Initial Business Response /* (1000, 5, 2015/01/30) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
The client had enrolled in our services in May 2012 for investigation, tax preparation, and negotiation services. Additional...
documents are necessary for the completion of these services. We contacted our client via phone, email, mail, and SMS text weekly for 2 years in our effort to obtain these documents. The client has acknowledged that he received the letters and emails regarding the documents that we require. Furthermore, we spoke with the IRS while we were waiting to receive the necessary documentation. At the time of cancellation request, we contacted the client in regard to his cancellation request to process a refund and again, received no response. Prior to issuing a refund check, we verify a mailing address and if the client prefers a check, or refund onto the card. Upon finalizing the closure of his file, we supplied the client with a Do-It-Yourself packet in order to assist him in resolving the situation on his own. Our Client Services Agreement stipulates that the client is responsible for the timely completion and return of all requested documentation. He is in breach of this contract. However, we have agreed to refund all fees for services that were not finalized. A checks has already been overnight to the client. Had the client contacted us, this issue could have been easily resolved.
Initial Business Response /* (1000, 5, 2015/03/11) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
Given that every individual client's tax situation is unique, Community Tax has a two phase approach for addressing taxpayer's...
liabilities in order to avoid any confusion or making false promises. We first investigate the specific nature of the tax liability and conduct a financial analysis in order to determine what IRS program the tax payer best qualifies for. Once the investigation is complete, our team conducts a Case Review with the client where they review the tax liability information and explain the negotiation strategy with the associated cost. The Negotiation cost is predicated on the investigation results as some strategies are more complex than others. Our client then has the option to continue with our negotiation service and accept the cost, or they may decide not to proceed with our service, and are provided with a free do-it-yourself guide to help them handle the problem independently. It is during the negotiation phase that our team requests documentation validating income and expense data for the proposal submission. Should a client's income situation change during our process, our team will recalibrate their resolution strategy accordingly, in compliance of IRS eligibility requirements.
We have conducted a thorough review of Ms [redacted]'s case including listening to recorded calls between the customer and our representatives. There are some inaccuracies in her report. The initial enrollment call took place as outlined on 1/21/15 and Ms. [redacted] offered to make a first payment of $125 by Friday so we can start (Friday is 1/23/15). Further, the Payment Authorization form sent and signed by Ms. [redacted] outlined the weekly payment dates and amounts. Although Ms [redacted] noticed and changed the banking information, she had not noticed the payment schedule also outlined for her review and approval. Ms. [redacted] spoke with [redacted] on 1/23/15 and authorized us to reattempt the payment which ran successfully.. While our representative indicated that the investigation can be complete in as soon as 5 days, the investigation results are typically not released until the investigation fee has been paid. Ms. [redacted]'s final investigation payment was 2/20/15.
While [redacted] did discuss the Offer in Compromise, he did not set completion time frames during the 1/21 call. During the 2/20 conversation with [redacted], he explained that usually settlements take up to a year, however we have been seeing them complete in as little as 6 months. Additionally, Ms. [redacted]'s follow up conversation with [redacted] on 2/25 provided further clarification on the Offer in Compromise process: that the IRS does take 6-8 months to review a proposal, and they may or may not request updated documentation. Ms [redacted]'s situation is complex and a full explanation that her present income situation is short-term was not fully disclosed until her conversation with [redacted] on 2/24. Our post-enrollment Welcome Call is designed to capture any information that may have been missed during enrollment and case review. Community Tax was in the process of reassessing the strategy at the time of cancellation and her file was set for no further payments to take place until a determination was made. Unlike many companies, we do not require payment of our fees in full upfront nor do we apply finance charges. We will always ensure that a client is protected from enforcement action, however, a lengthy payment plan can result in a longer resolution time frame, which should be reasonably expected by the customer. In this interval our team is gathering necessary documents, preparing the proposal, and waiting for newly filed tax returns to be processed and assessed.
We have spoken with Ms. [redacted] and reviewed the information with her in detail. She acknowledged that while she noticed the different bank information, she did not notice the outlined payment schedule. She had believed she was clear regarding the nature of her income change earlier in the process, but may have been mistaken. We have discussed continuing her case at a discount, however her financial situation does not allow it. In accordance with our commitment to providing excellent customer service, we have agreed to a refund of fees and will be providing her with a Do-it-Yourself packet to assist her in addressing her tax liabilities.
Ms. [redacted] and Community Tax agreed to a partial refund of her fees paid to Community Tax. Ms. [redacted] acknowledged agreement in her prior response. She stated that she “agreed to the terms above.” Community Tax considers this complaint resolved.
communit tax llc is a very responsible co. we are very happy with their work they were very professtional in every way they were very helpful and kept us informed at every level and
gave us a very satisfactory conclusion on our tax relief
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I would highly recommend Community Tax Relief, from the first phone call I made they were highly knowledgeble and helped me resolve my tax issue with the [redacted]. Thanks to them I can sleep at night again!!
I was very skeptical about these so called tax resolution companies,boy was I wrong. They gave me peace of mind big time .
Thank all people who worked with me . This review is no Bull.
''This is has been my best move ever'' they are great !!! I was in very bad shape financially ,after a bad divorce/ bankruptcy /and a for closure , I didn't what to do I was very desperate lost and veryyyy ! skeptical about those company who promise you the world as my (divorce lawyers) even my accountant didn't what to do , my trust was broken but I had do something ,it's after seeing they TV add I have decided to take an other desperate move crossing my fingers for not get an other scam...!!!Not only in three month my issue was fixed but I had over 70% of de debt erase they have been very efficient and professional.since I have been going working rebuilding my credit ...today I am back on track stress free my nails growing back lol!!! Thank you very very much, I sincerely recommend community taxe relief to all my friends and family .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
De [redacted]
An offer has been extended to Mr. [redacted] to partially refund his fees based on the circumstances of the case and based on the work completed by Community Tax.
Currently waiting on a response from Mr. [redacted].
Initial Business Response /* (1000, 5, 2015/01/30) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
The client had enrolled in our services in May 2012 for investigation, tax preparation, and negotiation services. Additional...
documents are necessary for the completion of these services. We contacted our client via phone, email, mail, and SMS text weekly for 2 years in our effort to obtain these documents. The client has acknowledged that he received the letters and emails regarding the documents that we require. Furthermore, we spoke with the IRS while we were waiting to receive the necessary documentation. At the time of cancellation request, we contacted the client in regard to his cancellation request to process a refund and again, received no response. Prior to issuing a refund check, we verify a mailing address and if the client prefers a check, or refund onto the card. Upon finalizing the closure of his file, we supplied the client with a Do-It-Yourself packet in order to assist him in resolving the situation on his own. Our Client Services Agreement stipulates that the client is responsible for the timely completion and return of all requested documentation. He is in breach of this contract. However, we have agreed to refund all fees for services that were not finalized. A checks has already been overnight to the client. Had the client contacted us, this issue could have been easily resolved.
Initial Business Response /* (1000, 5, 2015/03/11) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
Given that every individual client's tax situation is unique, Community Tax has a two phase approach for addressing taxpayer's...
liabilities in order to avoid any confusion or making false promises. We first investigate the specific nature of the tax liability and conduct a financial analysis in order to determine what IRS program the tax payer best qualifies for. Once the investigation is complete, our team conducts a Case Review with the client where they review the tax liability information and explain the negotiation strategy with the associated cost. The Negotiation cost is predicated on the investigation results as some strategies are more complex than others. Our client then has the option to continue with our negotiation service and accept the cost, or they may decide not to proceed with our service, and are provided with a free do-it-yourself guide to help them handle the problem independently. It is during the negotiation phase that our team requests documentation validating income and expense data for the proposal submission. Should a client's income situation change during our process, our team will recalibrate their resolution strategy accordingly, in compliance of IRS eligibility requirements.
We have conducted a thorough review of Ms [redacted]'s case including listening to recorded calls between the customer and our representatives. There are some inaccuracies in her report. The initial enrollment call took place as outlined on 1/21/15 and Ms. [redacted] offered to make a first payment of $125 by Friday so we can start (Friday is 1/23/15). Further, the Payment Authorization form sent and signed by Ms. [redacted] outlined the weekly payment dates and amounts. Although Ms [redacted] noticed and changed the banking information, she had not noticed the payment schedule also outlined for her review and approval. Ms. [redacted] spoke with [redacted] on 1/23/15 and authorized us to reattempt the payment which ran successfully.. While our representative indicated that the investigation can be complete in as soon as 5 days, the investigation results are typically not released until the investigation fee has been paid. Ms. [redacted]'s final investigation payment was 2/20/15.
While [redacted] did discuss the Offer in Compromise, he did not set completion time frames during the 1/21 call. During the 2/20 conversation with [redacted], he explained that usually settlements take up to a year, however we have been seeing them complete in as little as 6 months. Additionally, Ms. [redacted]'s follow up conversation with [redacted] on 2/25 provided further clarification on the Offer in Compromise process: that the IRS does take 6-8 months to review a proposal, and they may or may not request updated documentation. Ms [redacted]'s situation is complex and a full explanation that her present income situation is short-term was not fully disclosed until her conversation with [redacted] on 2/24. Our post-enrollment Welcome Call is designed to capture any information that may have been missed during enrollment and case review. Community Tax was in the process of reassessing the strategy at the time of cancellation and her file was set for no further payments to take place until a determination was made. Unlike many companies, we do not require payment of our fees in full upfront nor do we apply finance charges. We will always ensure that a client is protected from enforcement action, however, a lengthy payment plan can result in a longer resolution time frame, which should be reasonably expected by the customer. In this interval our team is gathering necessary documents, preparing the proposal, and waiting for newly filed tax returns to be processed and assessed.
We have spoken with Ms. [redacted] and reviewed the information with her in detail. She acknowledged that while she noticed the different bank information, she did not notice the outlined payment schedule. She had believed she was clear regarding the nature of her income change earlier in the process, but may have been mistaken. We have discussed continuing her case at a discount, however her financial situation does not allow it. In accordance with our commitment to providing excellent customer service, we have agreed to a refund of fees and will be providing her with a Do-it-Yourself packet to assist her in addressing her tax liabilities.
Ms. [redacted] and Community Tax agreed to a partial refund of her fees paid to Community Tax. Ms. [redacted] acknowledged agreement in her prior response. She stated that she “agreed to the terms above.” Community Tax considers this complaint resolved.
They really took care of my [redacted] taxes
,
communit tax llc is a very responsible co. we are very happy with their work they were very professtional in every way they were very helpful and kept us informed at every level and
gave us a very satisfactory conclusion on our tax relief
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I would highly recommend Community Tax Relief, from the first phone call I made they were highly knowledgeble and helped me resolve my tax issue with the [redacted]. Thanks to them I can sleep at night again!!
I was very skeptical about these so called tax resolution companies,boy was I wrong. They gave me peace of mind big time .
Thank all people who worked with me . This review is no Bull.
''This is has been my best move ever'' they are great !!! I was in very bad shape financially ,after a bad divorce/ bankruptcy /and a for closure , I didn't what to do I was very desperate lost and veryyyy ! skeptical about those company who promise you the world as my (divorce lawyers) even my accountant didn't what to do , my trust was broken but I had do something ,it's after seeing they TV add I have decided to take an other desperate move crossing my fingers for not get an other scam...!!!Not only in three month my issue was fixed but I had over 70% of de debt erase they have been very efficient and professional.since I have been going working rebuilding my credit ...today I am back on track stress free my nails growing back lol!!! Thank you very very much, I sincerely recommend community taxe relief to all my friends and family .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
De [redacted]
An offer has been extended to Mr. [redacted] to partially refund his fees based on the circumstances of the case and based on the work completed by Community Tax.
Currently waiting on a response from Mr. [redacted].