Coinbase

Hi Mr [redacted] Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like a member of our support team is working with you to assist with the withdrawal Should you require further assistance, please don't hesitate to reach out directly to Case No [redacted]

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like your deposit was being held up due to identity verification issuesThe issue has now been resolved, and you should see a credit in your Coinbase account shortlyIf you have any further questions, please don't hesitate to reach out in Case No [redacted]

Hi Mr. ***, Thanks for writing in. After reviewing your support ticket, it sounds like you are trying to make a withdrawal from your account. It looks like a member of our support team is currently working with you to answer your questions about withdrawals. It does look like you have Paypal setup. You can sell your cryptocurrency into your Paypal account. You may also find helpful information here: [redacted]

We have been in contact with Mr [redacted] through case [redacted] Mr [redacted] had an issue where he began a sell and it didn't finalize until the 16th of FebruaryThis was the response sent to Mr [redacted] : Hello,I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can.From this end, it appears that your sell did finally complete (on Feb 16th)Are you still running into any further trouble?Again, sorry for the late reply and for the difficulty you have been having with this process

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the continued frustration with thisWe have provided a solution for you to create a new account and transfer the funds to the new accountPlease respond to the email our support agent sent you today (Case No [redacted] ) if you would like to pursue that optionThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Lord [redacted] offered me your help I am the daughter of [redacted] Sadly she died from complications in her illnessAnd the people of coinbase are helping me thanksSincerely, [redacted] ***

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear that your issue has not yet been resolvedWe do see that a member of our support team reached out to you on 8/in Case No [redacted] We need you to take action in order to move your case forwardPlease take a look at that email for instructionsShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi Ms [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that one of our support members is working with you in Case No [redacted] We would also just like to make clear that although we are not currently able to offer our exchange services, we have not blocked access to any of your fundsYou may sign in and withdraw your currencyBlockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address

Hello Mr [redacted] , I apologize for the delay in our response to your support request! We are working hard to scale up our support teams to match the amazing growth of the cryptocurrency market, and we definitely appreciate your patienceThe bitcoin transaction you mention was completed and the bitcoin delivered to your walletIt looks like there was a delay on this transaction as you mention, and if that was the case I would like to apologize! It appears that the transaction was completed shortly after you submitted this Revdex.com case, and I can see that you then sent the bitcoin from your account to an external address on June 26th, which you should see in your account historyAs to the identity verification, the issue there is that your account is set to a country other than the one that issued your IDOne of our support team members has followed up with you in support case # [redacted] If you are still having trouble with your ID verification, or have any further questions regarding this, please reply to that support case with details and we are happy to assist! Thank you for your time and patience!

Hello Ms [redacted] , I am sorry for the delay of the funds into your account, but I do show the buy for BTC on April 28th did complete and I show those bitcoin in your accountI did a search and I didn't see any open cases for your accountIn the future please contact us directly and we will look into your account as soon as we possibly canAgain, I am sorry for the delay of the buy, but it does look like everything has cleared If that is not the case, please write to let us know and we can look into the matter further

Hi Mr [redacted] We apologize for the delay in getting this resolved for youOur payment engineers are still working on resolving this stuck transferWe will respond to you in Case No [redacted] as soon as we have an updateThank you for your continued patience

Complaint: [redacted] I am rejecting this response because: The documents submitted were exactly those that were asked of me in the original (You are under 18) emailI will go ahead and resubmit these documents however the document that is to be electronically signed does not have a confirmation to that of ID uploadHampering my ability to know if it went through on your end or whether or not it was even valid.Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the canceled transactionsAfter taking a look at the transactions you are referring to, it looks like the purchases were canceled due to insufficient funds in your bank accountWe responded to your support ticket, but if there's anything else we can look into for you, please let us know

Complaint: [redacted] I am rejecting this response because: It cannot be legal to withhold a customer's funds indefinitely, without giving a time frame to expected resolutionMonths? If there is a bug in automated payment, manually initiating a transfer should take a matter of minutesI am currently studying if I have standing to file a civil complaint under California Law BPC Division Part 2, Chapter Section Once it is ascertained there are grounds and I have worked out the specifics, I will be contacting the business directly.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Its been over weeks and just now you acknowledge there is an issueI dont believe anything will be resolvedMy account was working just fine without the id verification, so why would id verification get my account restricted? Does make any sense why this couldnt have been immediatelyYet they still delayTo this point it has not been resolved, its only been escalatedSincerely, [redacted]

Hi Ms [redacted] , Thanks for writing inWe're sorry to hear that this transaction has yet to be reinstatedWe can confirm that you are eligible for a reinstatement regarding this transactionOnce this has been processed, we will respond to you in Case No [redacted] Thank you for your patience!

Complaint [redacted] I am rejecting this response because:These responses neither provide a timeline to resolution nor any offer of restitution to my issue Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inIt looks like a member of our support team has resolved this issue for youShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Complaint: [redacted] I am rejecting this response because: NO WAY - -UNLESS YOU HAVE AN I.TEMPLOYEE TLEPHONE ME AND WALK ME THROUGH THE COMPLICATED STEPS TO ACCOMPLISH THE SEVERAL TASKS/HOOPS YOU WISH ME COMPLETE YOUR INFORMATION IS ONE BIG SURPRISE TO ME ???? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This was NOT a new deviceI had used it many times beforeThere was NO reason to block my account and you did not allow me to log in for about hoursI lost an opportunity to purchase at a much lower price and that cost me thousands of dollarsI do love the part about contacting you thoughI TRIED ABOUT TIMES!!!!!! Sincerely, [redacted] ***