Coinbase

Complaint: [redacted] I am rejecting this response because: Bitpay said they refunded to "my address" that was used to pay themThe error then, is on Coinbase for not using my wallet to make the purchaseIf this is not explained before using your system, that is your error when you do not provide assistance when your system fails Do not interface with 3rd party and will you have any success? Of course notI am calling for your accountabilityYou see the funds, you have all the documentation to correct itI have to assume my money went into a Coinbase representative's pocket and that is why I am not getting my money backJust like Mt Gox Again, Coinbase has my money and is not giving it backBased on their response "we choose not to help you and keep your money"Just because your system is flawed, does not mean you can not correct it You have lost another, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] B [redacted]

Hi Mr***, Thank you for contacting CoinbaseWe understand that you recently wired in two separate 35k wires, one of which did not make it into your accountWe have escalated this case to our payments team, and they are investigatingAs soon as we have an update, we'll be sure to update you in Case No [redacted] We understand that this is not a trivial amount of money, and it is our priority to get this resolved for you as soon as possibleThank you

Hi Mr [redacted] , We sincerely apologize for the delay regarding this issueWe can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issueAs soon as they have an update, we will respond to you in your open support ticketWe appreciate your continued patience, and apologize for any inconvenience that this may have caused

Queja: [redacted] estoy rechazando esta respuesta porque: I am [redacted] daughter of [redacted] ***, my mom is hospitalized because she has throat cancer (squamous cell carcinoma) I would like to know how I can help solve all this problem I am currently in Spain with my motherI hope they can help solve this problem Thanks Sinceramente, [redacted] ***

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that you are currently in communication with our support team to resolve the issues surrounding two-factor authentication in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that email

Hello Mr***, First I would like to sincerely apologize for our delay in resolving your support request! One of our team members just followed up with you in support case # [redacted] If you have any further questions regarding this, please feel free to reply directly to the support ticket and we are more than happy to assistThank you for your time and patience!

Hi Mr [redacted] Thank you for contacting CoinbaseIt appears that you requested account recovery, and that this process has been completed and approvedIf you continue to have issues, please respond with a clear description of the issue, and we would be more than happy to helpThank you!

Hi Mr***, Thanks for writing inWe're glad to hear that your issue has now been resolvedIf there's anything else we can help you with, please let us know!

Revdex.com: It took a little while but the issue was resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Let me get this straightYou are regulated as a financial institutionYou are a financial institution you hold peoples moneyTHIS IS YOUR RESPONSE!? I have had my money t**d up for OVER A MONTHTHAT IS THEFTTHAT IS ILLEGALTHIS IS YOUR RESPONSE?! I am disgusted, I have suffered thousands in losses on the account due to fluctuations, and thousands more due to exiting the market earl**r in other accounts because of the money t**d up by coinbase fraudYou are an appalling organization, blame all you want on technical issues and growthYou are stealing helpless peoples money Sincerely, ***l ***

Hello, Per our conversation I am submitting via email to withdraw case# [redacted] against CoinbaseI now have access to my account as requested Thank you,

Hi Mr [redacted] We have responded to your support ticket in Case No [redacted] It looks like you are currently engaged with a member of our support team regarding your concernsWe hope to resolve this matter to your satisfactionThank you so much for your patience and understanding

Complaint: [redacted] I am rejecting this response because: Problem still not solved, response still left my problem unsolved.Sincerely, [redacted]

Hello Mr***, On June 11th, 2017, one of our support agents replied to you in support case # [redacted] Please respond to that support ticket and provide the requested information and we are happy to continue assistingThank you for your time and patience!

Hello Mr [redacted] , I definitely would like to apologize for the delay in our support team's response times! We are taking many steps to scale up our teams to meet the exponential growth of the cryptocurrency marketWe realize that it's important to get a quick response about your account, and we want to be able to meet that expectationI reviewed your account, and it seems that one of the documents that we requested has not yet been receivedOne of our support team members has followed up with you in support case # [redacted] with information on how to submit this documentPlease reply to that support case with any questions you may have and we are happy to assistThank you for your time and patience!

Complaint: 11736082I am rejecting this response because: still haven't received the $refund to my checking account and it is the end of the day October 5th.Sincerely, [redacted]

The respondent extorted more dollars in fees for me before allowing me to withdraw my moneyThey never once responded to any of my inquiries for assistance until after I had paid the fees and close my account on my own Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Coinbase returned my funds but refused to do anything to compensate for their theft of my funds for over two weeks Completely unacceptable in today's day and age I would recommend avoiding Coinbase at all costs, they do not care about their customer's money whatsoever and only start paying attention when you start filling complaints against them It's like you're dealing with the mob.Sincerely, [redacted] ***

Hi Mr [redacted] , Thanks for writing inWe've responded to you in Case No [redacted] requesting that you complete identity verificationOnce you complete identity verification, we will be able to restore functionality to your accountThank you!