Conn's Home Plus

Thank you for the opportunity to
respond to Mr***’s complaint. Our records show on 11/19/14, Mr
*** purchased a Somerton (West Ave) dinette set which consisted of six
pieces;
(table top, table base, (4) chairs) with a 48-month Furnituregard Plan on all
six pieces. Mr***’s signed invoice indicates at the time of purchase
he acknowledged he was provided a copy of the Furnituregard Plan brochure and
that he understood the coverage associated with the product. Mr***
also signed acknowledging he received a copy of the Conn’s Return and Exchange
Policy which states: No
Returns or Exchanges on: Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service
Technician and found to have a manufacturer’s defect. Mr*** elected to have his dinette set delivered; we show
Mr*** signed his delivery receipt acknowledging his dinette set was
delivered and received on 11/21/14 in good order. Mr***’s
signature on his delivery receipt acknowledges he thoroughly inspected his
dinette set for damages for an exchange or price concession would not be
authorized for damages after the delivery
After
researching Mr***’s complaint we did not find where he has attempted to
contact us regarding this matter prior to receiving his complaint. We
also have no records showing Mr*** has contacted our service department regarding
an issue with his dinette set. If Mr*** is in need of service he may
contact our service department at 1-855-266-6349 to schedule an appointment.
Although, Mr*** does not qualify for an exchange; Conn’s is willing to
continue with any covered repairs under the Terms and Conditions of the
Furnituregard Plan
If we may be of further assistance, Mr*** may contact
our Customer Service at 1-877-358-
Kind regards,
Jana ***

Thank you for the
opportunity to respond to Mr*** complaint regarding a purchase under
the name *** ***Our records show on 4/29/14, Mrs*** purchased
the Jackson Brantley Java living room set which consist of four pieces (
sleeper sofa, loveseat, chair and ottoman)
all with a 48-month *** Plan
Mr*** contacted
our service department on 10/13/stating the cushion on the sofa had a lump
A service appointment was scheduled for 11/01/14; during inspection the
serviceman found the springs inside the cushion gave out and would need to
replace the cushion core to repairOur records show parts were ordered on
11/5/and originally scheduled to arrive on 11/27/however; the parts were
on back order with the manufacture until 12/16/Mr*** contacted our
service department on 12/30/stating he received the parts to complete repair
and was scheduled for service on 1/02/On 1/02/15; the serviceman installed
the new cushion core and unit tested okMr*** contacted our service
department again on 1/04/15, stating the spring were pooping out of the sofa
however; he was informed the service center was closed on Sunday’s and would
need to call the following day to schedule a service appointmentWe have no
further records that Mr*** has attempted to contact us for further service
needs regarding his sofaWe attempted to contact Mr*** on 1/20/to
discuss his concerns however; we were unsuccessful in our attempt and left a
voice message to return our call
At this time Mr
*** sofa does not meet the qualifications for an exchange; we will need
to continue with repairsIf Mr*** is in need of service he may contact
our service department at 1-855-266-Although we are unable to extend Mrs
*** warranty or issue three months of credit you her account; Conn’s is
willing to credit her account one monthly payment in the amount of $and
also apply a $to her account due to the service delayIf Mr***
agrees to these terms he may contact us directly at 1-866-765-
We sincerely
apologize for any inconvenience Mrand Mrs*** experienced as a result of
the delay in service
Sincerely,
Kathryn ***
Customer Relations Officer
1-800-280-

Thank you for the
opportunity to respond to *** *** complaintAfter further review and
research of *** ***s complaint, we found there was a sales error regarding
the heat/cool air conditioner she purchasedWe confirmed with the district
manger that *** *** was offered
$
in gift cards
due to her inconvenienceOur records show on 1/15/15, we processed a request to
mail two $gift cards to *** *** residence; the tracking number for
the gift cards is ***Although we are unable to confirm if
*** *** was offered $in gift cards; Conn’s submitted another $
gift card on 1/19/to be mailed to her residence as a gesture of goodwill,
please allow 7-business days to receive gift cards
At this time we are
unable to honor *** *** request to further defer her monthly paymentsAs listed
on the contract she signed at the time of purchase her first payment was due on
12/01/14; any payments received more than 30-days after the due is may be
subject to negative activities being reported to the credit bureau
If we may be of
further assistance, *** *** may contact us at 1-877-358-
Sincerely,
*** ***

Thank you
for the opportunity to respond to Mrs***’s complaint. We
appreciate Mrs*** for
bringing her concerns to our attention. Mrs
*** was contacted by the store manager at location #62; during the
conversation a mutual agreement was reached. Mrs*** was contacted
again on 1/22/16;
she was informed she is currently in the schedule for Saturday(1/23/16)
to have the stair storage model numbers (*** and ***) picked up and
returned. Once the units have been returned a credit of $will
be processed to Mrs***’s Conn’s account. We ask that Mrs***
allow 7-business for the credit to post to her account. Again, we
sincerely apologize to Mrs*** for any inconvenience she experienced
during this process.
If we may be
of further assistance, Mrs*** may contact our Customer Service
department at 1-877-358-
Kind regards,
Jana ***
2/4/

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to *** *** complaint. Our
records show on 5/02/15, *** *** purchased a ** *** that came with a limited 1-year manufacturer
warranty. *** *** declined to purchase ANY additional RSA
coverage through Conn’s for his dishwasher. *** *** signed
invoice indicates at the time of purchase he was provided a copy of Conn’s
Return and Exchange Policy which states: A consumer has 30-days from the
date of purchase to return or exchange (electronics and appliances) with a
required 15% restocking fee. *** *** elected to have his
dishwasher delivered and installed; which was completed on 5/04/15. *** *** signed
his delivery receipt acknowledging his dishwasher was delivered and
received in good order and that he thoroughly inspected his merchandise for
damages for an exchange or price concession would not be authorized for
damages discovered after the delivery.
We
researched *** *** complaint we found he contacted us on 6/01/15; stating the middle sprayer
was breaking apart. He was then advised the merchandise was no longer
in our Return and Exchange Policy of 30-days with the required 15% restocking
fee due to broken sprayer which was not noted prior to use.
We
have forwarded *** *** request to the manufacturer to address this
matter under the manufacturer warranty guidelines
If
we may be of further assistance, *** *** may contact our Customer
Service department at ***
Kind
regards,
Jana
A***
7/31/

Thank you for
the opportunity to respond to Mrs*** concerns regarding account
#***. Mrs*** stated she has
been receiving multiple collection calls each day and she would like the calls
to stop
We have placed
a cease and desist on the telephone
numbers associated with Mrs*** account. On October 29, we mailed
Mrs*** a copy of her payment history and the other information she
requested.
We will attach
a copy of the payment history for her recordsIf Mrs*** receives any further collection calls, we ask that she contact us directly so we may address the matter further
We value Mrs*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matter. Thank you,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I WAS TOLD THE SAME THING OVER THE PHONE IN EARLY MARCH BY A REP ON THE PHONE AND THAT I WAS EMALED A CONTARCT...I NEVER RECEIVED AN EMAIL AND EVEN CHECKED MY SPAM...I WAS TOLD I WAS BEING MAILED THE DOCUMENTS AS WELL BUT IT TOOK VOER WEEKS TO RECEVIE AS I LIVE IN A REMOTE ARE AND THEN WAS TOLD I MISSE DTHE DEADLINE AND SAID THE OFFER WAS NULL AND VOID....I'VE SIGNED THESE WAIVERS DIFFERENT TIMES AT THE STORE...WHY AREN'T THEY GOING TO THEIR OWN STORES FOR MY DOCUMENTATION? I ONLY GET COLELCTIONS CALL S- WHAY CAN; SOMEONE CALL TO FOLLOWUP TO MAKE SURE I RECIEVED THE EMAILNO CUSROER SERVICE HAS BEEN APPLIED AHERE AT ALL. I MADE THEREE CALL STHIS WEEK TO THE MANAGER *** *** AND HE HAS INFORMED ME THE CONTRACTS ESCALATION MANAGER *** AHS NOW MOVED MY FILE ON THE TIFFANY. STILL NOONE HAS CALLED ME. I WILL ACCEPT AN EMAILED CONTRACT BUT I EXCEPT A FOLLOWUP CALL LETTING ME KNOW WHEN IT WAS EMAIL SO WE CAN COORDINATE TO GET THIS COMPLETED
Regards,

Thank you again for the
opportunity to respond to *** *** concerns regarding telephone calls
he has received.
According to our records and
recorded calls, our automated dialer called *** *** on April 14,
at 10:amThis telephone call was an automated message welcoming *** *** as a Conn’s customer and reminding him of his due date. This is a typical practice to provide a
courtesy call for our new customers.
*** *** called back on
April 14, at 12:13pm and spoke with one of our customer service representatives
regarding the automated call he received.
The customer service representative stated that it was a courtesy call
to welcome *** *** to Conn’s. At
that time *** *** stated he does not wish to receive courtesy calls,
because he knows when his payment is due.
At that time, a cease and desist
was placed on the telephone numbers listed on *** *** account.
Again, we value *** *** as
a customer and appreciate him bringing his concerns to our attention. If *** *** received additional calls
to a different telephone number not listed on his account, he can provide the telephone number we called
and we will be glad to further research his concernsThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It is unfortunate that I have spent hours trying to resolve this and each and everytime a new excuse is brought up. I have already tried calling the store directly, customer service and tried to speak to management, beign the reason the Revdex.com was contacted. Such a small dollar amount to make the customer happy, instead a large corporation would rather waste man hours instead of fixing the problem. This will be my one and only purchase, be assured not one referral will ever be sent there. Thank you Revdex.com for trying to assist
Regards,
***

Thank you for the opportunity to
respond to Mrs*** complaintOur records show on 5/10/14, Mrs***
purchased a Tempurpedic Queen mattress and box
spring both with a 48-month
FurnitureGard Plan and receive a free 32” Haier television with her qualified
purchase
We received Mrs***’ complaint
and found on 10/15/14; we received a return authorization from the manufacture
to exchange her televisionOur records show we did not have the television in
stock at the store location Mrs*** original made her purchaseWe have
submitted a transfer request to have the unit available for pickup at the store;
the television will be available for pickup on 11/12/We sincerely apologize
for any inconvenience Mrs*** experienced as a result of delay
If we may be of further assistance, Mrs*** may contact Customer
Service at ***
Kind regards,
*** ***

Thank you for
the opportunity to respond to Mrs***’ concerns regarding account
#***. Mrs*** stated she
made a payment in January but it did not post to her account
According to
our records, we were able to locate the payment with the information
Mrs
*** provided and we applied that payment to her account on March 16,
2015. We also reversed the late charges
that were assessed on the account due to the error.
We have
attached a copy of Mrs*** pay history for her records
We value Mrs
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matterThank you,Cheryle S***

Thank you for the opportunity to respond to *** *** concerns regarding telephone calls she has receivedThe telephone number provided by *** *** was linked to an account in error. We have placed a cease and desist on the telephone number. We ask that *** *** allow up to hours
for the telephone number to be removed from our systemWe value *** *** and sincerely apologize for any inconvenience she has experienced due to this matter. If *** *** receives additional calls after the hours we ask that she contact us directly so we may research the matter further. Thank you, *** ***

Thank you for the opportunity to respond to *** *** complaintOur records show on 12/22/14, *** *** purchased a ** *** *** with a 24-month Repair
Service Agreement PlanWe
show *** *** elected to pickup his *** from our Conn’s warehouse
located in *** **; no installation service was purchased
We received *** *** complaint and found on
4/7/15, Conn’s approved an exchange on his microwave. Our records show we no longer had the
original *** *** *** purchased therefore; we issued an in-store credit
for $(the original amount paid) to re-select a different *** that
meet his expectations*** *** will need to return the old *** to his
nearest Conn’s location to initiate the exchange
At this time we are unable to honor *** ***
request; the previous *** was picked up and installed by someone other
than Conn’s therefore, we will not be able to deliver and install *** ***
new unit at no additional cost
We have included *** *** signed pickup slip
at the time of his original purchase
If
we may be of further assistance, *** *** may contact customer service at
***
Kind
regards,
*** ***
4/27/
Complaint
I purchased a *** ** from Conns a few days agoOn the advertisement at the store it clearly reads *** **After getting it home ive come to find out that it is NOT a *** **They added a *** stick to the box and call it smartThey are ripping people off with advertisementThey will
not take the TV back and the *** has never workedThey told me I had to purchase a new *** stickThey sold me a non *** ** at a *** ** priceRipped me offThey are still selling this tv and ripping people off
Desired Resolution
Either fix the TV I purchased or let me trade it in for a REAL *** **NO restocking feeYall ripped me offplease make this right
Consumer Business Dialog

Thank you for
the opportunity to respond to Mrs*** complaintOur records show on 11/14/10,
Mr*** purchased a LG refrigerator with a 48-month Repair Service
Agreement
We received
Mrs*** complaint and found she contacted the service department on
9/15/
stating the refrigerator was not cooling, the freezer was not freezing,
and the icemaker was not making iceA service appointment was scheduled for
9/17/14; upon inspection the technician found a new compressor and dryer
assembly needed to be ordered for repairOn 9/24/14, the parts became
available and Mr*** was scheduled for repair on 9/29/On 9/29/14,
the technician installed the compressor and dryer however; the unit started
making a loud humming noiseThe technician contacted our tech line and
determined the compressor was bad and needed to reorder a new compressor and condenser
coil; all parts were orderedThe technician also created a vacuum pump of the
unit to remove the restriction in the lineOn 9/30/14, the technician went
back to Mrs*** home to re-vacuum the unit however; the refrigerator
still did not function properlyOur records show we received some parts
however, the compressor did not arriveOn 10/3/14, Mr*** was
scheduled to install the available parts; during installation the technician
installed the dryer and attempted to shoot nitrogen in the unit to possibly
push the restriction out however; the unit still had restriction through the
inner wall that was unable to be removeThe service technician submitted a
request for a possible exchange due to the unit was unable to be repaired
On 10/8/14,
Conn’s agreed to issue Mr*** an in store credit in the amount of
$to re-select a new refrigeratorOur records show on 10/8/14; Mr*** re-select a GE side-by-side refrigerator with a 1-year limited
manufacturer’s warranty and received delivery on 10/9/in good orderWe
sincerely apologize for any inconvenience Mrand Mrs*** experienced
during this process
If we may be of further
assistance, Mr*** may contact us at 1-877-358-
*** ***

Thank you again for the opportunity to respond to Mrs***' concerns regarding account #***. As a one-time offer and a good-will gesture, we are processing a goodwill due date change to bring Mr***' account current due to the confusion regarding the account. We value Mrand Mrs*** as customers and apologize for any inconvenience they have experienced due to this matter. If Mror Mrs*** have any additional concerns or questions we ask that they contact us directly. Thank you, Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This is Diana writing using google translate, I dont know why they send the message abot the policy for cancellation of insurance if they said that I can cancel them whenever I want, and on the policy it says that I have days after I purchased the thingsso I cannot do it anymore? this is what I jmean that conns as a business keeps on contradicting themselves, they always tell me different things. they dont care about me as a customer, theyn only want money! Conns doesnt care that they took advantage of me!
Regards,

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated we have
reported negative marks to her *** ***; however, she has never been late
on a paymentShe also stated her mother had to co-sign on the contract
in
order for her to receive credit
According to
our records *** *** signed a 30-month retail installment contract on July
10, *** *** did not require a co-signer*** *** first selection of merchandise and request
for credit required a co-signer. However, *** *** final
product selection changed the terms of credit which removed the need
for a co-signer. We have included a copy of the contract for her records
*** ***
stated she made monthly payments on-time each month but they were applied to someone
else’s account and she received negative credit marks because of this. We have also attached a copy of her payment
history for her records*** *** will need to provide complete bank
statements and/or store receipts indicating the payments were made so we may
research the matter further. She may fax
that information to *** for further review. She will need to notate the account number on
the documents to expedite the process.
Once *** *** provides the information needed to research her account, she will
receive a written response of our findings mailed to the address on file
We value *** *** as a customer and appreciate her bringing this matter to our
attentionThank you,Cheryle S***

Thank you for
the opportunity to respond to Mr***’ concerns regarding his
accounts. Mr*** stated he has
requested copies of his contracts and invoices on several occasions and has not
received them
I spoke with
Mr*** on February 2, to confirm the
information he was
requesting. I emailed him the requested
documents, sent them by certified mail and I have attached a copy for his
records.
We value Mr
*** as a customer and appreciate him bringing his concerns to our
attention. Thank you,Cheryle S***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 2/23/16, Mrs*** purchased a ** Chest Freezer and a *** French Door Refrigerator and she received free delivery with her qualified purchase; no delivery fee was chargedMrs***’s delivery
was scheduled for 2/24/16; during delivery the refrigerator was damaged and she was offered a $concession for the damagesOur records show the concession has been submitted and is currently processingWe ask to allow 7-business days for the amount to reflect on Mrs***’s account; no further credit is due. We sincerely apologize for any inconvenience Mrs*** experienced as a result of the delay. If we may be of further assistance, Mrs*** may contact us directly at 1-866-765-1513. Kind regards, Dyeisha ***
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Thank you for the
opportunity to respond to Mrs***’s complaintOur records show on 10/28/13;
Mrs*** purchased a *** refrigerator with a 24-month Repair Service
Agreement Plan and financed her purchase through RAC Acceptance
We received Mrs
***’s complaint and
found she contacted our service department on 12/09/
stating the icemakers container broke on her refrigeratorA service
appointment was scheduled for 12/18/14; during inspection the technician found
parts were needed for repairOur records show there was a delay receiving the correct
parts due to the model number was entered incorrectly on the service order when
the service call was initially set-upThe error has been corrected and we have
ordered the correct parts needed to repair Mrs***’s refrigeratorOnce we
receive the parts Mrs*** will be contacted to schedule a repair date
As a gesture of
goodwill Conn’s will send Mrs*** a $check in the mail; please allow 7-
business daysWe sincerely apologize for any inconvenience Mrs***
experienced as a result of the delay
If we may be of
further assistance, Mrs*** may contact us at ***
Sincerely,
Dyeisha W***