Columbus Real Estate Pros

Attached are all accounting records for the 15 days we remained in contract prior to withdrawing representation as the contract clearly allowed.   Again the reason for recision was for the safty of staff.   You will see that the account was closed with just under a balance of $600 due.  Our offer is to write the balance off as bad debt and wish you luck in your investments.  We are confident you can admit that during this short due diligance period it really did not create any real loss for you.   Any rents due for occupied units would still have been due to you with no delay as cancellation was on the 1st business day of the cycle and on rehab units since no funding was ever submitted to start any kind of work, obviously it can't be said work was not done on time creating any loss.  Good Luck!

The issues requested to be resolved have still not been resolved.  We entered into an agreement with Real Estate Pros to rent an apartment.  Per their lease agreement Section Marked "Tenant" section H "Tenant agrees to accept home and will limit the report of issues to solely mechanical issues or issues critical to the operation and/or usage of the home. "   We have not asked them to repair anything that is a cosmetic item.  A floor that does not cut the feet of people walking on it is not a cosmetic item as it is causing physical harm to the people.  A ice maker, which was provided at move in and told that it was one of the features of the home, is not something that is cosmetic and to be looked at but to use.  Having a door bell, which was provided at move in, working while a convenience, is not a cosmetic item but a mechanical item.  Having a toilet that flushes and does not leak is again, a mechanical function and not cosmetic.  A screen door that moves and does not fall out of track is again a mechanical items not cosmetic.  I am not asking them to repair the chips, tears, scratches, or other misc. "Cosmetic" issues in the home.  I run 1100 apartment units in Ohio and I am very familiar with what is a cosmetic issue.  At the same point I also understand that some items take more of a priority over others.   However, given the fact that the state of Ohio deems that 30 days is considered an acceptable amount of time to resolve non-emergency items I would think that since we have reached 4 months I have a right to expect the items to be addressed or at a bare minimum a phone call from a manager letting me know what has been discussed with the owner.  The fact remains, I am still in a home with mechanical deficiencies and have still not received a single phone call from management to discuss what the plans are.  In addition, we have never refused entrance into the home for the maintenance technician to resolve a problem.  We have simply asked for a call letting us know when to expect someone so that we can ensure that the dogs are contained as to ensure they do not disturb the technician while working.  The fact is we have been told that maintenance will be out and have rearranged our schedule to ensure we are home to take care of the dogs and no one arrives or calls.   I would like a phone call from management in addition to a credit due to the amount of time I have had to take off of work attempting to get the issues resolved.

I have to disagree that this is subjective.  I have over 37 emails I sent to representatives of Columbus Real Estate Pro just to get a response – I don’t think that is subjective.  My Columbus Real Estate Pro representative informed me on many occasions that their company did periodic checks on my property.  This was not true.  Just because the tenant paid rent on time does not mean they are a good tenant.  It was their job and responsibility to rent to good clients that abided by the lease and to do what they promised in checking in on the tenant….which they did not do.  The service provided when service was needed these past few months was horrible to say the least.  This company has lied to me and promised money that was not delivered and then did no follow up to explain.  I have the emails from this company to prove what I have stated and stand behind the poor customer service that occurred.  It is a shame that it took a letter to the Revdex.com to finally spark some replies.The service from Columbus Real Estate Pros was as far from dutiful as you can get.  I have never been treated so poorly for services I have paid for – especially when I have been a client for so long.  This is a very sad way to treat good customers.

IN COLLECTIONSDo not contact or accept payments from these tenants. If a tenant contacts you about this debt, have them call the collections agency at (866) 494-9902. If you have questions, contact the collections agency...

using the agency support information below. Collections Agency Support InformationAgencyHunter [email protected](844) 440-2808Reference #7161411Submitted12/07/2017 As the account is in a legal proceeding please contact the attorney above to negotiate your settlement.  The Revdex.com is not the proper venue to resolve initiated legal issues or use as leverage to remove yourself from liability.   The Revdex.com should in fact delete your complaint as it falls outside their rules once a legal action has been initiated.   In addition you are confusing whos customer you are.   You were the customer of the owner not of our company therfore the Revdex.com should not be positing this complaint.   You are looking for funds to be donated to you that were never the funds of our company they are the funds of the owner.  The owner is our client and we owe a fiduciary responsibility to the owner only.  Please make contact today with the attorney posted above so that this debt does not interfear with your future ability to rent or buy property.

We are trying to amicably resolve the dispute with our client and his attorney.

Good afternoon, [redacted], Please be advised that this complaint has been resolved with Mr. [redacted] regarding the complaint number referenced in the subject line.has been resolved to the satisfaction of the complainant.  Please add our updated response to the complaint log to move it from being closed unresolved to responded.  Thank you. Our response is as follows: Regarding the issue concerning the accounting on this former client's account, we have honored all their request by: Electronically disbursing the additional $10 requested to the account provided by the complainant. Sending the owner a final statement showing their account balance as $0.  The continuation of owner statements and the inability to zero out the complainant's account was based on the inability to close their account prior to the agreement upon terms in principle in a related matter. Written agreement that there will be no further communication to the complainant outside providing them their 1099-MISC for the 2015 tax year. In light of providing the complainant all items requested and referenced, we will consider this matter closed unless advised otherwise.  We appreciate the opportunity to put this matter to rest and wish this former client the best with their property. [redacted], thank you for attending to this at the earliest; should you have any questions, please notify me.  Thank you.

I have hired a lawyer. In addition to being non-communictive, RealEstatePros now owes me numerous funds that include but are not limited to rent and utilities.  Here's a copy of an email that I sent on December 30th to which I got no response:Mr [redacted],I was unable to reach you by phone today so I’m writing to ask how your conversations went with my tenants and their agent, assuming that you spoke with them as you said you would? You were going to ask them how they were to “make me whole” given that I gave them a $1,600.00 discount on December rent because they were not to move in until January, but in fact they moved in in December. You said you’d get back to me before the holidays and since you haven’t I’ve been wondering how your conversations went? In addition I want to remind you that contractually the tenants are obligated to pay utilities beginning on December 2nd when they took possession. Since the gas and water were not transferred immediately they now owe me $91.55 of which $76.48 is for gas and $15.07 is for water. I have not paid the gas bill. My understanding is that a final electric meter reading was made on the 2nd therefore the tenants apparently owe me nothing for electricity. Please see that the tenants pay $91.55 asap. Thank you.Also, I received a $1,259.00 check from your company in the mail. That’s what remained after deductions from the $1,600.00 rent paid for December. I know that my electronic request for electronic deposit to my bank account has been filed with your company but apparently has not yet taken effect. When will electronic deposits begin?Happy New Year.[redacted] My attorney has summarized most of the issues as follows:Please be advised that I have been retained by [redacted] and [redacted] to represent them with regard to the above referenced property. This letter shall serve as notice that Mr. and Mrs. [redacted] are terminating your services immediately. Mr. [redacted] has expressed extremely low satisfaction with the services provided by Columbus Property Management Pros “CPMP.” It is clear that Mr. [redacted] was misled. CPMP was initially responsive and eager to provide service. However, this level of service did not extend beyond the sale phase. The level of service was quite disappointing. Numerous calls were placed to CPMP prior to Mr. [redacted] seeking counsel. CPMP asked Mr. [redacted] to lower the first month’s rent on the property because the tenants would not be living in the property until January1st and only needed to access to start moving their possessions. Neighbors informed Mr. [redacted] that this was not the case and the tenants were actually living full-time in the property prior to January 1st. CPMP assured Mr. [redacted] that it would find a remedy. Since then, CPMP has refused to answer or return phone calls from Mr. [redacted]. Due to your mismanagement of the property, Mr. [redacted] is revoking your appointment as agent in leasing [redacted] Road. The tenants will be informed of this revocation, therefore, do not expect a rental payment for February. By February 1st, I expect a remission of all fees and security deposit collected by CPMP on behalf of Mr. and Mrs. [redacted], which not have already been paid, to my office, along with an accounting of such fees and deposit. It appears that CPMP has at least $6,400 that belongs to Mr. [redacted], consisting of January’s rent, any excess payments received for December, and the security deposit.

Hello Mr. [redacted] You have been a good and valued client for years.   In Brett's transition to a new Position with our company we dropped the ball on setting your property up for closure.  Within the hour we will send you the form that allows us to transfer the renters deposit into...

your care and process your final proceeds right away.   We are sorry for any inconvenience and wish you the best.

I initially filed a complaint against Cleveland Real Estate Pros back in late March.  They have paid up on my tenant's last 2 months of rent but they are still holding back on paying additional funds in my account to close it out as I have terminated my contract with them after 5 years of terrible service.  Attached is my last statement in which $1664.58 is still outstanding and needs to be paid out. Thank you!Best regards,