Conn's Home Plus

Thank you again for the opportunity to respond to Mrs*** concerns regarding her refund.The refund check was returned to us a second time due to an incorrect address. We have confirmed the refund check has not been cashed and will attempt to send it out again.We have attempted to contact Mrs*** to obtain the correct address but have been unsuccessful in our attempts. The check will go out in the mail today, December 5, 2014. Please allow 7-business days to receive the check.We ask that Mrs*** contact us in the event she does not receive the check within 7-business days so we may track the location of the check againWe value Mrs*** as a customer and appreciate her bringing this matter to our attention. Thank you, *** ***

Thank
you for the opportunity to respond to Mrand Mrs***’ complaintAfter
further review we found Mrand Mrs***’ information has been submitted
to ***
Insurance to begin processing their claimWe confirmed with *** that
they have made contacted with Mrand Mrs*** and are working with them
directly to resolve this matter
We
appreciate Mrand Mrs*** for bringing this matter to our attention and
we sincerely apologize for any inconvenience experienced during this processIf
we may be of further assistance, Mrand Mrs*** may contact our Customer
Service Department at 1-877-358-Kind
regards,
Dyeisha
W***

Thank
you for the opportunity to respond to *** *** complaintOur records
show on 2/18/15, *** *** purchased the *** *** *** dining set which
consist of
seven pieces (glass top, table base, table leg and chairs) and the
*** *** living room set which consist of four pieces (sofa, loveseat,
chair and ottoman)
After
reviewing *** *** complaint we show her delivery was originally
scheduled on 2/23/however; the delivery was re-scheduled due to one the
dining chairs was not available for immediate deliveryOnce the chair became
available *** *** was scheduled for delivery on 2/26/15; upon delivery the
loveseat was damaged therefore a new loveseat was re-delivered in good order on
2/27/Our records show *** *** did receive free delivery for with her
purchaseAs a gesture of goodwill, Conn’s will mail *** *** a $gift
cardWe sincerely apologize for any inconvenience *** *** experienced as
a result of delivery delay
If
we may be of further assistance, *** *** may contact customer service at
***
Kind
regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I still have not heard anything from Conns about the interest recalculationI am owed at least $or more and I want to hear something from them ASAP!
Regards,

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account #Mrs
*** stated she set up auto bill pay to start at the end of May and Conn’s
took the payment in April causing her account to overdraft
According to
our records, Mrs*** has
not scheduled the automatic payments through
Conn’s webpay service. The last payment
we received on Mrs***’s account was a check in the amount of $181.79;
however, that check was returned by her financial institution due to NSF. We are unable to refund the NSF fees Mrs
*** is requesting. Mrs***
will need to contact her financial institution concerning the NSF fees. We have attached a copy of Mrs***’s
payment history for her records.
We value Mrs
*** as a customer and appreciate her bringing her concerns to our
attentionThank you,*** ***

Thank you once more for the
opportunity to respond to *** *** concerns. We have attached a copy of *** ***
payment history for his records.
*** *** received an
insurance credit of $on March 20, 2015.
If *** *** has any additional concerns he may contact me
directly at *** *** ***Thank you,*** ***

My issue is not about the contract, this contract is the original
binding contract, I have that very same contract so lets talk about the real issue credit card that they claim that I sign up for when they place the mattress on. I understand why they refuse to talk about this problem because can not produce a contract with my sig
nature on it for this credit card because I never did applications for this card , the card was cancel just like I said, if they want to stick to this lie more power to them it just prove they have not a legal leg to stand on because they would stop wasting time trying to wiggle their way out of this mess they created, I be damn if I'm going to roll over and these * * * pull a fast one on me. When I receive the call I was told that I owe 1277.33 and I ask her for what she said, she did not know because the paper work was not with her. I ask her you expect me to make a payment on something and you can't give me any detail on the item. I was told in June 2 ,2014 I can into the store and purchase a mattress I corrected he I told her it was May23, 2014 when I purchase the mattress and the delivery date was June 23, 2014 and that there was no way I could be into places at the same time. She said something that grab my attentions that maybe someone had committed a fraud against me boy, was she right I do not know if she was kidding are was she serious. t

Roman","serif"">Thank you for the
opportunity to respond to *** complaint. Our records show on11/16/14, **
*** purchased a *** furniture set which consisted of four pieces
(armless chair, wedge, left loveseat, right recliner) with a 48-month
*** Plan on all four pieces; with *** qualifying purchase
he received a free 32” LED TV. *** signed invoice indicates
at the time of purchase he acknowledged he was provided a copy of the
*** Plan brochure and that he understood the coverage associated
with the product(s). *** elected to have his items delivered;
we show *** delivery was completed on 11/18/
After
researching *** complaint we found he had two open service calls on
file regarding his loveseat and recliner. The service history we
found there was a delay getting all parts needed to repair his loveseat and
recliner; therefore Conn’s agreed to exchange his furniture set. **
*** exchange was approved on 4/24/15; he was given a credit
up to the original amount paid which was $2,to re-select four
furniture pieces because the original models were no longer
available. *** may visit his nearest Conn’s location to
initiate the exchange and schedule delivery; *** exchange approval
will be valid until 6/08/15.
We sincerely apologize to *** for the experience and any inconvenience
that was caused as a result of the delay
If we may be of further assistance,
*** may contact our Customer Service Department at ***
Kind regards,
Jana A***

Thank you for the opportunity to respond to *** *** complaint. Our records show on 3/04/15,
*** *** purchased a *** 70” ** *** ** *** ** with a (49-month
Repair Service Agreement w/Accidental Damage). *** *** signed
invoice indicates at the time of purchase she acknowledged she was provided
a copy of the RSA & ACCIDENTAL DAMAGE brochure and that she understood
the coverage associated with the product. *** *** elected to pick
up her *** TV from the local warehouse located in *** **
After researching *** *** complaint we found she
contacted our service department on 4/13/15 (39-days) after picking up her television from the
warehouse; stating the unit turns off and on randomly. A service call
was scheduled for 4/15/15; during the inspection the technician found
motherboard needed to be replaced. *** *** contacted our service
department after her service inspection was completed and voiced her
dissatisfaction and requested to have her unit exchanged; *** *** was
informed under the Terms and Conditions of the RSA coverage. The
technician ordered the main board and on 4/24/15 the part became available. We contacted *** *** on 4/27/15 to schedule an appointment to install the new main
board, but we were unsuccessful in our attempts. *** *** may
contact our service department at *** to schedule an appointment that is
convenient for her.
If we may be of further assistance, *** *** may
contact our Customer Service Department at ***
Kind regards,
Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Please review the fax number *** sent overThere are too many numbersI will fax it over if a good number is provided.
Regards,

Thank you for the opportunity to respond to *** ***s additional
commentsAs mentioned in our previous response, on */30/10; *** ***
purchased a *** washer and dryer both with a *4-month Repair Service
Agreement Plan and received delivery in good order on **05/*** ***s had
covera** on his washer with Conn’s from */05/until it expired on */05/1*
During the time frame *** *** had covera** under Conn’s Repair Service
Agreement; we have no record of any issues or service calls received on his
washerOur records show *** *** extended covera** on his washer and dryer
with *** *** ***Conn’s is no lon**r the insurer for both the
washer and dryer however; we are a preferred provider who renders services for *** *** has only contacted Conn’s to provide service on *** ***s washer on
three separate occasions dated from */*0/to */11/During the last service
call Conn’s service technician was unable find a mechanical or electrical
problem with the washer we contacted the manufacturer to assist and they
recommended *** *** run the sanitized cycles and use vinegar periodically. It was not recommended with each wash. The *** owner’s manual for *** ***s
washer state dirt, soil, odor, mold, mildew, or bacterial residue may remain in
your washer as a result of washing clothes.
This may result in unpleasant conditions, including odors and/or
permanent stains on your washer or laundry.
In addition, the manufacture recommends leaving the washer door open to
let air circulate inside the tumbler after use.
Failure to follow these instructions may result in the unpleasant
conditions *** *** is experiencing. As
Conn’s is no lon**r the insurer of the washer; *** *** will need to contact
*** at ###-###-#### to determine their Terms and Condition on replacing
covered products
In regards to *** ***s complaint regarding his stools; based on
the serviceman’s finding and photos provide it was reported that the finish was
flaking off and a small dog chewed the stretcher bars on all stoolsAlthough the
service technician did not see a dog chewing on the stool; we confirmed the
bars were dama**d; there were no defaults found in the design of the stools a
dog was present on the stools at the time of inspection. If the reported dama**s resulted in colliding
with other objects as described by *** *** this is not covered under the
Terms and Conditions of the *** Plan as well; please refer to Section
(15q) What Is Not Covered. We have
included pictures that were taken at the time of the inspection
At this time, *** *** stools do not meet the qualifications
for an exchan**; the reported dama**s are not covered under the Terms and
Conditions of the *** ***
If we may be of further assistance, *** *** may contact us at
###-###-####
Sincerely,
*** ***

">Thank you for the opportunity to
respond to *** ***’ complaint regarding a purchase made under *** ***. Our records show ***,
*** *** purchased a ** gas range with installation. *** ***’
range was sold as a floor model/manager’s special item priced at a discounted
rate. After researching *** ***’ complaint we found she received a
$*** concession to her Conn’s account due to delivery delay. We show
*** *** received delivery on ***;
however the installation could not be completed due to there was no shutoff
valve for the stove. *** *** was advised that she would need to
contact her local gas company to fix the valve before installation could be
completed. Our records show ***. *** has been refunded the
installation charge of $*** to her *** At this time we are
unable to honor *** ***’ request to return her range; as listed on her
invoice the range was sold as is and no additional credit is owed.
If we may be of further
assistance, *** *** may contact our Customer Service Department at ***
Sincerely,
*** ***
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Thank you for
the opportunity to respond to *** concerns regarding account
#*** *** stated she was
offered extensions on her account and we need to honor them and remove the late
fees on her account
According to
our records and recorded calls,
*** agreed to have us process payment
extensions on her account to help bring her account current on July 16,
2014. The payment in the amount of
$was scheduled to process on July 29, so we could process the
extensions. That payment was declined by
*** *** financial institution; therefore, the extensions could not be
processed.
When we were
unable to process the extensions, *** *** account backdated to May 5,
which was the original due date before we offered the extensions.
*** ***
made a payment in the amount of $on August 1, 2014. This payment paid May, June and July. *** *** made a payment in the amount of $
on August 30, 2014. This payment paid
for August. *** *** then made a
payment on November 2, 2014, which paid September’s payment. The last payment that was received on the
account was on November 1, which covered October’s payment.
As of December
16, the payoff amount on *** *** account is $307.07. This includes a past due amount of
$69.15. Please note the payoff amount
can update daily. If *** *** would
like to pay the account balance in full, we ask that she call the day she plans
to submit the payment for an up-to-date payoff quote
We value *** as a customer and appreciate her bringing her concerns to our attention
Thank you,Cheryle S***

Thank you for the opportunity to respond to Mrs*** complaint
Our records show on 9/12/14, Mr*** purchased a Frigidaire French door
refrigerator with a 36-month Repair Service Agreement PlanMr***
refrigerator was scheduled for delivery on 9/13/and received in good
order
We received Mrs***’s complaint and found she contacted our
service department on 10/02/14, stating the refrigerator was not cooling
Conn’s attempted to locate a service provider in Mrs*** area however; we
were unsuccessful locating a provider who was able to complete in home service
therefore, a request for an exchange was submittedOn 10/10/14, Conn’s agreed
to issue an exchange on the refrigeratorOur records show on 10/16/14, Mrs
*** was scheduled and received her new refrigerator in good orderMrs
*** was also approved for $for her food loss claimWe sincerely
apologize for any inconvenience Mrand Mrs*** experienced as a result of
the delay
If we may be of further assistance, Mrs*** may contact us directly
at *** ***

Thank you for the opportunity to respond to *** *** additional commentsOur records show on ***, a service appointment was scheduled to re-assess *** *** dryer; during inspection the technician found additional parts were needed for repairAfter further reviewing *** *** repair needs, it was determined the dryer was uneconomical to repair therefore; *** agreed to exchange her dryer*** ***'s new dryer was delivered on *** and received in good order We sincerely apologize for any inconvenience *** *** experience during this process.If we may be of further assistance, *** *** may contact us at *** Sincerely, *** ***

Thank you for the opportunity to respond to *** ***
complaint. Our records show on 12/20/10, Mr***
purchased a *** refrigerator and a *** double
oven with a 36-month
Repair Service Agreement on both appliances; our records indicate the 36-month
RSA coverage expired on both appliances as of 12/22/13. Mrs
*** also purchased an ** dishwasher with a 24-month Repair Service
Agreement which expired on 4/09/13. We show
once the RSA coverage expired on all three appliances, Mr*** purchased
additional warranty coverage through Assurant Advantage
We researched *** *** complaint and confirmed his
refrigerator and oven has been repaired. In regards to his dishwasher our
records show the parts were received on 7/31/15. We scheduled an appointment for 8/3/15; however
Mr*** informed us that he would be out of town. The appointment was
rescheduled for 8/10/
upon request.
If we may be of further assistance, Mr*** may contact our
Customer Service department at 1-877-358-
Kind regards,
Jana Andrews
8/13/

Thank you for
the opportunity to respond to Mrs.***'s additional concernsMrs.***has been
contacted regarding her concerns and Conn's has agreed to replace her refrigerator
that was purchased with us on 9/8/In addition, we have agreed to reinstall
the door handle and gasket on her older refrigeratorThe parts have been
ordered; once received Mrs.***will be
contacted to schedule an appointment to install the part
Kind regards,
Kathryn J***

Thank you for the opportunity to respond to *** ***s complaint
We received *** ***s complaint and found on */30/**; he purchased a ***
washer with a *4-month Repair Service Agreement Plan and received delivery in
good order on */05/**Our records show *** ***s Repair Service
Agreement
Plan with Conn’s expired on */05/1* however; he extended covera** on his washer
with *** *** ***
Prior to *** ***s first service call received on */*0/14; we
have no indications of any issues he experienced with his washer since the unit
was deliveredOn ***0/14; a representative from *** contacted our service
department on behalf of *** *** *tating the washer makes a knocking sound at
the end of the rinse and spin cycle, the unit would not drain and the clothes
have a sour smellA service appointment was scheduled on */*4/14; upon
inspection the technician checked the washer through each cycle and no problems
were foundOn **30/14, another *** representative contacted our service
department on behalf of *** *** regarding his washer stating the unit was not
spinningA service appointment was scheduled for */05/14; during the
inspection the technician found parts were needed for repairsOnce we received
the parts, *** *** was scheduled for repairs on **/14/14; the technician
replaced the drum ASM rear tub and ASM motor and the unit tested okOn **11/14; we received another call from *** regarding *** ***s washer
stating the unit was not drainingA service appointment was scheduled for */1*/14; during inspection *** *** contacted *** for assistance with
repairs and they recommended *** *** run sanitized cycles and vinegar more
often for repairConn’s service technician was unable to resolve the reported
issue based on the manufacture’s recommendations and informed *** *** to
contact *** for further repair needs
In regards to *** ***s complaint regarding his stools, our
records show on */18/13; he purchased the *** *** table top and base
and four *** *** stools each with a 48-month *** *** On */*9/14, *** *** contacted our service department stating the finish was
coming off all stools and there were dents around all the legsA service
appointment was scheduled for */05/14; upon inspection the serviceman found
nicks and scratches all over stools with areas fading from useThe serviceman offered
to fill and touch up all stools to repair however; *** *** declined service
and requested an exchan*** *** was informed that service would need to
continue under the Terms and Condition of the *** *** On */18/14,
*** *** contacted our service department again regarding the same issue with
all stoolsA service appointment was scheduled for **/04/14; upon inspection
the serviceman found the finish flaking off the sides and tops of the stools
The serviceman also notated that a small dog chewed the stretcher bars and he
explained that he was unable to sand down and refinish the stoolsBased on the
serviceman’s finding and photos provided, the reported dama**s are not covered
under the Terms and Condition of the *** Plan; please refer to
Section (15) What Is Not Covered
Our records show on */*9/11, *** *** purchased a *** *** *** Theater systemAt the time of purchase *** *** purchased Conn’s
Property Insurance for $54.9* however; once we received his request to remove
the insurance after he provided a copy of his homeowners insurance, we credited
the balance towards his Conn’s account*** ***s account was paid in full
*** of *01*; no insurance char**s were included when account was paid offAlso,
we show we received *** ***s request to cancel the warranty on his *** *** mattress and box spring he purchased on */04/On ***0/14, we
submitted a request to refund the pro-rated amount of $145.*to his **
account
At this time we are unable to honor *** ***s request for an
exchan** on his stools or due to the reported dama**s are not covered by the
*** *** *** *** may contact *** *** *** at
###-###-#### for any further repair needsWe have included supporting
documents with our response
If we may be of further assistance, *** *** may contact us at
###-###-####
Sincerely,
*** ***

Thank you for
the opportunity to respond to Mrs***’ concerns regarding a refund on
account #***. Mrs*** stated she
paid her account off; however an additional payment was processed
According to
our records, Mrs*** had automatic payments scheduled through
our online
banking system and had not canceled the automatic payments once the account was
paid in full. As of April 17, 2015, a
refund in the amount of $has been processed. Mrs*** will receive a check in the mail
within 7-business days. We have
attached a copy of Mrs***’ payment ledger for her records
If Mrs***
does not receive the refund check within 7-business days, we ask that she
contact us directly so we may track the location of the check
We value Mrs
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matterThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
ATTENTION Revdex.com - Conns did not set up delivery of wedge Therefore I cannot ACCEPT their offer As requested I called the store to set up delivery of my wedge and spoke with *** ***, Assistant Manager of *** *** Store*** *** does not have information regarding this matter to assist me He said he could not see any information regarding delivery of a wedge and my request has been DENIEDThis has been my response since *** ***No one at Conn's has been able to take care of this matterThey all say one thing to me and makes no notes on my file for the other Representatives to view and handle this situationConn's is also not truthful about damaged wedge when I have a video copy of two of their Reps saying the wedge is damagedRevdex.com, Conn's wrote a statement to close this complaint but has NOT told you the TRUTHI DO NOT want to deal with CONN's ever againPlease have them to refund my money because again they DID NOT do as the letter they wrote to youI need help in this situation immediately