Coinbase, Inc

Complaint: [redacted]
Appreciate your response but my concern is only partially resolved. The disputed transaction where you took away my $50 of BTC from.my account , you haven't transferred those in my account yet. I'll upload the identification proof and I hope the buys will be restored like u mentioned but what about  my  $50 of BTC ? When will I receive those back since now the charge back issues is resolved ? Sincerely,[redacted]

Hi Mr. [redacted],
Thank you for contacting Coinbase. We have completed our review of your account, and full functionality has been restored. Should you require further assistance, please don't hesitate to reach back out to us. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A review of your account shows that this issue has been resolved. If that's not the case, please...

respond to Case No. [redacted] and we would be more than happy to help.

Complaint: [redacted]I am rejecting this response because:
Most Recent Message
Date Sent: 10/26/2017 9:24:44 PM
Hi Mr. [redacted]
Thank you for contacting Coinbase. We last emailed you on 10/12 in Case No. [redacted] with information regarding the credit to your account. We have yet to hear back from you. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!
Sincerely,[redacted]

Hi Ms. [redacted],
Thanks for writing in. We're sorry to hear about the issues getting access to your account. It looks like previous attempts to email you were blocked by your email provider. We've removed the block from your email address, so future attempts to email you will be sent as normal. Please...

be sure to add [redacted] and [redacted] to your address book whitelist to ensure the sent emails are received successfully. We responded to your support ticket on 8/9. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

I am sorry but the response in my previous email was an accurate one. The mobile app (unfortunately) doesn't always display the correct price when it comes to buys and sells. Our engineers are aware of the problem, but complicated issues like this can sometimes take a good amount of time to fully resolve for all of our customers.
When you get the confirmation emails, do the prices match the true price of each buy? I am sorry for any confusion on my end.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It appears your issue has been resolved in Case No. [redacted]. Should you require further assistance,...

please don't hesitate to reach out directly to that email.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] B[redacted]
As I stated originally to Coinbase customer service and the Revdex.com complaint. The price that I purchase the service/product you offer me on the app is always different than what I later get an email confirmation for, and that gets charged from my bank. I understand the engineers state this is a "bug" in the system. However, as previous sent by your support team you do not guarantee failures in the purchase/sell. I did not have a failure. According to your guarantee when I enter the purchase of the product that is GUARANTEED, regardless of market fluctuation.  When I make the purchase on the app you are guaranteeing me that price. Now if this was a one time issue I wouldn't be upset but even as your support stated this has been ongoing for months of my transactions. Your company hasn't sent any disclaimer on the app or otherwise stating if you purchase on the mobile it may be higher. In addition to this Bitcoin fluctuates yet, SVERY purchase I make yall come back and charge me more. Whenever I sell I get less than. That's a little odd to me as a customer that it always looks to benefit your company. Also, as I emailed support the other day in reply to the last message I sent two pictures where the price online was the same as on the mobile device. Yet, your stating that it's different so in testing that theory the first time I tried the price was identical. 
I understand your companies hesitance to refund someone for something like this. However, it's maybe $100 dollars y'all are wasting more money spending working hours with the Revdex.com and myself than to just credit me and have a happy customer. I've already posted several times on twitter and Facebook in anger. Is your company so greedy it is rather spending money for an issue that's not been fixed or disclosed to customers than refund me for the issues, have a semi satisfied customer and not lose a customer, receive negative publicity, etc? 
In addition to all this, as I have stated. My agreement with your companies access to my bank is for the guarantee for price I purchase. Now I receive mobile confirmations of a price that I authorize and that is lower than you charge my bank. You cannot just charge my bank more because I did NOT agree to that. 
If your company refuses to credit me the small amount of this difference I will continue this to the fullest extent through the Revdex.com. .

Hi Mr. [redacted],
Thanks for writing in. It appears that a chargeback was reported for one of your recent transactions. Your case has been escalated to a specialist for review. Once the fraud team completes their review, they will reach out to you directly in Case No. [redacted]. We would like to...

make clear that although we are not currently able to offer our exchange services, we have not blocked access to any of your funds. You may sign in and withdraw your currency. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It appears that this matter was resolved in Case No. [redacted]. Should you require further assistance,...

or if you are not satisfied with the resolution, please respond directly to Case No. [redacted] and our team will be more than happy to help.

Hello Mr. [redacted],
 
I am sorry for the recent troubles with your account and also the delay in a customer support agent getting back to you in a timely manner.
We were eventually able to contact you in case [redacted]. We were able to find the wire transfer but we had to return the wire transfer...

to your USD wallet because we were having trouble processing the sell. You should be able to initiate another wire sell when you are ready. If you are still running into trouble, please write back using the above mentioned case and we can look further into the matter. Here is the email that was sent to you:
 
Hello!
Thank you for reaching out for help with your Coinbase account. Sorry for the trouble with your wire withdrawal! It looks like we received the reversed wire, and the funds were credited back to your USD wallet.
[redacted]
Thank you for your time and patience! Please let me know if you have further questions regarding this.
[redacted]Coinbase Support

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We were able to locate the wire, and have received confirmation from our payments team that it's on...

its way back to your bank account. If you don't see it in the next few business days, would you mind responding to Case No. [redacted]. Thank you so much for your patience, and again, please accept our apologies for the delay.

Complaint: [redacted]I am rejecting this response because:
I have now been waiting for 5 weeks and this matter is still unresolved.
Furthermore, all Coinbase seem to be doing is telling me the same thing without simply paying me what I am owed.
Until I have been fully paid and compensated for this whole situation, this matter will be unresolved.
Sincerely,[redacted]

Hello Ms. [redacted],
 
I am sorry for the delay of the funds into your account, but I do show the buy for 3 BTC on April 28th did complete and I show those bitcoin in your account. I did a search and I didn't see any open cases for your account. In the future please contact us directly and we...

will look into your account as soon as we possibly can. Again, I am sorry for the delay of the buy, but it does look like everything has cleared.
 
If that is not the case, please write to let us know and we can look into the matter further.

The respondent extorted 20 more dollars in fees for me before allowing me to withdraw my money. They never once responded to any of my inquiries for assistance until after I had paid the fees and close my account on my own.
 
 
 
 
 
Complaint: [redacted]I am rejecting this response because:
 
Sincerely,[redacted]

Hi Ms. [redacted],
Thanks for writing in. We're very sorry to hear about the delay in the SEPA payment being credited to your account. We've confirmed with the payments team that this SEPA payment was returned to your bank account. If you still do not see the refund, please let us know and we...

would be more than happy to help.

Complaint: [redacted]I am rejecting this response because: CoinBase is saying the vendor received my money. The vendor is telling me their system sent the money back to CoinBase. Coinbase is closing my account now because I reported them to the Revdex.com. This company is scamming people out of their money and telling a customer to bad. This company needs to be reviewed by the federal government for wire transfer fraud for stealing customers money.Sincerely,[redacted]

We contacted Mr. [redacted] about his account in case [redacted]. That was on March 20th. In that case we were trying to find out what issues Mr. [redacted] was having with his card and also trying to do what we could to get the card active and linked in the system. Since then I can see that he has been able to...

make some recent purchases and does have a card active in our system. This is the last email we attempted to send to Mr. [redacted]:
 
Hello,
I'm sorry for the trouble here. What are the amounts you're trying to use to complete the verification?

Hi Mr. [redacted],
We've escalated your case to our payments team with regard to the transaction on 8/1. We're working on a resolution for you, and as soon as we have an update, we will respond to you in Case No. [redacted].

Hi Mr. [redacted], Thanks for writing in. Your name has been updated in our system to reflect your first and last name accurately. As far as your limits, we regret that we are unable to raise it at this time. Limits can be different for different people depending on various factors including (but not limited to) payment methods, geographic region, and verification level. You can take a look at your current limits and the verification steps required to raise your limits here: [redacted] If you have completed all those steps, your limits will be increased automatically as you build a purchase history with Coinbase. I hope this information helps. Please let us know if you have any further questions or concerns. Thank you for using Coinbase!