Coinbase, Inc

Hi Mr. [redacted],
Thanks for writing in. A number of our BTC transactions were delayed on 8/22. This issue has been resolved. Your specific transfer should be completed by now. If there's anything else we can do for you, please let us know!

Hi Mr. [redacted],
We've escalated your case to our payments team with regard to the transaction on 8/1. We're working on a resolution for you, and as soon as we have an update, we will respond to you in Case No. [redacted].

Complaint: [redacted]I am rejecting this response because:
I have now been waiting for 5 weeks and this matter is still unresolved.
Furthermore, all Coinbase seem to be doing is telling me the same thing without simply paying me what I am owed.
Until I have been fully paid and compensated for this whole situation, this matter will be unresolved.
Sincerely,[redacted]

Hello Mr. [redacted],
 
Thank you for your patience in waiting on our response! We are taking many steps to grow our support team and improve our response times and we definitely appreciate your time! In some cases we may need to verify certain information about our customers in order to meet...

compliance requirements. As you were having trouble completing this verification in your account, one of our support team members was able to manually verify your account, and the restrictions have been removed. Another team member has followed up with you in support case #[redacted]. If you have any further questions regarding this, please feel free to reply to that support ticket and we are happy to assist. Thank you!

Revdex.com:
I owe coinbase a debt of gratitude for returning my funds and I plan to write a positive review in the next few days. Coin base clearly acted appropriately in this case when a lesser business could have waivered. I owe [redacted] at customer support a special thank you.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello Ms. [redacted],
 
I am sorry for the delay of the funds into your account, but I do show the buy for 3 BTC on April 28th did complete and I show those bitcoin in your account. I did a search and I didn't see any open cases for your account. In the future please contact us directly and we...

will look into your account as soon as we possibly can. Again, I am sorry for the delay of the buy, but it does look like everything has cleared.
 
If that is not the case, please write to let us know and we can look into the matter further.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We were able to locate the wire, and have received confirmation from our payments team that it's on...

its way back to your bank account. If you don't see it in the next few business days, would you mind responding to Case No. [redacted]. Thank you so much for your patience, and again, please accept our apologies for the delay.

Mr. [redacted]
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. After a review of your account, it appears that you failed to include your reference number when sending...

in your SEPA payment, thus creating a delay in the funds being credited to your Coinbase account. We responded to your email on 7/3/17 in Case No. [redacted]. Should you require further assistance, please respond directly to that email. Thank you!

Complaint: [redacted]I am rejecting this response because:
From the CONSUMER:
Sent 8/7/2017 5:23:33 PM
Complaint: [redacted]I am rejecting this response because:
It remains unresolved. 
How much longer do I have to wait for my money?
Sincerely,MR [redacted]
Sincerely,[redacted]

Hi [redacted],Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Some BTC transactions sent on 8/22 encountered an error, and we sent affected users the following...

email:[redacted]You should expect this transaction to be completed by September 2nd. 
Thank you so much for your patience and understanding.

Hello,
 
 
We have removed the restrictions from your account and followed up with you in case #[redacted]. Please respond to that support ticket if you have further questions. Thank you for your time!

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. When you purchase cryptocurrency using your bank account (ACH), you lock in the market price at the...

time the order was placed. The cryptocurrency will not show up in your wallet until the ACH transfer clears your bank. This can take several business days depending on what bank you have. We've reviewed your account, and it looks like the ethereum you purchased was deposited to your ETH wallet on 6/30/17. If you still need assistance, please respond to Case No. [redacted].

We contacted Mr. [redacted] about his account in case [redacted] We were back logged so it took us longer than anticipated to get back his case unfortunately. We forwarded his cases onto one of our payment experts who can look into his case and see what can be done at this time. Here is the email that was...

sent out:
 
Hello,
I apologize for the delay in responding to your email. We have had a high volume of emails and we are making our way through them as fast as we can.
Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.
Please let us know if the matter develops further as we investigate.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can.  After a review of your account, we regretfully are unable to offer you our exchange services...

because the parental consent forms you submitted were insufficient. This isn't a decision we take lightly, and we apologize for not being able to offer any further assistance in your case.

Hi Mr. [redacted],
Thank you for your response. It looks like a member of our support team is currently engaged with you in Case. No [redacted] to resolve issues surrounding two factor authentication. Should you require further assistance, please don't hesitate to reach out directly to that email.

Hi Mr. [redacted]
Unfortunately, the recent message you sent through the Revdex.com was blank. If you are writing in about your recent account closure, please respond directly to Case No. [redacted]. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We are currently investigating the delay in this transaction. We understand how important it is to have these transactions processed in a timely manner. We apologize for any inconvenience this is causing. We responded to your support ticket on 7/30, and will update you in that thread as soon as we have more information.

Hi Ms. [redacted],
Thanks for writing in. It looks like you are currently engaged with our customer support team in Case No. [redacted]. Should you require further assistance, please don't hesitate to reach out directly to that email. We would like to make clear that although we are not currently able to offer our exchange services until your identity is verified (we must comply with local and federal regulations), we have not blocked access to any of your funds. You may sign in and withdraw your currency. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

We contacted Mr. [redacted] in case [redacted] about his account. Unfortunately we had a back log of emails we were making our way through. But once we did get to his email, we removed all flags that were on the account and he now has access to their account and funds. They look to be all set now. Here is...

the email that was sent to Mr. [redacted]: Hello Dr. [redacted],I apologise for the delay getting back to you on this regard, and I am sorry for the misunderstanding.As we have not seen any suspicious activity on your account, all the holds have been removed.With regarding your previous question, it seems the transaction has been correctly made from one Vault to another.[redacted]While the transaction was in state:"Pending" it showed as 0 BTC until it was correctly confirmed or cancelled. I am sorry for the confusion this has may caused.I am submitting your case for review to our engineers. Again, I want to apologise for any inconvenience this has may caused.Please let me know if I can assist you further with this or anything else.