Comcast Corporation

Completed Mover's Edge request to change address of my TV and internet service. Thought that would set up an appointment, it didn't. 5 phone calls later and over 3 hours on hold I still was unable to get an appointment set up. Called Comcast 10 days after original online request on the originally requested day to find out no appointment to set up service at new address. Was told it would be an additional 10 days for my appointment. I told them I was upset and frustrated, they almost immediately got off the phone with me. This was after my bill went up $21 per month unexpectedly. This is the second time I have had an extremely difficult time moving with the transfer and retention of services with Comcast.
One of the primary reasons I have to go through Comcast is because they are the only company which broadcasts Phillies games. They are blacked out online, through other companies MLB packages because I am considered local market. I live in Scranton, approx. 120 miles away.

Review: We scheduled Comcast to come to our home on Monday, 5/19/The technician came to our home and knocked on the doorWe did not hear himHe was supposed to have called, but did not call home number when he arrivedHe went to the side of the house and disconnected our [redacted] cable went to another jobWe did not know he had disconnected our current cable lineCustomer service called us and told us that the tech came but did not find someone home and would send someone out on Tuesday, 5/20/After the tech left, we turned our TV's on and the service was disconnectedNext day, Tuesday, 5/20/2014, we discovered a coaxiall cable on the groundthis was below were the wires on side of the house are locatedWhen the technician came, we told him that we have cancelled our Comcast service, but could he fix the mess that the technician did on Monday? Could he reconnect our [redacted] cable? The technician said he did not know how to do thatHe said he would call in this repair order to dispatch, the time was pmI called customer service, after & 1/hours on the phone, I finally spoke to a person name [redacted] in video repair department and he created a high priority repair ticket #[redacted]The time was around 5:and [redacted] said someone would call me within minutesAfter two hours we did not receive a call, as a result, I called back and was eventually talked to a supervisor name, [redacted] in dispatchHe said my work order was high priority, but he could not tell me a day or time anyone from Comcast would come to reconnect our cableI told him that our cable had been off over hours and it was disconnected without our permission and knowledgeI asked him did he see in his dispatch system when the technician called in the work order at pm, Tuesday afternoon, [redacted] said he did not see a work order from pmNext day, Wednesday, 5/21/2014, as of pm, Comcast had not called me for a time to come back to fix our cableI believe Comcast does not want to come and repair their technicians mistake because we cancelled our service with themAs of now, hours has passed and we have no local or cable TVCan you please assist us with this matter.Desired Settlement: We want Comcast to come to our home today and fix an unauthorized repair, 5/21/to reconnect our [redacted] cableWe have been without TV for over hours
Business
Response:
June 13, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted]Date of Notice: May 22, Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **[redacted], received in our office May 22, in regard to billing disputeI attempted to contact **[redacted] several times, using all resources provided by the customer, to discuss all concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on May 19, the service installation order was cancelled at the request of the customerThe [redacted] cable lines were reconnected for **[redacted] on May 23, At this time **[redacted] is currently connected with another providerI apologize for the multiple calls made in attempting to have this matter resolvedIn order to resolve any additional concerns; I will need to speak with **[redacted] directlyI trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards, [redacted]Executive Escalation Specialist
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
Regards,
I missed the two callsI called back and left two messages and Comcast supervisor did not call backComcast has poor customer serviceThe point that needs to be made known is Comcast tech cut my service off with out our knowledge and left to go on another callThe tech who came the next day did not know how to reconnect itComcast customer service could not tell me when another tech could come to my house to turn our service back onTo install new service they will come in a days notice, but if you have a repair, Comcast customer service will not give me a day or time for a tech to come to our homeWe were out of Cable TV service for a week until [redacted] came and reconnected our service
Business
Response:
June 27, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted]Date of Notice: May 22, Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **[redacted], received in our office May 22, in regard to service issueI have spoken with the **[redacted] on June 18, and confirmed the services are currently active with [redacted] as of May 23, I have apologized for the customer service experience and delays in getting a callback in regards to this matter**[redacted] confirmed [redacted] reconnected the services at his residenceI trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards, [redacted]Executive Escalation Specialist
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,
The Comcast representative apologized, and I excepted it, but only [redacted]fixed the problemI am finished with it nowThanks

Comcast sneaks in more Brodcast TV Fee and other fees in the bill. I called them to enquire the change in fee and they quietly lowered the fee. If it is a legitimate fee how can they reduce and increase arbitrarily in first place ?
Every month it is a menace to call the customer service about the recent charges. This is the primary reason, I cannot go for a e-bill or auto pay with comcast.

I don't know where to start to write about all that I been thru with COMCAST. I am an authorized user on a Comcast account because the account holder moved to Puerto Rico so I decided to keep the account because I was living at the same household. Well now I moved to a new location and when I called to transfer Comcast they don't service C[redacted] Ma. I now found out that I will be charge and ETF and I don't see why is my fault they don't service C[redacted]. This is not right and I asked them is there something that can be done and they said no. I guess court will be the only solutions with this is. I tried nicely many many times and they don't care about their costumer. I hate this company I would never have signed a contract with such insane ETFs. (COMCAST is deceitful and unethical. COMCAST is a pathetic company that is apparently trying to survive by unethical practices rather than innovation and good service). The last part I had to copy and paste from another costumer because thats is exactly how I feel.I will try my best to find other costumer that are going thru the same and do something about it.

Comcast has been charging me for modem rental for nearly 2+ years even though I own my own modem. In spite of the fact that they acknowledge this has been billed inaccurately for at least a year (their records don't go back any further), they will not refund money beyond 3 months of inaccurate billing. This is per their own policy. I will be canceling my cable service (at least TV, maybe completely) tomorrow.

I've had Comcast's XFinity Internet-only services for over eight years via purchasing a modem from Comcast. I chose to avoid renting equipment that will render itself out of date in a relatively short period of time. Just recently, about 6-8 months or so ago, I received a letter stating that my modem no longer met their minimum requirements for internet access, that all I needed to do was to go online, accept their legal agreement, and ask for a replacement at no cost. What was not clear to me was that they will increase my payments due to a rental fee of $10 for the modem that I will receive from them.
I thought my payment increase was due to increased services or inflation. I just recently got curious and decided to review the details of my bill, which is when I noticed the rental fee. So, I contacted them to find out how do I avoid fee as I normally would by purchasing the modem once instead of leasing it. The representative told me that Comcast no longer sales cable modems and that I am solely responsible for purchasing my own cable modem through Amazon.com, get it installed, and return the leased one back to them so they can stop charging the rental fee, so long as the new modem met their newly required specifications.
Comcast charges a rental fee for the usage of a cable modem, or make you buy one, so that they can piggy-back on it for the purpose of making available WIFI access anywhere to all of their customers within range of any others' homes, then claim this feature as an additional service for their customers. Really? I don't know about anyone else, but this seems like borderline scam to me. They claim that the WIFI access through the newer cable modems do not affect their customers' modem speed. Who do they think they're fooling? All cables have a maximum traffic capacity, and something else has to give for what's taken.

I have had such a horrible experience with comcast and would like to share my experiences so that hopefully no one else has to deal with them. In the area where I currently live I can only get comcast service otherwise I would have switched a long time ago. I live in a 2 story apartment (very small mind you) and for the year and a half that I have lived here I have not been able to get any internet signal on the second floor, even with router location change ect. I have called comcast numerous times and stay on hold forever no one ever helps I keep getting transferred to different agents and no one seems to be able to help me. I have received mixed messages about what they think is causing the problem and what I should do about it.. never what they will do to fix it. I continually asked for someone to come out to the apartment and eventually they sent someone out... and he never showed up!! So again I called to let them know and they sent a second person out... who again never showed up!!! They then expected me to stay at home the rest of the day until they could have another technician come out- I tried to explain to them that I am a nurse and had to go into work later that day and they acted like I was inconviencing them even though I tried to remind them that this is the second time a technician was a no show. Finally after calling again I was able to get a technician out to our apartment. He told my roommate and I that they problem was located in the basement of the apartment. This visit occurred on a Friday, he told us that by Monday someone would come out to fix it and they would call me to let me know that they have done so. Well I have not received any calls.. and the internet still does not work. In addition no one at comcast seems to have any idea of what I am talking about. This has been the most awful experience I have had with any sort of business I am paying for a service that I am not receiving and comcast is not doing anything to help. I have never been so disgusted by a service.

Review: I am a new user of Comcast (moved in Richmond CA two months ago with service starting date 25 Sep 2014). I ordered an internet service from Comcast (no other service is available and my apartment is in the list of addresses of this company ) and got a tool kit from the company which included a router, cables and instructions which implied that my apartment is connected through the cable. The instructions are comprehensive and I was supposed to connect to the network on my own. However, I was not able to do so (no signal was detected by the router). I contacted the customer service, they instructed me to fix it but all they suggested did not work, so they sent a technician to my place to fix it. When technician came, he found out (entering in my apartment) that non of the jet walls were working. He fixed that but then he found that the router I purchased from the Comcast (I rent the router from the company) is broken and he replaced that by a new one that he had. Then he made sure that we had a signal and we had a connection. I did not sign any additional documents for the repair. At the end of that billing period I was charged extra $75 for the service that company should have provided anyway. Moreover, I was not notified that this service was not for free, no electronic, no paper document was sent from the company about this charge, so I want to dispute this bill. Why should I pay for the broken router and for connecting my apartment to the network if I was already billed for this as a new customer in the first bill? I have contacted several times Comcast about this issue but they rejected to provide the explanation and pay me back.Desired Settlement: I would like the Comcast to adjust the bill given the fact that I was billed improperly for the service that must be guaranteed to a new customer (internet provider company provides its service for the address included in the list of addresses that are serviced by this company and the properly working router) and the request for the repair was due not to my fault (as in the case if I broke the equipment or misused it) but due to the bad quality service that company provided. Also I would like to get a refund for the improper customer service (I spent > 3 hours discussing this issue with different company's representatives with absolutely no results, instead, I was offered several times a sop ($10) to close the case instead of proper investigation, that is clearly unethical.

Business

Response:

December 16, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 8, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office December 8, 2014 in regards to an installation charge. I spoke with [redacted] on December 12, 2014 and apologized for the inconvenience he experienced while attempting to have this issue resolved. I reversed the installation charges off of his account on December 12, 2014 and this reversal should reflect on his December 20, 2014 billing statement. No further credit has been applied to the account as not warranted. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Michael M.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: service terrible I do not have service after 3.5 hours of talking to operators I want to disconnect service before a month with service and they want to charge service penalty but no one wants to disconnect my service

Product_Or_Service: CABLE SERVICE

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

my refund from installation my issues were not fixedAND THAT EARLY TERMINATION FEE BE REMOVED

Business

Response:

April 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 04/03/2014 Re: [redacted]. [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office March 4, 2014 in regard to a billing explanation request. I spoke with **. [redacted] on April 4, 2014 and explained his service was cancelled, in line with out 30 day money back guarantee, on April 4, 2014. The account now reflects a zero balance and will not incur an early termination fees. In addition, I explained our office did not receive a payment from him during the 30 day money back guarantee timeframe and therefore we are unable to honor his request for a refund. I apologized for any inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]

I recently moved within the same town. Comcast claims to have an easy move feature. If by easy, they mean it takes you more than three weeks and literally over 24 hours of dealing with incompetent employees on the phone, automated answering services that loop you through the same menu repeatedly, or agents who just disconnect you when they cant help you, then yes, it is very easy.
Comcast is literally the worst customer service I have ever received, and that includes dealing with con men offering fake tours while on vacation. If I had any other option, I would take it. Dealing with this company is the worst, their employees are mostly incompetent, and those that are not, are limited by the companies ridiculous restrictions on what they can or cannot do.
The reason they get away with this horrible level of customer service is because they enjoy localized monopoly power. The only way I can get another provider is to move cities. They should face some kind of fines or sanctions for the way the treat customers.

Review: Our Comcast phone and Internet service has not been working right since we had their new system installed (about two months ago now) I have tried everything to resolve the problem with them I tried calling and kept getting transferred over and over again. I was also told to call another number then the one I always call for comcast customer service which I did. After many phone calls and wasted time I finally got someone to set up a tech to come out and look at the issues. Their tech had set up this service completely by himself and I did not use any slef service at all. The tech. that arrived at my home (never had this issue with comcast before) stayed about 3 hours and did nothing to fix my service..His behavior was very inappropriate. He tried to discuss his personal life with me etc. He looked at everything I had in my home and commented on things etc. He flirted and scared me to death. Service was never fixed. I called Comcast and told them this. Another appointment was set up with a tech. I waited by the phone at home for over 4 hours (time set up by them) he never showed up at all. I contacted them and they said that someone was suppose to be there. They did not seem to care much that I had wasted so much time. They did not contact me again until dinner time on a Saturday evening while I was in the car. They wanted me to call yet another number to set up another appointment to try to get my service fixed. In the meantime they have been receiving payment in full and on time. I asked that they please do that for me because at this point I was beyond frustrated. They would not.Desired Settlement: Repair service properly and refund account accordingly

Business

Response:

October 30, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 20, 2014 Re: [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on October 20, 2014 regarding Comcast service. I attempted to reach [redacted], using all methods provided, to discuss her concerns. Unfortunately, my attempts were unsuccessful. I would need to speak to [redacted] to address her concerns. On October 7, 2014 a Comcast technician corrected the account codes to restore internet and phone services. On October 16, 2014 [redacted] had a service call scheduled that was canceled per her request. There is no record of a missed appointment on this account. A credit for time without service was applied on October 30, 2014 and will appear on the November 21, 2014 billing statement. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted]. Regards, LauraComcast Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The Woman named Laura who sent you this message regarding our issues with Comcast, is unfortunately not being honest with you or us at all. Not one thing that she has written in her letter to you is the truth. The man (Comcast Technician) who came and stayed for over 3 hours was suppose to go out back and check that everything was working there among other things. He had me put my dogs into their kennel, but he never went out back at all. As a matter of fact part of my complaint to Comcast was about this individual. Not only did he do absolutely nothing to fix the service (as Comcast knows from many calls from me, and this Revdex.com complaint) he was extremely inappropriate regarding his behavior. I called Comcast and told them this and they said that they filed a complaint about him, and acted as though they were concerned. I explained to Comcast that not only was my service not fixed, he spent his time here talking about his personal life, commenting on our personal belongings, and to be quite blunt flirting. At one point he had me backed into a corner!! I was extremely frightened as I was alone in the house. I have had Comcast service people here many times over the years and never did I have anyone behave like this. When a family member of mine walked into the house through the back door that day he literally ran out of the front door. I have a witness to his odd behavior in doing that. Many weeks past and even though I called Comcast continuously to get my service fixed; I was put on hold; cut off; transferred from person to person, and ultimately run around in circles until I finally had to file this complaint to the Revdex.com. As I stated in my complaint Comcast DID (before I filed the Revdex.com complaint) set me up an appointment with another tech. with a four hour window. I waited in the house by the telephone that day and nobody called or showed up. I once again contacted Comcast to ask why and was told that I was scheduled on their records for that date and time, and that a mistake must have been made on their end. They apologized to me for having to waste all of that time waiting. They never set me up a new appointment at that time because I was told that I would have to go through all of the troubleshooting steps that I already went through again! It was Comcast not us that set up this new X1 system, and our Internet and phone service has not been working correctly since. They have NOT given us any refund. As a matter of fact they added insult to injury by overcharging us on our last bill. When we called the billing department the said it was a mistake and to deduct that amount. We did just that yet Comcast still has that amount as needs to be paid by us!! This Laura from Comcast sent me an E-mail a few weeks back. The e-mail stated that I can not respond to it by E-mail and gave me a number to call and a time frame. I called Laura two days in a row giving my name and phone number etc. asking her to please call me back. Laura nor anyone else from Comcast has even attempted to call me back. We are now in a position where we are paying full price even though two of our services (phone and internet) are still not working properly. And as I said instead of receiving a refund as Laura wrote in her letter to you; we were over charged!Sincerely

I have been a Comcast customer for several years and had many issues. The latest concerns their On Demand Service. My on going problem has been when you search for a TV show, it takes between ten and fifteen seconds for the cursor to move and then when you click on the show you want to watch, it kicks you out to Channel 2. I have had a new remote, three new cable boxes, hours of phone and on line help. and a service call. The "fix" they used caused me to lose my internet service and all the tv shows I had saved. The Teck that came to the house explained to me that because Comcast sub contracts out their on Demand Service, that company does not have enough band width to handle high traffic times. Their customer service is the worst ever. You go through five to six people when you call. Everyone asked for the same information and usually tells you to unplug the cable box and plug it back in. This is their answer for everything. I refuse to let them any where near my cable box as I do not want to spend days on the phone and then lose everything in my system. I have to live with the On Demand Service the way it is. I tell everyone if they can get another cable company in our area, they should do it. Do not do business with Comcast.

I would never refer anyone to have Comcast as they fluctuate their prices every month . I tried to file a complaint with the Revdex.com and they ( Revdex.com ) don't dispute anything with them .

Review: I bought my own internet modem in February 2011 and returned comcast's rental modem to their office in [redacted], nj. I had confirmed with comcast employee at the office if my rental fee has been removed from my bill. Now I go back to my bills and realized comcast has been charging me $8 a month for modem rent. After contacting comcast they realized the mistake but only gave me credit for the past 5 months and refused to credit for the remaining time.Desired Settlement: I would like my money back.

Business

Response:

October 28, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 14, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted] received in our office October 14, 2014, referencing service equipment charges. I spoke with [redacted] on October 21, 2014 in regard to his billing concerns. [redacted] was informed we confirmed the cable modem on file was his personal owned device and the account was amended to reflect this on October 6, 2014. I apologized for any miscommunication or inconvenience he experienced regarding this matter. In addition, a credit has been applied to his account for the modem rental charges he was assessed. Since, [redacted] no longer has service with Comcast a refund check is being processed for him. [redacted] was advised that he will receive his refund check approximately 4 weeks from October 21, 2014. We will continue to be in contact with [redacted] until we receive confirmation that he has received his refund. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Yvette L[redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

My contract came up for renewal and the cost went up $32.00. I called and the retention person lower it so it would only go up $12.00. But I was not happy with that so I switched to the other company and saved a lot of money like $55.00 so I was happy. I turned my equipment in and was told I would receive a final bill. The final bill was dated July 1st I received it July 9th. On July 10th I received a call from a collection company that I had been put into collections on July 7th.
The post office took the 4th of July off so that may be why I did not receive my bill in a timely manor but Collections that soon shame on Comcast I have since mailed a check.

After being contacted by a Comcast representative about upgrading my tv box to X1 I was told that I had 3 appointment times ranked in order of preference. (She had such a strong accent it was hard for me to understand what she was saying and had to ask her over and over about dates and times.)These were fine with me but then I had a call telling me that my appointment was for a totally different date and time! This did not suit so I called to change and the person put me on hold constantly and told me her computer was running slow. (She also had an accent but not as strong as the first person.) She scheduled me for today (7-10-15) between 9:30 and 11:30. I took time off work to meet the technician who never showed up. When I went to my Infinity App if showed no appointments when it showed the appointment earlier. I tried to speak with someone at Comcast but could only get a person who wanted to schedule another time. When I was asked for a supervisor he (MAJOR accent and I asked where he was located and he said NC - HAD to be a lie!) put me on hold for 15 minutes. When he came back on the phone he said that he had emailed a supervisor but they were all busy. When I asked him for a number I could call he told me there were no numbers to call! I had to wait for a supervisor on line. I called the number for Comcast again and tried to find an operator but just got the same prompts over and over. HOW FRUSTRATED DO YOU THINK I AM! Wish I could change my service but I have to have internet for work and live in the country and Comcast is the only provider.

I discontinued service with Comcast last month, turned in all my equipment, got a receipt, pay them 30 more dollars for final payment. Yesterday they took out 203.84 from my credit union account. When I called them 12/3, a rep name Yizi said that they would credit my account the 203.84 today 12/4. They did not. I called again today 12/4 and talked to Mark and then his supervisor MJ, who were both unable to help me. My account will not be credited the amount they took even though I am no longer a customer with them and I was told a vague comment of getting a check in the mail in 2-3 weeks. It is fraudulent and unethical to take money from someone in error and then to keep it an additional length of time instead of returning it in a prompt manner.

I would not recommend Comcast services to ANYONE. I have called, spoke over the Internet and tried emailing them to take care of my cable/internet problems. They are sending someone out Saturday to "fix" the issue. But I have to pay for them to come out. I just got their services a week ago....when it took the technician 4 hours to set up my cable. The best line everyone has used with me is "it seems to be working fine on our end but not sure why it's not working for you." I've tried every "troubleshooting" techniques but nothing has worked. I asked to speak with a manager about not paying for the days that I've been out of their services and I was refused. I wish my apartment complex had another provider. I wish I could cancel and go with someone else. This has been a nightmare.

I've been contacting Comcast since October 7th, 2015 in regards to a sudden hike in charges on my account. Today is now December 1st, 2015 and I have yet to have these issues resolved. I have dealt with everything from having sales reps. hanging upon me continuously(including supervisors), getting nasty with me, adding services and taking services off my account with out my permission, sales reps and supervisors promising me deals and rates will be added to my account( which I was told by a supervisor that the would have to be honored) only to find out that no changes have been made to my account that I authorized but changes were made to my account that I didn't authorize. They have promised me credits, and then only to have them taken back or not applied at all. I had been corresponding via email with a Supervisor named, Richard W[redacted] who assured me he would personally me, to help me resolve these issues. I have yet to receive a phone call from Mr. W[redacted] regarding my account, in which he personally gave me his word that he would handle. I have only received empty emails promises assuring me he would contact me by the end of the day, that was a month ago. It is really hard to to get anything resolved because every time I call in, I'm speaking with some different who either has me on hold for hours and eventually hangs up on me when I tell them why I'm calling or they transfer me to a department that can't help. I was told by a supervisor that when a rep. gets disconnected from a call, that either he or she is suppose to give a call back, I never received a call back. My whole purpose for calling in was to dispute charges on my account and to lower my bill. In the end, I ended up with a even higher bill and less services that don't always work.
Sincerely,
A Very, Very Dissatisfied Customer!

Review: Comcast keeps lying to me about my refund and said they are not going to give me back my money for services not rendered and for faulty services they did not provide. Rude customer service reps who disconnect the call and lie all the time. No one is getting back to me about my problem with the billing practices.Desired Settlement: I am requesting the two months of service I was supposed to have refunded back to me which amounts to 200 dollars.

Business

Response:

August 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 5, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office August 5, 2014 referencing their refund. Upon receipt of this complaint, contact was made with [redacted] on August 6, 2014. The refund check was processed and mailed to [redacted] on August 6, 2014 and will be received within 14 business days. We apologize for any frustration this situation may have caused. Feedback has been sent to management for coaching and training purposes. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Alyssa P.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,