made should now appear on your bank statement.
12/15/17
 
 
 
At the time I attempted to make my transaction, my original amount of $978.26 should have gone through. However, since the verification process did not function. And after 2 weeks of delays and frustration, the amount of $897.67 was transferred. I am asking for the original amount to be honored.
I have documentation that proves everything.
Thanks, [redacted].

Hi [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We've responded to you in Case No. [redacted]. Please follow the instructions contained in that email to move...

your case forward. Thank you!

Hello Mr. [redacted] I am sorry for the recent troubles with your wire transfer and also the lack of communication from our side. We have been working through a big back log of emails and it is slowing down the response times to our customers. We are having an expert look into the wire transfer to see...

if the funds are being held up somewhere.And we did contact you in case [redacted] to let you know that an expert is looking into this and will get back to you as soon as possible.Again, I am sorry for the trouble with your account and the slow response time on our end.

We contacted Ms. [redacted] about her account in case [redacted]. In that email we let her know we are still looking into the issue are are hoping to have it resolved as soon as possible. We have not forgotten or lost the funds she is owed. Those funds are still safely in her account and will be paid out....

Unfortunately issues like this can sometimes take time to resolve. Here is the last email that we sent her way:
 
Hello,
Just checking in to let you know that this issue is still unresolved. Rest assured your funds are secure, and we are working hard to rectify this situation as soon as possible.
Thank you for your continued patience, and sorry for any inconvenience caused.

Hi Mr. [redacted],
Thanks for writing in. We've responded to you in Case No. [redacted] requesting that you complete identity verification. Once you complete identity verification, we will be able to restore functionality to your account. Thank you!

Complaint: [redacted]I am rejecting this response because:still not going to accept that response since you took more Bitcoin from my account than were actually initially purchased.  Regardless of the chargeback , I feel that is unnacceptable.  At this point, I don't know if anything else can be done to rectify the situation.  Sincerely,[redacted]n

Hi Mr. [redacted],
Thank you for contacting Coinbase. We understand that you recently wired in two separate 35k wires, one of which did not make it into your account. We have escalated this case to our payments team, and they are investigating. As soon as we have an update, we'll be sure to update you...

in Case No. [redacted]. We understand that this is not a trivial amount of money, and it is our priority to get this resolved for you as soon as possible. Thank you.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We're still reviewing your account due to a chargeback for one of your transactions. A member of our...

team will respond to you in Case No. [redacted] when the review is completed. In the meantime, please note that we have not blocked access to any of your funds. You may sign in and withdraw your currency. Your funds in US dollars can be withdrawn to a verified bank account, and your blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It looks like your deposit was being held up due to identity verification issues. The issue has...

now been resolved, and you should see a credit in your Coinbase account shortly. If you have any further questions, please don't hesitate to reach out in Case No. [redacted]

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the restrictions on your account. A member of our support team reached out to you on 8/21, and it looks like you confirmed that the issue has been resolved. Should you require further assistance, please don't hesitate to reach out...

directly to that email. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We're very sorry to inform you about your account closure. Unfortunately, since this is a public forum, we are unable to provide you additional details regarding the reason for the closure. You may, however, respond to the support ticket if you'd like to provide additional information. This isn't a decision we take lightly, and we apologize for any inconvenience or frustration this may have caused.

Hello,
I am very sorry for the trouble you are having with your account. I did a search by your email and I am sorry but I am not seeing any account tied to the email G[redacted]@[redacted] I also searched our email records and could find nothing there as well. The best option would be to contact us...

with the email that is tied to the Coinbase account. Without that info, it is hard to find your account and any emails tied to your account. Once we get that email we will contact as soon as possible to try and come to a resolution (if possible) with your account.
Again, I am sorry for all the troubles with your account.

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the issues with the recent purchase of BTC. We are currently investigating this issue, and a member of our support team reached out to you in Case No. [redacted] on 8/15. We will reach out to you immediately in that thread once we have...

an update. Thank you so much for your patience!

Hi Mr. [redacted]
Thanks for writing in. We're sorry to hear about the issues getting your identity verified. We've escalated your case to our compliance team. They will reach out to you in Case No. [redacted] with an update shortly. Please note that we have not blocked access to any of your funds. You...

may sign in and withdraw your currency at any time. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address. Thank you so much for your patience and understanding.

Hi Mr. [redacted]
Thank you for contacting Coinbase. It appears that you requested account recovery, and that this process has been completed and approved. If you continue to have issues, please respond with a clear description of the issue, and we would be more than happy to help. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the company does a horrible job of p roviding customer service, the USD wallet does not specify  that funds cant be transferred to Paypal, they charged me two transaction fees for moving my money into and out of the USD  wallet even though I couldn't use it to withdraw and this resolution is  not really satisfactory but I do not want to pursue this further.
Sincerely,
[redacted]

Hi Mr. [redacted]
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It looks like a member of our support team is working with you to assist with the withdrawal....

Should you require further assistance, please don't hesitate to reach out directly to Case No. [redacted].