Conn's Home Plus

Thank you for the opportunity to respond to MrM [redacted] concerns regarding a Conn’s account MrM [redacted] stated a Conn’s account was opened in his name fraudulently Conn’s has many data and privacy measures in place when credit accounts are established We take the privacy and protection of our customers’ information very seriously We look forward to working with MrM [redacted] to resolve this matterThe account will be investigated by our fraud department Our Fraud department will contact MrKnight If MrM [redacted] has any further questions he can contact our Fraud department directly at 866-817- Thank you,Cheryle S [redacted]

Thank you for the opportunity to respond to [redacted] ***’s concerns regarding her accounts [redacted] stated she received a negative credit mark on one of her accounts and she would like it removed According to our records, the credit mark assessed on account # [redacted] was removed on October 9, Please note, it may take 30-days for the credit bureaus to update their information We value [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matterThank you, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on [redacted] , Mrs [redacted] purchased a ***sung high efficiency washer and dryer from us with a 24-month Repair Service Agreement and accessories totaling $3, Mrs [redacted] elected to have her washer and dryer delivered; we show on [redacted] Mrs [redacted] signed acknowledging she received her items in good order Our records show Mrs [redacted] contacted our service department on three separate occasions; stating her washer door would not close unless pressure was applied · On [redacted] – service call was placed; Conn’s technician assessed the unit and found the lock on the washer door was broken; the technician replaced the lock on the washer door · On [redacted] – service call was placed; Another Conn’s technician assessed the unit and found the lock on the washer door was broken again; the technician replaced the door lock on the washer for the second time · On [redacted] – service call was placed; Another Conn’s technician assessed the unit and found the lock on the washer door was broken for the third time Although we were unable to determine how the lock on the washer door continues to break, Conn’s submitted a request to the manufacturer for a possible exchan** Our Service Claims Department contacted Mrs [redacted] on [redacted] and informed her an exchan [redacted] was approved and advised her she would need to visit of local Conn’s location to initiate her exchan [redacted] and schedule delivery Mrs [redacted] went into her local Conn’s and although the ***e washer model was available she expressed she did not want the ***e washer, therefore she received an in store credit of $1,which is the original amount paid to re-select a new washer Mrs [redacted] contacted us via social media and advised us the washer she elected was $more than approved credit given and she did not want to pay the difference As a good will **sture Conn’s offered Mrs [redacted] a $gift card to use towards the purchase of a new washer Mrs [redacted] rejected our offer and returned the gift card requesting that Conn’s pay the full $towards her new washer Conn’s reminded Mrs [redacted] of her Terms and Conditions Section (9) of the Repair Service Agreement terms and conditions which state, “ limit of liability is the replacement value of the covered product, which shall be the cost of replacing the covered product with a product of equal or similar features and functionality, not to exceed the original purchase price of the covered product.” We have notified Mrs [redacted] on several occasions that her washer has been approved for an exchan [redacted] since [redacted] Mrs [redacted] has also been informed that if she chooses not to exchan [redacted] her washer Conn’s is willing to issue a credit of $1,to her account for the washer only As of [redacted] , Mrs [redacted] has rejected all offers and based on the information Mrs [redacted] has provided she continues to use the washer that has been approved for an exchan** To resolve Mrs [redacted] ’s dispute, the following options are available: Mrs [redacted] may contact us to schedule delivery to receive the ***e model at no additional cost; Conn’s will pick up the old unit and delivery the new washer Mrs [redacted] may re-select a new washer and Conn’s is willing to resend the $gift card to use towards the purchase of a new washer If there is a difference Mrs [redacted] would be responsible to pay the additional Mrs [redacted] may contact us at ###-###-#### to schedule a date for Conn’s to pick up her washer and have the $1,credit applied to her account Mrs [redacted] may contact us directly regarding her decision of the options listed at ###-###-#### Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10337054, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I did not recieve the right mattress, have not slept on mattress, and dont accept response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Conns have not attempted to repair or replace the base on the bedThey have not called , mailed , visited or emailed me regarding any repairs or attempt to make an appointment to make repairsConns have two numbers on file including my work I would really appreciate it if they will help me [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Thank you for the opportunity to respond to [redacted] concerns regarding telephone calls she has receivedThe telephone number provided by [redacted] was linked to an account in error We have placed a cease and desist on the telephone number We ask that [redacted] allow up to hours for the telephone number to be removed from our systemWe value [redacted] and sincerely apologize for any inconvenience she has experienced due to this matter If [redacted] receives additional calls after the hours we ask that she contact us directly so we may research the matter furtherThank you, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to Mr***’s complaint Our records show on 5/09/15, Mr [redacted] purchased a Samsung 75” 4K Ultra HD Smart TV with a (37-month Repair Service Agreement) Mr [redacted] elected to pick up his television from our Port Arthur, TX location store 005; Mr [redacted] signed his invoice acknowledging his TV was received in good order After researching Mr***’s complaint we found after he made his purchase on 5/09/he received a 10% off promotional offer to use towards his next purchase Mr [redacted] went into his local Conn’s in attempts to use his promotional offer to receive a Price Guarantee on his previous purchase Mr [redacted] was informed that Conn’s Price Guarantee excludes promotional offers; however he could use his promotional offer towards a new purchase After reviewing his purchase we confirmed the price of his television has not changed since the time of purchase At this time we are unable to honor Mr ***’s request to credit his account If we may be of further assistance, Mr [redacted] may contact our Customer Service at 1-877-358- Kind regards, Jana [redacted]

We are unable to honor *** [redacted] ’s request to return her refrigerator without paying the 15% restocking fee*** [redacted] will need to visit her local Conn's store to pay the restocking fee and schedule a time for delivery to pick up the refrigerator If we may be of further assistance, *** [redacted] may contact us directly at [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I first called in the problem with the refrigerator November 2, and they took until today (1-2-2015) to come out and fix the problem I have all the dates and persons with whom I spoke to Everyone shoved me off to someone else and said that they were coming out to fix the problem the next day, but sadly I waited and waited for months and no one came until today I have also as of this date not received $that they said they would send out I will never again do business with this companyThe person who fixed my ice maker told me that they have been having recurring problems with the ice makers blowing out and cracking so I should call Conns if it breaks again What does that tell you about this company's integrity?Thank you

I would like to get reimbursed for one day of work for me and one day for my [redacted] I would like CONNS to take off this months paymentI am having to go to the laundromat every few days because I have boysAt $ [redacted] a visit it is getting too expensive for usI need to be reimbursed for those visitsFinally I need a new dryerIt is not even months old and three major parts broke!! I would like a dryer replacement

When Mrs [redacted] account was reviewed, it was found that the credit marks were earned and valid We are obligated to report factual information to the credit agencies and are unable to remove the marks from the accountWe are unable to remove the credit marks

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on [redacted] , Mrs [redacted] purchased a [redacted] *** top mattress with a 48-month FurnitureGard Plan We received Mrs [redacted] ’s complaint and found she contacted our service department on [redacted] stating the mattress was sinkingA service appointment was scheduled on [redacted] ; upon inspection the serviceman found the mattress was soiled on the upper portion of the mattress, a ¼” depression on the left side, a ½ “ depression on the right side and the frame did not have proper center supportOn [redacted] , a service claim representative contacted Mrs [redacted] to inform her after reviewing the inspection; the photos displayed the mattress being used on an inappropriate bed frame which voids the warranty Although Mrs [redacted] ’s mattress does not meet the qualifications for an exchange due to that mattress does not have proper support, Conn’s has agreed to exchange her mattress only under the terms and condition of the FurnitureGrad PlanMrs [redacted] may visit her nearest Conn’s to re-select another mattress up to $which is the original amount paid for the mattressIf Mrs [redacted] selects a mattress that is more than the credit given, she will be responsible for the difference in priceMrs [redacted] will be responsible for providing the proper support to her frame to ensure proper use of the mattress If we may be of further assistance, Mrs [redacted] may contact us directly at ###-###-#### [redacted] ***

Thank you for the opportunity to respond to [redacted] ***’s additional commentsAs mentioned in our previous response, [redacted] purchased a floor model refrigerator retailed at $for a discount price of $Upon delivery, [redacted] refused delivery stating the refrigerator was not in the same condition as inside the storeWe were unable to locate another floor model refrigerator that was available at the discounted price offered however; the unit was still available to purchase as a new factory sealed item at the regular retail price of $ [redacted] was advised that we are unable to offer her a new factory sealed refrigerator for the same price as the floor she originally selectedAlthough we are unable to offer [redacted] a new refrigerator for the same price as the floor model, Conn’s is willing to send [redacted] a $gift card to be used towards the purchase of another refrigeratorWe sincerely apologize for any inconvenience [redacted] experience during this process Kind regards, [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding account # [redacted] [redacted] stated she should have had a cash-option promotion on her account According to our records, [redacted] signed a 32-month retail installment contract on October 1, There was supposed to be a 12-month no-interest financing promotion on the account We submitted a manual cash-option to correct [redacted] contract [redacted] was made aware that when a cash option promotion is calculated manually, She would need to call in for the manually calculated payoff before the cash-option ends on October 7, [redacted] is also stating her account should be paid in full [redacted] paid a total of $and her cash option amount is for $ This leaves an outstanding balance of $that will need to be paid before the cash option expires on October 7, [redacted] stated she was not aware she had insurance on the account We have attached a copy of [redacted] signed contract showing that she signed and accepted the insurance as well as the General Information Page explaining the terms of the insurance

Thank you again for the opportunity to respond to ***'s concerns regarding her accountWe have no record of receiving ***'s bank statement showing the payment and the NSF fee If *** [redacted] will fax the full running bank statement to the fax number provided in our first response, we can address her concerns further Please note the account number on the fax for a faster response.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Conn's continues to say the same thing over and over and not address why they are not responsible for what thier sales associate does to the customers nor do they care ! If they were decent people working there they would apologize for what thier sales associate did and make it right but then again they would have to have some decency to themThe jury is out on that one but we will seeI will never give it up because I have been treated wrongI'm paying money every month that the salesman told me I would not be payingI'll go to my grave saying Conn's owes me for this interest and if I can I'm going to see about placing an add in the newspaper warning people of what to expect when you walk through thier doors and I'm sure thier is plenty I can do on computer to warn everyone about how they do businessAnd I want to make sure that the Revdex.com knows that all the months that I have called them, that they never told me that I shouldn't have got the interestMatter of fact they told I did qualify but they always kicked it down the road that someone else would have to chan [redacted] the code.they NEVER said any of the things that they have said to Revdex.comGod knows all about itI wish I could get to the store and confront the face to face but that is impossible for me right now, but if I could ever get someone to bring me to the store I'll see how much guts they will have to my face, to say I'm lying and that I shouldn't mind giving my money away every month because of themI'm going to expect that they will re I burse me for what I've paid so far and STOP the interest every month for me Waiting for an answer

[redacted] has been contacted regarding his additional concerns and Conn’s has agreed to exchange his washer due to the delay [redacted] was advised that he has a credit of $ [redacted] to use toward a new washer; he will need to visit his nearest Conn’s to reselect and schedule delivery If we may be of further assistance, [redacted] may contact Customer Service Department at [redacted] Kind regards, Sincerely, [redacted] ***

Thank you for the opportunity to respond to Mrs [redacted] complaintWe received Mrs [redacted] complaint and found on 10/20/14; she went into Conn’s located on [redacted] ** after receiving a promotional letter to increase her credit limit with Conn’s and also offering 10% off and 12-month No Interest on any single item $and up Our records show Mrs [redacted] purchased a Hewlett Packard 27” Envy desktop computer which retails for $$Mrs [redacted] purchase did meet the qualifications for the promotional offer and she received 10% off the computer which totaled $and her account was setup on a 12-month no interest account Our records show Mrs [redacted] returned to the store location the following day 10/21/14, to exchange the computer for a smaller screen sizeMrs [redacted] re-selected the Hewlett Packard 23” Envy Beats Editions desktop computer which retails for $ however; Conn’s had an in-store promotional sale on the computer for $ As listed on the promotional letter Mrs [redacted] received, “Discount offers are taken from Conn’s regular low price and may not be combined with other promotional or clearance offers”Mrs [redacted] ’ credit did qualify her account to receive the 12-month no interest account At this time we are unable to honor Mrs [redacted] ’ request to receive 10% off; the desktop computer she re-selected does qualify with the promotional offer she received If we may be of further assistance, Mrs [redacted] may contact Customer Service at [redacted] Kind regards, [redacted] ***

Thank you for the opportunity to respond to Mrs***’ complaint We spoke with Mrs***; during the conversation Mrs [redacted] expressed her dissatisfaction She informed us due to her experience she decided to pick up her items; we show as of 12/26/all items have been received Mrs [redacted] was advised that Conn’s agreed to honor the 10% off on her sofa and to refund her delivery charge A credit of $ has been processed to Mrs***’ account and should post within 3-business daysAgain, we sincerely apologize to Mrs [redacted] for the experience and any inconvenience that has been caused If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kathryn ***

Revdex.com:This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/31/4:26:PM and assigned ID [redacted] .Regards,