Coinbase, Inc

Revdex.com:
I owe coinbase a debt of gratitude for returning my funds and I plan to write a positive review in the next few days. Coin base clearly acted appropriately in this case when a lesser business could have waivered. I owe [redacted] at customer support a special thank you.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: My account has still not been credited with the Litecoin. Although Coinbase have replied saying that they will be looking into, no action has yet been taken. I would like to hold this complaint open until fully resolved.Sincerely,[redacted]

Hi [redacted],Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Some BTC transactions sent on 8/22 encountered an error, and we sent affected users the following...

email:[redacted]You should expect this transaction to be completed by September 2nd. 
Thank you so much for your patience and understanding.

Hi Mr[redacted],
Thanks for writing in. We're unable to locate your email address in our systems. Would you happen to have another email address you used to sign up for your Coinbase account? Please let us know and we would be more than happy to help.

Mr. [redacted]
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. After a review of your account, it appears that you failed to include your reference number when sending...

in your SEPA payment, thus creating a delay in the funds being credited to your Coinbase account. We responded to your email on 7/3/17 in Case No. [redacted]. Should you require further assistance, please respond directly to that email. Thank you!

Hi Mr. [redacted],
Thanks for writing in. A number of our BTC transactions were delayed on 8/22. This issue has been resolved. Your specific transfer should be completed by now. If there's anything else we can do for you, please let us know!

Hello Mr. [redacted],
 
Thank you for your patience in waiting on our response! We are taking many steps to grow our support team and improve our response times and we definitely appreciate your time! In some cases we may need to verify certain information about our customers in order to meet...

compliance requirements. As you were having trouble completing this verification in your account, one of our support team members was able to manually verify your account, and the restrictions have been removed. Another team member has followed up with you in support case #[redacted]. If you have any further questions regarding this, please feel free to reply to that support ticket and we are happy to assist. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
From the CONSUMER:
Sent 8/7/2017 5:23:33 PM
Complaint: [redacted]I am rejecting this response because:
It remains unresolved. 
How much longer do I have to wait for my money?
Sincerely,MR [redacted]
Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A review of your account shows that the withdrawal you are referring to was completed on 7/21/17....

You should see the funds in your bank account in 3 to 5 business days. Please let us know if there's anything else we can help you with.

Hi Mr. [redacted],
We're glad to hear that you received the wire.
The wire was not returned immediately because the originating bank account number was not displayed in the wire information we received.
We apologize again for the difficulty and frustration with this. If there's anything else we can help you with, please let us know.

Hi Mr. [redacted],
Thank you for your response. It looks like a member of our support team is currently engaged with you in Case. No [redacted] to resolve issues surrounding two factor authentication. Should you require further assistance, please don't hesitate to reach out directly to that email.

Hi Mr. [redacted]
Unfortunately, the recent message you sent through the Revdex.com was blank. If you are writing in about your recent account closure, please respond directly to Case No. [redacted]. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   The matter has been resolved.  It would have made things much easier if the information had been provided to me when I first contacted the business, however, will chalk it up to learning on both sides.Sincerely, [redacted]

We contacted Mr. [redacted] in case [redacted] about his account. Unfortunately we had a back log of emails we were making our way through. But once we did get to his email, we removed all flags that were on the account and he now has access to their account and funds. They look to be all set now. Here is...

the email that was sent to Mr. [redacted]: Hello Dr. [redacted],I apologise for the delay getting back to you on this regard, and I am sorry for the misunderstanding.As we have not seen any suspicious activity on your account, all the holds have been removed.With regarding your previous question, it seems the transaction has been correctly made from one Vault to another.[redacted]While the transaction was in state:"Pending" it showed as 0 BTC until it was correctly confirmed or cancelled. I am sorry for the confusion this has may caused.I am submitting your case for review to our engineers. Again, I want to apologise for any inconvenience this has may caused.Please let me know if I can assist you further with this or anything else.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. When you purchase cryptocurrency using your bank account (ACH), you lock in the market price at the...

time the order was placed. The cryptocurrency will not show up in your wallet until the ACH transfer clears your bank. This can take several business days depending on what bank you have. We've reviewed your account, and it looks like the ethereum you purchased was deposited to your ETH wallet on 6/30/17. If you still need assistance, please respond to Case No. [redacted].

Hello,
 
 
We have removed the restrictions from your account and followed up with you in case #[redacted]. Please respond to that support ticket if you have further questions. Thank you for your time!

Complaint: [redacted]I am rejecting this response because :
That still does not change the fact that I should have at least 1 fullbutcoin in my account, but instead have only .69.  I would like the proper amount of bitcoins, returned to my account.  There being a chargeback shouldn't mean bitcoins I've purchased can be taken out of my account. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. We are currently investigating the delay in this transaction. We understand how important it is to have these transactions processed in a timely manner. We apologize for any inconvenience this is causing. We responded to your support ticket on 7/30, and will update you in that thread as soon as we have more information.