Conrad Credit Corp

Complaint:
I am rejecting this response because:This company had the opportunity to settle the claims to pay for the furniture at their insurance rate and I waited to reimbursed for an amount that they agreed upon through their claims department and then took their time to send me a check for an amount much less than they even agreed to in their contract and claim form so I do not trust their word nor am I willing to go through that same process once again for the lesser amount that they tried to give meI am requesting a refund because they breached their contract and I want the money to replace my broken furnitureI haven't heard anything form these people until now and the ball is not in their court any longer to try to negotiate a contract in which they breached
Regards,
T*** ***

Dear C***:I am writing you in response to your Revdex.com rejection responseI apologize if our initial response did not resolve your disputes with our company to your satisfaction. Our goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the additional incurred charges to your move will be used for coaching and training our employees and agents.Be advised that I have notified our third-party claims processor of your wishes to file a claim for said damages incurred during your relocation with our companyThey will be sending you a claim form to your email soon so you can file for compensationPlease know the photos we took of the furniture prior to us loading will be sent to our claims processor as well. I completely understand your position in requesting a refund, and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service…) the same way we respect our policy when it comes to ineligable refunds. At the moment of the pickup of your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur policy on shuttle services, packing services, and delivery services included is completely transparent.In addition to the latter, we have notified your broker about your disputes so you may initiate a claim with their company as wellCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner of our company personally by phone, email, or in person. Very Truly Yours,The Claims Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:AM to 5:PM EST, Mon - Fri

GOOD MORNING PLEASE SE ETACHMENT AND REMOVE COMPLAINTTHANKE YOU D*** D*** ***OperationsMoving APT ###-###-####[email protected]://www.movingapt.comHere's is the completed form all complaints and reviews are in the process of being removed by the Revdex.com everything is now
in their hands. Sincerely, J*** ** ***Sent from my iPhone

Complaint:
I am rejecting this response because: This is a form letter and they just "filled in the blanks". When I first called Call Me Van Lines, *** originally setup all of this. He told me the delivery would be between 4-days. I told him that my Mom had Alzheimer's and her belongings needed to be delivered quickly due to the effects "change" can make on a Alzheimer's person. I also informed *** that the facility where she was living in Kansas would be the ones to supervise the packing of her belongings since seeing people moving her things would be stealing them ( also complications of the disease) When *** emailed me the contract I saw the delivery time to be up to three weeks....May 29, being the last date. I called *** back since I thought this was an error. He said the dates were a "legal thing" and put there for problems like, weather, trucks breaking down, laws for the amount of time daily a driver could drive, etc. *** said it was only miles to the destination and her things would be delivered in 4-days. They picked up her belongings on 5-8-16. There was no adverse weather, the truck did NOT break down and furthermore, Valerie (David's assistance) informed me that Mom's belongings were sitting in LA for over one week! She did not offer this information, but I asked a lot of questions! I also received a call from a woman named Dana (out of Florida) telling me that David told her that if I wanted the delivery by that Friday (May 20, 2016) they could "expedite" the delivery at an "additional cost" to me! I said NO and they could deliver the stuff immediately like they said they would. This company called me or texted me different times they were going to deliver the stuff, but never showed up. I always had to call and find out what was going on! I do not appreciate the condescending response by this company (nobody even signed the response) and offering me $towards my NEXT move. I would never use them again!!!!! There were NO misunderstandings on my part and this is a PERFECT example of "Bait and Switch". Oh....I have all the text messages this company sent to me (including the photo David Ksent me of some man in the hospital they said was the driver and apparently the ONLY driver for this company......HIPAA laws?????), all the dates and numbers of the phone calls that were made by me to them, and most importantely, when you call this company the first thing that is said to you on the phone is that if you don't want your conversation recorded, hang up! Maybe they should provide the Revdex.com with all of my RECORDED phone conversations that I had with them.....unless they have disappeared or are maybe "no longer working"
Regards,
*** ***

Yes I read and accept the terms but those terms did NOT include your damaging my property and shipping me trash! As previously stated, there are more than one witness in El Paso to attest that my furniture was not ripped to threads as it was delivered and there is no way that I would have put such trash in storage and pay on it for more than two years so if you can work for someone who can guide you to be dishonest then that is what you choose to do for a living but my story won't change and it appears that you are trained very well to word things to mean something other than what it is intended so we can agree to disagree.
Complaint:
I am rejecting this response because: I did not sign to any terms of Call Me Van Line damaging my property! As for as whether my case is within your guidelines to be eligible for a refund, that is up to whoever, but surely anyone with even an ounce of common sense should know that no one would pay to store trash for more than two yearsMy furniture is not cheap and you all destroyed my couch and loveseat, damaged my Laura Ashley nightstand and dresser and bed post, broke my crystal lamp, shattered a vase and the only resolution is a FULL refund AND to pay for my damaged goods because Call Me Van Line deserves absolutely nothing! The owner sais that he didn't care if I was dying when I was in tears so I can care less about your terms!Nothing else will suffice or grant vindication!!
Regards,
*** ***

We are the Collection Agency for the Client, StaySkyPlease see the attached non-cancellable contract

I have reviewed the response made by the business in reference to complaint ID 11182898, and find that this resolution is satisfactory to me
Regards,
*** ***

Customer has previously submitted a complaint against our company that was closed due to no response from the submitterThis is a duplicatePlease rectify. Thank you, Call Me Van Line

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11723123, and find that this resolution is satisfactory to meBecause I am accepting this does not mean that I am giving up on getting my tote I expect Call Me Van Lines to take responsibility and keep searching I am heart broken over losing the memories of my deceased husband
Regards,
*** B***

We resolved this with the customer by compensating her $and having her sign a Full and Final for the compensation

Complaint: 11766061
I am rejecting this response because:I found this message in my junk folder, and have read the response from CallMeVanLines, and find it totally unacceptable.  It was an affront to me to tell me they have given my $50.00 credit on account for packing supplies redeemable at any Call me van lines establishment, like I am going to move again.  Beside the cost originally quoted by Hertz Van Lines for the cost of the move, I was charged $4000.00 more, had damages unclaimed because I did not file in 90 days, and had over $2000.00 worth of items like a smart TV, new vaccum, lamp, jewelry and a new aluminum ladder stolen.  The move cost over $10,000 total.  $50. credit, give me a break!!!!!!!!!!!!
Regards,
[redacted]

Dear H[redacted]: We apologize that you were receiving emails from our company; even after requesting to opt out. We have taken great measures to ensure this will never happen again; and our technical team is investigating how this system failure took place.  Our company has a...

link in every email that allows our clients to remove their information from our system completely; we apologize that the system did not remove your information, . We greatly value you reaching out to us to alert us of this issue. Our company agrees and adheres to all compliance especially when it comes to the privacy of our clients. We will resolve the systems default immediately.  Regards,  The Customer Service Team at Call Me Van Line

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
Like I stated back in 2015, this whole time share presentation was a fraud and I was deceived.    I was offer a free gift without being disclosed of a sale presentation for a time share.  I was bombarded with aggressive sales tactics after I rejected the sale multiple times.  Conveyed purchase would be considered an investment as timeshare could be sold or rented for profit.   Was conveyed that it would be a one time/day offer and that timeshare would be available ONLY to members and not accessible to the general public for usage or rent.  Never disclosed that timeshares could be bought online for as little as one dollar ($1.00).  Never disclosed that timeshare developers and their management companies can charge fees above and beyond maintenance fees without their consent.  Never disclosed PERPETUAL clause that legally binds your financial obligation to the developer FOREVER.  Never disclosed that the contract legally binds heirs, successors, and assigns to inherit all financial and legal obligations under contract described above. This is clearly a violation of the Unfair and Deceptive Trade Practice Act.  I don't want any business with this company and I want my contract terminated.  I already lost over $4,500 dollars.
Regards,
[redacted]

Dear [redacted]: When our movers arrived at your storage unit to load your shipment we found most of the items completely damaged. We contacted you to let you know that not only was the shipment estimated to be 3,500 pounds, but a majority of the items were damaged beyond repair. Regardless of the...

damage you instructed us to conduct the move, and you signed the revised estimate. Our movers took photos of the items before they loaded them to have proof of all of the damages.The amount of the revised estimate was just that, an estimate. You neglected to mention that the actual charges on delivery was much less. In fact, we didn't charge you for all of the packing needed to be done to prepare your shipment for safe travels, nor did we charge you for the shuttle service you required on delivery. In addition, we charged $650 less than the revised estimate on delivery. At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. I am very sorry if you now regret for what you have previously accepted. Our claims and refund policy is completely transparent.I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you. Very Truly Yours,The Claims Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:00 AM to 5:00 PM EST, Mon - Fri.

Complaint: 11293432
I am rejecting this response because:The Extra charges added are exorbitant and was not explained initially. Also, according to the response the total charges (including the extra charges) adds up to $4004. But we were sent a bill of $5470 in text message and email( By David), and were forced to pay the balance in cash else threatened with putting our stuff in storage. We had no option but to pay and get back all our stuff. The customer center and office were closed and did not help.I request the initial quote be honored.Regards,S[redacted] From D[redacted]'s email:transportation  $3300PACKING MATERIAL $350FUEL SURCHARGE  $$350BULKY ITEM     $225BINDING ESTIMATH  $1233TOTAL  JOB IS $5458 PAID DEPOSIT  ($1300)PAID TO DRIVER ($860)DISCOUNT ($606)BALANCE DUE  BALANCE DUE IS 2704.74OVER NIGHT $ $750  TOTAL      BALANCE DUE 3454.74PLEASE HAVE POSTAL MONEY ORDER FOR $3000

Dear L[redacted]: Please accept my sincerest apology on behalf of our company that your experience with our moving services was not to your satisfaction. I understand your frustration with the claims process and will address and resolve your concerns. Your claim was promptly processed when submitted,...

but unfortunately, it is still under review. Please keep in mind that any item packed by owner is not covered under the valuation protection. The items included in your claim such as the dish sponge, piece of Tupperware, among dozens of other like items were improperly packed by yourself. Regardless of our crews many attempts to have your items repacked properly, you refused to allow them.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country (ie: unforeseen delays such as adverse weather conditions, mechanical trouble, etc.). Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services. Please be assured that this type of situation will never happen again. We have put new procedures in place as of today, which will ensure our client’s read and understand their contracts better. Again, my demise to the poor customer experience you had with our company—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Thank you for bringing this matter to our attention. It will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person.  Sincerely,  D[redacted]OwnerCall Me Van Line

Complaint: 11766061
I am rejecting this response because: You speak of an executed contract with you prior to my move.  The first I heard it was not Hertz Van lines was when I was coerced to pay and extra $4000. for "too much stuff" according to David's moving helpers.  That was well after the move had started the day of my move.  I expected Hertz to show up at my door and have me all packed up by late afternoon.  I never saw a contract with Call Me Van Lines, and the bill of lading does not have a name, a weight or a cu. foot listed on it.  I signed the bill of lading at 10:30 at night after having to buy more boxes and leave a lot of things behind that they would not take.  Things that were not on the list of things that I was told could not be moved.  I gave away about $200-300 of food from my pantry because they would not pack canned food, packaged foods, etc.  I was very upset with the work they did packing me up, and just signed without looking at the items that were missing.  They are on the original list that I gave to Hertz and that is the only contract I have, or signed, not one with Call Me van Lines, so I do not know what you are talking about.  That does not even take into account the things that were stolen from me in the process. 
Regards,
[redacted]

Dear Dr. [redacted]: Greeting from Call Me Van Line. Thank you for your inquiry. I am sorry to hear you feel this way, and if you stopped agreeing with our refund policy that you had been contracted during your reservation. I completely understand your position and I hope you can understand ours. Just like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service…) the same way we respect our policy when it comes to ineligable refunds. At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. I am very sorry if you now regret for what you have previously accepted. Our cancellation and refund policy is completely transparent. In case we receive a dispute notification we will of course provide the needed details about your contract with us and the reason the refund has been denied. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.Lastly, I am enclosing a $50.00 gift certificate you can redeem at any Call Me Van Line location nationwide. It is good on all packing merchandise, including sale items. We value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs. If you need anything else do not hesitate to contact the owner directly by phone, email, or in person.  Thank you,  D[redacted]OwnerCall Me Van Line, Inc.###-###-####[email protected]

Dear Mr. S[redacted]:I am writing you in regards to your Revdex.com complaint rejection of our response.  I personally took the liberty of scouring our systems for your information and deleting it completely one by one. The information was initially submitted to our systems several times, meaning you may have submitted your request for an estimate for your move to more than one of our websites, and we received your information multiple times.If the problem persists do not hesitate to contact me personally at ###-###-####.  Thank you, S[redacted]Call Me Van Line, Inc.

Complaint: 11551079
I am rejecting this response because: I contacted them by all means provided. I have also texted the owner with no response by any of my methods. They indicate they want to give me my money back, but have made no efforts. I have an ongoing charge dispute on my credit card as we speak.  The only thing I want is my $1260 back on my credit card and I will be happy to close all of this out.
Regards,
R[redacted]