Colony Brands, Inc.

We received the correspondence from
the Revdex.com regarding your order #[redacted] placed via phone on
8/11/2014. We are sorry for any disappointment with the delivery of the Zero
Gravity Chair. 
Our records and tracking information
indicate the chair was shipped...

8/13/2014 via FedEx Home. We regret after you
were in contact with FedEx we did not hear back from you. We would have gladly
offered a replacement chair to be sent or offered credit. Rather, there was a
chargeback from your credit card. With no additional contact, the order balance
was transferred to accounts receivable, and notices sent for payment
requests.
We have credited your account
accordingly, which will reflect a zero balance within the next twenty four to
seventy two hours. We regret any inconvenience, but appreciate the opportunity
to explain. Sincerely, Seventh
Avenue

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
From: [redacted]Date: Fri, Feb 20, 2015 at 5:01 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "[redacted]After receipt and review...I am pleased to say this response from you (Revdex.com) and ASHRO is acceptable.  Thank you very much for interceding on my behalf to correct this error.Regards,
 
[redacted]

The telephone number provided with the complaint is not associated with any account. Ms. [redacted]  indicates the number being called is her husband's business line. If that is not the number she provided on the complaint will need to either provide the number that is being called or...

provide the full name of the account holder.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We received the correspondence from
the Revdex.com regarding your order #[redacted] placed 12/28/2014
online for $196.79. We sincerely apologize for any inconvenience you
experienced with the gift certificate redemption and consequent billing to your
credit card.
Our records...

indicate the gift
certificate was unable to be applied to your order, as it was canceled. When
this occurred, the order was billed to the card that was supplied. We regret we
are unable to divulge any additional information regarding this concern for
security purposes regarding another’s information. You may contact the
individual that gave you the gift certificate to verify this is what they had
requested. If any adjustments need to be made to the gift certificate, the
purchaser will need to contact us
toll free at [redacted] and we will gladly assist. We regret any
inconvenience, but appreciate the opportunity to explain. Sincerely, Ginny's

The two
accounts opened in Ms. [redacted] name have been consolidated into one account.
The charged off account has been recalled from the collection agency, information
regarding the account has been deleted from Ms. [redacted] credit file and the
account has been credited to remove all...

assessed late fees. However, the balance
on the account, which predates the opening of the duplicate account, remained
due and payable. Seventh Avenue’s records indicate a payment was received on
November 20, 2014. The account now has a zero balance. Seventh Avenue regrets
any inconvenience Ms. [redacted] may have experienced as a result of this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My mother is the one who purchased the gift certificate for me and she states she did NOT cancel it and as matter of fact she is still paying on it. (She bought multiple gift certificates and has s credit line with this conpany)   Also they are not returning her phone calls or emails to resolve this situation. Also - they opened a chose and charge account in MY name without my permission. I want nothing to do with this company.  Their products are over priced junk.  I ONLY did business with them bc I got a gift certificate for a gift. I ask that the Revdex.com pull all the phone records from my multiple calls into this company.  By the way this company had NO record of a conversation with my mom regarding the cancellation of the gift certificate.  I firmly believe THEY cancelled the gift certificate bc they screwed up. I'll be damned if I'm paying them money as my mom has/is already paying for this.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Yes I want my money back but they are making it seem like they did no wrong here. 1st of all I had no order as it was canceled and they still cashed my $90 check. Then when I called to ask why they cashed my check after I was SPACIFICALLY told it would be mailed back to me since there was no order in the system I was told that there was no record of the check being cashed at all and I was basically screwed out of $90I will be happier with my refund but I still do not believe they are admitting any fault in this error on their behalf!Regards,
[redacted]

Removal outdated account information from a consumer credit report is the responsibility of the consumer reporting agency that compiles the report. Nonetheless, a request to delete the information has been submitted to the consumer reporting agencies. Please note it may take 30 days for this change...

to appear on a consumer credit report.

A second Ashro account was inadvertently opened in Ms. [redacted] name in December of 2014. Ashro regrets this error, however, all activity from the duplicate account was transferred to Ms. [redacted] original account on January 7, 2015. Ms. [redacted] continues to allege that she made a payment on her...

Ashro account in December that is not reflected on her account. Ashro has no record of receiving a payment in December (although a payment on the duplicate account was received on January 7, 2015 and subsequently transferred to her existing account) and has asked Ms. [redacted] to provide documentation indicating the payment was received and processed by Ashro. Ms. [redacted] has not provided such documentation as of the date of this response. Nonetheless, in the interest of resolving this complaint, Ashro has credited Ms. [redacted]'s account in the amount of $35. This credit should appear on her next monthly billing statement.

We received your correspondence from
the Revdex.com regarding the $145.00 gift card from One Step Ahead.
Please accept our apology for the difficulties you’ve
experienced.
A valid One Step Ahead gift
certificate in the amount of $145.00 has been issued and should arrive in the...


next seven to ten business days.
We hope this information is helpful
to you. We look forward to serving you.

Ginny's has suspended calls to Ms. [redacted] . If Ms. [redacted] employment issues continue and she is unable to make a payment at the end of November, Ginny's asks that she contact the credit department directly and speak with a credit representative.

We received the correspondence from
the Revdex.com in regards to your order #[redacted] placed 11/23/2014
via internet. Every effort is made to provide the best service and highest
quality; unfortunately sometimes circumstances are beyond our control. We
apologize for any...

difficulties you experienced in your attempts to contact us.
We do our best to assist each and every customer in the most efficient and
timely manner possible.
Our records indicate when your email
was received, we called immediately on 12/20 to ask how best we could assist
you. We are sorry the gift was received damaged and a replacement was issued,
per your request. The 43 Holiday Favorites shipped Fed Ex two day delivery
12/22/2014 and should arrive before Christmas. Tracking information will be sent
via email. We regret any disappointment or inconvenience this may have caused,
and appreciate the opportunity to be of service. Sincerely, Swiss
Colony

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for any inconvenience, however we are unable to determine the source of the $5.99 fee you were charged. As noted in our previous response, Swiss Colony does not charge a fee for payments made online. The following information can be found on our website’s Customer Service page under “How do I make a payment?”: See below for detailed instructions on paying your bill online, by phone or mail.Online PaymentsPaying online is free and secure. We accept MasterCard, Visa, American Express, Discover Card, debit cards and checking account withdrawals.To pay your bill online, click here or click on Your Account at the top of any page on SwissColony.com, then click Swiss Colony Credit® Account. You may be asked to verify your account number (found on your monthly statement).Recent orders may not be reflected online until they are ready to ship, so your account may show a zero balance even though your order is pending. You will have the option of making a payment online as soon as your order has been processed.Payments submitted online must be a minimum of $5.00.Print a copy of the final page, or take a screen shot and keep for your records.We do not offer advance payment scheduling of payments.Payments made online before 5:00 p.m. CST on business days will be applied to your account the same day. Electronic payments submitted on holidays or after 5:00 p.m. CST will be applied to your account the following business day. Payments are processed in 2-3 business days.Pay by PhoneCall 800-914-1459 to make payments using your Visa, Discover Card, MasterCard, American Express, checking account or debit card.Mail Your PaymentMail check or money order payments to:The Swiss ColonyPO Box 2811Monroe, WI 53566-8011

We received the correspondence from
the Revdex.com in regards to your order #[redacted] placed via
internet 3/14/2015. We apologize for any We received the correspondence from the
Revdex.com in regards to your order #[redacted] placed via internet
3/14/2015. We...

apologize for any disappointment you encountered after placing
your order for the Bridge Camera.
We are truly sorry for any
inconvenience when the Bridge Camera was no longer available for shipment. We
make every effort to provide you with the best service and highest quality
possible; however, sometimes circumstances are beyond our control.
Unfortunately, due to the popularity of the camera, inventory was depleted. We
continue to strive to improve our systems to avoid such occurrences. Our records
indicate numerous order inquiries via internet, or viewing of the order; and
receipt of one email regarding the concern about a the
refund.
Refunds are most often returned in
the same manner in which they are received. This would have occurred if the
order had been paid in full with your card. We have issued a special request for
your refund of $33.29 to be returned to the same card used for the down payment.
This should take between three to five business days; we have also forwarded
your information to the departments involved for their review and
considerations. We regret any inconvenience this error has caused, but
appreciate the opportunity to explain. Sincerely, Montgomery Ward

Ginny's has requested deletion of the account in the name of [redacted]. from all credit files as the only effective way to prevent the account from reappearing on Mr. [redacted] credit report. This change may take 30 days to appear on a consumer credit report.

Monroe & Main responded to a dispute submitted by Ms. [redacted] through a consumer reporting agency. The date of that response is now included in her consumer credit report. The report date does not, however, change the charge off date, the date of first delinquency or any other information used to determine the age of the debt. Monroe and Main has not stalled or delayed in any way - it responded to the dispute received from the consumer reporting agency within the time limit mandated by the Fair Credit Reporting Act; it has not received a notice of complaint from the CFPB and, therefore, has not had the opportunity to respond to that complaint and, finally, it has responded to Ms. [redacted] Revdex.com complaint in a timely fashion. Ms. [redacted] asserted that PA law barred the reporting of information regarding her account to the consumer reporting agencies. Her assertion was incorrect.

We received your correspondence from
the Revdex.com regarding your mailed order and check in the amount
of $188.85. We apologize for any inconvenience we may have caused
you.
If your order was placed under a
different account name or address, please let us know. Ginny’s, like...

most
retailers, uses automated payment processing equipment that electronically scans
and processes payments. Federal law requires that consumer payments be processed
and posted as of the day they are received. Unfortunately, after investigation,
we have not been successful in our attempts to locate your order or a record of
your check. If you could please provide an additional copy of your cancelled
check, front and back side, you may mail it to:

Ginny’sAttn: [redacted]
1112 7th
Avenue
Monroe, WI 53566

Or fax with cover sheet
to:
[redacted]

We will be happy to further address
your concern once this information has been received. Thank you for your
assistance in this matter.Sincerely,Ginny's

On 9/19/2016 Ms. [redacted] placed order [redacted] for 2 pairs of shoes totaling $268.93. On 10/11/16, Monroe and Main received a payment of $241.00 leaving a remaining balance of $27.93. Monroe and Main did not receive any further payment towards this balance nor did we receive the items back for...

credit. Thus, late fees and finance charges have incurred on this account.
As a courtesy, Monroe and Main has removed $80.00 in late fees leaving a remaining balance of $44.28.
Ms. [redacted] can bring her account current by making payments totaling the Minimum Amount Due before the due date, both of which are shown on her last billing statement.