Conn's Home Plus

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thank you, once again, Revdex.com! Your the customer's best friend!And, also to Conn's [redacted] for settling this matter.This all could have been avoided, if the [redacted] store, had done what, I was originally directed to do by Conn's [redacted]

Thank you for the opportunity to respond to Mr [redacted] complaint Our records show on 6/9/13, Mr [redacted] purchased a Corinthian loveseat and sofa which came with a Limited Lifetime warranty We reviewed Mr***’s complaint and service history and found Mr*** contacted us on 5/27/14, regarding his loveseat; he stated the recliner gets stuck and wood was exposed A service inspection was s and the serviceman found the mechanism was bent, the cushion had collapsed and the arm cover stitching was coming undone The mechanism was ordered however the replacement seat cushions were denied in error Mr [redacted] contacted our Customer Service department and after further review we did see that the seat cushion was under warranty there we agreement to replace them as outlined in the warranty terms and conditions The cushions were ordered and received on 9/25/ Mr [redacted] was informed that the warranty does not include the fabric and other covers Conn’s would like to apologize for the inconvenience Mr [redacted] had while attempting to get his loveseat repaired The matter has been addressed with those involved to ensure it is not repeated If we may be of further assistance, Mr [redacted] may contact us at [redacted] Kind regards, [redacted] ***

Thank you for the opportunity to respond to Mrs [redacted] complaintWe received Mrs [redacted] complaint and found on 10/20/14; she went into Conn’s located on [redacted] ** after receiving a promotional letter to increase her credit limit with Conn’s and also offering 10% off and 12-month No Interest on any single item $and up Our records show Mrs [redacted] purchased a Hewlett Packard 27” Envy desktop computer which retails for $$Mrs [redacted] purchase did meet the qualifications for the promotional offer and she received 10% off the computer which totaled $and her account was setup on a 12-month no interest account Our records show Mrs [redacted] returned to the store location the following day 10/21/14, to exchange the computer for a smaller screen sizeMrs [redacted] re-selected the Hewlett Packard 23” Envy Beats Editions desktop computer which retails for $ however; Conn’s had an in-store promotional sale on the computer for $ As listed on the promotional letter Mrs [redacted] received, “Discount offers are taken from Conn’s regular low price and may not be combined with other promotional or clearance offers”Mrs [redacted] ’ credit did qualify her account to receive the 12-month no interest account At this time we are unable to honor Mrs [redacted] ’ request to receive 10% off; the desktop computer she re-selected does qualify with the promotional offer she received If we may be of further assistance, Mrs [redacted] may contact Customer Service at [redacted] Kind regards, [redacted] ***

Thank you for the opportunity to respond to [redacted] complaint regarding the $concession that he was offered at the time of delivery After researching [redacted] complaint we found his refund check was mailed on [redacted] 21, Unfortunately, our system did not show the correct zip code therefore, his refund was mailed to the wrong address The postal service returned the check to the sender because they were unable to forward Conn’s would like to apologize to [redacted] for the error and the delay in receiving his refundWe have corrected the address and remailed his refund check to the address as shown on the Revdex.com complaint If we may be of further assistance, [redacted] may contact us at [redacted] Kind regards, [redacted] ***

Revdex.com:This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/31/4:26:PM and assigned ID [redacted] .Regards,

Thank you for the opportunity to respond to Mrs***’ complaint We spoke with Mrs***; during the conversation Mrs [redacted] expressed her dissatisfaction She informed us due to her experience she decided to pick up her items; we show as of 12/26/all items have been received Mrs [redacted] was advised that Conn’s agreed to honor the 10% off on her sofa and to refund her delivery charge A credit of $ has been processed to Mrs***’ account and should post within 3-business daysAgain, we sincerely apologize to Mrs [redacted] for the experience and any inconvenience that has been caused If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kathryn ***

Thank you for the opportunity to respond to [redacted] complaintOur records show on 11/08/14; [redacted] purchased a 50” Samsung television with a 25-month Repair Service Agreement Plan and received delivery on 11/20/ We contacted [redacted] on 12/17/to discuss her concern; during the conversation [redacted] expressed her dissatisfaction with her entire sales experience [redacted] also stated that she was not aware the television she purchased was a clearance item and wanted to exchange the unit for a new television without paying a restocking feeAfter further review of [redacted] complaint, Conn’s has agreed to honor her request to exchange her television only without paying the 15% restocking fee [redacted] is aware that she may visit her nearest Conn’s to re-select another television up to $ which is the original amount paid [redacted] will be responsible for any difference in price if she selects a television of greater value Although [redacted] has exceed the time-frame to return or exchange her sound bar; Conn’s is willing to extend her the option to return or exchange the unit with a 15% restocking feeWe sincerely apologize for any inconvenience [redacted] experienced during this process If we may be of further assistance, [redacted] may contact us at [redacted] Sincerely, [redacted]

New Roman"">Thank you for the opportunity to respond to [redacted] complaint We researched [redacted] complaint and found her issue has been addressed and resolved Our records indicate on 4/22/an exchange was approved for [redacted] to replace her [redacted] lift chair We show [redacted] elected the same [redacted] lift chair model ( [redacted] ) and as of 4/25/her new lift chair was delivered and received in good order We sincerely apologize to [redacted] for the experience and any inconvenience that has been caused regarding this matter If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted] Kind regards, [redacted] 5/15/ Complaint [redacted] I bought a [redacted] refrigerator months ago, paid cash & purchased the extended warranty from Conn,sMy refrigerator went down [redacted] and is still downWe have had service tec's out to look at it, the last one that was here changed out the motherboard and told us if that did not fix it they would have to order and change the compressorMy refrigerator has the "smart diagnostic" system that will tell you what is wrong with it, Conn's does not use that because their cell phone signal from their cheap phone will not pick the signal up from the refrigerator, I have run the diagnostic time now my self and the keep telling me mother board and compressor need to be replaced so today "MAYBE" they will come and do a seal test on the doors as they have not ordered a compressor yetIf I had purchased this appliance from BEST BUY they would have already replaced the refrigeratorSo needless to say "Burn me once shame on you, Burn me twice shame on meI will never buy anything from "CONN'S" again and for sure I will pass this experience on to as many as I canI was told when I bought the extended warranty that if something were to happen that the product could not be repaired in a reasonable amount of time they would just replace itI don't know what Conn's call reasonable but I am tired of living out of a ice chest for almost a month now, that is unreasonableYou took my money now its time for you to hold your end of the deal up Desired Resolution Replace this refrigerator Consumer Business Dialog

Thank you for the opportunity to respond to *** [redacted] ’s additional commentsConn’s agreed to offer *** [redacted] 10% off to keep the refrigerator she reported damages although she signed her delivery ticket acknowledging she received her unit in good orderWe appreciate *** [redacted] business with us and although we are unable to honor her request, Conn’s is willing to extend her the option to return or exchange her refrigerator with a 15% restocking fee *** [redacted] has already received a check in the amount of $ for delivery delay If we may be of further assistance, *** [redacted] may contact us directly at [redacted] [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have decided to accept the credit to my account of the cost of the defective furniture I purchased and received , only because I was told by [redacted] that that was my only optionThat I could not get my money ive paid in and getting out of the ridiculous contract I was persuaded to sign with not realizing the sales man [redacted] added an extra 3,to my contract for unnecessary accidental insurance and all types of other costs that really weren't needed I was when I originally got lured to sign the contracti spoke to [redacted] on Thursday she said they were putting the info in their system that they decided to give me the exchange credit and she was to get back to me on Friday the 17thI received a call from another person telling me that I could go pick out new furnitureI expressed to the person that I had issues with the past due balance I have with conns and she said she couldn't help but she would leave a message or put it in the systemIm guessing neither of those things were doneI have gotten no response since Friday Since Friday the 19th I have been calling [redacted] and leaving messages, still no response and it is pm on Wednesday 22ndMy reason for wanting to speak with her is because I have already tried talking to the credit collectors that have been calling my phone times a day since august when I missed my first payment EVER because of the horrible service I was getting from conns after I made my initial complaint about my furniture being defective from day oneI even went to the corporate office in [redacted] ***They didn't even want to help me as I have informed you So therefor I didn't not pay the bill on august or September because of all the lies they were telling me and the horrible service and no one wanting to see what the problem was they just wanted their moneyI thought if I didnt not pay they would actually call me asking what they could do to help and find out why I hadn't paid the bill for the first time everThat was not the case I have not been able to use my cell phone since august because of all the credit callsI've explained to the creditors that I would have never missed a payment if I hadn't got DEFECTIVE furniture from their businessI would have never missed a payment if Conns were doing what they should have done to help me get something figured out, instead they continued to not care and lie and give me the constant run around and take advantage of meI had never missed a payment and never intended to nor have I been late My credit is on the line I have over a $6,contract with this business and they had no intentions of helping me and ruining my credit because they didn't wanna give me my money back and let me be done with alll this stressful mess and unprofessional service I have got since the day I requested help from them for costly furniture that was DEFECTIVEI feel that I should not be responsible for the past due amount because I would have paid it with no problem as I always have if I would have got the adequate response any paying customer should have! I feel that they should wipe the august and September off of my credit and let me just start paying my bill as usual with no negative effect on my credit and payment historyThis situation is out of my hands but its really important, I don't want to be penalized in the future when I would like to purchase a house or new car or anything because conns wanted to ignore me and not do the right thing by just giving me my money back for 2,dollars worth of DEFECTIVE furniture and a 6,contract or at least acknowledging the fact that I received DEFECTIVE furniture from their warehouseThe only time I received any type of breakthrough in ANY way with this company is when I contacted you at the Revdex.comIf I would have not contacted you they would have never done ANYTHING to help me at all and would have just ruined my creditThey had no intention of helping me or exchanging or refunding anything until you contacted themMy future is very important to me and if I would have known they sell merchandise in this manor and treat their paying loyal customers this way I would have NEVER stepped foot in a conns facility! Im disgusted with all that I have been through with this company all the long phone calls and trips to the stores and corporate with nothing but disappointment on my endI have to work to pay my bills and I have taken way too much time out of my busy life these past months trying to fight and get whats expected of such a known company whether it be me taking off of work for the two different inspectors who came out on two different occasions with no supplies or on the phone trying to get feedback.feedback Im wanting to get this matter resolved I have endured so much unwanted stress and headaches from this situation I really appreciate everything that the Revdex.com has made possible and all your helpThere would have been nothing positive if it werent for the Revdex.com Thank you [redacted] ***

Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records show on 12/21/14, Mr [redacted] purchased a [redacted] E330LP Barbecue Grill with a limited 1-year manufacturer warranty We show Mr [redacted] elected to take his grill from our Houston, TX location; Mr [redacted] signed acknowledging his grill was received in good order We researched Mr [redacted] ’s complaint and found he contacted our Customer Service Department on 1/24/15; 33-days after picking up the grill stating the grill was leaking gas We reviewed Mr [redacted] ’s purchase and verified he only had manufacturer warranty and Conn’s service does not service outdoor cooking products Mr [redacted] was instructed at that time he would need to contact the manufacturer Although we were unable to confirm the unit had failed, Mr [redacted] was offered the option to return/exchange the grill with a 15% restocking fee If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at [redacted] Kind regards, Jana A [redacted] 2/23/ Complaint 01/04/- Made furniture of purchase and scheduled delivery for wednesday 01/07/promised by salesman 01/06/- received phone call confirming delivery on Wednesday 01/07/from dispatch 01/07/- Took day off from work and moved existing furniture in house to make room for new furniture to be deliveredAt 5pm with no delivery or notification; called store and delivery dispatchLearned my product would not be in houston until 01/09/WORK DAY WASTED - Salesman said he called me to notify delivery of goods would not happen prior, NO MISSED CALLs on cell or work phoneScheduled new delivery for Sunday 01/11/guaranteed by salesman 01/11/- Moved furniture again awaiting arrival of new furnitureAt 3:without delivery or notification, called Dispatch and StoreLearned that my goods would not arrive until 01/17/from DispatchANOTHER DAY WASTEDCalled store asking to speak with manager, told manager was not present on Sunday and that Frank the assistant manager is the manager on dutySpoke with Frank about the unprofessionalism and days wasted, Frank agreed about the unprofessionalism and would get the manager to give me call to see if they can wave delivery fee and deliver the other two smaller items that were in stock for the multiple inconveniences and unprofessional behaviorsPleaded that my goods would be in stock 01/17/and delivered 01/18/and that I would be contacted by the store manager Monday 01/12/ 01/28/- I have NOT been contacted by the Store Manager - I have NOT been contacted by my salesman - I have NOT been contacted by Dispatch - My furniture that I purchase has NOT been delivered Desired Resolution I wish to have my furniture delivered asap! I wish to receive a formal apology I wish to have the delivery fee removed from my bill I wish to received a discount and a future discount on more goods that I need for my homeI am needing to purchase new appliances and more furniture soon, If not, I can take my business to a more professional company Consumer Business Dialog

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Mrs [redacted] has been contacted and her issue has been addressed Mrs [redacted] was made aware her warranty has been cancelled and credited to her account and the purchase price of $has been approved for an exchange or credit We sincerely apologize for any inconvenience that Mrs [redacted] has experienced during this process If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1- [redacted] Kind regards, Kathryn ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I was not told the item was on back order how ever I did recieve a new item after I filed this claim Again this company fails to communicate with the customers Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I need to make sure that the new washer will be delivered free of charge for the inconvience that we have incurred during this time It was not my fault that Conns cant service their equipment in a timely manner [Provide details of why you are not satisfied with this resolution.] Regards,

Thank you for the opportunity to respond to Mrs [redacted] ’ concerns regarding her accountMrs [redacted] stated that she would like for us to remove the credit marks from her credit reports According to our recorded calls, Mrs [redacted] was informed that we would review her account to see if it qualified for a goodwill credit mark removal The account did not meet the qualifications, We are obligated to report factual information to all three major credit bureaus; therefore, we are unable to remove the two thirty day credit marks earned by Mrs [redacted] We appreciate Mrs [redacted] bringing her concerns to our attention We have attached a copy of her payment history for her records.Thank you,Cheryle S [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI have been in contact with the local store and we are working together for resolutionI have a six-piece sectional and was informed that Conn's no longer carries my couch so they have offered full replacement I was in the local store yesterday evening and there are no other couches currently available that even come close in style, color, height and power options to what we have so we are trying to assess all optionsThe local store representatives have been incredibly nice and helpful to get us to resolution

Thank you for the opportunity to respond to Mrs [redacted] ’ additional concerns Mrs [redacted] ’ has been contacted regarding her concerns Mrs [redacted] ’ will discuss our offer with her daughter and give us a call back If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Kathryn James

Thank you for the opportunity to respond to [redacted] complaint Our records show on 8/01/14, [redacted] purchased a [redacted] high efficiency washer with a 48-month Repair Service Agreement [redacted] signed invoice indicates at the time of purchase she acknowledged she was provided a copy of the Repair Service Agreement and that she understood the coverage associated with the product [redacted] elected to have her washer delivered; we show [redacted] delivery was completed on 8/05/ After researching [redacted] complaint we found she contacted our service department on 5/15/15; stating her washer was displaying error code L-E and the unit stops in mid cycle Our records show there has been a delay locating a provider in [redacted] area; we have been working with the manufacture to locate an authorized provider and as of 5/27/a factory authorized technician has assessed [redacted] washer and determine parts are needed to repair the washer The parts have been ordered and the technician is scheduled to install them on 6/5/ We sincerely apologize to [redacted] for the delay and any inconvenience as a result If we may be of further assistance, [redacted] may contact our Customer Service at [redacted] Kind regards, Jana A [redacted]

Thank you for the opportunity to respond to Mrs***’s additional commentsAs previously stated, Mrs [redacted] elected to have her dishwasher delivered on 11/23/ However, it was installed by someone other than Conn’sWe are unable to determine who caused the damage to the wiresHowever, we will continue to service her unit under the terms and condition of the manufacturer’s warranty If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358- Kind regards, LaKena [redacted] 1/29/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I do not believe that a hard plastic feeling seat is subjective to perception particularly when anyone who sits in it states there is no cushionThis is a bad business practiceIt is poor consumer relations espwhen I am a returning customer in good standingI did not ask for a refund, but an exchange and the electric recliner I wanted to exchange it for one that costs more with one of the selling points being a comfort coils system in the seatThis is esppoor customer relations for local retirees and total disrespect for good returning customersIn addition, more disrespect is shown when the clearly indicates [redacted] and I am referred to as "Ms [redacted] " - this demonstrates poor customer care and not paying attention to the consumer and their needs, I had originally chosen another chair and called to see if it was in stockWhen I got to the store I was told that the chair was erroneously marked as power online and that I would have to choose another chairThis chair was very important in my recuperation from shoulder replacement surgery that I had two days after it was delivered on Dec 12th and returned from the hospital a few days laterI was in extreme pain but was in a bind and had to endure one problem after another while trying to purchase a chairI did not want a lift chair but had to settle as that was all they had that wasn't leatherEven after the contract was drawn up and I watched all sorts of add ons etc adding more and more fees - then I find out that I did not buy enough to get the no interest and deferred - two reason why I chose Conn's and was told I would get the specials over the phone, then assured again whilst speaking with the salesman before trying out the chair and then once again after signing parts of the contractHowever, after signing the all of the contract the salesman could not input the price and terms discovering that I am $short of getting the special!!! That is the regular price - if all the fees and delivery fees (which I was told was free), taxes and other fillers were counted in the price I would have gotten the specialI should have got up and walked out right there but I was under duress and stressed that I would not have a much needed chair to recuperate in - a chair I was supposed to sleep in for the first week or two to stabilize my operative shoulderThis was not a vanity purchase but a necessary part of my recuperation There was so much back and forth between the salesman (whim I found out was new at around this point) and not one, but two managers I soon found myself not being able to follow what was or wasn't going on to the point of confusion , which apparently the staff was also because they kept having to consult each otherDuring that time, again I am signing papers, "forgot to sign here", "forgot to give me paper that I have to sign" etc, my head was spinning; not once was I told that there was a no return policy, although apparently it is in the contract I was rushed through, being given a brief synopsis to save time Had I not been so ill, I would have sat there and not trusted Conn's, taking hours to fine comb through it More time was spent explaining the damage insurance (and why it was mandatory ) I had to purchase than anything elseI was glad to get it over with and thought the task of obtaining a suitable chair was overNot soI am stuck with a terrible chair as a symbol of Conn's utter disregard and disrespect for excellent repeat customers who honor their debts and are in good standingI would think with so many of these complaints they would either makes exceptions or change their policy to other local furniture stores and have at least an exchange policy - a company who stands behind the quality of their furniture would have no probem exchanging the merchandiseThis no exchange policy is indicative of a business who knows their products are inferior and too bad for the customerBuyer Beware of Conn's Regards, [redacted] * [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });