Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I had to take two days off work and I make a lot more than fifty dollarsafter numerous attempts Conn's *** continued to lie and failed to process the correct paperworkI suffered late fees on my payment and harassment from your employeesShould Conn's need further information they can call ME!*** *** ***
Regards,

Thank
you for the opportunity to respond to *** *** complaintOur records
show on 5/31/14, *** *** purchased the *** *** sofa and recliner
both with
a 48-month Repair Service Agreement Plan*** *** delivery
was scheduled and received in good order on 6/1/*** *** signed her
invoice acknowledging she received a copy of Conn’s Return and Exchange Policy
at the time of purchase
We
reviewed *** *** service history and found that she has contacted our
service department on three separate occasions regarding repairs on her
furniture (1/26/15, 2/16/and 3/2/15) however; two of the service calls were
cancelled due to *** *** was not home at the time of inspectionOur
records show *** *** last service called was received on 3/02/
stating both the sofa and recliner was flat and sinking in the middleA service
appointment was scheduled on 3/24/15; during inspection the serviceman found
the padding was bunching up on the recliner and both sides of the sofa was
leaning back and the mechanism were bentWe show parts have been ordered
through the manufacturer to complete repairs on the sofa and recliner*** *** will be contacted to schedule a repair date once we receive all parts
necessary to complete repairs
At
this time we are unable to honor *** *** request; Conn’s has a No
Return/Exchange Policy on all furniture unless the item(s) have been inspected
by a Conn’s technician and deemed non-repairable however we will continue with
repairsAlso, please be mindful that Conn’s reports to all three major credit bureaus monthly If a
consumer’s account is days or more past due, it may report negatively to
your credit bureaus
If
we may be of further assistance, *** *** may contact customer service at ***
Kind
regards,
*** ***

Thank you for
the opportunity to respond to Mrs*** concerns regarding account
#***. Mrs*** stated she
signed a new contract; however, it has not been implemented
According to
our records, Mrs*** signed a month retail installment contract
on
*** *** ***. On *** *** ***, Mrs
*** signed a replacement 30-month retail installment contract to remove
the repair service agreement from her invoice.
Mrs***
received an invoice credit on her account in the amount of $546.24; however,
she was of the impression the second contract would replace the first contract
As per our
conversation with Mrs*** on *** ** ***, we will process version two
of the contract. Please allow 7-business
days for the new contract to be processed.
We value Mrs*** as a
customer and sincerely apologize for any inconvenience she may have experienced
due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10360725, and have determined that this proposed action would not resolve my complaint. Conn's continues to insist that I have been sent the $dollar gift cards and that a notice for my pick up has been left, this is as I have received no notification of any US Postal Service pick ups or UPS pick ups , I am disabled and am home all day long and no one has so much as knocked on the door with a notice or left in the mailbox I am very tired of being jered around but this company It is not my responsibility as a consumer to check on the status of their supposed mail outs, if I have not ( and I have not ) received the alleged gift cards that were mailed over a month ago it is the senders responsibility and the responsibility of the business as good customer relations to check on the status and correct any mistakes I will not accept anything less than $ dollars in gift cards as promised and documented on my paperwork I have , I will accept a $credit to my account effective immediately with written documentation and proof it has been applied ...........otherwise I will wait on the phantom gift cards
Regards,
*** ***

Thank you for the opportunity to respond to Mrs***’s dispute. We have reviewed her concerns and service
history and have agreed to honor her request for an exchange. We attempted to contact Mrs***’s to advise
her of the exchange but were unsuccessful in our attempts. Our
delivery department is scheduled to
deliver Mrs***’s new washer on 2/19/15.
We sincerely apologize to Mrs***’s for the experience she had with
us. If we may be of further assistance,
Mrs***’s may contact us at ***
Kind regards,
Kathryn James

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thanks for resolving this issue

Thank you for the opportunity to respond to *** *** complaint. Our records show on */27/11, ***
*** purchased
a *** dishwasher from us which came with a limited 1-year manufacturer
warranty *** *** elected to pick up her dishwasher from our *** City location, where she signed acknowledging her dishwasher was received in
good order. Our records show on */02/11, *** *** purchased
a 48-month Repair Service Agreement for her dishwasher
After researching *** *** complaint we found she contacted
our service department on multiple occasions regarding her dishwasher. *** *** last service call was placed
on **/20/14; she stated the dishwasher was not cleaning the
dishes properly and the interior/exterior light would not turn off. Due
to excessive service calls *** *** dishwasher was submitted for an
exchange and approved on **/29/14 under the Terms and Conditions of the
Service Agreement *** *** was notified of the approval to select a
dishwasher up to the original amount paid which was $599.97. The original model *** *** purchased is
no longer available and Conn’s no longer offers *** products. I have
included a copy of the Service Agreement *** *** received in the mail after
she purchased the additional warranty coverage
Although, we are unable to honor *** *** request to refund
the retail value of $for the dishwasher; Conn’s is willing to refund the
price she paid for the dishwasher as shown on her invoice included in our
response. We ask that *** *** please
allow business days to receive her refund check $
If we may be of further assistance, *** *** may contact
Customer Service Department at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to *** *** complaint
Our records show on ***14, *** *** purchased a *** *** Door
refrigerator with a 1-year limited manufacturer’s warranty*** *** was
scheduled and received delivery in good order on
***
We received *** *** complaint and found he contacted us on
***/stating the refrigerator and freezer was not coolingWe contacted the
manufacture on *** *** behalf in attempts to locate a service
technician in his area however; there was a delay locating a service provider
to assess the refrigeratorWe received notification from the manufacture stating
*** *** was going to exchange the refrigerator and no longer needed
service therefore; the service order was cancelled
Our records show on ***14; *** *** elected to return his
refrigerator with a 15% restocking and delivery fee totaling $Conn’s
Return/Exchange Policy requires a 15% restocking fee and delivery fee on all return/exchange
merchandise unless the unit is found defective by a Conn’s technician; therefore
based on the manufacture exchange authorization Conn’s has refunded *** *** restocking and delivery fee of $*** *** may visit the
Conn’s location he originally made his purchase to have the funds refunded back
to his *** cardWe sincerely apologize for any inconvenience *** ***
experienced as a result of service delay
If we may be of further assistance, *** *** may contact us at
###-###-####
Sincerely,
*** ***

*** has been contacted regarding her concerns. During the discussion she expressed her dissatisfaction
with the furniture items that were redelivered on *** After confirming *** refused the
items upon delivery, Conn’s offered *** the option to reselect a
different furniture group up to $***9; which was the original amount paid***
*** is aware she may visit her nearest Conn’s store to complete the
exchange and schedule delivery
If we may be of further assistance, *** may contact us at
***
*** ***

Thank you for the opportunity to respond to Mrs***’s
complaintOur records show on ***, Mrs*** purchased the ***
*** Coffee sofa and chair with a 1-year limited manufacturer’s warranty
Mrs*** was scheduled and received delivery on *** in good
order
We received Mrs***’s complaint and found she contacted our
service department on *** stating her sofa and chair was uneven and not
aligned correctlyAfter further review and research of Mrs***’s service
needs, Conn’s agreed to honor her request to return the both furniture pieces and
issue a credit to her accountOur records show on ***, Conn’s delivery
team picked up Mrs*** furniture from her residenceOn ***, we
processed a credit of $to Mrs***’s account for the sofa and chair
We sincerely apologize for any inconvenience Mrs*** experience during this
process
If
we may be of further assistance, Mrs*** may contact us at ###-###-####
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint First of all the dates that were listed that you were unable to reach me is because your service department was calling an old phone number!! After I had provided a current phone number when I called to talk to them. Your company neglected to order the parts needed to complete the repair until more than a month after. Because I called in AGAIN about the recliner! When the tech came out AGAIN and made the repair is was NEVER NOTIFIED ANY FURTHER WORK NEEDED TO BE COMPLETED!!!! I WAS TOLD THAT THE RECLINER WOULD BE IN WORKING ORDER!!!!!!! THIS SITUATION IS JUST AGAIN AND AGAIN A REFLECTION ON THE INCOMPETENCE I HAVE HAD TO DEAL WITH OVER AND OVER AND OVER WITH CONN'S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you for the helpi have chosen a complete different set and will be receiving it on the 25th of this month.Thank You *** ** ***

Thank you for the opportunity to respond to *** ***’ complaint
We received *** ***’ complaint and found upon receiving delivery on his new
GE refrigerator purchased from Conn’s, our 3rd party delivery team
*** damaged *** ***’ *** refrigerator when attempting to move the unit
to
his garageWe submitted *** ***’ concerns to *** for further review; ***
informed us they offered *** *** a $price concession for the damages
on the refrigerator however; he declined the concessionConn’s assisted *** in
attempts to locate a replacement door for the *** refrigerator however; a
replacement door was not available for the model *** *** purchased therefore,
Conn’s has agreed to exchange the damaged *** refrigerator*** *** will
be contacted with the first available date of deliveryWe sincerely apologize
for the experience and any inconvenience *** *** experienced as a result of
the delay
If we may be of further assistance, *** *** may contact us at ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Reason is still paying for a broken item, what is the use of calling if the tech will continue to stait that the
there is nothing wrong with it

Thank
you for the opportunity to respond to Mr***s complaintOur records
show on 2/7/15, Mr*** purchased the *** *** bedroom set which
consist of
three pieces (frame, ends and stairway chest) all with a limited
manufacturer’s warrantyWe
received Mr***s complaint and found his issue has been addressedWe
confirmed with the delivery manager that Mr***s defective ends were
exchanged and delivered on 2/21/We sincerely apologize for any
inconvenience Mr*** experienced during deliveryAs a gesture of
goodwill, we will mail Mr*** a $gift card for customer
satisfactionIf
we may be of further assistance, Mr
*** may contact customer
service at 1-877-358-Kind
regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Based on this ad, since my TV was only $and not $999, it does not qualify for interest free months but does say the TV I purchased comes with a free Roku streaming stickI was never given this product at any point in store or at time of delivery.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I am happy with the companys decision to replace my washerThank you!! This lets me know that the company does value their customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Thank you for the opportunity to respond to *** *** concerns regarding account #***. *** *** stated she submitted her final payment for her account on September 13, but
it did not post to the account until September 14, which caused her to lose her cash option
and accrue interest.
According to our records, *** *** signed a
32-month retail installment contract on September 3,
2012.
That contract also included a 12-month no-interest
financing promotion that expired on September 3, 2013; however, we do offer days before a
late charge is assessed on the account.
*** *** stated she made her payment on September 13, but
it did not post to the account until September 14, which caused her to lose her cash
option. We ask that customers give hours for their payments to post to the
account
As a one-time offer and a goodwill gesture, we are
willing to reinstate the Cash-option and close the account for *** ***
Please allow 10-business days for the process to be
complete.
*** *** will receive a close-out letter for her
records within business days of the account closing
We value *** *** as a customer and appreciate her
bringing this matter to our attentionThank you,*** ***

Thank you for the opportunity to respond to *** *** complaint
Our records show on */29/14, *** *** purchased ** washer and dryer both
with a 24-month Repair Service Agreement Plan*** ***s washer and dryer
was scheduled for delivery and received in good order on */4/
We
received *** *** complaint and found she contacted our
service department on two separate occasions regarding her washerOn */5/14, ***
*** called for service stating her washer was off balance and shakingA
service call was scheduled for */16/14; the *** tested the unit and unit
tested okThe *** also verified the washer was leveled correctly; no
parts were required for repairOn **/11/14, *** *** called for service
stating the washer turned off during cycle and is now leaking water from
underneathA service call was scheduled for **/14/14; upon inspection the
*** found parts needed to be ordered to complete repairsOur records
show the parts were scheduled to arrive on **/22/however; there was a delay
receiving one of the partsOnce we receive all the necessary parts to complete
repairs, a service representative will contact *** *** to schedule an
appointment
At this time we are unable to honor *** *** request for an
exchan** on her washer; we will need to continue with repairs
If we may be of further assistance, *** *** may contact us at ***