Columbus Real Estate Pros

I initially filed a complaint against Cleveland Real Estate Pros back in late March They have paid up on my tenant's last months of rent but they are still holding back on paying additional funds in my account to close it out as I have terminated my contract with them after years of terrible service Attached is my last statement in which $is still outstanding and needs to be paid outThank you!Best regards,

My wife [redacted] and I have been sent to collections by ColumbusRealEstatePros for a matter that we do not understand and are trying to resolve The collections agency is [redacted] and we have provided all the documentation that we have (attached) Please note that we rented a property from ColumbusRealEstatePros from July 31st 2016, through October 31st We moved out of on 10/31/ Please see a copy of our rental agreement with ColumbusRealEstatePros Note that we paid all rent and fees and left with a clean account We were also provided a full return of our security deposit on November 21st, 2017, which is also evidenced in the attached documentation provided by [redacted] ColumbusRealEstatePros On or about March 3rd, we were noticed that a matter was being sent to collections with [redacted] , and there is no specific other than pay this amount There are two invoices and it would appear that we both are being charged $ I called and

Hello Mr [redacted] You have been a good and valued client for years In Brett's transition to a new Position with our company we dropped the ball on setting your property up for closure Within the hour we will send you the form that allows us to transfer the renters deposit into your care and process your final proceeds right away We are sorry for any inconvenience and wish you the best

The requested work was scheduled to be completed as indicated below on 9/to a contractor [redacted] We will inspect the property to see that the work that was paid for was completed to an acceptable standard.If desired we will inquired of the owner if they would consider carpet replacement and at what cost if any to their renter Ultimatly since the renter is the owners customer and we haver very limited authority the owners decisions are not always the decisions we would make.All of the leases that are filled out on the owners behalf do include (not fees) Renter Insurance and Furnace Filters to Be Provided to reduce the need for HVAC Breakdown or Replacement Both of these items would be of what any owner would expect from their renter Work Order #25182-SCHEDULEDACTIONS Edit Delete Print Email Owner approved: YESJob Description Assigned to [redacted] Please do deep clean against assigned checklist Clean all carpets using steam extraction and mechanical brush scrub.Vendor InstructionsLock box is either PLEASE DO ASAP

We appreciate the perspective of this valued client as it pertains to our services and are dedicated to providing the highest level of service in keeping with our business model, the signed management agreements which outline the nature of the services delivered, and industry standard(s) While we are regretful that our client is dissatisfied, we are, unfortunately, in disagreement with some of the unilateral assumptions or assessments made by our client which, in large part, would appear to be leading to their dissatisfaction:We do not promise any client that we will contact them for every piece of maintenance performed due to the logistical logjam that this would cause our organization and the operational and financial issues it would cause our business or any property management company to do as much This is why Section 3D of the attached agreement outlines how maintenance is delivered which gives us the latitude to deliver any/all service to maintain the property or for the betterment of the property as well as the obligation of the owner to compensate our company for said services Respectfully, this owner was not promised service outside our standard operating procedure and, while we are regretful for that misinterpretation or unilateral perception, it was not created, verbally or in writing, as a part of any exchange with our companyOutside of looking further into charges for additional information to augment the detailed description(s) provided on the owner statements, credits have not been promised for service delivered in keeping with our signed contract (reviewed and signed by the owner/client of their own volition) There is no discrepancy in charges for service provided but rather the perception of suchThere have been numerous conversations and exchanges with the Senior Market Manager regarding the account during which said management level professional has tried in a meaningful, respectful, and professional manner to address the concerns of this client Unfortunately, those conversations have routinely turned in a less than positive or acceptable direction with profanity on the part of the client unnecessarily accenting the conversation(s) or conversations being ended abruptly by the client by hanging up on the company's staff The assertion that there has been an absence of communication is, respectfully, not accurateThe owner has been paid in keeping with the terms outlined in Section 3H, "on or about the 25th of the month" The only interruption to the client's cash flow has been a result of the application of the termination fee outlined in Section of the management agreement signed by the client which outlines the application of a termination fee for breach or early termination of the agreement.In total, while we can appreciate the frustrations of this client, we are at an impasse as it would apply to agreeing with the merits of their complaints or their expressed remedy We cannot help but feel that a very large part of the frustration of the client is a result of a rehab/renovation job contracted by the owner with a company of no affiliation with our company before the relationship with our company ever began This job ran into several delays and cost overages which are not of any doing or fault of our company in any way which materially impacted the owner from important perspectives:Direct costs for the work done in the course of incorporating upgrades not mandated or requisite for this particular market and which are unlikely to produce a dollar-for-dollar return Impacting the owner from a cash flow perspective in that this remodeling job (again not performed by our company or any company of any affiliation with our business and selected by the owner prior to our relationship) ran substantially over schedule which directly impacted the client's cash flow as it relates to unrecoverable losses to vacancy by no fault of our company.We will do our best to oversee the smoothest transition from our management company to the owner or the representative of their choice in the context of concluding our relationship within the framework of our signed management agreement and with minimal friction to allow all parties an opportunity to move forward in a more positive direction

Good Morning Mr [redacted] ,Attached is your accounting record What you have been told is true.Your deposit was mailed as you can see on 10/to the address: [redacted] *** Can you please confirm that this is the correct mailing address directly to youroffice and unless it is confirmed that the payment mailed has been cleared wewill put a stop payment on the original check and mail out a replacement checkpromptly

We appreciate the perspective of this former customer and are doing our best to accommodate them with respect to the signed, binding lease agreement as well as our fiduciary obligations to protect and promote the best interests of our client, the homeowner We respectfully would submit that we're under no obligation to provide lease buy-outs or otherwise per the terms of the lease and do so at the discretion of management and as a customer service implement in the interest of easing the financial burden to renters who have to break their leases In this instance, the new renter only recently took possession and, as we are processing the final charges to the departed renters account to provide a final account statement Surely we have every desire to treat them fairly and in keeping with their contractual obligations outlined in their signed, binding lease agreement which is attached here This is being treated as a priority and expect this to be fully handled and concluded within the context of our accounting month end Thank you

We appreciate the opportunity to address this former client's concerns and assure all parties that any delay in the transmission of requested funds was unintentional As a business, we have encountered numerous occasions of parties truly believing they have not received funds only to find that they actually have, that they may have provided us a different account that they recall, or the transfer is en route For this reason, we needed to audit our records with the assistance of our banking partner as well as review the documentation submitted by the former client We appreciate their patience and providing documentation to affirm their request and the issue with the transfer of funds.At this time, please see the attached documentation as record of the transfer to the client being completed after research and reinitiating said transfer At this time, all records indicate that said monies have been received and this matter is resolved We appreciate the opportunity to be of assistance and remedy this matter; thank you

we have been a long term renter we have been seeking repairs for some MAJOR problems I have called and left over messages with NO return call I have sent emails with no response I put our rent in escrow and weeks after I did this they decided to evict us for non payment......maybe they should of listened to the numerous voice mails or read an email which informed them that it was in escrow Everything you are reading from other people is really how this company operates.....I have also stopped by office times and no one is ever in the office Find another company because this one will cause you needless issues and never step up and do anything Read the lawsuit [redacted] it covers everything that we are all saying

I am rejecting this response until I receive confirmation that my check has been mailed to the address I gave them on 8/Another email was sent today 12/reminding them of the forwarding address just for confirmation

We appreciate this valued client bringing their concerns to our attention in the interest of assisting them Regarding their concerns:- As a matter of routine practice as well as in keeping with industry standard, occasionally, a current client is paired with a prospective client in the interest of providing their perspective on doing business with our company At the time this information was shared, again solely as a client reference, we were unaware that the individual was an investor looking for properties to potentially purchase themselves or within their network of investors As the respondent to the complaint, I would state that this is the first occasion upon which something of this nature has occurred Upon learning of the issue, we notified this individual that the contact was improper and outside the framework for which the introduction was made and to cease contact We surely apologize for any inconvenience to our client.- All parties, including those not involved in day-to-day operations, are currently reviewing this client's account to resolve any matters in need of address As referenced in the complaint, the matter has moved past the onsite level to the senior level; however, to resolve issues with the account, service and management personnel who handle the minutiae of day-to-day operations must be involved as senior management is not involved i.ethe creation or dissemination of work orders, billing, handling answering questions for individual owners for individual properties as it relates to individual work orders Those tasks are typically handled by day-to-day operations staff and we surely apologize for any perception of a lack of willingness to communicate or the speed by which communications have been shared Our goal is the same as that of the client which is reliable service for their asset as well as them and their tenants.- As a general rule, maintenance is not billed at the exact time of the delivery of service as with businesses that are point of sale i.eretail Service personnel have to submit completed work orders which are then billed to an owner account and, in addition, statements for material suppliers have to be reviewed to assign material costs to the appropriate owner account This reality, unfortunately, can skew the perception of a valued client into thinking that service was not delivered, not delivered on the date specified, or an error in billing occurred when, in reality, we are simply billing for service performed at the earliest opportunity.- The first item for which our client is requesting a credit is not for addressing a threshold issue in entirety; a substantial part of this work order, as stated on the owner's statement, is for rehanging doors in the home at the request of the tenants Hence, issuing a $credit for service performed in the context of our management agreement as well as service not covered within the home warranty referenced by the client in their complaint does not seem to be an equitable solution.- The second item for which our client is requesting a credit is also not for addressing a threshold issue in entirety; a very substantial part of this work order, as stated on the owner's statement, is for changing locks on both the front and back doors as the backdoor lock was not functioning properly Keyed both with same key for tenants Repaired screen door closer and chain, repaired bedroom closet door, repaired bedroom entry door, patched hole, and repaired threshold plate for bedroom It is important to note that for all service calls, there is a $trip charge; a trip charge for service is both an industry standard and typical for maintenance service In addition, our labor rates have been shared, in writing, on the owner orientation package received and both signed and initialed by the client; this specific information is found on page (please see attached) Hence, issuing a $credit for service performed in the context of our management agreement as well as service not covered within the home warranty referenced by the client in their complaint does not seem to be an equitable solution.- Regarding contacting family members or otherwise contacting the client for every piece of maintenance delivered, respectfully, is outside anything that was ever promised verbally or in writing and is not implied or promised within the signed management agreement (please see attached) Section 3D of the agreement signed, and hence agreed to by the client, calls for "The Agent shall contract for or undertake the making of all necessary repairs and the performance of all other necessary tasks for the benefit of the property including all required alterations to properly carry out this contract Agent shall make diligent effort to notify owner of any estimated expenses or repairs that may exceed $excluding emergencies Owner acknowledges that Agent may receive compensation for services" This is the entirety of the language and there is nothing specified implicitly or explicitly about the necessity for getting permission from the client for all service delivered, the owner designating parties outside our organization for service, or any vehicle for the delivery of service outside those things covered within a home warranty We are happy to do our best to accommodate our clients but the items requested by the client, in this instance, are of such a logistical and operational encumbrance that our management agreement is specifically written in such a manner so as to avoid the substantial increase in workload and increased opportunity for errors without any operational consistency which is created by a system which allows every individual owner in a portfolio of clients to determine, with no application of ubiquitous standards, the manner by which or dollar amount of service provided In short, this is the scenario we are trying to avoid by having all clients sign the same management agreement and, in large part, it is intended to allow us some operational efficiency meant to allow for a consistent level of service for all clients.- Regarding a the use of a fairly inexpensive part or a repair and what would seem the expectation that the part would be the only charge, this is, very respectfully, an erroneous methodology of evaluation Even in stipulating solely for the purposes of demonstration, a $part would also necessitate a $trip charge to make the repair plus the billable labor including time in transit At $58/hour for standard (not licensed/skilled labor) + $trip charge + $part, this brings us to $+ applicable sales tax We would again state that the request of a credit for services performed at the request of a qualified renter paying appropriate market rent for the home of this valued client in keeping with our management agreement, signed and initialed by the client is not an equitable solution.- In reference to the expectation of a quote for all work performed in advance of the service performed, this would defeat the purpose of having a service team in place The goal of this service team is to provide more prompt, efficient, consistent service by personnel who follow consistent processes, use company equipment, and we are certain have had full background screenings In total, these individuals under the company flag are paid to provide maintenance care for our properties under management We cannot, nor could any company, afford to pay service personnel to work and have those same personnel not work to offset what they are paid because we are, in essence, gathering bids to compete against ourselves Additionally, it would not seem to be economical for a client to pay us at least an additional $simply to travel to a property but then not perform any work but, rather, would be better served to simply have us deliver service at the time of visiting the property based on the tenant's service request Finally, the problem with asking for bids in volume from vendors and then not consistently awarding them the work is that, in times when those vendors are needed, they will either be slow to respond or completely unresponsive and taking the time of a party who is only paid when they work and then not providing that work will only serve to sully relationships We try to reserve bidding jobs outside our company umbrella for those matters which are of very high likelihood to be awarded to a contractor for specifically this reason: To maintain our valued contractor and vendor relationships as a business.- Regarding the communication piece, we are regretful for any breakdown in communication and are taking steps to improve the quality of communication with our clients including: Improvement to our phone system, increasing the conduits available to answer phones including two (2) outsourced answering services to direct calls, additional staff to provide for more personalized service, value added service programs to enhance client service, and increased training.As a whole, we value this client and all our clients and are in the process of reviewing their account regarding any credits they have requested While we may not agree, we do value their perspective(s) and business and will do our best to extend the proverbial olive branch and restore both their confidence and peace of mind

I have hired a lawyerIn addition to being non-communictive, RealEstatePros now owes me numerous funds that include but are not limited to rent and utilities Here's a copy of an email that I sent on December 30th to which I got no response:Mr ***,I was unable to reach you by phone today so I’m writing to ask how your conversations went with my tenants and their agent, assuming that you spoke with them as you said you would? You were going to ask them how they were to “make me whole” given that I gave them a $1,discount on December rent because they were not to move in until January, but in fact they moved in in DecemberYou said you’d get back to me before the holidays and since you haven’t I’ve been wondering how your conversations went? In addition I want to remind you that contractually the tenants are obligated to pay utilities beginning on December 2nd when they took possessionSince the gas and water were not transferred immediately they now owe me $of which $is for gas and $is for waterI have not paid the gas billMy understanding is that a final electric meter reading was made on the 2nd therefore the tenants apparently owe me nothing for electricityPlease see that the tenants pay $asapThank you.Also, I received a $1,check from your company in the mailThat’s what remained after deductions from the $1,rent paid for DecemberI know that my electronic request for electronic deposit to my bank account has been filed with your company but apparently has not yet taken effectWhen will electronic deposits begin?Happy New Year[redacted] My attorney has summarized most of the issues as follows:Please be advised that I have been retained by [redacted] and [redacted] to represent them with regard to the above referenced propertyThis letter shall serve as notice that Mrand Mrs [redacted] are terminating your services immediatelyMr [redacted] has expressed extremely low satisfaction with the services provided by Columbus Property Management Pros “CPMP.” It is clear that Mr [redacted] was misledCPMP was initially responsive and eager to provide serviceHowever, this level of service did not extend beyond the sale phaseThe level of service was quite disappointingNumerous calls were placed to CPMP prior to Mr [redacted] seeking counselCPMP asked Mr [redacted] to lower the first month’s rent on the property because the tenants would not be living in the property until January1st and only needed to access to start moving their possessionsNeighbors informed Mr [redacted] that this was not the case and the tenants were actually living full-time in the property prior to January 1stCPMP assured Mr [redacted] that it would find a remedySince then, CPMP has refused to answer or return phone calls from Mr [redacted] Due to your mismanagement of the property, Mr [redacted] is revoking your appointment as agent in leasing [redacted] RoadThe tenants will be informed of this revocation, therefore, do not expect a rental payment for FebruaryBy February 1st, I expect a remission of all fees and security deposit collected by CPMP on behalf of Mrand Mrs [redacted] , which not have already been paid, to my office, along with an accounting of such fees and depositIt appears that CPMP has at least $6,that belongs to Mr [redacted] , consisting of January’s rent, any excess payments received for December, and the security deposit

At the time my contract was being prepared, I had advised this company that my renter was to pay all utilities, including water and sewer once my home in Brook Park was rentedI was advised that this would be added to my future tenant's contract and lease agreement before a tenant would be allowed to rent my propertyA tenant moved in my property on October, In November, 2016, (after my tenant moved in), I received my first water and sewer bill that included weeks of billing that was the responsibility of my tenant At that time, I contacted the person who was in charge of my home (Danielle W***) to either: AHave my renter change the billing into her name or BKeep the billing in my name and I would send the bills in when they were received at which point the tenant would make paymentDanielle advised this would be taken care of, but never followed throughThrough an email, Brett S [redacted] stated he was aware of the utility concerns and would get the matter resolved (Novemb

I contracted Columbus Real Estate Pros to rent my home in Ohio as I had to leave the state due to being transferred by my employer From the get go they said they pride themselves on customer service I simply asked that in addition to their monthly report they send me that they follow up with a phone call I never received a phone call and I emailed countless times and tried to call them My contract was supposed to end in July of I reached out and asked what the status was and if the tenant was renewing for another year (because I had heard nothing) Columbus Real Estate Pros then informed me that they already contracted him into a month to month lease without ever notifying me or asking me Now its October, and again, throughout this whole time I have asked Columbus Real Estate Pros countless times to call so that we can discuss what the strategy is (since they put me in a horrible position of a winter move out) and I literally never received anything When my ren

Respectfully, Real Estate Pros will not be admitting to or apologizing for an accounting error which did not occur Charging tenants late fees for paying late and/or carrying balances past the expiration of the grace period is not an accounting error; it is enforcement of the lease agreement and within keeping of industry standard

Dear ***,The accounting records show that a check in the amount of $to you.While we research to see if the payment has cleared can you send us an e-mail outside of the Revdex.com confirming your propercurrent mailing address For a faster payment replacement we could also ACH to funds into your account if you want Just supply us with your bankinginformation directly (don't post that on the Revdex.com site) accont and routing number.The USPS is just not what it used to be If you follow up Monday we will give re processing the payment immediate attentionGreg B [redacted]

I am offended that Columbus Real Estate Pros says they did an excellent job maintaining my account First of all the response rate of this company is below terrible It takes a average of 4-phone calls/emails and weeks to get a response.Contractual obligations states they will renew a lease days prior to expiration This company took it upon themselves to have a lease signed days ahead of time without contacting me (which in the past they always had) and without checking regarding rental increase They did, however, not have any problem immediately charging me $for that renewal It took over weeks and emails from me to get the $credited back to my account I certainly would not call this "an excellent job" as stated in their response.As far as their service, this company assured me they periodically checked on the property when they would go in for service They claim in their response my tenant was caring for the property Here is what I learned after I terminated services with Columbus Real Estate Pro: 1) My tenant smoked in my property - which is violation of the lease As a result, I have had to spend over $6,getting the smell and traces of smoke out of the condo2) My tenant's brother was living in the condo and was not listed on the lease Again, this company did not provide close to good service nor meet my needs at all!Regarding financial issues I have not seen the $ This entire issue could have been resolved months ago had they returned phone calls and emails How dare they say I was not timely - I sent emails and numerous phone calls to get this issue resolved This is a bit ridiculous to put it mildly I have never dealt with a company so un-responsive This company should not be recommended for anyone!Thank you for your help in this matter

I have a signed contract from March of the states inspections, including pictures will be taken of the property they are managing for meOnce these inspections were not done I notified the companyThey acknowledged they did not fulfill the contract, but refuse to discuss it any furtherI have tried several times over the last month and inquiries have been ignored In conjunction with the above contract, another was signed allowing the company to manage the propertyThere is a notice in this contract that states: "NOTICE: DO NOT Turn ANY utilities off! This may cause major delays & future billing issuesTenants will be required to transfer all utilities into their names prior to moving inTo ensure a smooth transition owners should schedule final readings on all utilities prior to Tenant move ins." This was not done, as I received a delinquency notice from the City of Columbus, stating the water/sewage was still in my name and I was responsib

We surely appreciate the input of this valued customer in the interest of resolving their issues Admittedly, we are not the homeowner but rather the third party management company for whom we need to seek approval We surely accept our share of the responsibility in this issue and are working hard, having obtained owner approval for the issue at hand (roof issue), to remedy this issue to the satisfaction of all parties, both the homeowner and the renter Regarding the garage door repair, we apologize for any misunderstanding as to the delivery of service and surely this situation is not indicative of our standard operating procedure In the interim of procuring the appropriate additional vendors to competitively price the job, the renter decided to remedy the issue without the assistance of our company We are eager for the resolution of the roof issue and would respectfully encourage this valued customer to contact us via phone or our web site with a specific reference to senior management for oversight if any further delays or interruptions in service are experienced Again, we appreciate the commentary of all customers and look forward to addressing this customer's concerns to the best of ability and are appreciative of the opportunity to do so

There has been an offer of refunding you $for a $repair in January where your renter needed a rear slider to be repaird Please advise us here our outside of the Revdex.com is that credit is acceptable to you!