Conrad Credit Corp

The position of our client is unchanged from our first response

Dear Mrand MrsH***:Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to provide a consistently
reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the delays in your delivery will be used for coaching and training our employees and agents.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.Please do not hesitate to call or email me anytime directly at 818-806-In the meantime I will follow up with your shipment and email you the status of your delivery right awayThank you for bringing this to my attention, and I look forward to the opportunity to resolving your issue and obtaining the requested delivery information for you. Sincerely, S*** ***Call Me Van Line, Inc

As stated previously, Conrad is no longer managing the accounts receivable for American Campgrounds

Dear ***Greeting from Call Me Van LineThank you for your inquiry.I am sorry to hear about your recent experience with our company. As one of our valued customers, you have the ultimate vote about whether or not our moving services were to your standard, and based on this RevDex.com inquiry we did not meet your expectationsIn addition, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner immediately. In addition, I have notified our third party claims department to send you a claim form to this email addressCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.I understand your desired settlement, and would be glad to discuss it with you anytime by phone, email, or in person. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you.Lastly, I have applied $gift certificate to your account that you can redeem at any Call Me Van Line location nationwideIt is good on all packing merchandise, including sale itemsWe value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs Very Truly Yours, *** ***The Claims Operations Team at Call Me Van Line Phone: ###-###-#### Email: [email protected] Hours: 9:AM to 5:PM EST, Mon - Fri

*** *** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[MESSAGE FROM BUSINESS: All information requested by the consumer has been providedIf additional information is needed, please let us know.Sincerely,*** *** ***No written documentation of alleged debt has ever been given to *** ***. Nothing has been detailed or documented. Business has not withdrawn negative report from Credit bureau.
Regards,
*** ***

Dear ***: I am writing you regarding your rejection of our initial response to your complaint with our companyI apologize that you feel our response did not resolve your disputes, and welcome the opportunity to speak with you directly to help any way we canIn the meantime, all of the discrepancies you disclosed to us in your initial dispute are mentioned in our contract executed and signed by you prior to our moving services being conductedOur contract is lucid in nature and clearly states our claims policy with lucid instructions on how to file a claim, along with detailed information about what items should not go on to a moving truck such as jewelryPlease take a moment to review those documents, and feel free to give us a call any time to discussWe are here to help you with all of your moving needs, and look forward to helping you resolve your disputesYou may reach us at ###-###-####. Sincerely, The Customer Care Team at Call Me Van Line

Dear M***: I am writing you in regards to our rejected response to the Revdex.com. Our goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the receipt of your delivery documents will be used for coaching and training our employees and agents.The documents were originally sent to the email address we have on file on December 12, at 2:PM PSTI have resent the documents to you including the weight tickets, and the Bill of Lading to the email address you have provided to me here. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person. Sincerely, S*** ***Direct: ###-###-####

Complaint:
I am rejecting this response because: it is word for word in an email I received weeks ago They were suppose to be checking the warehouse and trucks weeks ago They sent me a page claim form weeks ago They don't make it easy How do you put a price on my husband's things from his funeral? Pictures, paperwork, columns he wrote over decades in the newspaper business, death certificate, Navy paperwork, cards, guestbook, etc You can'tThe purses and back brace I can guess on but I have no receipts for them That box has to be somewhere!
Regards,
*** B***

Complaint:
I am rejecting this response because:Sorry for my delay but I’ve been traveling and it took a lot additional time for me to find the rejection as you have to go into the Revdex.com account and to write this emailI copied and pasted the notice I found in the Revdex.com account which is a response signed by yourselfI’m unclear how you or the Revdex.com doesn’t have this informationI have spent months and many many hours trying to get some type of resolution from Call Me Van LinesThey have made no attempt for a resolution. I run a business myself and am a very busy person as most of us areTherefore, it is difficult to continue to take time out of my day to continue to contact CMVL or the Revdex.comFirst, the response from CMVL through the Revdex.com was in no way a resolution nor could it have in any way be construed as a satisfactory response from CMVL. I have photos, emails and phone messages regarding the damage, missing items and etcI have sent all of this information to CMVL along with their claims form as they requestedThey then submitted it to their “3rd party claims company” which I’m not isn’t owned by CMVLHowever, I then finally got an email from the claims company who wanted me to fill out all of the exact same claim forms and submit all of the photos and documentation againCMVL refused to forward the information to the claims company which I was told they would do a the beginning of the claims process. David Kohanim, the owner of CMVL, wrote the response through Revdex.comHe is 100% aware of the situation as he is the one I spoke to the day my items were suppose to be deliveredI even had his cell phone numberDavid is the one who changed his mind at the last second to refusing a wire transfer of funds or a certified cashiers check from Wells Fargo which is the bank CMVL banks to only accepting cashI was under severe duress since I had been living without furniture or personal items for nearly weeksHe changed his mind to only accepting cash for no reason whatsoeverHe said if I didn’t give the drivers cash, they would take my belongingsI had to drive over miles one way to the nearest Wells Fargo to exchange the certified check for cashI had received an email a few days earlier stating they would accept a check or wire transfer giving me their wiring informationI offered to wire the funds so I wouldn’t have to make the drive in severe weather, but David Kohanim refused! It has been months since I submitted the claimI don’t understand how it could be taking this long nor I don’t understand why I never get any type of an updateI have emails to CMVL asking for updates and I never get an updateAlso, items were not improperly packed by meI had the items packed by professionals in my local townI didn’t have CMVL do it because they were very expensive and the nearest CMVL location to me is over hours awayCMVL cannot say it was improperly packed by me since they do not know how anything was packed. This statement "The items included in your claim such as the dish sponge, piece of Tupperware, among dozens of other like items were improperly packed by yourself. of our crews many attempts to have your items repacked properly, you refused to allow them” is a complete lie and they have no documentation of suchThe person crew showed up one day late, loaded the truck and leftMy items were packed and taped inside brand new Uhaul boxes which I have photos of such boxesAdditionally, I didn’t submit and type of Tupperware as he claimsI sent of photo of a plastic item that was destroyed to show them how badly things were handledThis item is virtually unbreakableI notice how he doesn’t address the boxes that were damage, water damage, ripped, opened and clearly retaped by themHe also doesn’t mention how the movers said the truck was 100% empty when my brand new iMac was still missingI called the dispatch who then spoke in private with the mover after I threatened to call the policeSuddenly, they found my iMac in the truckVery suspicious!!! A simple apology from CMVL is NOT an acceptable resolutionLet me know if you need further informationI have a ton of more information I can give you with emails, phone calls and photos
Regards,
L*** ***

Dear MrsS***:First, I want to apologize to you that your furniture incurred damages due to your move. I apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to provide a
consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the damages incurred will be used for coaching and training our employees and agents.Our internal records that are dated, time stamped, and unable to be altered indicate that on Wednesday, July 20, at 12:PM EST a claim form was emailed to you at [email protected] have yet to receive the completed claim form back from you to submit for damage compensation and reimbursement. At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur claim policy is completely transparent. I was sorry to hear you feel this way, and if you stopped agreeing with our claims policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service…) the same way we respect our policy when it comes to ineligable refunds. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you.Please complete the claims process for compensation. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person. Very Truly Yours,The Claims Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:AM to 5:PM EST, Mon - Fri

Complaint:
I am rejecting this response because:I spoke to the owner directly today. He is now changing his story that the total amount due was 4000, and no money is owed. Except I have text records that show him stating his company would credit my card. Their first response to the Revdex.com even stated it! When I told him that all my records show as the agreed upon amount, he stated "Then dispute the credit card charge" followed by "I'll see you in court". I will gladly provide printouts of every email communication that was made between myself and this company, screenshots of every text, voicemail recordings and photos to back up that I did exactly as I was told, and now they are attempting to steal $from me. Please help..
Regards,
*** ***

After review of the Revdex.com message received today, I would like to file a disputeThe consumer has talked (with *** ***) to our office several times in the past and is aware of the amount dueWe have offered her a settlement but she it is not satisfiedPer my responses to the Revdex.com, it has been requested she contact our office so that a resolution may be made that would satisfy both partiesShe has not called our office. Please advise at your earliest convenience. Thank you so much. Kind regards,

Thank you for your response sirI understand the validity of the situation, and I will have management contact you directly to resolve your concernsThank you again for choosing Call Me Van LineDo not hesitate to call our Customer Care Department between the hours of Monday through Friday from 9AM to 5PM EST at ###-###-####

Dear R*** ***:Thank you for your letter alerting us to the problem you have been having with your move with our companyI am sorry you have been subjected to such a frustrating series of eventsWe pride ourselves on responding to customers' concerns very quickly, so what you have
experienced is inexcusableWe will make every effort to see that this never happens againWe appreciate your business and will do everything we can to serve your needs.Since Call Me Van Lines has been servicing moves nationwide, and we do appreciate the open forum The Revdex.com has provided for us to communicate with you. In an effort to satisfy such an important client like yourself, and as tangible means of acknowledging your disappointment I would like to offer you my personal guarantee that we will address, and resolve all of your concerns with our company, in addition to processing your refund as stated in your desired resolution with our companyPlease contact me personally to discuss this matter at ###-###-#### Extension I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as a client.Very Truly Yours,The Claims Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:AM to 5:PM EST, Mon - Fri

Complaint:
I am rejecting this response because:According to the correspondence I received from you on January 6, Call Me Van Line, Incacknowledged and apologized for the continued email harassment and assured me that they would remove me immediately from their systemLeading us all to believe that this issue was corrected and closedThis morning January 16, 2017, I received the attached unwanted email once again from Call Me Van Line, IncI would like you to reopen Complaint # as this issue has not been resolvedAny assistance you could render in terminating this unwanted harassing correspondence would be greatly appreciatedI look forward to your responseI would like to have the Call Me Van Lines take me contact information out of their system and to not contact me again.
Regards,
H*** ***

Complaint:
I am rejecting this response because:I called the number given in the response this morningS*** was not available so I spoke to receptionist who indicated she would check on status of delivery and call me backBoth my husband and I have been told this over a dozen times with no follow up from Call Me The ETA mentioned in our contract was December 20th, We're almost days past their own date
Regards,
Bruce & Kim Hayes

Complaint:
I am rejecting this response because: In no where in the response is there a statement addressing the major issue of paying an additional $5,and providing official weigh tickets to justify the increased costs
Regards,
M*** ***

Hello again ***: Validation of debt was sent to her via certified mail and was received and signed for by *** *** on 5/4/(please see attached return receipt)There was never a request for validation prior to this Revdex.com complaint

Dear MrM*** ***: I am writing you in response to your Revdex.com Complaint. First, I want to apologize to you that your furniture incurred damages and delays due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure
that this will never happen again by addressing this issue directly with the owner immediately.In addition, I have notified our third party claims department to send you a claim form to this email addressCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Please do not hesitate to call or email us with all of your moving needsThe Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####.THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]

Our office contacted the consumer on 7/12/and we now consider this matter closed