Conn's Home Plus

Thank you for the opportunity to respond to Mrs***’
complaint. After researching Mrs***’ complaint we found her
issue has been addressed and resolved. Conn’s agreed to honor Mrs
***’ request; as of 4/24/15 Mrs
*** went into her local Conn’s and initiated her refund in the amount of
$408.10. We sincerely apologize to Mrs*** for the experience and
any inconvenience that has been caused regarding this matter
If we may be of further assistance, Mrs*** may contact
our Customer Service Department at ***
Kind regards,
Jana A***
5/10/
Complaint
We purchased our furniture through Conn's , We had just purchased our new home and wanted to get it furnished Conn;s seemed great and we chose to go through themWe purchased a sectional living room set , we p[urchased a 60" *** TV with surround system, and we also purchased a formal dinning
table that seats people the end of *** ***We purchased everything the same day but got everything delivered at different times, the store manager had to waive our delivery charges because they kepy giving us the run around dates for our furnitureEver since the first delivery was done we have had bad experience, the sectional was delivered first and we were told they would contact us to deliver the items no one called, they delivered the furniture and my ** *** *** *** was thereShe was told to sign for it without telling to inspect it before signingI called the store and complained about thatdays later we got our 60" TV, we were told they would instal it and make sure it worked and everthing was good to goOnce again they just dropped it off and leftThe dinning table was not delivered until *** because they said that they were missing the table legs, so finally after almost months we finally got all our house furnishedWe noticed that the dinning chairs were not leveled, we were told to give it time, that they were newThe begining of *** we noticed that the reclyner was not leveled once you put it back to its placeBoth side are lopsided and it does not look niceWe called the service Center and we opened up a ticket in *** for the damaged reclyners and the dinning chairs not being leveledA technician that Conn's sent over came to our house walked in looked at the sofas looked at the chiars said " yep this needs repairs we will contact you in a week and we'll be back" thats the last we heard from himThis pewrson was in my house no more than minutes and walked out, seemed he was in a hurry
My *** called Conn's service center weeks after having the tech in our house and we were told by Conn's that the work ticket was closed and that the furniture was fixedWe told them No we need this taken care of, We paid for the extended warranty service and want our furniture fixed or replaced if they cannot fix itWe were told we needed to open another work ticketWe have opened if we are not mistaken more that tickets to get our furniture fixed and we dont even get a call when were are having someone coming over to look at the furnitureon of *** we were told that a technician was to come by that friday from 12-My *** is off that day and he stayed home ALL day waiting for this person to come by and NOTHING!! no one came, I called the next day and spoke to *** he said that the tech was at my house arounf 5:30-6:pm and we said why we were told he would be from12-not from 4-6pmWe have been getting the run arounds trying to get our furniture fixed, we paid for the service and just to get run arounds is not great customer serviceWe have met our side of the deal, we make our payments when they are due, why cant we get the same response from Conn's to get pour furniture fixed in a timely mannerThe only way we are going to get the attention of someone at Conn's or for someone to contact us is by not making a payment, as soon as you miss a payment they will harass you until the payment is done
We were also were to have someone come by on *** day *** between 4-6pm My *** and I did not make plans to go out just so we didn't miss this opportunity for some one to come by, but no one did and we sat at home waitingToday a lady called me and told me to make the payment, and I was upset and furious regarding this situation that we have been through with this companyNo concern with the customer satisfaction nothing, the only thing they want is their money thats itI told her that I was extereamly disappointed and not happy with their product and I was mad and said I will packed the furniture up and take it to your storeI am done playing your company gamesAnd instead of of saying something or apologetic, she said we can have one of our trucks come by and get the furniture form your houseIt will be a voluntary repossession and you will be liable for the remaining balance to the furnitureReally not even willing to help with the situation just wants to come by and take the furniture, nor care to see if we could work anything out to replace the furniture or just to keep my business and keep a customer happy!! Very disatisfied with the customer service
Desired Resolution
We were wiling to try to get the furniture fixed if not repalced, but with there customer service and the poor handling of my situation, they just want to come get their furnitureThats fine!! come get there itemsI dont want this to reflect my credit because I have met my side of the deal Conn;s
has NOTVery disatisfied customer that will never shop at this store AGAIN!!!!
Consumer Business Dialog

Thank
you for the opportunity to respond to *** *** complaintOur records
show on 5/31/14, *** *** purchased the *** *** sofa and recliner
both with
a 48-month Repair Service Agreement Plan*** *** delivery
was scheduled and received in good order on 6/1/*** *** signed her
invoice acknowledging she received a copy of Conn’s Return and Exchange Policy
at the time of purchase
We
reviewed *** *** service history and found that she has contacted our
service department on three separate occasions regarding repairs on her
furniture (1/26/15, 2/16/and 3/2/15) however; two of the service calls were
cancelled due to *** *** was not home at the time of inspectionOur
records show *** *** last service called was received on 3/02/
stating both the sofa and recliner was flat and sinking in the middleA service
appointment was scheduled on 3/24/15; during inspection the serviceman found
the padding was bunching up on the recliner and both sides of the sofa was
leaning back and the mechanism were bentWe show parts have been ordered
through the manufacturer to complete repairs on the sofa and recliner*** *** will be contacted to schedule a repair date once we receive all parts
necessary to complete repairs
At
this time we are unable to honor *** *** request; Conn’s has a No
Return/Exchange Policy on all furniture unless the item(s) have been inspected
by a Conn’s technician and deemed non-repairable however we will continue with
repairsAlso, please be mindful that Conn’s reports to all three major credit bureaus monthly If a
consumer’s account is days or more past due, it may report negatively to
your credit bureaus
If
we may be of further assistance, *** *** may contact customer service at ***
Kind
regards,
*** ***

Thank you for the
opportunity to respond to *** *** complaintOur records show on
2/16/15, *** *** purchased the *** *** *** dining set which consist
of five pieces (table and found chairs) and a *** *** *** bedroom set
which consist of eight pieces (headboard,
footboard, rails chest, dresser, two
night stand and mirror) which all came with a 1-year limited manufacturer’s
warranty
We reviewed *** *** complaint and found he was originally scheduled for delivery on
2/24/however; prior to delivery he was contacted and made aware that the
dresser and two nightstands had not been received at the warehouse as
scheduledWe confirmed with the store manager located in *** ** where *** *** made his purchase that at the time of purchase he explained to *** *** that all items were not available for immediate delivery and Conn’s
was unable to delivery partial merchandise*** *** was given the option
to either cancel the dresser and nightstand from this invoice or wait until all
items were available to schedule delivery*** *** elected to cancel the
dresser and nightstands from his invoice and was made aware that he could
return to the store when the items are in stock to re-sign a new authorization
charge on his ** accountWe show the dresser and two nightstands were
cancelled from the invoice and a refund of $was processed towards his
** account
*** *** has been
contacted and is aware that the dresser and nightstand is now available for
immediate delivery. *** *** will
need to visit his nearest Conn’s location to purchase these additional items
We sincerely apologize for any inconvenience *** *** experienced, as a
gesture of goodwill we will mail *** *** a $gift card
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
Dyeisha ***

Thank you for the opportunity to respond to Mrs***’s dispute. We have reviewed her concerns and service
history and have agreed to honor her request for an exchange. We attempted to contact Mrs***’s to advise
her of the exchange but were unsuccessful in our attempts. Our
delivery department is scheduled to
deliver Mrs***’s new washer on 2/19/15.
We sincerely apologize to Mrs***’s for the experience she had with
us. If we may be of further assistance,
Mrs***’s may contact us at ***
Kind regards,
Kathryn James

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I had to take two days off work and I make a lot more than fifty dollarsafter numerous attempts Conn's *** continued to lie and failed to process the correct paperworkI suffered late fees on my payment and harassment from your employeesShould Conn's need further information they can call ME!*** *** ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Hello, this is *** ***: I wrote to you on March about Conn's I stated that I would accept their offer to close out my acctBut I never received that letterI was checking my credit file and noticed that they reported me with months of late payments @each , which knocked my score down I was very upset and called Conn's credit deptspoke with a repnamed *** (spelling of name maybe wrong)on 7/15/She stated that they did report me because of late paymentsI informed her my payments weren't even from the startShe also said I have a balance of I told her I don't know where those amounts came from for one single WASHERThis accthas been screwed up from beginning.I told her this was not what you all agreed on with the Revdex.com And they need to get it right and removed those late payments from my credit file once and for all and close this acctout She also stated a letter was sent to me during the month of May but I never received itI told her my ex- husband had been tampering with my mail during that time Thanks *** Phone # (*** cell (*** home Regards,

Thank you for the opportunity to respond to *** *** complaint
Our records show on ***14, *** *** purchased a *** *** Door
refrigerator with a 1-year limited manufacturer’s warranty*** *** was
scheduled and received delivery in good order on
***
We received *** *** complaint and found he contacted us on
***/stating the refrigerator and freezer was not coolingWe contacted the
manufacture on *** *** behalf in attempts to locate a service
technician in his area however; there was a delay locating a service provider
to assess the refrigeratorWe received notification from the manufacture stating
*** *** was going to exchange the refrigerator and no longer needed
service therefore; the service order was cancelled
Our records show on ***14; *** *** elected to return his
refrigerator with a 15% restocking and delivery fee totaling $Conn’s
Return/Exchange Policy requires a 15% restocking fee and delivery fee on all return/exchange
merchandise unless the unit is found defective by a Conn’s technician; therefore
based on the manufacture exchange authorization Conn’s has refunded *** *** restocking and delivery fee of $*** *** may visit the
Conn’s location he originally made his purchase to have the funds refunded back
to his *** cardWe sincerely apologize for any inconvenience *** ***
experienced as a result of service delay
If we may be of further assistance, *** *** may contact us at
###-###-####
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I am happy with the companys decision to replace my washerThank you!! This lets me know that the company does value their customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

*** has been contacted regarding her concerns. During the discussion she expressed her dissatisfaction
with the furniture items that were redelivered on *** After confirming *** refused the
items upon delivery, Conn’s offered *** the option to reselect a
different furniture group up to $***9; which was the original amount paid***
*** is aware she may visit her nearest Conn’s store to complete the
exchange and schedule delivery
If we may be of further assistance, *** may contact us at
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Reason is still paying for a broken item, what is the use of calling if the tech will continue to stait that the
there is nothing wrong with it

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint First of all the dates that were listed that you were unable to reach me is because your service department was calling an old phone number!! After I had provided a current phone number when I called to talk to them. Your company neglected to order the parts needed to complete the repair until more than a month after. Because I called in AGAIN about the recliner! When the tech came out AGAIN and made the repair is was NEVER NOTIFIED ANY FURTHER WORK NEEDED TO BE COMPLETED!!!! I WAS TOLD THAT THE RECLINER WOULD BE IN WORKING ORDER!!!!!!! THIS SITUATION IS JUST AGAIN AND AGAIN A REFLECTION ON THE INCOMPETENCE I HAVE HAD TO DEAL WITH OVER AND OVER AND OVER WITH CONN'S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thank you for the opportunity to respond to *** *** complaint. Our records show on */27/11, ***
*** purchased
a *** dishwasher from us which came with a limited 1-year manufacturer
warranty *** *** elected to pick up her dishwasher from our *** City location, where she signed acknowledging her dishwasher was received in
good order. Our records show on */02/11, *** *** purchased
a 48-month Repair Service Agreement for her dishwasher
After researching *** *** complaint we found she contacted
our service department on multiple occasions regarding her dishwasher. *** *** last service call was placed
on **/20/14; she stated the dishwasher was not cleaning the
dishes properly and the interior/exterior light would not turn off. Due
to excessive service calls *** *** dishwasher was submitted for an
exchange and approved on **/29/14 under the Terms and Conditions of the
Service Agreement *** *** was notified of the approval to select a
dishwasher up to the original amount paid which was $599.97. The original model *** *** purchased is
no longer available and Conn’s no longer offers *** products. I have
included a copy of the Service Agreement *** *** received in the mail after
she purchased the additional warranty coverage
Although, we are unable to honor *** *** request to refund
the retail value of $for the dishwasher; Conn’s is willing to refund the
price she paid for the dishwasher as shown on her invoice included in our
response. We ask that *** *** please
allow business days to receive her refund check $
If we may be of further assistance, *** *** may contact
Customer Service Department at ***
Kind regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Based on this ad, since my TV was only $and not $999, it does not qualify for interest free months but does say the TV I purchased comes with a free Roku streaming stickI was never given this product at any point in store or at time of delivery.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you for the helpi have chosen a complete different set and will be receiving it on the 25th of this month.Thank You *** ** ***

Thank
you for the opportunity to respond to Mr***s complaintOur records
show on 2/7/15, Mr*** purchased the *** *** bedroom set which
consist of
three pieces (frame, ends and stairway chest) all with a limited
manufacturer’s warrantyWe
received Mr***s complaint and found his issue has been addressedWe
confirmed with the delivery manager that Mr***s defective ends were
exchanged and delivered on 2/21/We sincerely apologize for any
inconvenience Mr*** experienced during deliveryAs a gesture of
goodwill, we will mail Mr*** a $gift card for customer
satisfactionIf
we may be of further assistance, Mr
*** may contact customer
service at 1-877-358-Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to *** ***’ complaint
We received *** ***’ complaint and found upon receiving delivery on his new
GE refrigerator purchased from Conn’s, our 3rd party delivery team
*** damaged *** ***’ *** refrigerator when attempting to move the unit
to
his garageWe submitted *** ***’ concerns to *** for further review; ***
informed us they offered *** *** a $price concession for the damages
on the refrigerator however; he declined the concessionConn’s assisted *** in
attempts to locate a replacement door for the *** refrigerator however; a
replacement door was not available for the model *** *** purchased therefore,
Conn’s has agreed to exchange the damaged *** refrigerator*** *** will
be contacted with the first available date of deliveryWe sincerely apologize
for the experience and any inconvenience *** *** experienced as a result of
the delay
If we may be of further assistance, *** *** may contact us at ***
*** ***

Thank you for the opportunity to respond to Mrs***’s
complaintOur records show on ***, Mrs*** purchased the ***
*** Coffee sofa and chair with a 1-year limited manufacturer’s warranty
Mrs*** was scheduled and received delivery on *** in good
order
We received Mrs***’s complaint and found she contacted our
service department on *** stating her sofa and chair was uneven and not
aligned correctlyAfter further review and research of Mrs***’s service
needs, Conn’s agreed to honor her request to return the both furniture pieces and
issue a credit to her accountOur records show on ***, Conn’s delivery
team picked up Mrs*** furniture from her residenceOn ***, we
processed a credit of $to Mrs***’s account for the sofa and chair
We sincerely apologize for any inconvenience Mrs*** experience during this
process
If
we may be of further assistance, Mrs*** may contact us at ###-###-####
*** ***

*** originally purchased a 55” *** 3D Smart LED TV with a
(49-month Repair Service Agreement w/Accidental Damage) totaling $1,on 1/23/see invoice *** *** contacted us on 5/13/14, stating the TV screen was cracked and that his pet may
have tipped it over. Under the Terms and
Conditions of the Repair Service Agreement/Accidental Damage coverage, *** was
approved to replace his television up to the original amount paid fulfilling his coverage agreement as stated in the terms and conditions. We show *** initiated his replacement
on 5/20/as shown on invoice
***. *** upgraded his TV by selecting a 65” 3D
Smart LED TV and month Repair Service Agreement w/ Accidental Damage
Coverage totaling $2,635.48. *** was not
charged an additional $1,416.98,
because it was previously financed on the original invoice ***; which had
not been paid in full. ***
financed the difference of $1,on
a separate account. The $1,was
for the $difference for the upgraded TV, $for a new RSA/AD, and
$toward taxes. As previously stated we are unable to honor ***'s request We have attached a copy of both signed invoice and contracts This information was also provided to *** at the time of purchase.Kind regards,*** ***Customer Relations

Thank you for the opportunity to respond to *** ***
complaintWe received *** *** complaint and found she contacted our
service department for repair on her *** refrigerator she purchased from
Conn’s in On */22/14, *** *** called for service stating the
icemaker
only makes ice once a week*** *** was advised there would be a
trip charge in the amount of $*due to the unit was no longer covered under
warranty and any additional parts and labor fees would be an out-of-pocket
expenseOur records show *** *** service appointment was scheduled on
*/24/14; based on the technician’s report he was able to clear the ice from the
icemaker, fill the tub, and reinstalled icemaker; no parts were ordered for
repairs and *** *** was not charged for any additional services
On **/5/14, a service technician contacted *** *** to offer
her the option to waive the trip charge and reassess her refrigerator however;
*** *** declined service and stated that she already hired another company
to complete the repairs
We sincerely apologize for any inconvenience *** ***
experienced during this processConn’s is willing to extend *** *** the
option to have a Conn’s technician reassess her refrigerator and waive the trip
chargeIf *** *** would like to take advantage of our offer she may
contact our service department at ***
If we may be of further assistance, *** *** may contact us at
###-###-####
Sincerely,
*** ***