Coinbase

Hi Mr [redacted] , Thank you for your interest in CoinbaseOur primary goal is to make our platform safe and secure for our customersCoinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our responsibility, we are legally obligated to implement regulatory compliance mechanisms We regret to inform you that we are no longer able to support your Coinbase account as well as any other accounts you may have createdPlease note, we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address There are a variety of factors which have been weighed in your case, and we unfortunately are unable to elaborate on our internal decision processPlease know that we do not make these decisions lightly, and do regret losing you as a customer

We contacted Ms [redacted] about her account in case [redacted] We had initially written to her asking a few questions and trying to gather some information on what she was running intoHere is the email that was sent months agoHi ***, sorry for the frustration this is causing.Your Coinbase account is linked to your [redacted] email addressPlease attempt to access with that address, or start the password recovery process entering that address as the email address.If you are stuck, please let me know what exactly you are seeing in the screen and I'll be glad to help.Best regardsI checked out records and I didn't see any new emails from you so I apologize for any lack of communicationWe have also recently contacted Ms [redacted] recently so that we can try and come to a resolutionHere is the latest email that was sent: Hello ***,I saw your case on the Revdex.com and I wanted to reach out to you to see about coming to a resolution to thisWe haven't heard from you since the last email we sent.I know you mentioned having trouble accessing your account and at this point you would simply like to sell your fundsI see two accounts for you with CoinbaseOne under [redacted] and another [redacted] Do you have access to either one of those accounts? If not, the best option is going to be to create a new account to have the funds transferred from one account to anotherSince we would be transferring funds, we will need a copy of your ID uploaded to [redacted] to complete a balance transfer as bitcoin is an irrevocable currencyPlease also verify the same phone and financials in the new account that you createOnce I have more information, I can move forward.I am sorry for any inconvenience this has caused

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] B [redacted]

Queja: [redacted] estoy rechazando esta respuesta porque: I am [redacted] daughter of [redacted] ***, my mom is hospitalized because she has throat cancer (squamous cell carcinoma) I would like to know how I can help solve all this problem I am currently in Spain with my motherI hope they can help solve this problem Thanks Sinceramente, [redacted] ***

Hi Mr***, Thank you for contacting CoinbaseWe understand that you recently wired in two separate 35k wires, one of which did not make it into your accountWe have escalated this case to our payments team, and they are investigatingAs soon as we have an update, we'll be sure to update you in Case No [redacted] We understand that this is not a trivial amount of money, and it is our priority to get this resolved for you as soon as possibleThank you

Hi Mr [redacted] , We sincerely apologize for the delay regarding this issueWe can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issueAs soon as they have an update, we will respond to you in your open support ticketWe appreciate your continued patience, and apologize for any inconvenience that this may have caused

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that you are currently in communication with our support team to resolve the issues surrounding two-factor authentication in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that email

Hello Mr***, First I would like to sincerely apologize for our delay in resolving your support request! One of our team members just followed up with you in support case # [redacted] If you have any further questions regarding this, please feel free to reply directly to the support ticket and we are more than happy to assistThank you for your time and patience!

Hi Mr [redacted] Thank you for contacting CoinbaseIt appears that you requested account recovery, and that this process has been completed and approvedIf you continue to have issues, please respond with a clear description of the issue, and we would be more than happy to helpThank you!

Hi Mr [redacted] We have responded to your support ticket in Case No [redacted] It looks like you are currently engaged with a member of our support team regarding your concernsWe hope to resolve this matter to your satisfactionThank you so much for your patience and understanding

Revdex.com: It took a little while but the issue was resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Let me get this straightYou are regulated as a financial institutionYou are a financial institution you hold peoples moneyTHIS IS YOUR RESPONSE!? I have had my money t**d up for OVER A MONTHTHAT IS THEFTTHAT IS ILLEGALTHIS IS YOUR RESPONSE?! I am disgusted, I have suffered thousands in losses on the account due to fluctuations, and thousands more due to exiting the market earl**r in other accounts because of the money t**d up by coinbase fraudYou are an appalling organization, blame all you want on technical issues and growthYou are stealing helpless peoples money Sincerely, ***l ***

Hello, Per our conversation I am submitting via email to withdraw case# [redacted] against CoinbaseI now have access to my account as requested Thank you,

Hi Mr***, Thanks for writing inWe're glad to hear that your issue has now been resolvedIf there's anything else we can help you with, please let us know!

Complaint: [redacted] I am rejecting this response because: Problem still not solved, response still left my problem unsolved.Sincerely, [redacted]

Hello Mr***, On June 11th, 2017, one of our support agents replied to you in support case # [redacted] Please respond to that support ticket and provide the requested information and we are happy to continue assistingThank you for your time and patience!

The respondent extorted more dollars in fees for me before allowing me to withdraw my moneyThey never once responded to any of my inquiries for assistance until after I had paid the fees and close my account on my own Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: 11736082I am rejecting this response because: still haven't received the $refund to my checking account and it is the end of the day October 5th.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Coinbase returned my funds but refused to do anything to compensate for their theft of my funds for over two weeks Completely unacceptable in today's day and age I would recommend avoiding Coinbase at all costs, they do not care about their customer's money whatsoever and only start paying attention when you start filling complaints against them It's like you're dealing with the mob.Sincerely, [redacted] ***

Hello Mr [redacted] , I definitely would like to apologize for the delay in our support team's response times! We are taking many steps to scale up our teams to meet the exponential growth of the cryptocurrency marketWe realize that it's important to get a quick response about your account, and we want to be able to meet that expectationI reviewed your account, and it seems that one of the documents that we requested has not yet been receivedOne of our support team members has followed up with you in support case # [redacted] with information on how to submit this documentPlease reply to that support case with any questions you may have and we are happy to assistThank you for your time and patience!