Conn's Home Plus

Thank you for
the opportunity to respond *** *** concerns regarding credit approval
*** *** will
receive a letter in the mail within business days letting him know the
reason his credit application was declined at this time. Many factors go into a credit decision
and
are explained in this latter.
If any
additional questions arise, we ask *** *** to contact Conn’s at the number
provided on that letterThank you,*** ***

Thank you for the
opportunity to respond to Mrs***’s complaintOur records show on 10/28/13;
Mrs*** purchased a *** refrigerator with a 24-month Repair Service
Agreement Plan and financed her purchase through RAC Acceptance
We received Mrs
***’s complaint and
found she contacted our service department on 12/09/
stating the icemakers container broke on her refrigeratorA service
appointment was scheduled for 12/18/14; during inspection the technician found
parts were needed for repairOur records show there was a delay receiving the correct
parts due to the model number was entered incorrectly on the service order when
the service call was initially set-upThe error has been corrected and we have
ordered the correct parts needed to repair Mrs***’s refrigeratorOnce we
receive the parts Mrs*** will be contacted to schedule a repair date
As a gesture of
goodwill Conn’s will send Mrs*** a $check in the mail; please allow 7-
business daysWe sincerely apologize for any inconvenience Mrs***
experienced as a result of the delay
If we may be of
further assistance, Mrs*** may contact us at ***
Sincerely,
Dyeisha W***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 2/23/16, Mrs*** purchased a ** Chest Freezer and a *** French Door Refrigerator and she received free delivery with her qualified purchase; no delivery fee was chargedMrs***’s delivery
was scheduled for 2/24/16; during delivery the refrigerator was damaged and she was offered a $concession for the damagesOur records show the concession has been submitted and is currently processingWe ask to allow 7-business days for the amount to reflect on Mrs***’s account; no further credit is due. We sincerely apologize for any inconvenience Mrs*** experienced as a result of the delay. If we may be of further assistance, Mrs*** may contact us directly at 1-866-765-1513. Kind regards, Dyeisha ***
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Thank you for the opportunity to respond to Mrs***’s additional
commentsAlthough we are unable to honor Mrs***’s request for 20% off
her purchase, Conn’s agreed to 10% off her entire purchase in addition to the
$delivery chargeWe have confirmed the delivery has been completed and the
concessions have been processed and will post to Mrs***s account within
3-business days
If we may be of further assistance, Mrs*** may contact us at
***
Dyeisha W***

New Roman"">Thank you for the opportunity to
respond to *** *** complaint. Our records show on 5/21/13, *** ***
purchased a Zero Turn Radius Tractor and month repair service
agreement.
*** *** has been contacted and
we have come to a mutual agreement to resolve. If we may be of further assistance, *** *** may contact our Customer Service Department at 1-877-358-
Kind regards,
Kathryn J***
9/22/

My issue is not about the contract, this contract is the original
binding contract, I have that very same contract so lets talk about the real issue credit card that they claim that I sign up for when they place the mattress on. I understand why they refuse to talk about this problem because can not produce a contract with my sig
nature on it for this credit card because I never did applications for this card , the card was cancel just like I said, if they want to stick to this lie more power to them it just prove they have not a legal leg to stand on because they would stop wasting time trying to wiggle their way out of this mess they created, I be damn if I'm going to roll over and these * * * pull a fast one on me. When I receive the call I was told that I owe 1277.33 and I ask her for what she said, she did not know because the paper work was not with her. I ask her you expect me to make a payment on something and you can't give me any detail on the item. I was told in June 2 ,2014 I can into the store and purchase a mattress I corrected he I told her it was May23, 2014 when I purchase the mattress and the delivery date was June 23, 2014 and that there was no way I could be into places at the same time. She said something that grab my attentions that maybe someone had committed a fraud against me boy, was she right I do not know if she was kidding are was she serious. t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I been really busy but I will provide that paper in the next week as soon as I find it within the next week or two
Regards,

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account #Mrs
*** stated she set up auto bill pay to start at the end of May and Conn’s
took the payment in April causing her account to overdraft
According to
our records, Mrs*** has
not scheduled the automatic payments through
Conn’s webpay service. The last payment
we received on Mrs***’s account was a check in the amount of $181.79;
however, that check was returned by her financial institution due to NSF. We are unable to refund the NSF fees Mrs
*** is requesting. Mrs***
will need to contact her financial institution concerning the NSF fees. We have attached a copy of Mrs***’s
payment history for her records.
We value Mrs
*** as a customer and appreciate her bringing her concerns to our
attentionThank you,*** ***

Thank you for the opportunity to respond to Mrs***’ complaint. We researched Mrs***’ complaint and found her issue has been addressed and resolved. Mrs*** has been contacted and informed she is scheduled for4/02/15 to receive her new Vision CO Studio underdresser;
also due to the lack of communication and inconvenience Conn’s has agreed to honor Mrs***’ request to refund her delivery charge in the amount of $139.99. We ask that Mrs*** allow 7-business days to receive her refund. Again, we sincerely apologize to Mrs*** for the experience and any inconvenience that has been caused as a result of delay and lack of communication.If we may be of further assistance, Mrs*** may contact customer service at1-877-358-1252.Kind regards,Kathryn J***

Thank you for
the opportunity to respond to *** *** concerns regarding late fees assessed
on account #***
*** *** was of the impression that if he post-dated his payment he would
not assess a late fee. Late fees are
assessed when an account is past due ten
or more days regardless if a payment
has been post-dated.
We have reversed $in late fees due to the confusion.
We value *** *** as a customer and sincerely apologize for any
inconvenience he has experienced due to this matter. Please allow 7-business days for the late fees to be removedThank you,*** ***

Thank you for the opportunity to respond to Mr***s additional comments. We understand Mr***s frustration and we sincerely apologize for the experience regarding his delivery. Our records show Mr***s new items were delivered on 1/27/16 and received in good order. Again, we sincerely apologize to Mr*** for the inconvenience he experienced during this process. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***
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Thank you once more for the
opportunity to respond to *** *** concerns. We have attached a copy of *** ***
payment history for his records.
*** *** received an
insurance credit of $on March 20, 2015.
If *** *** has any additional concerns he may contact me
directly at *** *** ***Thank you,*** ***

Thank you for the opportunity to respond to Mr*** additional
commentsOur records show only one service appointment was with our service
department on 9/27/Based on the serviceman’s findings, Mr*** complaint was regarding the difference in the way the cushions felt; the left
sectional piece was softer than the right, no manufacturer’s defect were found
The serviceman noted the unit was non-repairable due to issues with comfort cannot
be repaired and is a preference that is not guaranteed by the terms and
condition of the manufacturer’s warrantyAt this time we are unable to honor
Mr*** request to return his furniture set for a refund however; Conn’s
is willing to extend Mr*** the option the exchange his furniture set
with a $exchange fee
If we may be of further assistance, Mr*** may contact us at ***
*** ***

Thank you for
the opportunity to respond to Mrs*** complaintOur records show on 8/15/14,
Mrs*** purchased a LG 50” Smart TV with a 49-month Repair Service
Agreement PlanOn 9/19/14, Mrs*** contacted our service department
stating the television turns on and
off on its ownMrs***’ television
is still under the 1-year manufacturer’s warranty therefore, a service
appointment was scheduled by the manufacture with a 3rd party technician
on 9/22/Our records show on 9/22/14, the technician visited Mrs***’
residence to assess the unit and brought her television back to their service
center to complete repairsThe technician replaced the main and tested the
unit; unit tested okAccording to the service technician who completed the
repairs, they did not have a valid contact number to reach Mrs*** which
caused a delay returning the television to her residenceOur records show on
10/14/14, Mrs***’ television was delivered and received in good order
As of 10/16/14, we have no further indication of any issues Mrs*** is
receiving regarding her television since she received the unitWe sincerely
apologize for any inconvenience Mrs*** experience as a result of the
delay
If we may be of
further assistance, Mrs*** may contact us at ***
*** ***

Thank you for the opportunity to respond to Mrs*** complaint
Our records show on 9/12/14, Mr*** purchased a Frigidaire French door
refrigerator with a 36-month Repair Service Agreement PlanMr***
refrigerator was scheduled for delivery on 9/13/and received in good
order
We received Mrs***’s complaint and found she contacted our
service department on 10/02/14, stating the refrigerator was not cooling
Conn’s attempted to locate a service provider in Mrs*** area however; we
were unsuccessful locating a provider who was able to complete in home service
therefore, a request for an exchange was submittedOn 10/10/14, Conn’s agreed
to issue an exchange on the refrigeratorOur records show on 10/16/14, Mrs
*** was scheduled and received her new refrigerator in good orderMrs
*** was also approved for $for her food loss claimWe sincerely
apologize for any inconvenience Mrand Mrs*** experienced as a result of
the delay
If we may be of further assistance, Mrs*** may contact us directly
at *** ***

Thank you for the opportunity to respond to ***’
complaint. Our records show on***, **
*** purchased ** 60” *** Smart TV with a (48-month Repair
Service
Agreement). ***’ signed invoice indicates at the time of purchase
he acknowledged he was provided a copy of the Repair Service Agreement and that
he understood the coverage associated with the product. ***
elected to pick up his television from his local warehouse located in ***,
TX; we show *** signed his pick up slip acknowledging his television was
received in good order
After researching ***’ complaint we found he contacted our
service department on ***; stating
his television had no sound or picture. A service call was scheduled for ***; during
the inspection the technician found the television was uneconomical to
repair. Therefore, ***’ television was submitted for an exchange
under the Terms and Conditions of the Repair Service Agreement. **
*** was contacted on*** and he was made aware
of his exchange approval and was also advised he would need to return the old unit
to the store location to initiate the exchange. *** was issued a
credit up to the original amount paid which was $1,to re-select a
television because the original model was no longer available.
Our records indicate *** went into his local Conn’s store
to re-select a new TV; however he selected a television at a lesser cost and
requested to have the difference applied to new warranty purchase. **
*** was advised we were unable to apply the exchange credit to the purchase
of the warranty; *** requested to have a refund instead of
re-selecting.
As of ***, **
*** has not returned his old unit to his local Conn’s location to initiate
his exchange or have the refund processed. We will be more than happy to
assist *** regarding his concerns; however he will need to return the
old unit to his local Conn’s.
If we may be of further assistance, *** may contact our
Customer Service Department at ***
Kind regards,
***
***

Thank you for
the opportunity to respond to *** concerns regarding account
#*** *** stated she was
offered extensions on her account and we need to honor them and remove the late
fees on her account
According to
our records and recorded calls,
*** agreed to have us process payment
extensions on her account to help bring her account current on July 16,
2014. The payment in the amount of
$was scheduled to process on July 29, so we could process the
extensions. That payment was declined by
*** *** financial institution; therefore, the extensions could not be
processed.
When we were
unable to process the extensions, *** *** account backdated to May 5,
which was the original due date before we offered the extensions.
*** ***
made a payment in the amount of $on August 1, 2014. This payment paid May, June and July. *** *** made a payment in the amount of $
on August 30, 2014. This payment paid
for August. *** *** then made a
payment on November 2, 2014, which paid September’s payment. The last payment that was received on the
account was on November 1, which covered October’s payment.
As of December
16, the payoff amount on *** *** account is $307.07. This includes a past due amount of
$69.15. Please note the payoff amount
can update daily. If *** *** would
like to pay the account balance in full, we ask that she call the day she plans
to submit the payment for an up-to-date payoff quote
We value *** as a customer and appreciate her bringing her concerns to our attention
Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Please review the fax number *** sent overThere are too many numbersI will fax it over if a good number is provided.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will consult with property owners to provide this as soon as possible
Regards,Donald ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me