Comcast Corporation

They lie to your face and steal your money. No one has the correct information and the one that pays for all of their mistakes is the customer. Customer service calls are out sourced to the Phillipines and they know even less then the American representatives. It is the worst experience any consumer can experience.

Xfinity Comcast with so-called improved internet connection forces advertisements onto the customer despite a so-called "Opt Out" option. It seems that when this option is used the very advertisement you are opting out of appears on your home page and gaming site with greater frequency. These advertisements cause your computer to slow down dramatically and often freeze where the only remedy, out side waiting several minutes for the screen to unfreeze and continue to work slow with more intermittent freezing, is to shut your computer down and restart. What used to be an enjoyable experience is now a great frustration whereby additionally there is no technical support on behalf of Comcast Technical Support representatives; and they will, and do, often blow you off if they do not have a remedy. This is what I experienced with Xfinity Comcast; they appear to be more interested in contracting advertisements that corrupt you home computer then be concerned with customer satisfaction, despite the customers paying of a recurring monthly bill.

Review: I used Comcast for internet services while living in [redacted]. When I moved from [redacted] in March, I called customer service, and asked to get my account cancelled. I mailed in the modem as they requested, to the address they requested, and gave them the date of my move (March 14th) as the date to cancel. I have UPS confirmation that the modem was delivered to the address Comcast had requested, and it was received on Monday, March 17th.

In April, I was still being billed by Comcast. I called again, and found that the account had not yet been cancelled, and they had no record of the previous conversation. They agreed to cancel the account, and I paid, believing it to be the final bill.

Again, in May, I was being billed. I called again. Again, they had failed to complete the cancellation of the account, but this time, they promised they were doing so, and that I would receive confirmation by email in a couple of days. I did not receive any email. I called again, to ask. This time, they said the account had been cancelled (But still I have not received an email).

Now, I have been billed again in June. The customer service person tells me (on 6/8/2014), that although she has recorded that I have been calling to cancel since April, Comcast still shows the service has not been disconnected, so I am being billed. She confirmed that she was disconnecting the service and that I would receive email confirmation, and the charges would be removed from my account. However, a week from then, the charges are still there, and I have still not received email confirmation of the cancellation.

I have called and spoken to Comcast customer service 8-10 times over the last three months, and the issue remains unresolved. Please have Comcast cancel this account and send me email or written confirmation and remove the charges from my account. Also, they should refund me the amount in April ($74.44).

Thank you.Desired Settlement: Cancellation of account

Cancellation of charges for May and June

Refund for April ($74.44)

Business

Response:

July 3, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office on June 16, 2014 referencing billing dispute. I attempted to contact **. [redacted] several times to discuss his concerns. Unfortunately, my attempts were unsuccessful. However, our record indicates as of July 3, 2014 the account reflects a one-time adjustment covering the over charges and the late fee billed to the account in error. The modem equipment was removed effective July 3, 20143. I apologized for the multiple attempts in getting this matter resolved. The account is closed with a zero balance effective July 3, 2014 In order to address any additional concerns, I will need to speak with **. [redacted] directly. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Comcast has no respect or appreciation for their customersThey made a mistake with my account, not transferring all my information (email accounts) to my new address when I moved, even though I called them and took all proper steps to ensure my account was transferred when I movedI moved over a year ago and the issue comes up now by them locking/blocking a couple of my email addresses, with no warning or cause, identifying it as a security issue to me online, even though after calling 1-800-XFINITY I was not told it was a security issue rather it was because not all my accounts were transferred to my new addressWhich this was their mistake not mine and now I'm told I have to wait 48-hours for them to look into it, which means I am unable to use or access these email accounts until thenSo much for those important, time sensitive emails I have coming in! Not to mention the fact that if I try to create a new email account their company won't let me, with varying explanations and their representative never even addressed that concernAnother complaint is their 'customer service' representativesWhen I called 1-800-XFINITY I received an employee whom I could not understand well, sometimes not at all, I requested (over times) for him to connect me with someone else because I couldn't understand him and he refused! So after dealing with extreme frustration, a ridiculous time frame and not having anything done other than a "ticket" being made for my account, I asked to speak with a supervisor or someone I could make a complaint toAfter being on hold for over minutes waiting for a "supervisor to be available" I just agreed for one to call me, at their convenience, because apparently customer convenience is not a priority to themBasically I was made to feel that my complaint and problems weren't important enough to be dealt with in a timely matter!
Now, my husband is going to try and resolve the issue before 48-hours because that is a ridiculous amount of time for a company to take to fix their own mistakeHe will be calling them againI felt as though I was just another paying account, there was no care, concern or commitment to address my concerns or help with my account, I wasn't made to feel like a loyal customer or even a person, I was made to feel like a number with someone reading script to me!

I have never seen a company as awful as this one. First off I called this company to set up cable, without my knowing they cancelled the appointment with out giving us a simple notice. I called back and sat on the phone for 2 hours going back and forth trying to get them out here once again. They gave out empty promises and basically just wasted my time. When the guy finally came out he said he was unable to do anything without a letter from my apartments stating he can drill holes in the rooms, no one shared that information with us over the phone. Than the guy here said the work order was wrong and we didn't have a cable box set for our daughters room which was a lie, I spoke with them for two hours telling them our issue and what needed to be done. I have never seen a company with such disrespect as this. They wasted two days of my time and now have to come back for a third time which who knows how long that'll take. This company is c[redacted] and I hope all of you listen when I say, CHOOSE SATELLITE! They have messed up everything and wasted so much of our time. I'm surprised they are still in business.

I called in to speak with a rep about the Online Payment page on the site. As far as I can tell, the page has been down for over a month. The rep who asnwered, Corita, was very polite. I asked to speak with a supervisor regarding the webpage, and she transferred me to her supervisor, "Marsha" who, I was told later was at a "third party customer service center" representative. "Marsha" was immediately agitated ,nit-picked my complaint, raised her voice to yell over me, at which point I told her that if she continued t ospeak in that tone that I would file a complaint mentioning her by name, at which point she hung up.
When I called back, I spoke with Althea and her supervisor Daniel, who were both very polite and accomodating, although Daniel was unable to find anyone there named "Marsha." He did apologize that he hadn't been able to locate her, and I thanks him and told him that I still planned on filing a complaint.
This "third party customer service center" method is incredibly sub-par for such a large company. Shame on Comcast for doing this.

Comcast/Xfinity is a complete and utter disaster, don't waste your time and money, there is no use or effort in even trying to locate a supervisor or manager that is willing to help. All service calls for customers are taken over seas with no resolution at all. They will quote you at one price and bill you at a complete other price. When I called for an explanation for an entire different bill the past 2 months the excuse I was given was that the prices went up at their very own will. Go with ATT Uverse or Direct TV or any other provider you will regret it, plus they want to charge me a cancellation fee of 220.00.

Horrible Company!! I went to the store to see if there was anyway to save on my current bill. I was told that by changing from the Double Play package to a Triple Play I would actually save $15. When your bills is almost $200 even $15 is a lot. So I had them sign me up. I received an email this morning that my bill was actually going to be $12 MORE than I already pay!!! Fast forward 2 days, 3 calls, 2 incompetent sale reps (neither of whom could understand that "L-A-U-R-E-N" on my bill was not said "Laurel" or "Laurie" or my personal favorite "Leslie") and I get another email that now my bill is $350.
Incompetent One told me that there was nothing she could do, so I requested her manager. Incompetent Two told me that she took the router charge off, and I would be paying even less than what the sales guy told me. How I got a bill of $350 I have no idea. The only new charge is for a router rental even though I own my own. This has been noted on my account for the last 2 years, so its not like this is a new thing they "forgot" to discount me for. How are they going to charge me for something I don't even have????
This company is horrible. Customer service is even worse. SOMETHING NEEDS TO BE DONE!!!!!!!!!!!!!!

This company is a bunch of thieves. I was being charged for a year for two cable boxes that I never had. I was charged around $400. I found this out when I went to return two of the three cable boxes in my home. At that time I was then told I had been paying for five cable boxes! When I tried to get MY money back, I was told that they were unable to give me a refund for more than the past two months, that was it, can't help you! I was told I should have checked my charges on my bill. The bill was unclear, and I think that is their goal, to confuse the customer and rip them off. So many people are switching to Xfinity, I am next. If I owed them around $400, do you think I could us their excuse? I think not. Beware Comcast! They are thieves!!!

Comcast increases their monthly charges, even when you are "locked" into a fixed 2 year agreement. Essentially the process is to offer a two year "fixed" price. Comcast would offer some additional channels, at "no charge" as a sweetener of the deal; or so it would seam initially. If you assumed that those channels are optional and not part of the "package" that you are signed in, you would be wrong. The catch is that those additional channels are really part of the package, and once the discount expires, you would be stuck with those channels and services charges, without the benefit of the discount. DO NOT TRUST THEM! They are not reliable and their customer service personnel are just drones following a very tightly written script with very limited powers. Kudos to their marketing team for running such a tight ship and ripping customers off. And kudos to their corporate officers for financing the politicians that are supposed to regulate these monopolistic providers, of what is now become a basic need (internet).

I contacted Comcast / Xfinity for service. I was told it is not available for my address. After two more calls in the same week, I was told I could get service. This was mid June 2015. They sent someone out for an install July 3rd. At that time they said we didn't have lines on our side of the street and the technician could not install. They had known this previously because they had to ask for "special permission" because our house had never had service before! Before the tech came out, they sent an email confirmation including pricing. Finally on 8/5 they called saying that permits were received and the road boar could be done. Comcast / Xfinity sent another email that same day with new pricing. This time it was $15 more per month because "the first promotional offer was no longer valid" because it had been so long. It had been so long because they made the mistake of sending someone out without the road boar having been done! I have wasted approximately 5 plus hours on the phone with these people from my original call until now. Today someone came to put the line in and I called Comcast while they were here to let them know that I would not be getting the service if they could not honor their original offer (that I have email proof of, directly from them). I did not want them wasting their time and money. I told my story and they sent me to the retention department where I was told again that the offer is no longer available. When I told her to forget it she told me to hold for a manager. At first I said no, but then told them the next person that came on the line would be the last one I spoke to. The next person to come on the line told me that she would get her supervisor after I told her the story again. I told her that was it and I was cancelling. She said I had to speak to another person to do that. When they come out to install, they are going to be wasting their time and money yet again because I already notified them via that phone call that I would not be accepting their service. By the way, this was all with no contract. Thank goodness. I will NEVER get service from this company or give them a good recommendation. Way to make a good first impression!

Review: On October 30th, 2013 I contracted with Comcast for bundled service (Voice, Internet, and Premium Cable) based on an incentive of receiving a $250 [redacted] card rebate. After two billing cycles I inquired through their online system and was unable to get a response. After the next billing cycle I called Comcast Sales, re-directed to Customer Service and told rebates can take up to 90 days to process (90 days had just lapsed). Now, 5 months later, I called again to inquire about the rebate status and was told they have 24 weeks to process the rebate: 6 more weeks! Comcast's advertising and sales tactics are misleading and deceitful.Desired Settlement: I have spent over three hours on-line and on the phone with Comcast over this stupid issue. My time is worth much more than $250/hour. I expect expect the advertised incentive and an explanation in the next 30 days.

Business

Response:

May 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 7, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office April 8, 2014 regarding a rebate offer. I contacted **. [redacted] on April 11, 2014 and reviewed his concerns in regard to not receiving his prepaid [redacted] gift card. I explained to **. [redacted] that the rebate codes were inadvertently not added to his account to process the rebate. The codes have been added March 19, 2014 and he should allow 7-14 business days to receive his gift card. On April 11, 2014, I spoke to **. [redacted] and he confirmed receipt of the prepaid [redacted] gift card on April 6, 2014. I apologized for the inconvenience and frustration experienced in attempting to have this matter resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Comcast/Xfinity has the absolute worst customer service I have had to endure. I tried to contact them regarding a 53% increase in my bill. I knew my promotional rate had ended but the amount of increase was exorbitant. All I wanted was information on local pricing specials for my area so I could find a new service plan that fit my family's needs. I had to get through the automated system first and that took several minutes. Then, I reached someone who barely spoke English who finally told me he could not make any changes to my account but he would transfer me. The next person kept trying to upgrade my service package and would not listen to what I was saying. He finally gave me national pricing but was unable to give me any local specials. Next, I tried to look up a local customer service center. I found one and tried to call them. I was sent to the national call center again & the person I spoke with could not or would not give me the local contact number for the service center. I also tried to do online chat with a Comcast representative. After 50 minutes of waiting I gave up on that too. I have been totally unable to get information I need from them. My next step is to go to a service center and wait in line, which I should have been able to avoid.

I have been a customer with Comcast for the past several years now; but I just recently relocated to Jacksonville, FL. about one year ago and their business practice in Jacksonville is atrocious. I have never experienced such poor customer service in my life. First, the connectivity issues are a constant problem. For the past year, I have encountered limited to no Internet access on many occasions; as well as the TV has been an issue with no reception on local and/or common TV channels. Second, ComCast and its management do not care about their customers. I scheduled an appointment with ComCast on January 9, 2016 between a window time-frame of 10:00 am to 12pm (Noon) EST in order to get this situation hopefully resolved once and for all. Through ComCast's automated machine, I confirmed the appointment on the phone at least a 1/2 hour before the appointment time. At 10:06 am EST, a representative from the Dispatch office left me a voice mail message indicating that the appointment will be cancelled and to call back to reschedule another appointment. There was no reason left on my voicemail as to why the appointment was cancelled. Frankly, ComCast has little to no regard for my schedule. After waiting for one hour and 1/2 to speak with a Manager, I got a hold of Marvin (ID #1209393) who referred to himself as the Supervisor of the Appointment Management Department. Marvin informed me that the appointment now has an end range time of 1:00 pm EST which means that the Dispatcher lied to me when I spoke with her initially on the phone verifying that the technician should be at my house from 11:30 am to 12 pm EST. When I requested for credit on my account due to the inconvenience and poor customer service, Marvin showed no empathy regarding my frustration. He was very cold and callous; and stated that he will not issue any credit in this case. I am very upset about this situation. I will definitely NOT recommend anyone to enlist service with ComCast especially in Jacksonville. Unfortunately, there is a monopoly in this particular area where I reside; and AT&T service is not available which means that ComCast can get away with treating customers in whatever manner they deem appropriate without any checks and balance.

Poor customer service- I have YET to speak to a person that speaks clear ENGLISH. I never know what country I am connected to! They have just as much trouble understanding ME as I have understanding THEM. I got charged for a service call that I was told I would not have to pay for since it involved THEIR faulty equipment , And then I was contacted and told my modem needed to be updated since it was an older model, Picked it up at the nearest comcast center and was subsequently charged a $10 fee that was the amount for mailing it to me!!Always a hassle when contacting them and am seriously considering getting RID OF COMCAST once and for all!

By far the worst customer service experience I have ever had.
I moved my internet service 5 minutes down the road as I have moved. Comcast wanted to charge me $60 for that.
Almost here it is a month later and my Internet still isn't working.
Every single week I have called Comcast at least once and spent at least 30 minutes on the phone speaking to snotty/bored representatives and supervisors.
After the 4th technician visit they found that the wiring in my apartment needs replaced. Even though I'm renting Comcast refuses to replace the wiring since it's not an building wide issue. Either I have to pay for new wiring or get my leasing office to pay for it.
Not even a blink or hesitation from the representative when she said even though I've had to do my follow up for a month now and even though I don't own the building I'm still responsible for paying to have the wires replaced.
In my area I have two options for cable/Internet providers. Because of this I know they know I'm stuck with them.
Do yourself a favor if you can avoid doing "business" with this company do so. All they care about is lining their pockets with your cash regardless if their service functions or not.

Review: I have had cable internet and television service with Comcast for the past ten years, and I recently moved out of the state. I arranged to cancel my services one month prior to moving: I called Comcast's customer service number and spoke to a representative who claimed to have set up a cancellation date of August 22, 2014, for me. One week before August 22, I returned my Comcast equipment to a retail center, even though I still required internet service for another week. I have my own modem now, so I did not require any Comcast equipment for that week. I told the retail center person that I would still need internet service for another week, and she claimed to understand and confirmed for me that my internet would be running until August 22. When I got home, there was no more internet service. I called Comcast's customer service, and the agent explained that the retail center person completely cancelled my account. Restoring my internet service required more than 8 CALLS TO COMCAST'S CUSTOMER SERVICE!! On four of those occasions, the agent assured me that everything had been fixed, but it had not. The 8th customer service agent, on my 8th call, was finally able to restore my service until August 22.

On August 22, I moved, expecting my Comcast services to end (after requesting this MULTIPLE times to MULTIPLE CUSTOMER SERVICE AGENTS). Today, September 3, I checked my credit card account, and I had been charged over 102 dollars from Comcast, and when I looked at my account on the Comcast website, I found that my account has been active this whole time. The telephone customer service agent is refusing to refund me my money.Desired Settlement: I would like Comcast to do their legal job in ending a customer's service when that customer formally requests that. It should not have to take a customer more than 8 attempts to end a service contract. Furthermore, Comcast needs to improve their customer service; the agents need to know how to do their job. I'm assuming that none of the 8 customer service agents I spoke to had a malicious intent to cheat me of my money, but this pattern and culture of incompetence is something Comcast needs to take responsibility for. There needs to be some kind of oversight of Comcast's business practices. I should not have to work so hard to avoid getting cheated by a big company like Comcast.

Specifically, I am demanding that Comcast refund me for the $102.52 that I was mistakenly charged, that Comcast close my account permanently and completely, and that Comcast deliver a written apology and confirmation of its mistakes.

Business

Response:

September 18, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: September 4, 2014 Re: [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office September 5, 2014 regarding a billing issue and refund request. On September 5, 2014 I contacted [redacted] via email in regards to his concerns. A credit has been applied to his account on September 5, 2014 to backdate his service charges to August 12, 2014 and a credit card reversal was processed on September 9, 2014. On September 17, 2014 [redacted] confirmed the funds have been reversed back to his credit card. I apologized to [redacted] for any inconvenience or frustration he experienced while attempting to get his concerns addressed, and advised feedback has been forwarded to management for a coaching opportunity. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext [redacted] Regards, Elysia V.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Within the past week, we have contacted Comcast over five times on issued about billing and service. It seems every time we talked with them, things have gotten worse. Our bill has had an increase of $40 within the last month, without having any additional service. They seemed to not be able to correct this when contacted. Also, when they did try to fix it, our service was interrupted. At last contact, they told us that part of our service would be out for 72 hours. Unfortunately, we will probably be billed for being without service. Still waiting for a call back...5-10 minutes, is what my wife was told...it has been over 8 hours and still waiting! So darn frustrating!!

Been experiencing the worst treatment ever from this Business. No one has the same answers to the questions they are bein asked. The company could not even state the correct amount for a past due balance to be paid and then a human being told us to pay a certain amount to avoid disruption of service and that amount was paid then the company still disconnected services. I would definitely think twice before using this company and use any other provider you could possibly find in your area as this is the only company who offers high speed internet and phone in our area. The customer care is extremely horrible and the reps are rude and disrespectful until about the 5th call. In a weeks time I was on the phone twice for 3 to 4 hours to resolve issues. IT IS A HORRIBLE COMPANY

Review: We filed a complaint in regards to the company charging more to my wifes bank account than was originally approved for. They had a gentleman call and say because of the issues we would recieve a credit for a free month. Which did not happen as we ended up after disputing the charges with our bank not getting the money back that was taken without approval. Therefore the free month they claim to have given us we ended up paying for and it not being free. They continue to still justify the charges and want to do nothing to right there wrong.Desired Settlement: I would just like the free month we were promised since we ended up paying the charge that was fraudiantly taken from us in the first place.

Business

Response:

November 20, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 13, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted], received in our office November 14, 2013 regarding a billing issue.

On November 14, 2013, I spoke with **. [redacted] in regard to his concerns. A credit has been applied to his account on August 14, 2013 as a courtesy for one month of Internet and Video Services. **. [redacted] was charged for the entire billing amount on August 2, 2013 in error. In an effort to demonstrate goodwill the credit was added to the account and reflected on the billing statement dated September 1, 2013. The next payment submitted on the account was October 17, 2013.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Relations

Comcast Cable Communications, LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

When this was initially sent in the first time the Representative that issued that credit had informed us we would be recieving the credit for what we were over charged since the bank would not refund the funds to us. Also he stated he would bring us current which never happen. We received a bill a few weeks after that and what was promised never happened. We are still a month behind now because we refuse to pay for something they promised to do to correct the original issue. We could pursue legal action if we choose to do so for them fraduantly putting an amount other than what was agreed too. I just want what was promised. I don't believe that's to much to ask. Reimbursed for month over charged and the free month we were offered. Comcast constantly tries to justify their actions even when wrong. I just ask they issue what was promised before they loose all credibility.

Regards,

Business

Response:

December 10, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 13, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted], received in our office December 5, 2013 regarding a billing issue.

On December 9, 2013, I spoke with **. [redacted] in regard to his concerns. A credit has been applied to his account on December 9, 2013 for one month of service. The credit will appear on their next billing statement, which will be issued on December 31, 2013. The previous credit for one month of service was applied on August 14, 2013 and appeared on their September 1, 2013 billing statement.

I apologized to **. [redacted] for the inconvenience and frustration he experienced.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Relations

Comcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,