Conn's Home Plus

Thank you
for the opportunity to respond to ***’s complaintOur records show on ***, ***
purchased a *** ** television with a 1-year limited manufacturer’s warranty
*** picked up his television from our ***, TX location. Once the merchandise leaves
our stores, we
are unable to verify when or how damages may occur*** was also given
a copy of Conn’s Return and Exchange Policy at the time of purchase
We received
***’s complaint and found he contacted our customer help desk department
on *** stating when he opened the box yesterday and removed the television it was completely
cracked and request an exchange*** was informed that due to the time
frame of the reported incident, we were unable to exchange the television; no
additional coverage was purchased to cover accidental damages
At this time
***’s television does not meet the qualifications for an exchange; we
are unable to determine when or how the damages to the television occurred
Kind regards,
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding his
account. *** *** stated he wanted
to combine his two larger accounts, but has not received the new contract as of
yet
Due to a
processing error, the new contract was not delivered to
*** *** email as
promised. We have corrected the error
and have forwarded the new contract to *** *** email address. We have also submitted a goodwill due date
change to prevent any collection calls until the contract has been returned and
the accounts have been combined
We value *** *** as a customer and sincerely apologize for any inconvenience he has
experienced due to this matterThank you, *** ***

Thank you for the opportunity to respond to ***
***’s concerns regarding account #***. ***
stated her account was supposed to have 12-months no-interest financing and it
did not
According to our records, *** signed a 32-month
retail installment
contract on *** *** ***. That contract did not include a 12-month
no-interest financing promotion. We have verified that the product and the
credit would have both qualified for the 12-month no interest financing
promotion.
We are in the process of doing a manual Cash-option
calculation and will reimburse the interest *** paid on the
account.
We ask that *** allow up to business days
for this process to be completed. She will receive a reimbursement check for
the amount of interest she paid on the account
We value *** as a customer and sincerely
apologize for any inconvenience she has experienced due to this matterThank you,*** ***

Thank you again for the opportunity to respond to Mrs***. We record all of our calls for quality assurance. We reviewed the recorded call from December 10, and confirmed Mrs*** was given a payoff quote of $2319.27. These calls are for internal use only and cannot be released to the customer Again, we value Mrs*** as a customer and appreciate her bringing her concerns to our attention. Thank you, Cheryle S***

Thank you for the opportunity to respond to *** *** complaint
Our records show on */29/14, *** *** purchased ** washer and dryer both
with a 24-month Repair Service Agreement Plan*** ***s washer and dryer
was scheduled for delivery and received in good order on */4/
We
received *** *** complaint and found she contacted our
service department on two separate occasions regarding her washerOn */5/14, ***
*** called for service stating her washer was off balance and shakingA
service call was scheduled for */16/14; the *** tested the unit and unit
tested okThe *** also verified the washer was leveled correctly; no
parts were required for repairOn **/11/14, *** *** called for service
stating the washer turned off during cycle and is now leaking water from
underneathA service call was scheduled for **/14/14; upon inspection the
*** found parts needed to be ordered to complete repairsOur records
show the parts were scheduled to arrive on **/22/however; there was a delay
receiving one of the partsOnce we receive all the necessary parts to complete
repairs, a service representative will contact *** *** to schedule an
appointment
At this time we are unable to honor *** *** request for an
exchan** on her washer; we will need to continue with repairs
If we may be of further assistance, *** *** may contact us at ***

Conn’s would like to apologize to *** *** for the
experience she had with us.
Unfortunately, we have been unable to research *** ***’s
complaint based on the information she has providedTo better assist her, we
will need her invoice number or the phone number that was used
at the time of
purchase
If we may be of further assistance, *** *** may contact
Customer Service Department at ***
Kind regards,
*** ***

Thank you again for the opportunity to respond to Mr***'s concerns regarding his accountMr*** now has two accounts with Conn’s. Account #*** and account #*** are still open. If Mr*** has any further questions he may contact our customer service department. We value Mr*** as a customer and appreciate him bringing his concerns to our attention

Thank you for the opportunity to
respond to ***’s additional concerns. *** has been contacted and her
concerns have been addressed
If we may be of further
assistance, *** may contact our Customer Service Department at ***
Kind
regards,
*** ***
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Thank you for the opportunity to respond to Mr***
complaint. Our records show on11/01/14, Mr***
purchased a
*** Dual reclining furniture set which consisted of six
pieces; sofa, console, (2) recliners, left side front recliner, and right side
front recliner with a 48-month *** Plan on all six pieces. Mr
*** elected to have his furniture delivered.
Mr*** was scheduled for delivery and received his two
recliners on 11/02/14 in good order; however during delivery Mr
*** refused the additional furniture pieces because he found the
furniture pieces were damaged. Mr*** delivery was rescheduled
for the remaining furniture pieces. On 11/04/14, Mr*** received his furniture console in good order;
however he refused delivery on the Mr*** received his
console furniture piece left side front recliner, right side front recliner,
and sofa due do damages. Mr*** received his sofa on11/09/14 in good order and due to damages on the left side front
recliner and right side front recliner he refused delivery and delivery was
rescheduled.
After researching Mr*** complaint we found multiple
attempts were made to delivery Mr*** his left and right recliners;
however after many failed attempts the furniture pieces were no longer available
on back order. As of 12/09/14, Mr***
delivery has been completed. We attempted to contact Mr*** on 12/16/14 regarding his last delivery, but we were unsuccessful.
We sincerely apologize to Mr*** for the experience and any
inconvenience that has been caused as a result of delay.
If we may be of further assistance, Mr*** may contact our
Customer Service Department at1-877-358-
Kind regards,
*** ***

Thank you for the
opportunity to respond to MrsT*** complaintOur records show on 5/16/15,
MrsT*** purchased a *** *** Touchscreen notebook with a 1-year limited
manufacturer’s warranty and elected to pick up the item from Conn’s located in
Greenville, SCMrsT*** signed invoice
indicated that she received a copy
of Conn’s Return and Exchange Policy at the time of purchase wh*** states Return/Exchange “days from the date the item is received for computers,
computer equipment & accessories, camcorders, tablets, gaming systems and
digital camerasThere is a 15% restocking fee” We were able to confirm the notebook that MrsT*** received
was new and had not been previously owned.
How-to-instructions for sand troubleshooting are now included on
most notebooks therefore manuals are not included with most models
We reviewed MrsT*** complaint and we were unable to find where
she has attempted to contact our Service Department regarding any issues she has
experienced with her notebookAlthough we are unable to honor MrsT***
request for an exchange, she may bring the unit to her nearest Conn’s to have a
certified technician assess the repair needsMrsT*** was still within Conn’s
14-day Return/Exchange Policy period when she filed the dispute therefore Conn’s
is willing to extend that period to 6/10/15.
If MrsT*** elects to return her notebook she would need to bring it
into the store and will be required to pay the 15% restocking fee
If we may be of further
assistance, MrsT*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, April 23, 4:PM To: drteam Subject: ID *** This is a reply to my complaint in reference to Conns dated Friday, March 27, 2015: Their response stated that they solved my complaint, That is not true1) I stated in my original complaint that Conns stated the table I wanted to buy was discontinued. In their last response they wrongly stated that I stated (Conns did not reply to my first complaint about the table, they ignored my complaint and only responded to the insurance. 2) They stated table was out of stock. I did not state that. Please read my original complaintI stated that this was advertisement. I also stated that they had the table in the store and in the ad that day. They are breaking the law Thanks Cheryl ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11007842, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
My complaint was not with the bank who supplied the credit, nor with the interest they have assigned to me, as I do appreciate the lower rate they gave meMy complaint is with the Conn's store sales person, himselfI was told by this sales representative that I would receive zero % if I opened an account to make my purchaseI was never told that I did not qualify for the zero % before he had the contract printed outIt is true, I'm sure, that the current percentage rate was disclosed in the contract, however though everyone should read through anything they sign, I admit I did notI, however, signed the contract thinking I was getting the zero % I was quoted before I went so far as to open an account in the first placeHad I realized or known the change that was made, and I am saying was not discussed before my account was opened, my husband was have merely added it to his accountSo as you can understand, my complaint was not with the creditor, but with the store itself
1/4/
Complaint
On July the 28th I purchased a *** Mattress from Conns Home Plus in Gastonia NCWithin days the mattress began to bow down in the center and come unsewnThe company sent out their service tech a week later and found the mattress to be defectiveThe technician checked the frame that the bed
was sitting on to be fine and box spring had no defectsConns then contacted us and stated they would replace the mattress only and therefore we had no choice but to get the same mattress or get a lesser expensive mattress and be charged the same priceWe had the same mattress replaced and it was delivered about days laterWithin days the same issues occurred with the new mattress that happened with the previous mattressI called to let Conns be aware of this issue and again was referred to their service departmentTheir service department (even after telling them I was unable to sleep on the mattress because of the back pain it caused) would not send out a technician for weeksOn approximately times I contacted the store manager to let him know something had to be done but nothing wasWhen the technician finally came out September the 14th he admitted the mattress had come unsewn and bubbled up on top and did not measure the mattress properly but still found it to be an inch dip in the mattressI was told I would be contacted by corporate between 3-days and yet I have never received a call from themAgain I have contacted both the store manager and the assistant manager and told them that since they have refused to call and let me know that the mattress was defective that I wanted the mattress with the days sleep guarantee to be returnedThey have refused to honor their return and exchange policy that I was given in writing and they refused to honor the day sleep guarantee that I was repeatedly told came with the mattress when I bought it
Desired Resolution
I want the mattress and box spring picked up and a full refund
Consumer Business Dialog

Thank you again for the opportunity to respond to Ms***' concerns regarding her accounts. We will mail a copy of Ms***' payment histories to the address provided. The payments have been moved from the closed account to the open accounts; therefore an overpayment has not been processed.
11/16/
Complaint
Called last week to ask to have my payment date changed to the first of the monthRecieved a phone call later that day saying it would be changed to the firstMy payment dat is usually the 25th of the month
I received a phone call this morning asking about my paymentI asked about my payment
date being changed and I was told that it wasn't changedAnd that it is due but if I make a payment I could have it changed to the th of every month
I get paid on the first of every month it makes it easier for me to make payments
Desired Resolution
Change payment date to the 1st and take off the late charges for the payment for October
Consumer Business Dialog

Thank you for the opportunity to respond to ***
*** complaintOur records show on 5/04/13, *** *** purchased a
Frigidaire side-by-side refrigerator with a
24-month Repair Service Agreement
After further review and research of ***
*** complaint, Conn’s has agreed to honor his request for an exchange
under the Terms and Conditions of his Repair Service AgreementOur records
show we no longer have the refrigerator *** *** purchase therefore; we
issued a store credit to re-select another refrigerator for up to $which
is the original amount he paidOn 2/4/15, we spoke to *** *** and informed
him of the approved exchangeWe sincerely apologize for any inconvenience ***
*** experienced as a result of service delayIf we may be of further assistance, *** *** may contact customer
service at 1-877-358-Kind regards,
*** ***

Thank you for the opportunity to respond to *** *** concerns regarding account #***. *** *** stated she submitted her final payment for her account on September 13, but
it did not post to the account until September 14, which caused her to lose her cash option
and accrue interest.
According to our records, *** *** signed a
32-month retail installment contract on September 3,
2012.
That contract also included a 12-month no-interest
financing promotion that expired on September 3, 2013; however, we do offer days before a
late charge is assessed on the account.
*** *** stated she made her payment on September 13, but
it did not post to the account until September 14, which caused her to lose her cash
option. We ask that customers give hours for their payments to post to the
account
As a one-time offer and a goodwill gesture, we are
willing to reinstate the Cash-option and close the account for *** ***
Please allow 10-business days for the process to be
complete.
*** *** will receive a close-out letter for her
records within business days of the account closing
We value *** *** as a customer and appreciate her
bringing this matter to our attentionThank you,*** ***

Revdex.com:
Okay, but opening accounts was not to my noticeI signed a contract for a new televisionThat is to be expected because I was getting a replacement television because I was explained in the store by your salesman that I would just pay the differenceIf I would have known that I would be paying accounts or made notice of it, things would have went another way but then again, someone came up with "Conns".Also, I just pulled my credit reportingSays that my first account is in collection for but if I was to pay for EVERYTHING except the television on my first contract$subtracted from the original sticker price of the television is is And that isn't including the payments that I did make to the accountpayments of $and payment of bringing it to So why is it on my credit for $2050?
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
*** *** ** *** *** *** *** *** *** *** ***
Regards,

Thank you for the
opportunity to respond to *** *** complaintOur records show on ***
*** *** purchased a ** *** and *** both which come with a 1-year
limited manufacturer’s warranty; no additional coverage was purchased***
*** *** and *** was delivered and
received in good order on ***
Our records show on
*** *** *** contacted our service department stating her *** was not
heating upA service appointment was scheduled by the manufacture for ***;
during the inspection the technician was unable to find any functional failures
with the unit and educated *** *** on the proper use regarding the “sensor
dry” settingThe technician tested the *** and reported the unit was working
up to the manufacturer’s specifications
At this time we are
unable to honor *** *** request for an exchange; based on the
technician’s report no problems were found and the *** is functioning
properly
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
*** ***

Thank you for
the opportunity to respond to Mr***’s concerns regarding telephone
calls he has received.
We have found
that our offline department dialed telephone number ###-###-#### on Saturday
April 4, 2015. When Mr*** stated
he was not the customer we
were looking for, we placed a cease and desist on
the telephone number. We ask that Mr***
please allow up to hours for the cease and desist to update in our system. If Mr*** receives any additional
calls after the hours, we ask that he contact us directly so we may address
the matter further
We sincerely
apologize for any inconvenience Mr*** has experienced due to this
matterThank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Please update my credit report to reflect that this account was closed as of 2/8/because it is currently showing closed in Thank you

Thank you for the opportunity to
respond to Mrs*** complaint. Mrs*** has been contacted regarding her concerns. After
researching her complaint we found
there was a delay replacing her air conditioner. Conn’s has agreed to issue Mrs*** a refund
for the replacement value of $for her 18K BTU heat/Cool air
conditioner. Mrs*** is aware the
refund will be mailed within 7-business days
If we may be of further assistance, Mrs*** may contact
Customer Service at ***
Kind regards,
*** ***