Sign in

Comcast Corporation

Sharing is caring! Have something to share about Comcast Corporation? Use RevDex to write a review

Comcast Corporation Reviews (1520)

I have called a total of 6 times to resolve a bill issue. With no answers but lengthy wait times .any where . From 22 minutes to 116 minutes. Just to be diconneted. Or have be talk down to me

Review: On April 4th, 2014, I contacted Comcast about potential new promotions for my bill to be lowered. I was told that if I signed up for their Comcast Triple Play option, I would be billed a total of $152.97 plus taxes. They told me that the next months bill would have prorated charges on it and would show as a higher cost than quoted, but should be correct on the second bill. On 5/29/14, upon review of my bill, I saw that the charges were $188.33, which was higher than I was told. I contacted Comcast on their online chat forum and they then informed me that they had no record of my phone conversation or any promise given to me by their representatives.

When I told them I was not satisfied with that answer and demanded that they find me a rate that was equal to the rate I was quoted on 4/4/14, they offered me a new rate of $145.16 plus taxes. I kept a transcript of this chat log. They also promised me a credit of $22.66 for over charges of a modem, and a credit of $50.00 for the pain I went through. They had told me that they would not charge me for the monthly HDDVR charge and one of the two modem rental fees I had been paying since they only charge one modem fee per household.

On 6/27/14 I looked at my month's bill once again, and saw that it totalled $196.72. They had applied the credit of $22.66 for the modem, but had not applied the $50 credit. In addition, the HDDVR fee and both modem rental fees were once again on the bill. I once again contacted Comcast on their online chat. I told them that I had a transcript number of a chat with their representatives, and they informed me that there was no notes on my account showing the rate I was promised on 5/29/14 nor any notes on the $50.00 credit. When I asked them to look at the past transcripts they told me they were unable to do so. When I asked them to contact the representative that had talked to me they informed me the person didn't exist.

I then went to a Comcast local branch, but was told that they can't handle billing concerns and I would have to either deal with it on the online chat or over the phone. As I had already been lied to once on the phone and wanted written evidence of what I am being told by Comcast I elected to use the online chat again. The person at the local branch did give me her email in case I ran into another road block and told me she would escalate it to her supervisor if she could.

On 7/1/14, in the morning I once again contacted Comcast on their online chat, I explained to them that I had been promised a certain rate, and credits, and they once again said they had no access to the past chat logs. After a long chat, they finally admitted to me that they can access the records, but would need to escalate it to a supervisor who would contact me in 24 to 72 hours. On 7/2/14, I was contacted by someone over the phone telling me that the $50.00 credit would be put on my account, however all the other charges that were on the bill would remain as they were all valid. I explained that I was unable to speak at the current time but would like a call back in a few hours. When that time came, I received no call back.

I then contact Comcast again on 7/2/14 in the evening and asked them why I hadn't been contacted. I was told that the record showed I had been contacted and the matter was resolved. I informed them that the person had contacted me about something I didn't ask about and had not resolved the issue. I was once again told that all the charges on my account were valid and nothing could be done to give me the rate that I was promised on 5/29/14. I was in fact told that despite what any representative from Comcast tells me, it may not actually be able to be taken as truth. It was after several more minutes that the respresentative (after assuring me that all charges were valid several times) informed me that in fact the second modem charge that was on my account shouldn't have been charged... Only further showing me that they in fact did not actually investigate the charges before telling me they were valid. I informed him that I was still awaiting contact on the additional billing dispute and he assured me that I would be contacted in 24 to 72 hours. It has now been a week and I have yet to be contacted by anyone from Comcast.Desired Settlement: I would like to be contacted by Comcast and be given a written notice that my rate will be exactly what I was promised on 5/29/14 and all credits and refunds will be issued to me as well. In addition, after all this confusion, I have serious doubts that my other bills at the time of change in April and May were credited correctly and would like those reviewed and any money refunded back to me.

I just don't understand how a company can have people promise a service at a certain rate, in writing, and then a month later tell me the person simply lied to me and they would do nothing about it.

Business

Response:

July 25, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: July 11, 2014 Re: [redacted], [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office July11, 2014 regarding a promotional concern. I spoke with [redacted] on July 16, 2014 and apologized to him for the multiple calls and frustration experienced when attempting to have the issue addressed. I confirmed the promotional offer and [redacted] has accepted a 12 month promotion effective April 4, 2014. This non contract Digital Preferred XF triple play package includes the performance internet and Xfinity unlimited voice. They also have a 12 months free HD-DVR (high definition digital video recorder), 3 DTAs and a rental modem. In addition to the credits applied on May 29, 2014 further credits were applied on July1, 2014 and July 16, 2014 respectively. All these will reflect on [redacted]’s July 24, 2014 billing statement. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards,[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have, however, contacted Michael again to ask him if the error in credits which forced my automatic payments to short pay my bills had any negative effect on my credit score. I am still awaiting a response on this question. It is simply a concern of mine that Comcast's representatives attached a false credit to my account in May, and it caused my bill to be short paid by $50.

Regards,

The customer care from the office side of this company is a disgrace. I called multiple times within a month of having my service hooked up and I still have issues. Each time I call it is a different price, then when you receive the bill it is way more then the agreed upon price. Spoke to a supervisor she was charging me for a channel that I wouldn't even be able to watch. I had go call back again on that speak to a English speaking person and find out I have to go to another tier for one channel. Office enf of this company is a disgrace.

I want to start my review by stating the IT personal were all courteous; although some hard to understand (outsourced). We have had several issues with connection over the last couple of months. It seems to be caused by low signals. We have spoken with several IT personal over and over and get the same response. "We have to reset your modem". Why does this have to be done again and again? It doesn't work! This evening when I called IT did the same thing. I begged to have someone come to the house for a service call. It was ignored. I asked to speak to a manager; was put on hold for over 12 minutes, spoke to Mark for less than a minute and was "disconnected"-maybe. (Total minutes 37). Waited for him to call back and after 10 minutes made another call to Comcast. Went thru the whole thing again and FINALLY was told a technician would come to the house tomorrow. Total phone minutes for this call-53. This supervisor, Eugene, was more knowledgeable, and looking into my account he said, "it looks like the problem is originating from outside the house". We will see what tomorrow brings.

From the beginning, we ordered Comcast about a month - 2 months ago and it was working fine wi-fi wise, the TV's and DVR's they supplied us were not working correctly, they changed channel by themselves, and the techs were rude and abrupt with us. As we kept complaining about the service, they kept giving us all new boxes and failed to mention the 10$ service charge for the router they supply. about 20 days into service the wifi started to drop dramatically and since then has not been working correctly for what we payed for. We upgraded packages from single play to triple play with "Boost" to the wifi which supposedly makes it better. We pay 189$ for crappy service that doesn't truly work and has the slowest internet. We called out 3 techs, 2 supervisors, and called the rudest customer service imaginable and nothing has been done or looked into. One of the supervisors they sent out got nasty with my mother who was the owner and manager of our account and said "IT'S YOU!" in a loud and very shocking voice. We reported the man immediately but nothing was done because they figure this is the only service you can get deal with it. I personally have called verizon, time warner, optimum, and other internet companies and turns out Comcast has monopolized the area and we cannot get any other internet / TV services from other outside services because Comcast "services your area". I had to contact the online chat team over at comcast to get better answers in which were a lot nicer than the customer service techs on the phone over in India. The online team helped me understand what was going on but ultimately did not know what the [redacted] they were doing. All I got from the online team was reset the modem repeatedly but no other fixes, the ultimate end result being call our tech support and have a tech come out which basically got me no where in the first place. One of the techs that has come out in the past took literally 5 minutes to look at the TV, Wifi, and phones and said, they could have done this from the shop and walked right the [redacted] out not even a goodbye. The customer service techs are known for how obnoxious and abusive they are towards their people who pays their [redacted] wages. As you can see I am extremely feed up with nothing being done, a monopolized area in which I cannot get any other services, and we are forced paying for services we are stuck with.

Comcast has the worst customer service I have ever experienced. Working in customer service I know how customers should be treated. They have no idea. I paid my bill in full prior to due date. They claim another customer requested a refund and they accidentally sent it to my account instead. When I first called they accused me of returning a payment. I had to escalate it to someone for reserch for them to figure it was their fault. What a huge inconvenience I had to freeze my bank account because this could lead to fraud. I wanted to know who was assessing my account and processing refunds without my request. They claimed it was the system and not an actual person. Karen in specialty services tell me to just pay the balance when due. Took about a week to get that answer. One day later I come home and my service is disconnected because of a past due balance. A balance that was paid and given back to me by THEM. Why should I be inconcience and have to process a separate transaction for THEIR MISTAKE. My payments are scheduled and I balance my banking as such. I think it would be worth paying more than with FIOS having to deal with their crappy service and mistakes.

I decided to switch from directv to comcast for tv services in an effort to save money on my monthly bill. the tech came out today to install the box. he was here for over an hour and a half and all we got were error codes. he called into his company 6 times and was told the box he brought was connected to someone else's account but after the 3rd and my account info he was assured the box was corrected to my account. he was here at 1 pm it is now 3:33 pm and still we have no tv service. I executed chat online and for over an hour got no resolution. I called into comcast and for over a half hour got no resolution. I requested MULTIPLE times to cancel the tv service and revert back to the same internet service I previously had with NO CHANGES, DISRUPTIONS OR ADDITIONAL CHARGES and was told I would have to call back tomorrow because their customer service wasn't open on sunday. let me tell you I was transferred 4 times on chat and 5 times on the phone and now I have to go back through that ordeal again tomorrow. I had to call diretv back to reinstate my service. I want to let it be known that IF I am charged for anything other than my regular internet service or IF there are any changtes or disruptions to my internet service, this will become a formal complaint and I will be asking for damages. comcast is by far THE WORST company in the history of companies.

Comcast requires you to sign a contract with them which they strictly follow. They continue to require you to own a phone and then sell your phone number to vendors who call you all day long, and continuously. Now they are selling our email address. This breech in confidentiality is wrong. Also they hold you accountable to their contract with you, but consistently breech the contract to benefit them.

Review: Hello,Comcast:

My name is [redacted] , Address is [redacted],CA,[redacted] ;

I had two Comcast accounts before, One was [redacted] with [redacted] employee internet plan, Monthly fee is around 80$, another account was [redacted] with TV, monthly fee is around 25$.

On Nov 2013, When I called customer server , Comcast agent kindly recommended a blast plan with less monthly fee around 60$, I accepted . CS told me she will combine my two accounts as one account with internet and TV , and will mail a new device to me. I confirm with CS I do not have to involve in combination of my two account.

After I received a new device, I tried several times to install but no luck. That time is near holiday ,I was very busy on my business, I think I still have [redacted] to support my online business , I do not think there is no problem. BUT on Jan 2014, I found there is $75+25$+60$ double service charges for two month, I chat and call CS , I was told nobody combine my two account , I have [redacted] internet and Blast plan at same time!, So I have to pay both fee ,even if I never use blast internet service at that time. CS grantees she will take care of combination of my account ,why should I pay because of Comcast’s fault ?

I was recommend by CS to call hot line to close my [redacted] employee internet plan, Yes ,I called ,but after a couple of days, Comcast shut down all of Internet service and TV service ! put my online business in a jeopardize. I have to call CS to retrieve my service, and was recommend again to call comcast business department to close my [redacted] employee plan. After several days ,at last ,my [redacted] internet plan is gone.

But I still have not installed device successfully for blast plan, I have to call CS again , CS arrange an appointment on Jan 23, 2014. when service men come , he found Comcast send me a WRONG device on Nov 2013, That WRONG device only have TV access, that is reason I can not install by myself , On Feb bill ,I found Comcast charged 99.99$ on this installation. I have to pay again because of Comcast ' fault.

I request Comcast initiate investigation, refund Internet fee of blast plan from 11-8-2013 to Jan-23-2014 which I never use. and refund $99.99 CHSI pro install fee to me .

I like to mention here , all of Comcast CS and service men are nice ,patient and helpful. But nobody knew big picture , no one follow up a complicate case, make customer feel frustrated to go into a loop. I started to use Comcast from 2008 , I have an online business built on this address , I never complain price only if Comcast provide high speed internet consistently. But this change plan issue is really hurt me on wasting money , wasting time on both side .

BTW , I have called and chat and sent this letter to comcast's sunnyvale local office on 3/20/2014, but no any response until now.

Thanks

Email: [redacted]Desired Settlement: refund Internet fee of blast plan from 11-8-2013 to Jan-23-2014 which I never use. and refund $99.99 CHSI pro install fee to me

Business

Response:

May 22, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: May 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office May 19, 2014 regarding a billing issue. On May 21, 2014, I contacted **. [redacted] via email in regard to his concerns. A credit has been applied to his account on May 21, 2014 for three months of internet service and the internet installation charge. The credit will appear on their next billing statement, which will be issued on May 28, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

They raise there price 1 month, you call to ask why and they give you stupid answers then give options for a new plan it works for 1 month then they raise it again! It by far is the worst company to deal with when you talk to another country person that can hardly speak English! There business practice feels like a bait and switch with there service and billing!

Review: We spoke with a direct sales representative from Comcast and he promised channels we did not receive. I contacted customer service only to get know where. I requested an email or direct mailing address for the company only to be dumped into the customer service 800 number. The company needs to be aware of salesman incorrectly selling their products. If you are selling apples then you need to provide apples not ORANGES!Desired Settlement: I would like the channels that we agreed upon without any extra fees.

Business

Response:

April 28, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 3, 2014 Re: [redacted]Dear Sir or Madam,This letter is in response to the complaint filed by [redacted], received in our office April 4, 2014 in regard to promotional rates. I spoke with [redacted] on April 9, 2014 informing her that a twelve month discount was applied for the digital starter package and performance internet service effective April 9, 2014 through April 9, 2015. At the conclusion of the discount, standard retail rates will apply for both services. I apologized to **. [redacted] for the customer service experience and incorrect cable channel package applied to her account. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted] Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

After 12 months Comcast Slammed me for a 30% increase , when they advertise that Direct TV does this and they don't . No customer service people to help , just sorry . Need to get more regulations on this contract business they do without customer knowledge or understanding .

Comcast is the worst internet provider I have EVER had. I live in one of the FEW cities that Comcast puts a data cap on. Comcast only has data caps on 2% of the U.S. population. Well, how is that fair? What if (for example take my family's situation) both parents are educators and need the data for their work when not in the office? Teachers don't make a lot of money. Especially in certain types of schools. So how is it fair that they should be worried about their data when other people around the US. don't have to be? I would not recommend this internet service on that account. Also, the quality of the internet service is unstable.

After several months of aggravation with installing fiber and SIP service, adding about $10,000 in equipment, spending several thousand dollars more for IT staff support during the install and agreeing to a 5 year contract of nearly $2,000 per month, Comcast has the nerve to notify me that, despite being only 2 months into the 5 year agreement, they are going to start charging me an additional $24.95/month for Equipment Fees at each of our locations. Why have a contract if they can raise fees anytime they wish? I called and was told that the contract is only for the service and not the equipment and they can raise the price on that any time they want. In the big picture its a small issue but its so disrespectful and inconsidrate that I had to report it and share this with others

Review: I called Comcast to activate a cable modem that I had purchased. During the call I also inquired about upgrading to the next speed tier for internet service. I currently pay about $67 a month for internet only. The rep told me I could get a speed twice as fast for $55 a month for one year then the price would rise to $79. I agreed to take the offer. The rep was continuing to work to make sure I was getting my new speed, and told me it could take an hour for the modem to be properly provisioned and that he would call back which he did. It was during the second call he informed me that he had bundled basic tv with my package which I was surprise to hear since I didn't ask for it. but since the price wasn't different I let it be since after a year I'd remove it and return to cable internet only. I received an email this morning explaining my new services which not only includes basic TV but Xfinity voice. The monthly price looks to around $90 a month. I'm disappointed that the rep who was very nice on the phone would add things to my account I clearly didn't ask for. IDesired Settlement: I want Comcast to remove all services except internet and to honor the $55 a month for one year I was originally offered.

Business

Response:

October 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 18, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by Mr. [redacted], received in our office on September 15, 2014 in regard to a downgrade of service. I spoke with [redacted] on September 24, 2014 to discuss his concerns. I confirmed that his account was downgraded as requested effective September 16, 2014 to internet only service. I advised [redacted] that a twelve (12) month promotional offer for internet services was applied on September 16, 2014. This offer will expire in August 2015 and retail rates will apply. I also confirmed that the Digital TV service was removed on September 16, 2014 with an effective date of September 14, 2014. I apologized for any inconveniences they may have experienced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Ms. S. B[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I feel that i'm not the only one something like this has happenned to. While I am satifised with the resolution I hope this doesnt get the rep who did this in trouble.I believe theres too much pressure put on these peopke to sign customer up for additional services. Honestly I don't think this will change anything.

Regards,

Cornelius Williams

Although I have always paid my bill on time, I am treated extremely poorly whenever I have an issue with my account. Their customer service is a joke. They made me cancel my account and start a new account because I was changing addresses. I thought that would be find, until I realized how incompetent the company as a whole is. To start off with, they cancelled my account a week before the set date so I called and had the issue "fixed". I went to turn in my old equipment (took hours), to only be told that my account hasn't been cancelled and there is no set date for it to end on. As I attempted to not laugh in the costumer service representative's face, I cancelled that account. I was also charged a full month's of service at a higher rate than I had been, so I was promised a refund check.
The next set of problems began once I moved. Somehow they mismatched the two accounts I had (one cancelled and one new) into one. They no longer could find my account, yet I had already paid the first payment to my "account". Once they managed to find my account, they realized they sent my refund check to my old address. I currently have been waiting 3 months for the new refund check sent to my actual address.
In short, cable/internet is supposed to make one's life more convenient and enjoyable but with Comcast, you'll be wishing you lived under a rock. I currently have a no Comcast party planned for the day my Comcast contract is up!

Review: I called COMCAST on 11/21/2013 regarding my account shut off. I had made a payment of $82 on 11/18/2013. The agent I spoke to told me I only had to pay $2.37 alte fee plus a handling fee of $5.99. I accepted that but she charged my card $84.74 which overdrew my bank. I called back and was told it would be refunded within 24 to 48 hours. This was on 11/21/2013 and nothing has been refunded. This was an illegal charge as it was not authorized. So now I have the over draught fees of $102 plus the $84.74 showing on my bank.Desired Settlement: Refund the 84.74 plus the $102 over draught fees caused by this illegal charge.

Business

Response:

December 4, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 25, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office November 26, 2013 in regard to an unauthorized withdrawal from their bank account.

I spoke with **. [redacted] on December 5, 2013 and confirmed that he did not request a credit card payment withdrawal for a different amount than what was agreed to with customer service on November 20, 2013. Accounting has reversed the debit back to **. [redacted]’s account December 6, 2013 and he should be able to view the credit in 5 business days. I advised **. [redacted] that once we process the correction that his Comcast account will be in a 30 day delinquent status. **. [redacted] agreed to allow his financial institution waive the overdraft fees due to the error.

I apologize for any inconvenience or frustrations he experienced while attempting to resolve this matter.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Relations

Comcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

They advertise that they can help you move by Turing on your service when ever you want at you new address. When we moved we went two weeks with no phone, cable or Internet service. They told us we could not get our account activated at our new address until the last person that lived here moved there account. That woman had already turned off her service so there was none when we moved in.

Sick and tired of these temporarily technical issues / cable freezing / search guide from box is very slow .. WiFi is slow even, when they say boosted WiFi. Have to call customer service every month for complaint. Way over price for these issues.

My Father was in Hospice from 5/31/2015 to November 14,2015. During this time, as he was dying, he requested I call and terminate his business internet and phone service. I spoke with over 9 different agents from Oct 26-November 16. I was told that my father could give a verbal on the phone, then that he couldnt. I was advised that I would get an e-mail, which would instruct me what to do and never recieved any e-mails with follow up instructions.I was told Comcast would schedule a time with my mother and no one ever called. I requested to speak to a Supervisor and was told none were available. During a time when I should have been spending time with my father, I was on the phone, speaking with 3 different departments. The right hand did not know what the left hand was doing.There was no communication. I called to follow up requesting what the process was and each time there was no process. I was told by 7 agents I could keep the phone number that my parents had since 1977. This was important because my dad passed and a day later. Someone came out, never notified my mother, and disconected the line. I called my mother the next morning and could not get her. As did multiple family members. I called her on her caell and told her I would follow up. When I called I was instructed by a lady with zero customer service who raised her voice at me and told me I was wrong and she was right about transfering numbers. At that point, I told her we wanted to discontinue all services with comcast and were going with AT and T. My dad had been a loyal customer to Comcast. I find it hard to believe it takes over3 plus weeks to do a simple task of converting a business to home internet and phone line. I will never, never reccomend COMCAST as long as I live. They made a huge deal out of a simple task when my father was on his deathbed.

Check fields!

Write a review of Comcast Corporation

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Comcast Corporation Rating

Overall satisfaction rating

Description: Television - Cable, CATV & Satellite, Cable TV, Internet & Telephone Installation Service, Internet Services, Telephone Communications

Address: 5205 N O Connor Blvd Ste 900, Irving, Texas, United States, 75039-3724

Phone:

Show more...

Web:

This website was reported to be associated with Comcast Corporation.



Add contact information for Comcast Corporation

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated