Comcast Corporation

Review: Comcast included a note in this month's bill stating that we will now have to pay $5 extra per month to receive a paper bill. However, this month's bill actually increased $12.14. I have talked with the Comcast customer service three times trying to resolve this issue with no success. In addition, they were unable to explain why the increase was $12.14 rather than $5. We have no new services that would account for the difference. The additional taxes and surcharges on the $5 totaled only $1.14.

This policy disproportionately impacts senior citizens who are less likely to use a computer for paying bills.

Furthermore the cost of mailing a paper bill certainly is not $5.Desired Settlement: Removal of the $5 charge from our monthly bill.

Business

Response:

July 9, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 17, 2014 Re: [redacted]. [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted]. [redacted], received in our office June 17, 2014 in regard to a billing complaint. On June 17, 2014 I spoke with [redacted]. [redacted], explained the bill and informed her that the credit is not justifiable and has therefore, been denied. The account history indicates that [redacted]. [redacted] has always had paper bill statements and on February 11, 2014 **. [redacted] upgraded her package from the Digital starter triple play at every day pricing, to the HD Preferred Xf triple play bundle at year one pricing. The Eco bill discount is automatically added with the year one pricing but if eco bill is not signed up for the discount is removed. Due to **. [redacted] not signing up for Eco Bill discount the discount code was removed on April 25, 2014 and also backdated generating a onetime additional charge which is reflected on [redacted]. [redacted]’s bill statement dated May 31, 2014. On June 17, 2014, a courtesy credit was applied by a Comcast representative for the Eco Bill charge, this credit is reflected on [redacted]. [redacted]’s bill statement dated June 30, 2014. An offer to enable to Eco Bill service was extended to [redacted]. [redacted], however she declined the offer. Without the subscription to Eco Bill, the discount cannot be applied to the account. I apologize for any inconvenience received while trying to resolve this issue. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I closed my account and paid the balance due in November 2013. I continued to receive a bill for $89.60. I called Comcast almost every month since November 2013 to try to resolve this. I was repeatedly told that the amount I was being billed was wrong, they couldn't figure out what it was for, and they would remove it from my account. I was promised a call from a supervisor who would handle this. I am now receiving collection notices. I called the collection company and they are not helpful. I requested an itemized bill.Desired Settlement: I want the charges removed from my account and from collections and I want my credit history cleared.

Business

Response:

June 24, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 23, 2014 Re: [redacted] Dear Sir or Madam, This letter is written in response to the complaint filed by **. [redacted], received by our office June 24, 2014 regarding her billing concerns. I spoke with **. [redacted] on June 24, 2014 regarding her billing concerns. A credit was applied to her account on June 24, 2014 for services billed after the requested disconnection date of November 26, 2013. The credit closed her account with a zero balance. **. [redacted] was also informed the credit bureaus have been notified as of June 24, 2014 and she will receive a confirmation letter within 30 business days. I apologized for any inconvenience and frustration she may have experienced in attempting to resolve this issue. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]. Executive Customer Relations Specialist ###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

A Comcast agent contacted me about upgrading my service. I agreed and set up an appointment for 10 days later, on June 13th from 10-12. The technician did not show up at the scheduled time, so I contacted customer service. I spoke to a representative (named R[redacted]l) who stated that the technician had to get some equipment so they were running late. He assured me that the technician would be at my house at 2. My husband sat home, on his only off day, and waited. No one showed. I contacted customer service again. This time, the agent (F[redacted]s) stated that no appointment was ever scheduled. This agent stated that the account was noted that I wanted an appointment on 6/13, but none was scheduled due to being booked. I asked about my conversation with the customer service agent R[redacted]l earlier. They informed me that the agent misread the order. I stated what I was told earlier, and F[redacted]s told me that Comcast has a lot of incompetent agents. I was assured that IF a lie was told the agent would be dealt with. F[redacted]s assured me that the supervisor could look at chat logs and see the conversation "and deal with any problems". I asked for a supervisor. Z[redacted] came on the chat and stated that she was a supervisor. She apologized and stated that a technician would come out on June 23 - 10 more days. Z[redacted] stated that she could not see phone calls. I informed her that it was a chat and F[redacted]s stated she could see that. At no time did she confirm this. I received an apology and another 10 day wait for service I ordered. This is no way to operate a company. The customer service agents offer little customer service. And a wait for 20 days for service is ridiculous.

Review: It was a normal evening while I was driving I got a phone call from comcast, the lady on the phone was in a mood to sell as I told her I wasnt interested in a bundle offer with the TV, I was happy with the internet. She gave me a good price but I told her if theres no espn in the package , theres no point because thats all I watch. she went on to assure me that the package she is advertising "does" have espn 1 and 2 in them. If you can get ahold of the records, she repeated 3 times that it does have espn on it. So I agreed and upgraded my package. I watched tv on the first day I got it, just to figure out theres no "espn" anywhere to be found. it was falsly advertised and ive been chasing them since then, oh boy from long holds to incompetent customer service, from false promises to frustration. Few of them said this is a serious issue and they would call me back, but they never did, they prolonged it so much that the consumer actually gives up after trying so many times. they did not give me espn they bought time and now its been 3 months and they gave me a huge bill of $206. I never even watched the tv because I only watch espn. now they have disconected my services, which is fine because im never going back to them. all I would like to request is my bill to be adjusted to my previous internet price and ill pay that and call it a day. im not paying extra for tv, which was a false advertisment and did not exist what was sold to me.Desired Settlement: all I would like to request is my bill to be adjusted to my previous internet price and ill pay that and call it a day. im not paying extra for tv, which was a false advertisment and did not exist what was sold to me.

Business

Response:

June 27, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 06/10/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office June 10, 2014 referencing a billing adjustment request. On June 17, 2014, I communicated with **. [redacted] via e mail in regard to his concerns. I verified that on March 30, 2014, **. [redacted] was given incorrect information in relation to the channels included in the promotional rate that was offered to him. On May 19, 2014, **. [redacted] elected to disconnect his service with us. On June 18, 2014, a credit was posted to **. [redacted]’s account for billing overages and he has been advised that his account is now at a zero balance. I apologized to **. [redacted] for the frustration and inconvenience caused to him in relation to this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]. Regards, [redacted]Comcast – West DivisionExecutive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Horrible 24 hour service operators. Went through 6 individuals with no issues resolved. Gave the most basic advice that most tech savvy people are already aware of. One operator, Ronalyn, was a nightmare toto deal with. Kept going in Circle about who she can transfer me to instead of actually helping me. When she couldn't get rid of me, she was too lazy to even do her job and look for the dates of when I communicated to a telephone operator who promised to waive a $70 service fee. She wanted me to give her an exact date of when the conversation took place. I told her the beginning of October and again asked for an exact date. I told her I don't know and she reply back with " I have everything here, I just want to make sure we are on the same page". I told her between the 8th and the 15th. She comes back with "I have something here that was entered on the 16th about a $70 adjustment. She tried to say that everything she asked were security questions even though she already asked for my account information and last 4. At least it wasn't like 2 operators before her who completely ignored me for 30 minutes. I kept sending a message and no response would check back every couple minutes and reply again. Nothing. Name was Chanchap or chalchap, seriously. Not trying to be funny. Hopefully they can track that person down. So over 3 hours wasted and nothing was fixed. Only real positive note, if you can call it that is, my our age went from 11pm Nov 3rd to 2am Nov 4th to 5am Nov 4th and then a "guaranteed" back in service of 8am Nov 4th. That was according to another operator named Sandy or Sandra. Again, like the operators before and after her, was no helping in resolving any issues. They just give you the run around and are eager to put you off onto another person in a different department in hopes of not having to deal with you when transferred back to the previous depardepartment you contacted to get you issues resolved.

Review: a month or so ago I had an installer come to the house and install their new product. X-platform cable boxes. He told me the boxes were working but he would come back in a day or 2 as he was not familiar with this install and was not completely done with the install. I was charged for this install. After waiting several weeks, I finally called Comcast and let them know that I didn't think the install and why I thought is wasn't complete. They sent a tech out to check the install. I was charged again for this 2nd visit. I don't feel I should be charged for a install as I called Comcast based on info the 1st installer provided. And am being charged twice for this. $60.00.

On 5/4 I accidentally "purchased" a movie called HER. I called immediately and was told that the billing department was closed and I would not be charged. $20.99 for this charge.

I called today to try and resolve this. 1-800-comcast. I was offered a $30.00 credit and told them that this is unacceptable. I asked to speak to a supervisor and was "transferred" to a phone that no one ever picked up. I called a second time and was disconnected in mid sentence. I called a 3rd time and again was transferred to a phone to nowhere. I was not nasty or belligerent on the phone, I consider myself a good customer. I don't know why I am being treated like this.Desired Settlement: Refund on my next bill of $80.99.

Business

Response:

June 9, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: May 27, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office May 27, 2014 regarding a billing concern. I spoke with [redacted] May 29, 2014 in regard to his billing concerns; credit was applied May 29, 2014 for the Xfinity On Demand Movie that was purchase and the service visit charge. The credit will be reflected the statement dated June 13, 2014. I apologized to **. [redacted] for the multiple calls he made to address his billing concern, for his call being disconnected and the multiple transfers between departments. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

My family has been a loyal Comcast Xfinity for over 10 years. I personally have had the worst experience with their services in the one year since I have moved out of my parent's house as I am attending a University. First and foremost, three days after getting my service (cable box and router) and setting it up in my house off campus, they completely cancelled my entire account WITH OUT my authorization. They claimed I told them I was moving to a new address they could not provide because of confidentiality services. Keep in mind, I just opened my account with them three days prior. They couldn't provide me an address because I never gave them one. They then attempted to charge me a re-opening fee of $100.00 after they cancelled my account. This phone call lasted two hours. It took me 4 months to receive a refund from the company on the re-opening fee that clearly not correct. I had to call the company once a week, and was on the phone with them over an hour. I am full time college student and I do not have hours to give away and waste less phone calls that were not effective.
Now is the real problem. I am moving houses and the house I am moving into already has comcast services, meaning I needed to cancel my account with the company. I called and informed Comcast I would be cancelling my account on May 24, 2015. This was on May 1, 2015. I went on to watch a tv show on the night of May 5, 2015 and my cable did not work. I called customer service, and they informed me I set my cancellation date for May 3rd, I cannot begin to understand how one can mistake the date by over two weeks. It was reinstated to May 24th in order to avoid being charged for the next billing cycle that begins on May 25th. I went out of state on business, and I returned the equipment on May 11th, to the STORE itself, between 5 and 8pm. I asked the sales associate at the front desk if I needed a receipt or any proof of the return and he stated no, that was all. I was hesitant because when my grandparents passed away, we had the Comcast technician come and physically remove the equipment from their house and they gave my family a receipt and a few days later tried to bill us $1000 for late fees in returning the equipment because it had yet to be returned, even though we had a receipt. Today is June 3, 2015, I have received 32 calls from Comcast since I returned the equipment saying it is going to become overdue and I will be charged the full price of the equipment. I called them five times over the last two weeks to dispute this because I am not liable for gross negligence on their part. I have been told that they have opened a ticket in my name to find the equipment, but until then, I am still responsible for the total cost and WHEN and IF they find it, they will refund me in 3-6 months. Outraged, I have learned this is a very normal tactic for Comcast, I researched the statistics on Revdex.com complaints and other internet sources. I read the contract with Comcast regarding the return of the equipment which explicitly states the customer is responsible for the equipment until it is returned to the store, comcast will be responsible for any gross negligence that occurs after the equipment is returned. Nowhere in the contract does it explicitly mention the fact that a written receipt is needed in order to show proof it has been returned. Therefore, my argument that I am not liable for the equipment because I returned it and am released from my duties as a customer have been satisfied, leaving it up to comcast to fulfill the rest of the contract. I am therefore not responsible to pay for the equipment I indeed did return.
What makes matters worse, is that I was told a liar by the gentlemen from India I spoke to on June 2nd, 2015. He told me I did not return the equipment and comcast is right in charging me. I explained to him the address and the date and time it was returned, and he insisted I was simply making it up and I should look harder for the "lost equipment". When I called today, June 3rd, I was ready with my statistics, and their own contract rules, to dispute these charges I am never going to pay for. I talked to Phillip, from Colorado Springs, and I gave him my legal spiel and he completely agreed with me and after 3 weeks of talking to over 8 different representatives, he noticed that my equipment (that I did not return according to comcast) had to logged into the system incorrectly, and it indeed had been return and he fixed everything in less that 20 minutes. IT IS AS SIMPLE AS THAT. I thank Phillip for his excellent work but Comcast is seriously the worst company I have encountered when it comes to customer service and appreciation. I will never understand how they continue day in and day out to run a successful company. But they are a giant corporation so that explains why. I am glad my one month fight, I prevailed over the corporation, and I hope others who face this do the same thing as well.

This company is an absolute joke and filled with lies and deceit. My biggest complaint is the insane amount of my money they charge for the most basic of services and won't do anything about it until you threaten to cancel your services. I left and went with a satellite provider at a greatly reduced cost for all the things that Comcast gave you except with better quality. Comcast charged you for everything, how many boxes you had and even for HD per box! That's why I got rid of them, and then my Great-Grandparents both in their eighty's don't watch much TV had the most basic package Comcast offered and were being charged $135 a MONTH!!! I had to call and then they offered to drop it down to $32...Wow, so they are now with another provider and so much happier paying $100 less and having better quality and service. Then the thing that sent me over the edge is that the nearest customer service center is an hour+ away, and on the website it states you can call customer service and get a prepaid label to ship you equipment back and it dates from April of 2015 and yet the person I spoke with said they no longer do that, and you HAVE to go to a customer support center. I even went to the Customer service center in the town I live in (B[redacted], IN) and it was appalling how rude they were and how poorly managed that location was, the crowd was so big they had a completely separate building to house everyone. A woman came and told me that if I was just returning things I could call and get a label so I didn't have to stand in a line estimated at two hours. I then call back and I'm told a completely different story by another agent saying that they do work with UPS. So it seems like this company is trying to give the one over one the customer every chance they get. They lie, steal and cheat from innocent consumers and are getting away with it. I have never in my life been more unhappy with a company than Comcast, and I'm not the only one I personally know no less than 10 people that have switched just this year alone because they were so unhappy. This underhandedness needs to be brought to the attention of the people and to people that can make this Company just again. I know it has a Monopoly on game but that's no excuse to treat your customers that give their hard earned money like rubbish!

Comcast lies , cheats and manipulate you as a customer. Comcast increase raised my rates or as they claim taxes for my services. They kept telling me I was on a promotion and my monthly bill will decrease mind you I have been with the 2 years plus . Decrease my billed almost doubled went from paying 170 a month to 244 and climbing. Nothing has changed . Do not use . There cu service reps are disrespectful and rude. Basically they let me know even though I have mislead and giving false information numerous times . That's not their issue it's mine. This is one of the slimest companies ever

I have been repeatedly disgusted by Comcast's Customer Service. I have been lied to, swindled, and forced into upgrading and keeping my service longer than I wanted to.
Currently, I am being harassed by Comcast's collection agency about equipment that I already turned in, due to a complete lack of follow up on Comcast's end. They failed to give me a receipt for my return when I asked for one, and they failed to report the return to the collection's agency. I contacted Comcast about the matter and they said that the store could not be contacted directly, and I would have to drive back out to it to ask for the same receipt that I was already denied upon prior request.
On top of all this, the equipment in question includes a TV cable box that I did not order, did not want, and refused to accept. I called and reported the event to a representative, who told me that the cable box was thrown in for free with my internet package, but that I would have to pay extra if I wanted to get rid of it early. I don't even have a TV... why in the world would I need a TV cable box without a TV?!

Rude, not worthy of a "customer service" title, and no one is every able to help but they sure know how to transfer a call. I needed to reduce my service and just keep my internet, but I had to pay a full early termination fee (as if I was getting rid of it all. Two words: rip off.

Review: In June I contacted Comcast because one of our digital boxes had gone bad. The service person said I would save money if I changed my package to a bundle costing 199. + tax per month. They were to send out new router and replace the bad box. No new services or additional TV outlets or anything. They proceded to send out a large box of cable boxes which were not needed nor requested. We took the extra boxes back and got a receipt. The first bill I got was charging for the extra boxes that we had turned in. I have called numerous

times and sent a letter with copies of all the documentation. I have still not been able to get this corrected. They continue to charge for

these boxes and services and including taxes and late fees which I continue to deduct but cannot get this resolved.Desired Settlement: Monthly bill for my bundle is supposed to be 199. + applicable taxes, this is what I am looking for along with adjustment for erroneous billing.

Business

Response:

October 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on September 19, 2014 regarding Comcast billing. I spoke with Mrs. Bell on September 30, 2014 to discuss her concerns. On April 1, 2014 additional digital transport adaptors (DTA) were added to the account in error, with an effective date of April 4, 2014. The additional equipment and associated charges were removed on October 1, 2014 with an effective date of April 30, 2014, generating a credit prorate. The remaining credit was applied to the account on October 1, 2014. June 7, 2014 additional high definition converters were added to the account. On October 1, 2014 the equipment and associated charges were removed from the account with an effective date of June 7, 2014, generating a credit prorate. A monthly billing credit was applied to the account on October 1, 2014 and will expire on October 1, 2015. All credits, prorates and billing credits will appear on the November 1, 2014 billing statement. I apologized for any inconvenience or frustration experienced while addressing this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted] H.Comcast Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have continuously been calling and the person ([redacted]) I have been dealing with has not called back. She fixed the accounting issues but in doing so cancelled out one of our boxes for service. Again I have repeatedly called and we called the local office of Comcast and they could not help us until Executive Care Dept of Comcast corrected the problem.

Regards,

Review: I returned a security camera on 11/18/2013 three days after I received it I have a equipment returned receipt , they have billed me every month for it I have called every month and they have promised me to deduct the fees but they never did, the lady that I spoke to last [redacted] toll me to deduct the fees of my bill I did and now they are chargin me late payment fees plus a one time charges I called to day I spoke to [redacted] and she toll me the same as the other six operators I am so sorry but it will be taking care on the nex months bill paid the full bill I dont think I should have to pay for some thing I do not have.Desired Settlement: I would to put and end and adjust my bill I have been a Comcast costumer since 2004 and I have always paid my bill on time.

Business

Response:

April 18, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 27, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office March 28, 2014 regarding a billing issue. On April 3, 2014, I spoke with [redacted] in regard to his concerns. A credit was applied to his account on March 27, 2014 for returned equipment. The credit will appear on the next billing statement, which will be issued on April 31 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, [redacted] Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have had several of the worst experiences with Comcast than I have had with any other company I have ever dealt with. There is no compassion or understanding when it comes to this corporation. There is no excuse or reasoning for the negligence they have for their customers or their own business morals. I understand it is not the front line representatives who are compiling these strategies to become even larger and more powerful. In fact I feel quite sorry for them because they are forced to take on the frustration and dissatisfaction that millions of customers are experiencing. Something that they did not individually create. When I call with a dispute I feel as if I am talking to a Robot. This gives me little (perhaps none at all) confidence or trust in this company. It is very sad this company went multi-national when it shouldn't gotten further than a block.

I'm moving to a new location and requesting quotes on service from Comcast/Xfinity. In the process they communicate that it requires a 2 year commitment, but they will only commit to giving me one year of locked pricing. The second year will require an additional $30/month...bait and switch!! I ask about not having a contract and I was quoted getting less service and higher pricing. After voicing my frustration...the customer service person hung up on me!! What a great company!! I would recommend everybody choose an alternate option for their cable, phone, and internet needs.

I've been a comcast customer for years and have recently decided to move my home office from my main level to my basementComcast came out last Wednesday to pre-wire for my internet so I can simply move my modem down to the new office after the contractors finishedThey showed up, set up the cables, left and my internet stopped workingWhen I called to get them back out, they said it would be Sunday before they could get to me but they would put me on a priority listThe technician comes out on Sunday and fixes the problems created by the original installer and tells me that I need to make a separate appointment to have the phones movedHe calls dispatch while with me and they confirm an -am spot on the following day - MondayHe was very specific with dispatch about what I neededAt 8:Monday morning, comcast calls to tell me they don't have anyone qualified or trained to do my install and that they will put me on a priority listThey set me up for an 8-appointment on TuesdayAt 10:a.mon Tuesday, I called Comcast and they said they didn't have record of an appointment for meThey then assured me that I would be put on a priority list but that the first appointment available would be 5-on WednesdayAt p.mon Wednesday the technician called to ask specifically what I needed and I told himHe assure me he would be here between 5-At 5:tonight Comcast called to say they couldn't honor the appointment because the technician isn't qualified to do the install and that they really didn't understand what I wantedI NEED A PHONE LINE FROM A PHONE COMPANY to run my businessHow difficult can that be to understand? Now, I'm assured that a technician will be here tomorrow morning between 8-a.mAs a customer of Comcast, I feel powerlessThere are really no other good alternatives so I just have to take the punches

Negative numbers wouldn't give an accurate rating for how bad this company is.
They do not care about customer service at all. They outright lie about appointment scheduling and then don't show up, after you've waited for the 3 hours window they give you. When you call, they say no appointment was scheduled and do you have the confirmation number. They do not give a confirmation number, so this is just a rouse to cover themselves.
I know this for a fact, because of the literally 17 people I spoke with over the course of 3 days (I kept count) to get an appointment, not one person ever offered a confirmation number. And when a tech guy finally did show up (a private contractor who takes jobs for Comcast) he said they knowingly over book and are booked out for up to 2 months.
When I explained that getting internet connected was an emergency they would not give a definite time when someone would come. They have no procedure in place to handle expedited calls. There is no decision maker you can speak with to get straight answers. Even if you speak with a supervisor, you will get the same run-around.
When I finally did get someone (after many many calls and being put on hold, and then disconnected) They are coming to hook up the cable for TV tomorrow and are not coming until next week to hook up the internet! So-- TV, no emergency, is getting done sooner than internet, which is a pressing emergency.
This company is an abomination of an excuse for a cable/internet company. Check the online reviews. Nearly all of the hundreds you'll read are 1 STAR.

I had recently separated from the Air Force, moved to N[redacted] and signed a 7 month lease knowing that I was planning on purchasing a home shortly thereafter. I signed a two year contract with Comcast because they specifically told me that my service/contract would transfer to a new address when I moved. Five months ago I moved to our new address and Comcast told me I needed to sign a new contract and started charging me twice the amount for the same exact service along with installation fees, shipping fees for equipment that I already had from the move and services that did not apply. Two months ago I was charged over $200 for cancellation of services which I am still receiving, and they've reduced the services they're providing me, however I am being charged the same amount. I've contacted Comcast well over 10 times as well as went to their physical location 3 times in order to get all of this situated. With each contact, the "customer service" representative has promised that this issues has been resolved and my next bill will reflect the changes. As a result, my service has been disconnected and I've been charged disconnection fees and I'm being charged late fees because I'm not paying the $220 cancellation fee and other charges. I'm am now receiving harassing phone calls and threatens of service interruption again after which they will charge me late fees. I can't cancel my plan because I'm sure they'll charge me cancellation fees on top of that. My wife and I are well beyond angry at this point, we're completely out of patience and feel as though Comcast is taking advantage of us and down right bullying us.
This complaint has been filed with the FCC.

I tried to close my business account and after spending over an hour dealing with their awful phone queue and a number of reps I got to the right guy who went down an almost endless list of manipulative questions, culminating in the info that I would continue to be charged for the next two months unless I got my landlord to send a "Notice of Vacancy" to them. Today I went through the awful phone queue to get to a guy who wouldn't tell me that they received the letter from my landlord, but said that the account was cancelled so "they must have received it." Well, by now I have absolutely no trust in this company. I found it interesting that nobody in this whole process tried to remind me to return the Comcast equipment that I had. When I asked about this, he said yes, I would continue to be charged for the equipment. What a sneaky corporate monster.

I began Comcast service in August after I moved the C[redacted] IL to work on my doctorate. Since starting the service 4 months ago, I've had to call Comcast 6 times. The first three were to get my account activated over a one week period. The subsequent three have been once per month because I have been unable to log into my account using their website. Each phone call session has taken more than one hour. Today's phone session is currently on going and has taken over two hours already, and I have not (surprisingly) spent any of that time on hold today. I have been transferred to three different people in two different departments in an attempt by blundering fools to simply tell me why I cannot log in to their website to pay my bills. The most recent representative, a woman named Frida, just hung up on me. Whether or not it was accidental, I don't really care. If you work for a phone company and internet provider, you should know how to not accidentally hang up a phone on a customer. This is not the first or the second time that I have been hung up on by Comcast either. I feel as though the representatives on the phone purposefully hang up on customers that they do not know how to help. I further believe that their billing process is not transparent and that rates change without notification. My previous roommate had to file a similar complaint with the Revdex.com when he tried to end his Comcast service this summer because he kept being hung up on when trying to cancel his service. I wish there were another internet provider in my area besides Comcast because anything would be better. I feel as though they have a monopoly. If you're looking for an internet provider, pick anyone you can other than comcast. And if there's no one else, you might be better off just using your phone as a mobile hotspot rather than dealing with this awful company.