Initial Business Response /* (1000, 5, 2015/01/30) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
The client had enrolled in our services in May 2012 for investigation, tax preparation, and negotiation services. Additional documents...
are necessary for the completion of these services. We contacted our client via phone, email, mail, and SMS text weekly for 2 years in our effort to obtain these documents. The client has acknowledged that he received the letters and emails regarding the documents that we require. Furthermore, we spoke with the IRS while we were waiting to receive the necessary documentation. At the time of cancellation request, we contacted the client in regard to his cancellation request to process a refund and again, received no response. Prior to issuing a refund check, we verify a mailing address and if the client prefers a check, or refund onto the card. Upon finalizing the closure of his file, we supplied the client with a Do-It-Yourself packet in order to assist him in resolving the situation on his own. Our Client Services Agreement stipulates that the client is responsible for the timely completion and return of all requested documentation. He is in breach of this contract. However, we have agreed to refund all fees for services that were not finalized. A checks has already been overnight to the client. Had the client contacted us, this issue could have been easily resolved.
I had a significant tax issue that I was facing as a result of a failed business venture. Community Tax was able to work with me in facing the issues and obtaining a very satisfactory result for me. My OIC was accepted by the [redacted] saving me a lot of money and giving me peace of mind. My tax advisor was very professional and was able to resolve my issue in a timely manner. I would recommend this firm to anyone with a serious tax problem.
I owed [redacted] $60,000 and Community Tax Relief (CTR) assisted me every step of the way, and made a settlement (Offer & Compromise) at $1,080.00. With this outcome, I totally credit and champion the CTR for excellent services in terms of periodic case review, next step action steps, legal representations and negotiation, and just maintaining effective communication with me. I would highly recommend their services to other individuals. This was a great sigh of relief for me.
I have and will continue to recommend community tax relief llc to any of my friends and family who could be in a similar tax burden situation as I was...
Ctr was unbelievably helpful and patient with me... I wasnt just in a bad financial state... it all wieghed on my mental state as well.. I did my best to do what I needed to on my end...but things took time for me and ctr never gave up on me... I ended up paying pennys on a dollar and couldn't be more pleased with ctr.. a huge weight has been lifted off me and I thank ctr for their patience and professional service...
They have been really great to work with. My case was a difficult one and they stuck with me until it was settled. I especially want to thank [redacted] for all of her help.
C.T.R. Has been very helpful in resolving my Tax issue with the State and Fed. [redacted] offices. They have been very courteous and informative with me on my case.
I'm very happy with the way they have handled my case and with the out come thus far.
What an AWESOME experience!!!My first return call from Community Tax came from one of it's owners - who at the time was on vacation with his family!! I have never known a company who's founders are so commited to thier company that they are willing to return a phone call, simply because I sent an email stating that I was upset that no one had called me back, not to consider it months BEFORE I ever sent them a dime. I am really glad in retrospect that the first call I made to Community Tax was less than appealing (because of the [redacted] INCORRECT rating of this company ) because I really put them to the test, thinking they would fail like the others. I needed to be absolutely sure that whoever helped me could be trusted with literally “everything†we have, and I could trust they would have our best interests at heart. When I called Community Tax I had already started trying to get help from other so-called tax companies and the companies that I contacted turned out to be a joke! Two of those companies had AAA ratings with [redacted] They just wanted money…for what I am still not sure, they wanted money upfront and banking information before we ever got started on the taxes. Community Tax has been a blessing! I cannot Thank this staff enough for their honesty, integrity and diligence for our significant tax debt situation. It has been a blessing to know that they were taking care of a very stressful situation and I could give them what they needed and not have to worry about it. I knew it would be done correctly and in our best interest. This company had a team put in over a month's worth of work before we ever discussed payment for thier services, which are very reasonable especially considering all that they had to do for us. The constant contact with the team working our case was so refreshing. They sent us updates whenever there was progress made and sometimes they just called to check on my husband and I to see if there was anything we needed or had questions about. I do not know a single company that does that! Communtiy Tax employees take GREAT PRIDE in thier work and thier ability to get the customer the best resolution possible. Tax debt and dealing with the IRS can be stifelling, but thanks the people of Community Tax, I was able to resolve our issues without having to deal with the IRS anymore! They took care of everything, AND saved us thousands of dollars in the process!! THANK YOU COMMUNITY TAX!!!
Hello Kim. Your 2014 and 2015 tax returns are scheduled to be filed today, 5/22/17. We still have not received the signed 2016 tax return. We will re-email this to you today for signature. Additionally, an extension form was already filed for your 2016 return, so there is no penalty for filing...
after the April deadline. Please reach out to our Customer Satisfaction team at 773-577-2938 for more details, and to help resolve any issues. Thank you,Community Tax
Less than two weeks to resolve the issue at what I found to be a fair cost (I only shopped around at two different firms, so I can't say if they're the cheapest for certain). Will use again is issues arise. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
My husband owed a lot of taxes for a period of time when he only filed his taxes some of the time. By the time we contacted Community Tax, he owed a little over $58K. We were told by Community Tax that they can DECREASE his tax debt by almost half by getting rid of the interest and penalties and negotiating a monthly payment we can afford. Eight months and $5500 later, they were able negotiate our monthly payment to $320/mo. However, he still owed $58K. When I asked why they did not decrease the balance as promised, we were told this: ''The IRS have essentially 10 years to collect on taxes after you have filed them. Due to this fact.....my husband would never pay the full $58K because the previous tax years will have expired before 2026." So, because my husband filed his 2004-2006 taxes late, they will expire in 2018 & 2019, which will take away from the balance since the IRS can no longer legally collect those years. This is all good to know, but what is the point of paying this company over $5K to ''lower'' my IRS debt when they are not lowering anything.......the debt is expiring by itself, yet this is what they are advertising. We feel that we have been scammed out of our money.
I would like to say thank you for such a great company. Community Tax service did an outstanding job of fighting on my behalf to allow the IRS to accept an offer that allowed me to better manage my finances and to settle with a payment that I could afford. This Service is great! They were very friendly oriented, treated me with respect and made me fell very comfortable sharing my personal information. I would recommend this company to all my family and friends.
I highly recommend Community Tax! Everyone I dealt with was professional, courteous, extremely helpful and empathetic to my situation.
Their knowledge and expertise was most impressive and the arrangements they made for me with the [redacted] exceeded my expectations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint # [redacted]. Community Tax LLC has agreed to refund $ 1300.00 of their original fee. I agree with their response I am happy with their willingness and desire to ensure that I was 100% completely satisfied. I can whole heartedly recommend Community Tax LLC to other people. [redacted]
Community Tax helped me tremendously to resolve my legal issues. Daniel [redacted] and Mike [redacted] were both very helpful through this process. I will definitely recommend this company to anyone in the same situation as myself.
Everyone I worked with at Community Tax Relief was courteous, extremely knowledgable and kind. Jennifer [redacted] and her team were all so helpful and made my dreadful financial situation less painful. I would recommend them to anyone and everyone. I saw their ad on the tv and am so glad that I used their services.
The staff at Community Tax LLC are just terrific! Our experience with each member of their professional team handled our account with care and understanding through the entire process. At one point we had some health issues in the family and the staff at Community Tax were considerate and helpful during this unforeseen event and they were able to get the necessary extensions when needed. When the final results were in they had done a outstanding job in our opinion and I would recommend there services to anyone having tax issues.
Initial Business Response /* (1000, 5, 2015/03/11) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
Given that every individual client's tax situation is unique, Community Tax has a two phase approach for addressing taxpayer's...
liabilities in order to avoid any confusion or making false promises. We first investigate the specific nature of the tax liability and conduct a financial analysis in order to determine what IRS program the tax payer best qualifies for. Once the investigation is complete, our team conducts a Case Review with the client where they review the tax liability information and explain the negotiation strategy with the associated cost. The Negotiation cost is predicated on the investigation results as some strategies are more complex than others. Our client then has the option to continue with our negotiation service and accept the cost, or they may decide not to proceed with our service, and are provided with a free do-it-yourself guide to help them handle the problem independently. It is during the negotiation phase that our team requests documentation validating income and expense data for the proposal submission. Should a client's income situation change during our process, our team will recalibrate their resolution strategy accordingly, in compliance of IRS eligibility requirements.
We have conducted a thorough review of Ms [redacted]'s case including listening to recorded calls between the customer and our representatives. There are some inaccuracies in her report. The initial enrollment call took place as outlined on 1/21/15 and Ms. [redacted] offered to make a first payment of $125 by Friday so we can start (Friday is 1/23/15). Further, the Payment Authorization form sent and signed by Ms. [redacted] outlined the weekly payment dates and amounts. Although Ms [redacted] noticed and changed the banking information, she had not noticed the payment schedule also outlined for her review and approval. Ms. [redacted] spoke with [redacted] on 1/23/15 and authorized us to reattempt the payment which ran successfully.. While our representative indicated that the investigation can be complete in as soon as 5 days, the investigation results are typically not released until the investigation fee has been paid. Ms. [redacted]'s final investigation payment was 2/20/15.
While [redacted] did discuss the Offer in Compromise, he did not set completion time frames during the 1/21 call. During the 2/20 conversation with [redacted], he explained that usually settlements take up to a year, however we have been seeing them complete in as little as 6 months. Additionally, Ms. [redacted]'s follow up conversation with [redacted] on 2/25 provided further clarification on the Offer in Compromise process: that the IRS does take 6-8 months to review a proposal, and they may or may not request updated documentation. Ms [redacted]'s situation is complex and a full explanation that her present income situation is short-term was not fully disclosed until her conversation with [redacted] on 2/24. Our post-enrollment Welcome Call is designed to capture any information that may have been missed during enrollment and case review. Community Tax was in the process of reassessing the strategy at the time of cancellation and her file was set for no further payments to take place until a determination was made. Unlike many companies, we do not require payment of our fees in full upfront nor do we apply finance charges. We will always ensure that a client is protected from enforcement action, however, a lengthy payment plan can result in a longer resolution time frame, which should be reasonably expected by the customer. In this interval our team is gathering necessary documents, preparing the proposal, and waiting for newly filed tax returns to be processed and assessed.
We have spoken with Ms. [redacted] and reviewed the information with her in detail. She acknowledged that while she noticed the different bank information, she did not notice the outlined payment schedule. She had believed she was clear regarding the nature of her income change earlier in the process, but may have been mistaken. We have discussed continuing her case at a discount, however her financial situation does not allow it. In accordance with our commitment to providing excellent customer service, we have agreed to a refund of fees and will be providing her with a Do-it-Yourself packet to assist her in addressing her tax liabilities.
Initial Business Response /* (1000, 5, 2015/01/30) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
The client had enrolled in our services in May 2012 for investigation, tax preparation, and negotiation services. Additional...
documents are necessary for the completion of these services. We contacted our client via phone, email, mail, and SMS text weekly for 2 years in our effort to obtain these documents. The client has acknowledged that he received the letters and emails regarding the documents that we require. Furthermore, we spoke with the IRS while we were waiting to receive the necessary documentation. At the time of cancellation request, we contacted the client in regard to his cancellation request to process a refund and again, received no response. Prior to issuing a refund check, we verify a mailing address and if the client prefers a check, or refund onto the card. Upon finalizing the closure of his file, we supplied the client with a Do-It-Yourself packet in order to assist him in resolving the situation on his own. Our Client Services Agreement stipulates that the client is responsible for the timely completion and return of all requested documentation. He is in breach of this contract. However, we have agreed to refund all fees for services that were not finalized. A checks has already been overnight to the client. Had the client contacted us, this issue could have been easily resolved.
Initial Business Response /* (1000, 5, 2015/01/30) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
The client had enrolled in our services in May 2012 for investigation, tax preparation, and negotiation services. Additional documents...
are necessary for the completion of these services. We contacted our client via phone, email, mail, and SMS text weekly for 2 years in our effort to obtain these documents. The client has acknowledged that he received the letters and emails regarding the documents that we require. Furthermore, we spoke with the IRS while we were waiting to receive the necessary documentation. At the time of cancellation request, we contacted the client in regard to his cancellation request to process a refund and again, received no response. Prior to issuing a refund check, we verify a mailing address and if the client prefers a check, or refund onto the card. Upon finalizing the closure of his file, we supplied the client with a Do-It-Yourself packet in order to assist him in resolving the situation on his own. Our Client Services Agreement stipulates that the client is responsible for the timely completion and return of all requested documentation. He is in breach of this contract. However, we have agreed to refund all fees for services that were not finalized. A checks has already been overnight to the client. Had the client contacted us, this issue could have been easily resolved.
I had a significant tax issue that I was facing as a result of a failed business venture. Community Tax was able to work with me in facing the issues and obtaining a very satisfactory result for me. My OIC was accepted by the [redacted] saving me a lot of money and giving me peace of mind. My tax advisor was very professional and was able to resolve my issue in a timely manner. I would recommend this firm to anyone with a serious tax problem.
I owed [redacted] $60,000 and Community Tax Relief (CTR) assisted me every step of the way, and made a settlement (Offer & Compromise) at $1,080.00. With this outcome, I totally credit and champion the CTR for excellent services in terms of periodic case review, next step action steps, legal representations and negotiation, and just maintaining effective communication with me. I would highly recommend their services to other individuals. This was a great sigh of relief for me.
I have and will continue to recommend community tax relief llc to any of my friends and family who could be in a similar tax burden situation as I was...
Ctr was unbelievably helpful and patient with me... I wasnt just in a bad financial state... it all wieghed on my mental state as well.. I did my best to do what I needed to on my end...but things took time for me and ctr never gave up on me... I ended up paying pennys on a dollar and couldn't be more pleased with ctr.. a huge weight has been lifted off me and I thank ctr for their patience and professional service...
They have been really great to work with. My case was a difficult one and they stuck with me until it was settled. I especially want to thank [redacted] for all of her help.
C.T.R. Has been very helpful in resolving my Tax issue with the State and Fed. [redacted] offices. They have been very courteous and informative with me on my case.
I'm very happy with the way they have handled my case and with the out come thus far.
What an AWESOME experience!!!My first return call from Community Tax came from one of it's owners - who at the time was on vacation with his family!! I have never known a company who's founders are so commited to thier company that they are willing to return a phone call, simply because I sent an email stating that I was upset that no one had called me back, not to consider it months BEFORE I ever sent them a dime. I am really glad in retrospect that the first call I made to Community Tax was less than appealing (because of the [redacted] INCORRECT rating of this company ) because I really put them to the test, thinking they would fail like the others. I needed to be absolutely sure that whoever helped me could be trusted with literally “everything†we have, and I could trust they would have our best interests at heart. When I called Community Tax I had already started trying to get help from other so-called tax companies and the companies that I contacted turned out to be a joke! Two of those companies had AAA ratings with [redacted] They just wanted money…for what I am still not sure, they wanted money upfront and banking information before we ever got started on the taxes. Community Tax has been a blessing! I cannot Thank this staff enough for their honesty, integrity and diligence for our significant tax debt situation. It has been a blessing to know that they were taking care of a very stressful situation and I could give them what they needed and not have to worry about it. I knew it would be done correctly and in our best interest. This company had a team put in over a month's worth of work before we ever discussed payment for thier services, which are very reasonable especially considering all that they had to do for us. The constant contact with the team working our case was so refreshing. They sent us updates whenever there was progress made and sometimes they just called to check on my husband and I to see if there was anything we needed or had questions about. I do not know a single company that does that! Communtiy Tax employees take GREAT PRIDE in thier work and thier ability to get the customer the best resolution possible. Tax debt and dealing with the IRS can be stifelling, but thanks the people of Community Tax, I was able to resolve our issues without having to deal with the IRS anymore! They took care of everything, AND saved us thousands of dollars in the process!! THANK YOU COMMUNITY TAX!!!
Hello Kim. Your 2014 and 2015 tax returns are scheduled to be filed today, 5/22/17. We still have not received the signed 2016 tax return. We will re-email this to you today for signature. Additionally, an extension form was already filed for your 2016 return, so there is no penalty for filing...
after the April deadline. Please reach out to our Customer Satisfaction team at 773-577-2938 for more details, and to help resolve any issues. Thank you,Community Tax
Less than two weeks to resolve the issue at what I found to be a fair cost (I only shopped around at two different firms, so I can't say if they're the cheapest for certain). Will use again is issues arise. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
My husband owed a lot of taxes for a period of time when he only filed his taxes some of the time. By the time we contacted Community Tax, he owed a little over $58K. We were told by Community Tax that they can DECREASE his tax debt by almost half by getting rid of the interest and penalties and negotiating a monthly payment we can afford. Eight months and $5500 later, they were able negotiate our monthly payment to $320/mo. However, he still owed $58K. When I asked why they did not decrease the balance as promised, we were told this: ''The IRS have essentially 10 years to collect on taxes after you have filed them. Due to this fact.....my husband would never pay the full $58K because the previous tax years will have expired before 2026." So, because my husband filed his 2004-2006 taxes late, they will expire in 2018 & 2019, which will take away from the balance since the IRS can no longer legally collect those years. This is all good to know, but what is the point of paying this company over $5K to ''lower'' my IRS debt when they are not lowering anything.......the debt is expiring by itself, yet this is what they are advertising. We feel that we have been scammed out of our money.
I would like to say thank you for such a great company. Community Tax service did an outstanding job of fighting on my behalf to allow the IRS to accept an offer that allowed me to better manage my finances and to settle with a payment that I could afford. This Service is great! They were very friendly oriented, treated me with respect and made me fell very comfortable sharing my personal information. I would recommend this company to all my family and friends.
I highly recommend Community Tax! Everyone I dealt with was professional, courteous, extremely helpful and empathetic to my situation.
Their knowledge and expertise was most impressive and the arrangements they made for me with the [redacted] exceeded my expectations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint # [redacted]. Community Tax LLC has agreed to refund $ 1300.00 of their original fee. I agree with their response I am happy with their willingness and desire to ensure that I was 100% completely satisfied. I can whole heartedly recommend Community Tax LLC to other people. [redacted]
Community Tax helped me tremendously to resolve my legal issues. Daniel [redacted] and Mike [redacted] were both very helpful through this process. I will definitely recommend this company to anyone in the same situation as myself.
Everyone I worked with at Community Tax Relief was courteous, extremely knowledgable and kind. Jennifer [redacted] and her team were all so helpful and made my dreadful financial situation less painful. I would recommend them to anyone and everyone. I saw their ad on the tv and am so glad that I used their services.
The staff at Community Tax LLC are just terrific! Our experience with each member of their professional team handled our account with care and understanding through the entire process. At one point we had some health issues in the family and the staff at Community Tax were considerate and helpful during this unforeseen event and they were able to get the necessary extensions when needed. When the final results were in they had done a outstanding job in our opinion and I would recommend there services to anyone having tax issues.
Initial Business Response /* (1000, 5, 2015/03/11) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
Given that every individual client's tax situation is unique, Community Tax has a two phase approach for addressing taxpayer's...
liabilities in order to avoid any confusion or making false promises. We first investigate the specific nature of the tax liability and conduct a financial analysis in order to determine what IRS program the tax payer best qualifies for. Once the investigation is complete, our team conducts a Case Review with the client where they review the tax liability information and explain the negotiation strategy with the associated cost. The Negotiation cost is predicated on the investigation results as some strategies are more complex than others. Our client then has the option to continue with our negotiation service and accept the cost, or they may decide not to proceed with our service, and are provided with a free do-it-yourself guide to help them handle the problem independently. It is during the negotiation phase that our team requests documentation validating income and expense data for the proposal submission. Should a client's income situation change during our process, our team will recalibrate their resolution strategy accordingly, in compliance of IRS eligibility requirements.
We have conducted a thorough review of Ms [redacted]'s case including listening to recorded calls between the customer and our representatives. There are some inaccuracies in her report. The initial enrollment call took place as outlined on 1/21/15 and Ms. [redacted] offered to make a first payment of $125 by Friday so we can start (Friday is 1/23/15). Further, the Payment Authorization form sent and signed by Ms. [redacted] outlined the weekly payment dates and amounts. Although Ms [redacted] noticed and changed the banking information, she had not noticed the payment schedule also outlined for her review and approval. Ms. [redacted] spoke with [redacted] on 1/23/15 and authorized us to reattempt the payment which ran successfully.. While our representative indicated that the investigation can be complete in as soon as 5 days, the investigation results are typically not released until the investigation fee has been paid. Ms. [redacted]'s final investigation payment was 2/20/15.
While [redacted] did discuss the Offer in Compromise, he did not set completion time frames during the 1/21 call. During the 2/20 conversation with [redacted], he explained that usually settlements take up to a year, however we have been seeing them complete in as little as 6 months. Additionally, Ms. [redacted]'s follow up conversation with [redacted] on 2/25 provided further clarification on the Offer in Compromise process: that the IRS does take 6-8 months to review a proposal, and they may or may not request updated documentation. Ms [redacted]'s situation is complex and a full explanation that her present income situation is short-term was not fully disclosed until her conversation with [redacted] on 2/24. Our post-enrollment Welcome Call is designed to capture any information that may have been missed during enrollment and case review. Community Tax was in the process of reassessing the strategy at the time of cancellation and her file was set for no further payments to take place until a determination was made. Unlike many companies, we do not require payment of our fees in full upfront nor do we apply finance charges. We will always ensure that a client is protected from enforcement action, however, a lengthy payment plan can result in a longer resolution time frame, which should be reasonably expected by the customer. In this interval our team is gathering necessary documents, preparing the proposal, and waiting for newly filed tax returns to be processed and assessed.
We have spoken with Ms. [redacted] and reviewed the information with her in detail. She acknowledged that while she noticed the different bank information, she did not notice the outlined payment schedule. She had believed she was clear regarding the nature of her income change earlier in the process, but may have been mistaken. We have discussed continuing her case at a discount, however her financial situation does not allow it. In accordance with our commitment to providing excellent customer service, we have agreed to a refund of fees and will be providing her with a Do-it-Yourself packet to assist her in addressing her tax liabilities.
Initial Business Response /* (1000, 5, 2015/01/30) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
The client had enrolled in our services in May 2012 for investigation, tax preparation, and negotiation services. Additional...
documents are necessary for the completion of these services. We contacted our client via phone, email, mail, and SMS text weekly for 2 years in our effort to obtain these documents. The client has acknowledged that he received the letters and emails regarding the documents that we require. Furthermore, we spoke with the IRS while we were waiting to receive the necessary documentation. At the time of cancellation request, we contacted the client in regard to his cancellation request to process a refund and again, received no response. Prior to issuing a refund check, we verify a mailing address and if the client prefers a check, or refund onto the card. Upon finalizing the closure of his file, we supplied the client with a Do-It-Yourself packet in order to assist him in resolving the situation on his own. Our Client Services Agreement stipulates that the client is responsible for the timely completion and return of all requested documentation. He is in breach of this contract. However, we have agreed to refund all fees for services that were not finalized. A checks has already been overnight to the client. Had the client contacted us, this issue could have been easily resolved.
I appreciate this company. Daniel [redacted] helped us get our taxes all settled. They are a very good company to work with!