Conrad Credit Corp

Complaint: I am rejecting this response because:I have re-read the contract and the cancellation policy does not applyI never cancelled the moveThe movers did not show up on the day of my move and I spoke to Dana Collins, who said that the move could be rescheduled and she would call me back to do soShe never called back to reschedule and I attempted to reach the company to reschedule dozens of timesI in no way cancelled my moveThe movers did not show up and the company never rescheduledThey did not provide said services in the contract and made no arrangements with me to reschedule the moveI don't want any gift cardsI want my $deposit refunded Regards, K [redacted]

Dear Valued Client, Greeting from Call Me Van LineThank you for your inquiry.If a refund is due onto your credit card you will need to contact our billing department directly at: The Billing Operations Team at Call Me Van Line [redacted] *, Camarillo, CA 93010###-###-#### [email protected] take your concerns very seriously, we will implement your feedback, and resolve your concernsWe are not willing to jeopardize our relationship with such an important client as yourself over $ I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in personSincerely, Call Me Van Line, Inc

Dear Dr [redacted] : Greeting from Call Me Van LineThank you for your inquiryI am sorry to hear you feel this way, and if you stopped agreeing with our refund policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service ) the same way we respect our policy when it comes to ineligable refundsAt the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur cancellation and refund policy is completely transparentIn case we receive a dispute notification we will of course provide the needed details about your contract with us and the reason the refund has been deniedI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you.Lastly, I am enclosing a $gift certificate you can redeem at any Call Me Van Line location nationwideIt is good on all packing merchandise, including sale itemsWe value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needsIf you need anything else do not hesitate to contact the owner directly by phone, email, or in person Thank you, D [redacted] OwnerCall Me Van Line, Inc.###-###-####[email protected]

Dear MrS [redacted] :I am writing you in regards to your Revdex.com complaint rejection of our response I personally took the liberty of scouring our systems for your information and deleting it completely one by oneThe information was initially submitted to our systems several times, meaning you may have submitted your request for an estimate for your move to more than one of our websites, and we received your information multiple times.If the problem persists do not hesitate to contact me personally at ###-###-#### Thank you, S [redacted] Call Me Van Line, Inc

Complaint: I am rejecting this response because: based on the weigh tickets that were sent we were still overchrged How do you come up with charging us for 20,lbswith these weigh tickets? Regards, M [redacted]

Dear [redacted] : When our movers arrived at your storage unit to load your shipment we found most of the items completely damagedWe contacted you to let you know that not only was the shipment estimated to be 3,pounds, but a majority of the items were damaged beyond repairRegardless of the damage you instructed us to conduct the move, and you signed the revised estimateOur movers took photos of the items before they loaded them to have proof of all of the damages.The amount of the revised estimate was just that, an estimateYou neglected to mention that the actual charges on delivery was much lessIn fact, we didn't charge you for all of the packing needed to be done to prepare your shipment for safe travels, nor did we charge you for the shuttle service you required on deliveryIn addition, we charged $less than the revised estimate on deliveryAt the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur claims and refund policy is completely transparent.I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youVery Truly Yours,The Claims Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:AM to 5:PM EST, Mon - Fri

To Whom It May Concern:Our company is in contact with our mutual client, MrA***, and are complying with their requestsWe have come to an agreement through a third party prior to my letter today, and I will now pass this complaint back to them to close accordingly We sincerely appreciate MrA [redacted] business, and look forward to his response Thank you, Call Me Van Line, Inc

Dear L [redacted] ***: Please accept my sincerest apology on behalf of our company that your experience with our moving services was not to your satisfactionI understand your frustration with the claims process and will address and resolve your concernsYour claim was promptly processed when submitted, but unfortunately, it is still under reviewPlease keep in mind that any item packed by owner is not covered under the valuation protectionThe items included in your claim such as the dish sponge, piece of Tupperware, among dozens of other like items were improperly packed by yourselfRegardless of our crews many attempts to have your items repacked properly, you refused to allow them.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the country (ie: unforeseen delays such as adverse weather conditions, mechanical trouble, etc.)Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their servicesPlease be assured that this type of situation will never happen againWe have put new procedures in place as of today, which will ensure our client’s read and understand their contracts betterAgain, my demise to the poor customer experience you had with our company—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional serviceThank you for bringing this matter to our attentionIt will help us improve our operations and servicesIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person Sincerely, D [redacted] OwnerCall Me Van Line

Complaint: I am rejecting this response because: The company has NEVER contacted me via email or phone I tried calling D [redacted] but he was very rude and simply handed up on me I am very sure that the Call Me Van Line will find any kind of excuse NOT to pay claims for the items they damaged! I need to publish my complain as this company is committing frauds and I will address it to the California fraud department for investigation and compliance People should be aware of this company and NOT do any business with them if they do not want to be ripped off financially and emotionally They should not get away with such a horrible business doing Regards, [redacted] B***

Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.comOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the delays in your delivery and damages incurred during your move will be used for coaching and training our employees and agents.In regards to said damages incurred during your move, be advised that on your Bill of Lading we provided you with a claims filing procedureOur records, that are dated, time stamped, and unable to be altered indicate that a claim has not been filed for the damages to your moveFor your convenience I have notified our third party claims department to send you a claim form to your email addressCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.In the meantime please do not hesitate to call or email us with all of your moving needsThe Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####

Complaint: I am rejecting this response because: Regards, [redacted] CMVL has made no attempt to resolve the missing boxes, broken items and damaged itemsMy claim is not regarding of the long delay of delivering my itemsIt is regarding the items that are missing, damaged and brokenThe boxes were clearly smashed, water damaged and ripped apartI sent CMVL the photos of everything broken, damaged and missingThere has not been one attempt to resolve this issueEvery time I ask for an update on the claim, I do not get an update from CMVL or their "claims company"

Complaint: I am rejecting this response because: This is the most conversation that I have received from this company who still has not tried to reach out to me by phone or in a personal manner, who still refuse to acknowledge that they agreed to the settlement of replacing my chair only for a certain amount but then sent me a check after weeks of ongoing emails with one person who tried to help me, no one else, never the owner to this day for an amount less than the amount they agreed to in their own claim which they breached their own contractThis company has basically ignored my other claims all together for my chester drawer and bed and has not paid my claim or even acknowledged my claims or me all together and I believe that the only reason why they are even giving me the time of day is because of the negative impact this will have on their companyI have given this company months to acknowledge my claim and today still insist that they haveThere seems to be no resolution here unless my terms are met or court will be the only solution Regards, Tandra Foster

Dear MrsB [redacted] :First, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner immediately.Our trucks, crews, and warehouses have been notified of your missing items, and we are working vigorously to locate the missing boxIn the meantime; I have notified our third party claims department to send you a claim form to this email addressCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Please do not hesitate to call or email us with all of your moving needsThe Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-#### THANK YOU FROM: The Customer Service Team at Call Me Van Line Phone: ###-###-#### Email: [email protected]

Complaint: I am rejecting this response because:According to your second complaint response, now I supposadly have made several requests for quotes on my move...this is totally false....I requested a quote for my move from one website time, so your assertion of me requesting several quotes from different sites is totally incorrect Regards, H [redacted]

Dear Valued Client, Greeting from Call Me Van LineThank you for your inquiryWe appreciate you sharing your concerns with the Revdex.com, and welcome the opportunity to resolve your concerns with our companyFirst and foremost I am sorry to hear you feel this way, and if you stopped agreeing with the terms and conditions of our agreement that you had been contracted during your reservationI completely understand your position and I hope you can understand oursBe advised that your shipment is based on weight; however, it is also based on the items you went through in great detail with your moving broker upon making the reservation for your moveIf you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be lessBy basing the actual charges on the actual weight of your shipment we are not only protecting our consumer, but our company as wellFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.At the moment of pickup of your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur cancellation and refund policy is completely transparentI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you.To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we have previously emailed you a claim form to have your filed reviewed for compensationPlease complete the claim form so we may submit to our third party claims processor for compensationI would like to thank you for bringing this to our attentionIt will help us improve our operations and servicesIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]

Complaint: I am rejecting this response because: You speak of an executed contract with you prior to my move The first I heard it was not Hertz Van lines was when I was coerced to pay and extra $for "too much stuff" according to David's moving helpers That was well after the move had started the day of my move I expected Hertz to show up at my door and have me all packed up by late afternoon I never saw a contract with Call Me Van Lines, and the bill of lading does not have a name, a weight or a cufoot listed on it I signed the bill of lading at 10:at night after having to buy more boxes and leave a lot of things behind that they would not take Things that were not on the list of things that I was told could not be moved I gave away about $200-of food from my pantry because they would not pack canned food, packaged foods, etc I was very upset with the work they did packing me up, and just signed without looking at the items that were missing They are on the original list that I gave to Hertz and that is the only contract I have, or signed, not one with Call Me van Lines, so I do not know what you are talking about That does not even take into account the things that were stolen from me in the process Regards, [redacted]

Dear [redacted] : I am writing in regards to your Revdex.com letter where you state you have rejected our initial response to your complaintI apologize that our initial response did not resolve your disputes with our companyWe strive on client satisfaction, and are always looking to learn and grow from each customer’s individual experienceIn regards to your assertion in your letter where you state; “He [Michael] told me the delivery would be between 4-days”; please be advised that our agreement with you in which you executed and signed on April 11, is lucid in nature and indicates in several places that unless you have purchased the entire truck for your move we implemented a delivery window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfIt also stated that the dates were subject to any and all variables that can happen moving across the country (ie: unforeseen delays such as adverse weather conditions, mechanical trouble, etc ), but know that your driver wants to get to your destination as quickly as possible so they can be paid for their servicesI understand your specific situation, and we send our deepest sympathy; but as you stated in your letter our driver fell suddenly ill and had to be hospitalizedAlthough the delivery was not four days as you stated in your letter, it was within the window on your signed Order for ServiceFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation processAgain, I apologize that our services did not meet your expectations, and I appreciate your perseverance in settling this matterI regret that you feel we provided you poor customer experience—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional serviceIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner, [redacted] , personally by phone, email, or in personSincerely, The Claims Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:AM to 5:PM EST, Mon - FriTell us why here

Complaint: I am rejecting this response because:I will not accept the response until the Business accepts it has overcharged us and return the extra fee taken Regards, S [redacted]

Please accept my sincere apology on behalf of our company that our response to your Revdex.com inquiry was not satisfactoryWe are doing everything we can to meet your needs, and expectations; however, we will need some communication on your end to have your claim for damages reevaluated by our insurance company.Please be advised that our agreement with you was lucid in nature, and clearly reflected your charges for your moveKeep in mind that your moving charges were ultimately based on the actual services preformed and the actual items movedAt any time during our role in the relocation process if you were not satisfied with our terms and conditions on our agreement you could have opted not to execute our agreement and a full refund of the said fees would have been issuedHowever; that did not transpire and our moving services were preformed to completionFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation processWith that said, and as previously stated, we are here to help you with all of your moving needs, even after your deliveryI understand your frustration with your experience with our customer care department, and claims department, but keep in mind those Representatives are given a set of guidelines for compensation that they are supposed to adhere to as per the terms you agreed toI understand that these guidelines did not meet your expectations, and thus, I am willing to further review the file, and resubmit to claimsI will need some communication from you to do soI can be reached directly at ###-###-####\Sincerely, S [redacted] Call Me Van Line

All information requested by the consumer has been providedIf additional information is needed, please let us knowSincerely,Conrad Credit Corporation