I give Community Tax a five star review after using them for solving a tax issue. They were extremely helpful and got my issues resolved in a highly professional way with an outstanding outcome.
I used Community Tax for my [redacted] tax lien and found them to be very knowledgeable and prompt in keeping me informed during the process. Their pricing was reasonable and they were able to save me in excess of $80,000.00. I would recommend them in a heart beat.
[redacted], Community Tax's Director of Client Relations, spoke to Mr. [redacted] on 4/26/16. Mr. [redacted] agreed to move forward with [redacted] as his practitioner and to continue resolution services with Community Tax. Mr. [redacted] told [redacted] he would inform the Revdex.com that...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
We have spoken to Mr. [redacted], regarding his complaint. The investigation is designed to determine if there are prior tax balances, what...
actions such as Audits and advanced collections are pending with the taxing authority,confirm any filing requirements of tax returns,and we complete a financial analysis should a negotiation with the taxing authority be necessary. Each of these elements of the investigation was completed and the results were presented to Mr. [redacted]. While there are circumstances where we may make a reasonable estimate of tax balances on un-filed tax returns, the nature of Mr. [redacted]'s case does not allow for a reasonably accurate estimated tax balance. It would be irresponsible to provide such an estimate. Mr. [redacted] agreed with this assessment and the nature if the dispute is the Value of our Investigation fee itself. We have agreed to a discount on his future services and Mr. [redacted] has indicated he considers the issue resolved and he is moving forward with Community Tax.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Community Tax and feel like we have come to a fair settlement and I am continuing to use their services.
Initial Business Response /* (1000, 5, 2015/03/09) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
Given that every individual client's tax situation is unique, Community Tax has a two phase approach for addressing taxpayer's...
liabilities in order to avoid any confusion or making false promises. We first investigate the specific nature of the tax liability and conduct a financial analysis in order to determine what IRS program the tax payer best qualifies for. Once the investigation is complete, our team conducts a Case Review with the client where they review the tax liability information and explain the negotiation strategy with the associated cost. The Negotiation cost is predicated on the investigation results as some strategies are more complex than others. Our client then has the option to continue with our negotiation service and accept the cost, or they may decide not to proceed with our service, and are provided with a free do-it-yourself guide to help them handle the problem independently.
We have conducted a thorough review of Mr. [redacted] case including listening to all recorded calls between the customer and our representatives. In addition to the fact that our Customer Service Agreement which was signed by Mr. [redacted] clearly details the two phased process, Mr. [redacted] was also verbally informed of our process during his initial phone call. He accepted the Investigation cost of $750, was informed that there would be a fee for our second phase, and that cost is based upon the results of our investigation. We also reviewed Mr. [redacted] conversation reviewing the results of our investigation. He expressed no surprise that there was an additional cost, however he was surprised at the cost itself. Due to our goal of providing the best possible customer experience, the representative offered to discount our fees and offered a number of payment options including one where he would pay as little $50 down, and $400 per month for the negotiation fee which Mr. [redacted] accepted. In fact, he made a same day payment of the down payment. Ultimately, Mr. [redacted] reconsidered and determined that he could not afford the negotiation service. Mr. [redacted] was informed that the investigation fee is not refundable as the work was completed and he now has a path toward addressing the liability. Mr. [redacted] agreed and went so far as to state that he would refer people to Community Tax immediately removed all future billing and closed his file.
Rather than contacting Community Tax to discuss the matter further, Mr. [redacted] decided to contact the Revdex.com in pursuit of a refund. We have spoken to Mr. [redacted] and reviewed the case history with him. He agrees with the events as outlined above, and that there was a misunderstanding regarding the $400 per month. Mr. [redacted] agreed to a refund of $50 paid toward our negotiation services which were not yet performed. The refund was issued on 3/6/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that I SHOULD HAVE BEEN ABLE TO RECOUP A LEAST SOME OF THE MONEY NOT JUST THE 50 DOLLARS - IF THEY WOULD HAVE BEEN STRAIGHT UP WTH ME ABOUT THE $400 DOLLARS A MONTH ARRANGEMENT I NEVER WOULD HAVE SIGNED NOR AGREED TO GO ANY FARTHER-THIS WAS SPRUNG ON ME AFTER THE MONEY THAT I DID AGREE TO PAY UPFRONT THAT IS NON-REFUNDABLE-HOW CONVENIENT ON THEIR PART!! YES I SIGNED THE INITIAL AGREEMENT NOT REALLY KNOWING THAT THERE WAS WAY MORE MONEY TO BE BILLED-I JUST FEEL CHEATED!!
Final Business Response /* (4000, 9, 2015/03/17) */
We spoke further with Mr. [redacted] and we replayed recorded conversations with him. We received the following email from him indicating that he has reached out to the Revdex.com Directly to confirm his misunderstanding of the matter.
From: [redacted] mailto:[redacted]@gmail.com
Sent: Tuesday, March 10, 2015 11:36 AM
To: [redacted]
Subject: TAX ISSUE!!
This is what I wrote to the Revdex.com!!! Would like to let you know there was confusion of the payment plan!! due to my part getting numbers tossed to me I was confused to what was the payments-sorry I bothered you folks and I hope this puts Community Tax LLC back in good standing so sorry!!! have a wonderful day!!
I am so glad the I made that one phone call two years ago to [redacted] at community tax.I feel so much better to know the this company really cares for the people so far all my issues are getting resoults.thank u for the help.I do recommend this company to anyone out there whit tax issues I am glad I did what I did two years ago. Thank you community tax re.
Community Tax Relief has been nothing but wonderful, helpful, and friendly, and I do not know what I would have done without them.
I researched them thoroughly, along with other companies, and felt that they were the perfect company to handle my tax situation when I was searching for help.
They did not call me. I contacted them. This is a first. These [redacted] and other companies who have to use leads to get business, I have no use for them.
l also do not go by the rating that the Revdex.com assigns to a company - simply because their ratings are based on what people say; and people, quite frankly, are ignorant. They do not quite understand that it is the [redacted] that is the problem as far as timely resolutions.
I am lucky to have found CTR when I did. I finally found a company with employees that I TRUST! One person is assigned to my case, and I appreciate that.
Thank you CTR for the personal attention that you have given me over the past 2 years. I will never use another tax resolution company, and you will continue to prepare my yearly taxes for me, as I trust you implicitly.
We have been involved as clients of Community Tax Relief since 2009. We have been very pleased with everything they have done for us.
We are just everyday working class people who rely on a yearly accountant to do our taxes, but when an error was not caught by that yearly accountant (not related to CTR), the [redacted] began to threaten us daily with letters and phone calls about huge amounts of money and liens and things we didn't understand, that caused us much unneeded stress over an issue we were trying to resolve, CTR acted immediately and got that daily harassment to stop.
They did not make promises they could not keep like that our debt would go away, however, they resolved our issue to a manageable payment.
I am writing this because the [redacted] never stops the harassment, regardless of any agreement, it is NEVER good enough for them until they cause people to lose their quality of life. The [redacted] does not care about your story, your losses, your deaths, or your hardships, we know this first hand. BUT, even 5 years later, CTR is there to answer our questions and calm some of our fears and speak on our behalf.
To this date we have had no negative experience with CTR and would recommend them.
As has been stated in previous replies, as well as emailed to you, an investigation was completed in full per the contract that was signed by you, the client, upon signing up with Community Tax. All work contracted for was completed in full, and we are more than happy to provide the results of your investigation again. As a courtesy, you were refunded a portion of the investigation fee. In the interest of resolving the issue at hand, we are prepared to offer an additional $100 back. Again, a full refund will not be granted.
Please let us know if you would like to accept the additional $100 refund, and someone from our Compliance department will reach out to you by phone.
We're reached out to Ms. [redacted] to address her concerns. We are committed to making sure all of our clients receive courteous and professional assistance. Her account has been fully refunded as well.
We have been working with CTR for 4 years. We moved from one state to another due to job loss, bankruptcy and relocation. They have been very professional in dealing with our Bankruptcy and past due balances - to assisting us with payments the [redacted] had not yet posted as credits which was a game changer. They have worked diligently with us on our personal and business returns, both state and federal and have been with us every step of the way. We don't know what we would have done without them. We have worked with the same two people this entire time so they have a very thorough knowledge of our financial situation - always looking out for our best interests. We continue to use them for our current returns as we would not want anyone else in our corner. THANK YOU CTR - you have made a very stressful and difficult situation manageable and much easier to deal with. Note: I select 10 on how likely to recommend CTR to a friend, family member etc. But the scale did not work on the form.
This is a stand up company that takes pride in the way they treat their customer. They have gone above and beyond to help me take care of my issue. All members have been courtesy and extremely professional. Mr Daniel [redacted] I appreciate all you have done. Thank you for all your help.
I owed nearly 50k and I tried to do an offer in comprimise myself and the IRS turned me down. I hired Daniel [redacted] and Community Tax to redo it and submit for me. The got it approved and for just a small fraction of the original 5k. I will definately recommend them to anyone who needs help with this stuff.
Dealing with the [redacted] is scary and intimidating. CTR relieved me of that burden and worry and helped me out of what appeared to be a no win situation and got my $40,000 back taxes settled for $500. They worked with me every step of the way and answered all of my questions and concerns even when I kept asking the same ones. My life would not be calm and peaceful today if it weren't for all the associates top to bi bottom helping and guiding me. They even worked we with me in making my payments fit my tight budget. I have happily recommended CTR to everyone and anyone that has been in trouble with their taxes.CTR is incredibly awesome and I am so very thankful for their time, patience and services.
I have hired this company 3 times for the same tax problem and they did everything they said they would the first two times they put me in hardship status and third time got offer in compromise .Service was great and they helped me out of a nightmarish situation with. the [redacted] would recommend them to anyone if you are in a jam with [redacted] you need professional help and these people have the expertise.I called them the first time after seeing an ad on tv and I have not regretted it.Yes it cost a lot but I got a real peace of mind knowing I had this team going to bat for me.Pay the money and get your problem fixed.they can do it and it is worth it and you can trust them.
I had been to 3 other different Tax Consultant companies and it was only Community Tax who was able to settle with the [redacted] for me, therefore giving me a payment option that worked in my behalf of my financial situation. Community Tax is one Tax Consultant company that managed to get the job done. My monthly payments are low, within my budget and my installment payment plan is permanent, with no increased adjustments in the future! I therefore highly recommend Community Tax to other clients who owe [redacted] back taxes!
Community Tax Services are GENUINE & EXCELLENT for their consumers!
I called Community Tax when I received a letter from the [redacted] saying I owed more than $15k and had no idea of where I was going to get the money to pay it. Community Tax Relief was pleasant and professional. They took payments monthly and never had an issue when I wanted to pay before the due date. They got good results to my situation because if not, I would be homeless with no where to go. Thank you Community Tax for all your help. If I ever run into this situation again, I pray I don't, I will be calling your company for help.
The Team at Community Tax have done a great job for me over the past 4 Years.
4 Years ago, I was in a pretty " Tough Spot " with the [redacted] They negotiated on my behalf,
and came up with a plan to get me through it.
I have used Community Tax to continue to do my taxes every year since.
The are prompt and efficient and get the job done on time.
I will continue to use [redacted] and his Community Tax Team
I had a significant tax issue that I was facing as a result of a failed business venture. Community Tax was able to work with me in facing the issues and obtaining a very satisfactory result for me. My OIC was accepted by the [redacted] saving me a lot of money and giving me peace of mind. My tax advisor was very professional and was able to resolve my issue in a timely manner. I would recommend this firm to anyone with a serious tax problem.
I give Community Tax a five star review after using them for solving a tax issue. They were extremely helpful and got my issues resolved in a highly professional way with an outstanding outcome.
I used Community Tax for my [redacted] tax lien and found them to be very knowledgeable and prompt in keeping me informed during the process. Their pricing was reasonable and they were able to save me in excess of $80,000.00. I would recommend them in a heart beat.
[redacted], Community Tax's Director of Client Relations, spoke to Mr. [redacted] on 4/26/16. Mr. [redacted] agreed to move forward with [redacted] as his practitioner and to continue resolution services with Community Tax. Mr. [redacted] told [redacted] he would inform the Revdex.com that...
his case has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
We have spoken to Mr. [redacted], regarding his complaint. The investigation is designed to determine if there are prior tax balances, what...
actions such as Audits and advanced collections are pending with the taxing authority,confirm any filing requirements of tax returns,and we complete a financial analysis should a negotiation with the taxing authority be necessary. Each of these elements of the investigation was completed and the results were presented to Mr. [redacted]. While there are circumstances where we may make a reasonable estimate of tax balances on un-filed tax returns, the nature of Mr. [redacted]'s case does not allow for a reasonably accurate estimated tax balance. It would be irresponsible to provide such an estimate. Mr. [redacted] agreed with this assessment and the nature if the dispute is the Value of our Investigation fee itself. We have agreed to a discount on his future services and Mr. [redacted] has indicated he considers the issue resolved and he is moving forward with Community Tax.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Community Tax and feel like we have come to a fair settlement and I am continuing to use their services.
Initial Business Response /* (1000, 5, 2015/03/09) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
Given that every individual client's tax situation is unique, Community Tax has a two phase approach for addressing taxpayer's...
liabilities in order to avoid any confusion or making false promises. We first investigate the specific nature of the tax liability and conduct a financial analysis in order to determine what IRS program the tax payer best qualifies for. Once the investigation is complete, our team conducts a Case Review with the client where they review the tax liability information and explain the negotiation strategy with the associated cost. The Negotiation cost is predicated on the investigation results as some strategies are more complex than others. Our client then has the option to continue with our negotiation service and accept the cost, or they may decide not to proceed with our service, and are provided with a free do-it-yourself guide to help them handle the problem independently.
We have conducted a thorough review of Mr. [redacted] case including listening to all recorded calls between the customer and our representatives. In addition to the fact that our Customer Service Agreement which was signed by Mr. [redacted] clearly details the two phased process, Mr. [redacted] was also verbally informed of our process during his initial phone call. He accepted the Investigation cost of $750, was informed that there would be a fee for our second phase, and that cost is based upon the results of our investigation. We also reviewed Mr. [redacted] conversation reviewing the results of our investigation. He expressed no surprise that there was an additional cost, however he was surprised at the cost itself. Due to our goal of providing the best possible customer experience, the representative offered to discount our fees and offered a number of payment options including one where he would pay as little $50 down, and $400 per month for the negotiation fee which Mr. [redacted] accepted. In fact, he made a same day payment of the down payment. Ultimately, Mr. [redacted] reconsidered and determined that he could not afford the negotiation service. Mr. [redacted] was informed that the investigation fee is not refundable as the work was completed and he now has a path toward addressing the liability. Mr. [redacted] agreed and went so far as to state that he would refer people to Community Tax immediately removed all future billing and closed his file.
Rather than contacting Community Tax to discuss the matter further, Mr. [redacted] decided to contact the Revdex.com in pursuit of a refund. We have spoken to Mr. [redacted] and reviewed the case history with him. He agrees with the events as outlined above, and that there was a misunderstanding regarding the $400 per month. Mr. [redacted] agreed to a refund of $50 paid toward our negotiation services which were not yet performed. The refund was issued on 3/6/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that I SHOULD HAVE BEEN ABLE TO RECOUP A LEAST SOME OF THE MONEY NOT JUST THE 50 DOLLARS - IF THEY WOULD HAVE BEEN STRAIGHT UP WTH ME ABOUT THE $400 DOLLARS A MONTH ARRANGEMENT I NEVER WOULD HAVE SIGNED NOR AGREED TO GO ANY FARTHER-THIS WAS SPRUNG ON ME AFTER THE MONEY THAT I DID AGREE TO PAY UPFRONT THAT IS NON-REFUNDABLE-HOW CONVENIENT ON THEIR PART!! YES I SIGNED THE INITIAL AGREEMENT NOT REALLY KNOWING THAT THERE WAS WAY MORE MONEY TO BE BILLED-I JUST FEEL CHEATED!!
Final Business Response /* (4000, 9, 2015/03/17) */
We spoke further with Mr. [redacted] and we replayed recorded conversations with him. We received the following email from him indicating that he has reached out to the Revdex.com Directly to confirm his misunderstanding of the matter.
From: [redacted] mailto:[redacted]@gmail.com
Sent: Tuesday, March 10, 2015 11:36 AM
To: [redacted]
Subject: TAX ISSUE!!
This is what I wrote to the Revdex.com!!! Would like to let you know there was confusion of the payment plan!! due to my part getting numbers tossed to me I was confused to what was the payments-sorry I bothered you folks and I hope this puts Community Tax LLC back in good standing so sorry!!! have a wonderful day!!
I am so glad the I made that one phone call two years ago to [redacted] at community tax.I feel so much better to know the this company really cares for the people so far all my issues are getting resoults.thank u for the help.I do recommend this company to anyone out there whit tax issues I am glad I did what I did two years ago. Thank you community tax re.
Community Tax Relief has been nothing but wonderful, helpful, and friendly, and I do not know what I would have done without them.
I researched them thoroughly, along with other companies, and felt that they were the perfect company to handle my tax situation when I was searching for help.
They did not call me. I contacted them. This is a first. These [redacted] and other companies who have to use leads to get business, I have no use for them.
l also do not go by the rating that the Revdex.com assigns to a company - simply because their ratings are based on what people say; and people, quite frankly, are ignorant. They do not quite understand that it is the [redacted] that is the problem as far as timely resolutions.
I am lucky to have found CTR when I did. I finally found a company with employees that I TRUST! One person is assigned to my case, and I appreciate that.
Thank you CTR for the personal attention that you have given me over the past 2 years. I will never use another tax resolution company, and you will continue to prepare my yearly taxes for me, as I trust you implicitly.
We have been involved as clients of Community Tax Relief since 2009. We have been very pleased with everything they have done for us.
We are just everyday working class people who rely on a yearly accountant to do our taxes, but when an error was not caught by that yearly accountant (not related to CTR), the [redacted] began to threaten us daily with letters and phone calls about huge amounts of money and liens and things we didn't understand, that caused us much unneeded stress over an issue we were trying to resolve, CTR acted immediately and got that daily harassment to stop.
They did not make promises they could not keep like that our debt would go away, however, they resolved our issue to a manageable payment.
I am writing this because the [redacted] never stops the harassment, regardless of any agreement, it is NEVER good enough for them until they cause people to lose their quality of life. The [redacted] does not care about your story, your losses, your deaths, or your hardships, we know this first hand. BUT, even 5 years later, CTR is there to answer our questions and calm some of our fears and speak on our behalf.
To this date we have had no negative experience with CTR and would recommend them.
As has been stated in previous replies, as well as emailed to you, an investigation was completed in full per the contract that was signed by you, the client, upon signing up with Community Tax. All work contracted for was completed in full, and we are more than happy to provide the results of your investigation again. As a courtesy, you were refunded a portion of the investigation fee. In the interest of resolving the issue at hand, we are prepared to offer an additional $100 back. Again, a full refund will not be granted.
Please let us know if you would like to accept the additional $100 refund, and someone from our Compliance department will reach out to you by phone.
We're reached out to Ms. [redacted] to address her concerns. We are committed to making sure all of our clients receive courteous and professional assistance. Her account has been fully refunded as well.
We have been working with CTR for 4 years. We moved from one state to another due to job loss, bankruptcy and relocation. They have been very professional in dealing with our Bankruptcy and past due balances - to assisting us with payments the [redacted] had not yet posted as credits which was a game changer. They have worked diligently with us on our personal and business returns, both state and federal and have been with us every step of the way. We don't know what we would have done without them. We have worked with the same two people this entire time so they have a very thorough knowledge of our financial situation - always looking out for our best interests. We continue to use them for our current returns as we would not want anyone else in our corner. THANK YOU CTR - you have made a very stressful and difficult situation manageable and much easier to deal with. Note: I select 10 on how likely to recommend CTR to a friend, family member etc. But the scale did not work on the form.
This is a stand up company that takes pride in the way they treat their customer. They have gone above and beyond to help me take care of my issue. All members have been courtesy and extremely professional. Mr Daniel [redacted] I appreciate all you have done. Thank you for all your help.
Great company!
I owed nearly 50k and I tried to do an offer in comprimise myself and the IRS turned me down. I hired Daniel [redacted] and Community Tax to redo it and submit for me. The got it approved and for just a small fraction of the original 5k. I will definately recommend them to anyone who needs help with this stuff.
Dealing with the [redacted] is scary and intimidating. CTR relieved me of that burden and worry and helped me out of what appeared to be a no win situation and got my $40,000 back taxes settled for $500. They worked with me every step of the way and answered all of my questions and concerns even when I kept asking the same ones. My life would not be calm and peaceful today if it weren't for all the associates top to bi bottom helping and guiding me. They even worked we with me in making my payments fit my tight budget. I have happily recommended CTR to everyone and anyone that has been in trouble with their taxes.CTR is incredibly awesome and I am so very thankful for their time, patience and services.
I have hired this company 3 times for the same tax problem and they did everything they said they would the first two times they put me in hardship status and third time got offer in compromise .Service was great and they helped me out of a nightmarish situation with. the [redacted] would recommend them to anyone if you are in a jam with [redacted] you need professional help and these people have the expertise.I called them the first time after seeing an ad on tv and I have not regretted it.Yes it cost a lot but I got a real peace of mind knowing I had this team going to bat for me.Pay the money and get your problem fixed.they can do it and it is worth it and you can trust them.
I had been to 3 other different Tax Consultant companies and it was only Community Tax who was able to settle with the [redacted] for me, therefore giving me a payment option that worked in my behalf of my financial situation. Community Tax is one Tax Consultant company that managed to get the job done. My monthly payments are low, within my budget and my installment payment plan is permanent, with no increased adjustments in the future! I therefore highly recommend Community Tax to other clients who owe [redacted] back taxes!
Community Tax Services are GENUINE & EXCELLENT for their consumers!
Hello,
I called Community Tax when I received a letter from the [redacted] saying I owed more than $15k and had no idea of where I was going to get the money to pay it. Community Tax Relief was pleasant and professional. They took payments monthly and never had an issue when I wanted to pay before the due date. They got good results to my situation because if not, I would be homeless with no where to go. Thank you Community Tax for all your help. If I ever run into this situation again, I pray I don't, I will be calling your company for help.
The Team at Community Tax have done a great job for me over the past 4 Years.
4 Years ago, I was in a pretty " Tough Spot " with the [redacted] They negotiated on my behalf,
and came up with a plan to get me through it.
I have used Community Tax to continue to do my taxes every year since.
The are prompt and efficient and get the job done on time.
I will continue to use [redacted] and his Community Tax Team
I had a significant tax issue that I was facing as a result of a failed business venture. Community Tax was able to work with me in facing the issues and obtaining a very satisfactory result for me. My OIC was accepted by the [redacted] saving me a lot of money and giving me peace of mind. My tax advisor was very professional and was able to resolve my issue in a timely manner. I would recommend this firm to anyone with a serious tax problem.