Columbus Real Estate Pros

To whom it may concern,Our company has provided the complainant with copies of all utility bills required to be paid per the lease agreement which, unfortunately, the tenant would appear to have been unable to access through their online tenant portal.  All charges have been paid in full and the tenant has a $0 balance on their account.  As the tenant/complainant is not contesting the charges incurred through their utility usage (for which they are contractually responsible), has paid the charges in full, and thanked our staff for assisting them in resolving the issue, we would consider this matter closed at this time.  Thank you.

It should be known that Mr. [redacted] is not our Client.  Mr. [redacted] the Renter is the customer of the owner.  The Revdex.com of Columbus refuses to acknowledge this distinction.  The public should disregarde all complaints and grading as the Revdex.com system in fact contridicts Ohio License law....

 As in this case it would be a breach of the management companies fiduciary duty to settle a claim to improve a grade or image at the cost of an owner.  The law requires a specific duty of the management company to represent, not its but the owners best interest. It would not be normal nor in agreement to the lease Mr. [redacted] signed (or any other) for the payment of rent.  That would pretty much defeats the purpose of a "Security Deposit" or an amount held by an owner (agent of owner) to protect against the liability of physical damage to his/her property.Mr. [redacted], if you would like to make a specific request of the owner please present such a request with as much documentation as possible to us and we will forward your request to the owner who will make any decisions about their money or property.  (you complained about our company but its not our money and not our property) It should be known that we use the best inspection software available "SimpleInspector" that produces very high quality reports to document and estimate property condition. Owners really appreciate these reports and it makes it easier when considering resolving issues such as the one with Mr. [redacted]!

As of the time of this response and in keeping with a settlement reached with the complainant outside this forum, their complaint was resolved to their satisfaction and all matters are considered closed as is our business at this time.  A legal release has been signed by all parties to affirm this agreement and those terms have been honored on the part of our business.

Hello [redacted], The Revdex.com should not consider this complaint as the public should understand the Fiduciary resposibility of a management company.  The owner is our client and it should be understoon you are not our client but the owners client.   As is any funds.  Any deductions are...

made for and held by owner not the management company.  The only exception that the Revdex.com should understand is that this may not be the case if the Management Company actually owns the property! That being said: Please send us an e-mail directly outside of the Revdex.com with your request and specifically why you think the amount should not have been deducted.  Any documentation you have like photos will be helpful.  As this is the owners money not the management companies it is up to them on what they choose to refund.  We do not have the right or ability to give the owners money away without the ownerspermission.  We will then foreward your request to the owner for their decision and advise you of their decision and or issue the refund they direct us to.

We surely take the concerns expressed by our valued tenants (customers) seriously and want to do all we can within the context of our management agreements to deliver the highest level of service possible.  A review of our open work orders do show an open work order from 1/21/16 which we are...

currently working to address and will share active communication(s) with the tenant in the interest of delivering any/all solutions approved by the management contract holder who is also the Homeowner/Landlord as stipulated in the management agreement which outlines service to be delivered to the property in question.We are taking steps to improve the quality of communication with our clients including: Improvement to our phone system, increasing the conduits available to answer phones including two (2) outsourced answering services to direct calls, additional staff to provide for more personalized service, value added service programs to enhance client service, and increased training.We look forward to delivering a remedy in the near term satisfactory to all parties to the best of our ability as the managing agent on behalf of the Homeowner/Landlord.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to move forward with closing out my account with them and have all monies currently in reserve account returned as well as keys.  In addition, I would like a close out/move out report (never recieced) from when my tenants vacated my property on October 31st. I also would like a line item as to why I received 1800 in the last months rent vs the month to month rate over 2097 (this was never explained as asked). Lastly, I transferred utilities and for both water and gas the previous tenants how an outstanding bill they never closed out with.

We again appreciate the perspective of this former client although the facts have been misrepresented.  We are not a debt collection service; we are a property management company.  We are not the Landlord or Homeowner; we are a managing agent who, via the management agreement is indemnified by the Homeowner and Landlord (the complainant).  This indemnification is outlined in detail in Section 5 of the management agreement.  Early lease termination is not something which can be prevented our company or any company in our industry as we, nor any management company, can control or promise the control of the actions of a party outside our management company.  A lease agreement is not a guarantee of performance by any tenant; this is not an industry standard nor anything guaranteed by our company or any company. We have done our best to represent the clients interest in the course of being a management company, like any management company, who's goal and maximum ability, at absolute best, is as a risk mitigator, not the party who eliminates all risk or absolves a homeowner/landlord of all risk as commonly associated with the decision to rent a property. Finally, with respect to the assertion that the tenants owe $5000+, unfortunately, this is not accurate.  Regardless of the terms of our lease agreement which stipulate the requirement for a 60-day notice, Ohio Revised Code "trumps" our lease or any lease in all instances where the law is different than the lease or the law defends/promotes the rights of a tenant.  In this instance, the law stipulates that a 30-day notice is all that is required when a lease is month-to-month and, if our lease challenged, this is the standard (legal) by which we must abide. Finally, this forum is purported and represented as one designed to be a format of reasonable and productive exchange to help consumers and businesses come together in the interest of resolving their differences which may have not been resolved in the course of day-to-day business.  Conversely, this exchange has been a continual expression of vitriol with the seeming end objective not to resolve a difference but to defame and deride our business with misrepresentations of the facts or events being represented in a skewed manner.

they still owe me money and are making false claims, and incorrect dates of events. Multiple dates and claims made by the company are incorrect, these include:- Reserve deposits were made within 48 hours of the request being emailed to me- Reserve funds left my bank account 9/19, again the dates they claim is inaccurate - Reserve deposits were not refunded in full, they still owe me money - Communication dates for cancellation are inaccurate, the first communication email was sent Oct 3rd- A real loss of income resulted from month set back in management and a loss of rental income for a month- Manager claims they connected with a new management company. They told me on the phone they would, and they never did. The ignore the 2 voicemails and 2 emails sent to follow up on that conversation. - Only one property rents for under $750/mo, their statement of rent rate is not even accurate for this portfolioQuestion for them, if these properties are in areas they are unable or unwilling to manage why did they accept the contract? Why did the business developer ensure me on the phone they could manage these properties when he had every address, and knew the situation of each property?

I am offended that Columbus Real Estate Pros says they did an excellent job maintaining my account.  First of all the response rate of this company is below terrible.  It takes a average of 4-5 phone calls/emails and weeks to get a response.Contractual obligations states they will renew a lease 60 days prior to expiration.  This company took it upon themselves to have a lease signed 90 days ahead of time without contacting me (which in the past they always had) and without checking regarding rental increase.  They did, however, not have any problem immediately charging me $250 for that renewal.  It took over 6 weeks and 27 emails from me to get the $250 credited back to my account.  I certainly would not call this "an excellent job" as stated in their response.As far as their service, this company assured me they periodically checked on the property when they would go in for service.  They claim in their response my tenant was caring for the property.  Here is what I learned after I terminated services with Columbus Real Estate Pro:  1) My tenant smoked in my property - which is violation of the lease.  As a result, I have had to spend over $6,000 getting the smell and traces of smoke out of the condo. 2) My tenant's brother was living in the condo and was not listed on the lease.  Again, this company did not provide close to good service nor meet my needs at all!Regarding financial issues.  I have not seen the $100.  This entire issue could have been resolved months ago had they returned phone calls and emails.  How dare they say I was not timely - I sent 37 emails and numerous phone calls to get this issue resolved.  This is a bit ridiculous to put it mildly.  I have never dealt with a company so un-responsive.  This company should not be recommended for anyone!Thank you for your help in this matter.

We appreciate the concern(s) brought to light by our former client.  We have audited the account in detail, including reviewing:- The owner statement in full (attached)- The tenant ledger in full (attached)- The trust account detail (attached)- All move-in and accompanying financial...

activity This audit has concluded that the tenant who is now being managed by the owner did not actually pay a security deposit at or before the time of their move-in in October of 2013. We cannot produce monies we do not nor does it appear we ever had; however, assuming that the tenant is still living in the home, we would welcome our former client or the tenant to provide definitive and verifiable documentation which affirms that a deposit was paid.  Please note: The lease agreement does not constitute a financial record; any clerical error reflected on the lease agreement does not affirm or show the remittance of the monies in question.  If financial records i.e. cancelled check(s), bank statement(s), credit card statements, etc. can be produced which were to contradict our records, we would surely review our records again and make any corrections appropriate.We are also releasing the operating reserve ($250) which was not released at the time the client's account was closed and expect that to be received by 1/29/15 via electronic disbursement.

I received the message back from the business we had made a complaint about. If you even google this company you will see every complaint made gets pushed aside. They know for a fact what the issues have been and they have put "complete" on maintenance issues that NEVER have been taken care of. The owner of our home lives in this neighborhood and he is furious with his end of things with this company too. I believe he will also be making a complaint. This "business" should not be taking further clients. I feel for anyone who signs with them in the future. Thank you for your time but I see this is not going to be handled and we will need to just end our lease at the end of the contract. It's very unfortunate. [redacted]

It is our understanding that we have come to an agreement to mutually walk away from our relationship because of the costs of physically repairing your 4 properties.   A release was sent on 4/24/17.     Once that release is countersigned any available funds we hold in trust will...

be delivered to you after a final reconciliation of your accounts.Specifically an appointment had been made for working out the details in closing your account was made for tomorrow.  We wish you luck with the savings you may find with self management of your investment portfolio.

We appreciate the perspective of this customer (tenant/complainant).  Unfortunately, they are in err in a number of regards and have, in essence, created their own issues by failures to adhere to the lease agreement which is attached and was signed and initialed throughout by the complainants....

 The tenants have had water/sewer bills on their account since October of 2015 which have not been paid and repeatedly ignored.  Per the signed lease agreement, the tenants have also failed to put this utility into their name as contractually obligated to do.  The lease stipulates that monies will be applied toward the oldest charges first and that late fees will accrue on all balances until all balances are paid in full (until the Tenant is at a $0 balance).  The Tenants have been carrying a delinquent and accruing balance for utilities for months, again, utilities for which they are responsible and have been aware as the complainant has referenced them being on their ledger.  The lease, signed by the Tenants/complainants, states that payment is due "without demand" and goes on further to state when payment is due.  The online payment vehicle is not the only manner by which payment can be made and, respectfully, the Tenants have made no other attempt to pay their rent or other contractual obligations i.e. late fees as stipulated or utilities due the owner.Our business has simply enforced the terms of the lease agreement signed by the Tenants (complainants) and no credits can or will be issued as we are bound by our contract with the Homeowner/Landlord to enforce the lease and make all efforts to collect said monies due.  Additionally, the Tenant continues to be in violation of the terms of said contract.

They still owe me a refund on my deposits, and I did realize a true loss as the marketing for rent of these properties were delayed a month as a result of this debacle. You keep using the same excuse of safety, which is not an acceptable reason as you had every address and the full story on the situation from my very first contact with Brett. If you knew you were unable to manage in these areas an agreement should have never been executed by your firm. I am still requesting the funds you owe me from my deposits, and to be paid for damages incurred as a result of the lack of marketing for rent while under your management, and the inability for me to have worked with a manager during the month it has taken to get through this from the time we signed agreements and you took my money, to now.

I wanted to take a moment to thank the Revdex.com for their tremendous help and follow-up regarding my complaint.  They were extremely professional and provided a great deal of assistance in helping to resolve my concern in a fair and timely mannerI received the replacement security deposit reimbursement check from RealEstatePros on Friday, November 10th, and deposited via mobile banking.  The check cleared this morning and I now consider this matter resolved.I would also like to thank RealEstatePros for continuing to work on identifying why the initial payment wasn't received and then rectifying the initial error promptly.  Thank you.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

It seems you are very defensive because you know what this company is doing is wrong. I am not saying I'm not paying rent nor am I saying I'm disputing the water bill. The issue is the lying of refunding the fees that was said to be done. The issue is the scheming of blocking my account all of March and then unlocking it March 22 "with no problem" all the while my account is accruing fees. The issue is ignoring all of my calls, emails and visits to your office to rectify this situation. This company has no integrity. That's just plain to see.I am agreeing to pay March rent and the water/sewer bill.

I am rejecting this response because: As described in our complaint, all of the disputed items relate to interior issues and repairs and are the result of negligent management by Columbus Property Management Pros.  The fact that construction is taking place on a neighboring property is irrelevant.  Columbus Property Management Pros' claim to have contacted us to resolve these issues is false. We have filed this complaint with the Revdex.com precisely because we have not received a response to our communications and requests in over 45 days.
Regards,
[redacted]

We surely appreciate the input of this valued customer in the interest of resolving their issues.  Admittedly, we are not the homeowner but rather the third party management company for whom we need to seek approval.  We surely accept our share of the responsibility in this issue and are...

working hard, having obtained owner approval for the issue at hand (roof issue), to remedy this issue to the satisfaction of all parties, both the homeowner and the renter.  Regarding the garage door repair, we apologize for any misunderstanding as to the delivery of service and surely this situation is not indicative of our standard operating procedure.  In the interim of procuring the appropriate additional vendors to competitively price the job, the renter decided to remedy the issue without the assistance of our company.  We are eager for the resolution of the roof issue and would respectfully encourage this valued customer to contact us via phone or our web site with a specific reference to senior management for oversight if any further delays or interruptions in service are experienced.  Again, we appreciate the commentary of all customers and look forward to addressing this customer's concerns to the best of ability and are appreciative of the opportunity to do so.

the reason I'm rejecting is because when one of the representative came over my house to sign the contract,  he was very specific that the condo will be  rented within 30 day ( 4 weeks) and  was explained to me they only  will  only charge  the first month of rent and after that 75 dollars each month. The $250 dollars (funding) was requested after I signed the contract, the lady explained to me that this money will be use exclusively and only is case an emergency happens in the house ( broken pipe, for example) and to have a peace of mind. I feel  I've been mislead in order to have my business. Also I realize they use  very deceptive ways to get customers business> Also I think is very abusive that after three months that the property was not rented and me paying mortgage they asked me if I want to have the property manage by them. This does not make sense at all basically they wanted to cash the first month of  and charge the 75 dollars per months? after I did the job in finding the tenants!! after their lack of customer service.  It is very unfair from my point of view and other people I talked about this issue. They are taking advantage of me and my trust in people. They don't really care about customers. They never called back or show any interest in helping. She just denied in favor or their business and not in favor of the customers. Horrible and lack good faith company.

Thank you for the opportunity to respond in writing to this complaint in err.  Real Estate Pros personnel also called the complainant on the morning of December 26th to again try to personally discuss this in an amicable manner and revisit the explanation which was already given to the client,...

in writing, on November 29th.  See below the notes from the company management software documenting said communication: