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Coleman Furniture

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Reviews Coleman Furniture

Coleman Furniture Reviews (603)

[redacted] , Customer received delivery of his items and the lock for the curio was defective At the time of delivery the lock was returned to the local warehouse and we reached out to the manufacturer to receive a replacement lock The lock was received and a certified technician was dispatched to the customers home to install the lock Unfortunately the door the lock attaches to has a manufacturer defect and the lock was not able to be installed We have reached out to the manufacturer and are at this time waiting on information from the customer to enable us to resolve this problem During delivery the customer also indicated that the reclining function on the power sofa was not functioning properly and a reclining mechanism and power motor was ordered for the customer The customer was advised that the once the part was received a certified tech would be sent to completely restore the item to 100% Coleman Furniture has been in constant contact with customer including as recently as 6/*/and customer has indicated his willingness for us to resolve the issue as we have outlined Sharon M [redacted] Coleman Furniture

[redacted] Customer is scheduled for delivery today 11/ [redacted] for a full white glove delivery and setup in room of choiceWe hope that this will resolve all outstanding issues Thank you Sharon M [redacted] Coleman Furniture

Madeline Customer placed order for dining room table, chairs and a hutch and buffet. The table and chairs were delivered to the customer and all issues customer had at time of delivery were addressed and resolved. The hutch/buffet is on back order with the manufacturer... and customer has been routinely updated by Coleman Furniture in regards to this. A manager called the customer as he asked and he was given the option of cancelling the hutch/buffet as it was on back order and customer declined. Customer is aware the item is back ordered with the manufacturer and that we will keep him updated. Sharon M [redacted] Coleman Furniture

Madeline Coleman Furniture has repeatedly tried to resolve this with the customer All items are opened at the delivery company and inspected for damages - that is why the items were wrapped in shipping blankets when they arrived to the customers home We understand the headboard had received some transit damage We advised the customer that as per our terms and conditions that he agreed to when he placed his order we would restore the item and re-deliver to him The customer declined to have us do so The customer refused the nightstands as they did not fit into the space he wanted and as per our terms and conditions the customer is responsible for all dimensions As such customer was refunded minus fees for the return of the bed and nightstands We would not be refunding the cancellation feesSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is not agreeing to do anything to mitigate the problemsThey are simply trying to advance the delivery that is now two months behind scheduleI am asking for a 20% discount on the products that are at the delivery company or a full refundAdditionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Madeline Coleman Furniture has been in contact with the customer and advised her that any storage fees for her order would be waived and not be passed on to her and that she would be assessed no additional chargesThis should now resolve outstanding issues Sharon M [redacted] Coleman Furniture

[redacted] Our After Care supervisor Eric spoke with customer Monday 7/ [redacted] and advised him of the technician assigned, and date of tentative appointment being with the option to call them to try to re-schedule We ordered parts as documented and told him about it as well He was thankful and did not mention anything about a Revdex.com complaint postingWe have ordered the necessary parts to resolve the customer issues reported with their sleeper sofa, and have assigned a technician to address and install the parts The agent assigned to their Warranty claim was traveling from New York to Florida and did not have internet access to provide an update to the customer, however the agent made contact with the customer the following business day The repair plan of action was agreed upon with the customer and the follow up on parts will occur within weeks from 72015, on or by 82015.Additionally, our delivery services do not include removal of existing furniture, as this is not part of our sale and delivery processWe do not haul away old existing furniture nor do we advertise that we will offer this service.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved [redacted] has issued a full refund for settlement Sincerely, [redacted] ***

[redacted] Coleman Furniture understands the customer's frustration relating to this situationColeman Furniture recognized that the initial item came in damaged and has contacted the manufacturer to order a replacement topOn 1016, the manufacturer had advised that the item is being prepared for shipment and should be at the customer's local delivery hub within the next daysOnce it arrives at the delivery hub the item will be inspected and the customer will be contacted to schedule a delivery Sharon M [redacted] Coleman Furniture

[redacted] Customer has been advised that the buffet/ hutch is on back order and will be delivered to the customer as soon as the manufacturer releases it and ships it to the local delivery company for Coleman Furniture Customer has been offered compensation for the delays in delivery [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We hate Coleman furniture , like the other people who has been watching this scamColeman has had our money for over days,the mirror is the box, in our garage since day oneColeman says it all ("customer received a mirror and it was damaged- it had some scratches and a cracked plastic frame and gold paint popping off the frame The website described the mirror as metal, it was actually glass We found this out by reaching out to the manufacturer and have since changed the items description.") Its plastic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint It is still left to be seen wether or not the couch will be in good acceptable conditionStill paying for a refurished couch instead of a brand new one like we orderedThey say they will reimburse us $after we accept the couch but that is yet to be seenI find it crazy that we had to file a complaint with the Revdex.com before any type of manager would even call us or be "out of a meeting"Still unhappy that I dont get a new couch which is what I paid forInstead we must accept a broken refubished "fixed" couch or pay a 25% restocking fee because this company cant find a way to deliver us an acceptable new couch since May Delivery has been set for Thursday unless otherwise notifiedThis is yet to be seen as wellHorrible service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not know, nor have spoken with Sharon listed above In addition, I did not make racial comments, I described the delivery men as [redacted] men, short and tallAs I stated ask to use my restroom and each ask if I lived aloneI began to become uncomfortableThe young lady from Coleman became belligerent & ask what race had to do with it? I stated, nothing I was only providing a description of the delivery menI have been in contact with Felice C [redacted] -Director of OperationsFelice ask if she sent me a picture of the repaired table, would I look at it & I said yesI received the picture & issued response on 316: If you look at the picture, I can see air bubbles, and breaks in the carvings on the picture in the woodThe furniture is not acceptable I also requested all documents of the check points, approvals of the routing of the Dining Room SetIn addition, I am requesting receipt of documentation of the location the furniture was shipped, include all stops until the final destination, where the damaged furniture is returned, and how/where is the furniture restocked, if it is resold, and the condition the furniture is classified as new, used, damaged, or other? Provide information as to where the furniture is currently located, who issued the repairs, with a background on their qualifications to repair? Also, did you determine who damaged the furniture, and state the terms of responsibility, and accountability of who damaged the furniture? Confirm if Coleman has regulation in place, to hold the person, or Company responsible for fee's associated with the damage? Please provide the name, and contact information of you Boss; in order to escalate this issue I am waiting on a response from Felice C [redacted] -Director, as of 4:39pm Whoever damaged the furniture should be held liable, not the Customer who purchased new furniture and Coleman is attempting to sell as new In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you and you can close this case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I disagree with Coleman Furniture's replyPlease refer to my complaint for more detailsAround January *, Virginia Deer of Coleman Furniture told me clearly delivery was scheduled for February [redacted] and that I'd be contacted via email prior to finalize a time for February [redacted] deliveryBut they NEVER emailed me--yet again! All told, it took about a half year after I've paid in full to receive the sofa--it's way, way, way too long by any standardThe case is NOT closed until I have received another $compensation for repeated, major delays and loss of use--including, but not limited to the entire holiday season in December, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved pending delivery of the furniture. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The item sent from the manufacturer was sent to the delivery point in ""flawed condition" and since I ordered the item, I expected to receive it in new condition, not a repaired piece of furniture Coleman keeps sending me emails that they want me to accept delivery of this so called "repaired to 100% manufacturer's standard," but as far as I'm concerned, it is a "flawed and repaired" piece of furniture and they expect me to pay for restocking fees of 25% Coleman has over complaints on your Revdex.com website and this seems to be their common practice to "put it to the customer" If the manufacturer sent a "flawed" item, it is their responsibility, not mine I have filed a dispute with my credit card company and have advised them of Coleman's business practice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: they never hired a furniture company to come and check out the issues When I contacted the furniture company they had suggested it was $to come and look at the furniture and determine the repairs When I relayed this information to Coleman they said to cancel this appointment Instead they wanted me to take more pictures and try to determine the replacement pieces that would need to be ordered I sent more pictures through various emails during Then on April *, I sent pictures of all the pieces of furniture with areas affected circled in red Again the pieces had not been received and I had to resend the same email on May [redacted] which I followed up with a phone call speaking with Edwina C [redacted] going over the missing pieces I followed up with emails requesting status updates with no response Then on June **, I received an email stating that all parts should have been received I called Coleman that day again and spoke with Lori C*** I told her I had not received any new prices of leather for the repair Again we went over all the missing parts, which over pieces I was assured that the problem would be taken care of Finally, I sent one last email a couple of days before I registered this complaint On July **, 2015, I received a response saying that all of the pieces were shown to be delivered Again the wrong information I had not received any new pieces of leatherTo summarize, this problem was reported to Coleman almost one year ago and is still not resolved In that time I received only three leather pieces, which does not even cover 20% of the total repair I have spent hours on email and phone calls and keep getting the run around and no resolution This is way beyond the reasonable amount of time a customer should have to wait Just because the furniture was new and in good condition when it was delivered and never used does not mean there could not be defects Leather furniture does not peel after a couple months of use (as was relayed to me by several furniture repair companies) These same companies told me that either it is not real leather (which it is advertised as top grain leather) or it is defective Either way, at this point Coleman should stand behind their product and resolve the issue by a complete refund or credit of the purchase price Coleman trying to send replacement leather obviously did not work, and I am tired of waiting I do not want this furniture I do not want replacement leather to refurbish this sectional I paid for brand new furniture, not furniture that would be taken apart and pieced back together I am truly shocked at the poor customer service of this company I have repeated the problems over and over again for almost a year and have been extremely cooperative and patient supplying all the information and pictures Coleman requested multiple times without resolutionI did everything they requested of me, now they should honor my request for a refund or credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture would like to resolve this issue in a manner that is considered fair and equitable to the customerAs previously conveyed a few weeks ago......Coleman Furniture requests the customer donate their furniture to a reputable charity in the name of "Renegade Furniture Group" Once Coleman Furniture receives the receipt along with confirmation that the dispute has been dropped with the customer's banking institution, we will be happy to fully refund the customer in the amount of $The other option that Coleman Furniture is offering would be for the customer to keep the furniture along with the corresponding new replacement cushion and casing that was sent to address and resolve the issue at hand Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture will work with the customer within the confines of the warranty program that we have in place As such Coleman Furniture will replace the sofa that would be covered under the warranty program However, shipping costs are not covered by the manufacturers warranty and as such would be at the cost to the customer We have advised the customer of this and will order the replacement once shipping fees are paidSharon M [redacted] Coleman Furniture

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Address: 202 W Lafayette Ave, Checotah, Oklahoma, United States, 74426

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