Coinbase, Inc

You recently linked your bank account BOEING EMPLOYEES CREDI... [redacted] to Coinbase and started the verification process. The two small credits we made should now appear on your bank statement.
12/15/17
 
 
 
At the time I attempted to make my transaction, my original amount of $978.26 should have gone through. However, since the verification process did not function. And after 2 weeks of delays and frustration, the amount of $897.67 was transferred. I am asking for the original amount to be honored.
I have documentation that proves everything.
Thanks, [redacted].

I am sorry but the response in my previous email was an accurate one. The mobile app (unfortunately) doesn't always display the correct price when it comes to buys and sells. Our engineers are aware of the problem, but complicated issues like this can sometimes take a good amount of time to fully resolve for all of our customers.
When you get the confirmation emails, do the prices match the true price of each buy? I am sorry for any confusion on my end.

Hello Mr. [redacted] I am sorry for the recent troubles with your wire transfer and also the lack of communication from our side. We have been working through a big back log of emails and it is slowing down the response times to our customers. We are having an expert look into the wire transfer to see...

if the funds are being held up somewhere.And we did contact you in case [redacted] to let you know that an expert is looking into this and will get back to you as soon as possible.Again, I am sorry for the trouble with your account and the slow response time on our end.

Hello Mr. [redacted], I am sorry for the trouble you had with your account. Some of our emails may have been marked as spam which looks like why you were not able to complete device verification. And we were unfortunately working our way through our back log of emails which is why we took so long to...

get back to you. My apologies on that. We were able to contact you about your account in case [redacted]. Here is what was said in that email: Hi [redacted],It looks like you may have marked some of our emails as spam in the past.Please go to your Spam / Junk mailbox and take out any emails from Coinbase.Please also add [redacted] to your contacts list.I have cleared your email from our suppression list, so when you sign in again it should send you a fresh authorization email.Let me know once you have followed all these steps, if you're still not getting the emails?Thanks[redacted]

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We can understand how it was concerning to get that phone call from your bank. We've responded to...

your concerns in Case No. [redacted]. Please rest assured that since the credit card was never successfully added to your Coinbase account, no unauthorized purchases could have been made. We require users to verify the payment method by confirming two micro transactions charged to the card or bank account. You can find more information on how this works here: [redacted]

Dear Mr. [redacted],
We are currently investigating multiple chargebacks on your account. For this reason, buys/sells are currently disabled on your account. We have communicated this to you in Case  No. [redacted] Once our investigation is completed, we will promptly notify you. In the meantime, we...

would like to make clear that although we are not currently able to offer our exchange services, we have not blocked access to any of your funds. You may sign in and withdraw your currency. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

Hello Mr. [redacted] I am sorry for the continued troubles with your account.It looks like were were able to resolve this matter recently and I see the transactions we were waiting for have cleared. You should now have better success moving your funds to another wallet.If you are still running into trouble, please contact us in case [redacted] and we can look into the matter further.Again, sorry for the troubles.

Hi Mr. [redacted]
Thank you for contacting Coinbase. It appears that you requested account recovery, and that this process has been completed and approved. If you continue to have issues, please respond with a clear description of the issue, and we would be more than happy to help. Thank you!

Hi [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We've responded to you in Case No. [redacted]. Please follow the instructions contained in that email to move...

your case forward. Thank you!

Hi Mr. [redacted], Thanks for writing in. Your name has been updated in our system to reflect your first and last name accurately. As far as your limits, we regret that we are unable to raise it at this time. Limits can be different for different people depending on various factors including (but not limited to) payment methods, geographic region, and verification level. You can take a look at your current limits and the verification steps required to raise your limits here: [redacted] If you have completed all those steps, your limits will be increased automatically as you build a purchase history with Coinbase. I hope this information helps. Please let us know if you have any further questions or concerns. Thank you for using Coinbase!

Complaint: [redacted]I am rejecting this response because: My account has still not been credited with the Litecoin. Although Coinbase have replied saying that they will be looking into, no action has yet been taken. I would like to hold this complaint open until fully resolved.Sincerely,[redacted]

The respondent extorted 20 more dollars in fees for me before allowing me to withdraw my money. They never once responded to any of my inquiries for assistance until after I had paid the fees and close my account on my own.
 
 
 
 
 
Complaint: [redacted]I am rejecting this response because:
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: CoinBase is saying the vendor received my money. The vendor is telling me their system sent the money back to CoinBase. Coinbase is closing my account now because I reported them to the Revdex.com. This company is scamming people out of their money and telling a customer to bad. This company needs to be reviewed by the federal government for wire transfer fraud for stealing customers money.Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A review of your account shows that the withdrawal you are referring to was completed on 7/21/17....

You should see the funds in your bank account in 3 to 5 business days. Please let us know if there's anything else we can help you with.

Hi Mr. [redacted],
We're glad to hear that you received the wire.
The wire was not returned immediately because the originating bank account number was not displayed in the wire information we received.
We apologize again for the difficulty and frustration with this. If there's anything else we can help you with, please let us know.

Hi Mr[redacted],
Thanks for writing in. We're unable to locate your email address in our systems. Would you happen to have another email address you used to sign up for your Coinbase account? Please let us know and we would be more than happy to help.

Hi Ms. [redacted],
Thanks for writing in. We're very sorry to hear about the delay in the SEPA payment being credited to your account. We've confirmed with the payments team that this SEPA payment was returned to your bank account. If you still do not see the refund, please let us know and we...

would be more than happy to help.

Hello Mr. [redacted],
 
I am sorry for the recent troubles with your account and also the delay in a customer support agent getting back to you in a timely manner.
We were eventually able to contact you in case [redacted]. We were able to find the wire transfer but we had to return the wire transfer...

to your USD wallet because we were having trouble processing the sell. You should be able to initiate another wire sell when you are ready. If you are still running into trouble, please write back using the above mentioned case and we can look further into the matter. Here is the email that was sent to you:
 
Hello!
Thank you for reaching out for help with your Coinbase account. Sorry for the trouble with your wire withdrawal! It looks like we received the reversed wire, and the funds were credited back to your USD wallet.
[redacted]
Thank you for your time and patience! Please let me know if you have further questions regarding this.
[redacted]Coinbase Support

We contacted Mr. [redacted] about his account in case [redacted]. That was on March 20th. In that case we were trying to find out what issues Mr. [redacted] was having with his card and also trying to do what we could to get the card active and linked in the system. Since then I can see that he has been able to...

make some recent purchases and does have a card active in our system. This is the last email we attempted to send to Mr. [redacted]:
 
Hello,
I'm sorry for the trouble here. What are the amounts you're trying to use to complete the verification?

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It appears that this matter was resolved in Case No. [redacted]. Should you require further assistance,...

or if you are not satisfied with the resolution, please respond directly to Case No. [redacted] and our team will be more than happy to help.