Conrad Credit Corp

We have investigated this complaint and have confirmed this is a valid debt. We encourage the consumer(s) to contact our office. We consider this matter closed.Thank you.

Dear Mrs. B[redacted]:First, I want to apologize to you that your furniture incurred damages and missing items due to your move. As a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner...

immediately.Our trucks, crews, and warehouses have been notified of your missing items, and we are working vigorously to locate the missing box. In the meantime; I have notified our third party claims department to send you a claim form to this email address. Call Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Please do not hesitate to call or email us with all of your moving needs. The Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####.  THANK YOU FROM:   The Customer Service Team at Call Me Van Line Phone: ###-###-#### Email: [email protected]

Conrad Credit Corporation dba Approval One, is the collection agency for the City of Escondido. We have contacted the City of Escondido and consumer's account has been put on hold; insurance information will be resubmitted by the City of Escondido.

Dear S[redacted]:I am writing you in response to your Revdex.com Complaint filed 1/29/16. First, I want to apologize to you that your furniture incurred damages due to your move. As a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by...

addressing this issue directly with the owner of our company immediately. Our goal is to provide a consistently reliable service, with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding the damages to your furniture will be used for coaching and training our employees and agents.To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we are providing you with the attached Claim Filing Form. Call Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.See attached for some additional claim filing information, and instructions. Please note claims are handled in writing only, and are never handled over the phone; however, due to the validity of your particular situation I welcome you to call our office at ###-###-#### with all of your moving needs. Sincerely, S[redacted]Customer Relocation Supervisor###-###-####[email protected]

We would like to be reassured in writing by the Conrad Acceptance Corporation that they will not be billing us $180 a year for a membership that we no longer possess.Sincerely,[redacted]
 Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Please accept my sincere apology on behalf of our company that our response to your Revdex.com inquiry was not satisfactory. We are doing everything we can to meet your needs, and expectations; however, we will need some communication on your end to have your claim for damages reevaluated by our insurance company.Please be advised that our agreement with you was lucid in nature, and clearly reflected your charges for your move. Keep in mind that your moving charges were ultimately based on the actual services preformed and the actual items moved. At any time during our role in the relocation process if you were not satisfied with our terms and conditions on our agreement you could have opted not to execute our agreement and a full refund of the said fees would have been issued. However; that did not transpire and our moving services were preformed to completion. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process. With that said, and as previously stated, we are here to help you with all of your moving needs, even after your delivery. I understand your frustration with your experience with our customer care department, and claims department, but keep in mind those Representatives are given a set of guidelines for compensation that they are supposed to adhere to as per the terms you agreed to. I understand that these guidelines did not meet your expectations, and thus, I am willing to further review the file, and resubmit to claims. I will need some communication from you to do so. I can be reached directly at ###-###-####. \Sincerely, S[redacted]Call Me Van Line

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I see the response by the business as an admission that everything I tried to tell them was correct. However I do not see anything from them accepting blame for not accepting the details I was providing them. I was forced to be insulted by there representives for no reason. I was insulted and dedraded for no reason. There aggressive bulldog ways of refusing to let the consumer talk will continue. I do not see an apology for there rude behavior toward me. Had the listened to me we would not be here today and yet they still refuse to issue an apology for there misake and they rude behavior and insults I had to deal with over and over. In thier response the the City of Escondido billing office does not make mistakes I believe Approval one needs to admit that I was correct and that I fact they do make mistakes.
Regards,
[redacted]

Dues statements were sent on 10/8/15, 10/29/15, 12/30/15, and 1/27/2016. Please have the consumer contact [redacted] at our office, [redacted] PST, to discuss this matter.

To Whom It May Concern:Our company is in receipt of Mr. and Mrs. [redacted] dispute notification, and wish to address their concerns with our client. Be advised that as per the agreement our truck and crew arrived at the clients storage unit in Phoenix, AZ on 5/22/16. Prior to loading, Mr. and...

Mrs. [redacted] were presented with a revised written estimate, which included moving more items than listed on the Order for Service; executed and signed by our client on April 29, 2016. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process. Our foreman did a walk thru of Mr. and Mrs. [redacted] home to assess the additional labor and weight not on her original order. Mr. and Mrs. [redacted] were then given a revised written estimate for the actual services to be performed, and the estimated weight of their shipment. Unfortunately; our client did not accept the additional estimated charges and we were unable to negotiate with the client for the additional items to be moved, and therefore; our crew left the job site without preforming the move per the clients request. Given the explanation provided we look forward to your response. We take Mr. and Mrs. [redacted] concerns very seriously, we will implement their feedback, and resolve their concerns internally.  Regards,  The Customer Care Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:00 AM to 5:00 PM EST, Mon - Fri.

Complaint: 11152555
I am rejecting this response because: This is the most conversation that I have received from this company who still has not tried to reach out to me by phone or in a personal manner, who still refuse to acknowledge that they agreed to the settlement of replacing my chair only for a certain amount but then sent me a check after weeks of ongoing emails with one person who tried to help me, no one else, never the owner to this day for an amount less than the amount they agreed to  in their own claim which they breached their own contract. This company has basically ignored my other claims all together for my chester drawer and bed and has not paid my claim or even acknowledged my claims or me all together and I believe that the only reason why they are even giving me the time of day is because of the negative impact this will have on their company. I have given this company 4 months to acknowledge my claim and today still insist that they have. There seems to be no resolution here unless my terms are met or court will be the only solution.
Regards,
Tandra Foster

Complaint: 11529467
I am rejecting this response because: This response doesn't even make...

sense to me. I have been unable to reach anyone from this company via telephone as they have blocked my number. I sent several emails to Nathan Wagner and have had issues getting a response back from anyone via email or phone. 
Regards,
Dr. [redacted]

This claim is solve

2/23/16T[redacted] BIRCHTREE AVE Lancaster , CA 93534Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: d[redacted]@gmail.comRe: Id #11152555Dear Mrs. F[redacted]:First, I want to apologize to you that your furniture incurred damages due to your move. As a testament to strive for your...

satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner immediately.In addition, I have attached a claim form to this response. Call Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery. Remember, to refer to our initial agreement when filing your claim with our company. With that said please see below an excerpt from the Bill of Lading from your move documents:WAIVER of Full (Replacement) Value Protection. This lower level of protection is provided at no additional cost beyond the base rate; however, it provides only minimal protection that is considerably less than the average value of household goods. Under this option, a claim for any article that may be lost, destroyed, or damaged while in your mover’s custody will be settled based on the weight of the individual article multiplied by 60 cents. For example, the settlement for an audio component valued at $1,000 that weighs 10 pounds would be $6.00 (10 pounds times 60 cents). Dollar Estimate of the cost of your move under the 60­ cents option. COMPLETE THIS PART ONLY if you wish to WAIVE The Full (Replacement) Level of Protection included in the higher cost estimate provided [above] [on the prior page] for your shipment and instead select the LOWER Released Value of 60­ cents ­per­ pound Per Article; to do so you must initial and sign on the lines below­ I wish to Release My Shipment to a Maximum Value of 60­ cents­ per­ pound per Article. I acknowledge that for my shipment I have: 1) WAIVED the Full (Replacement) Level of protection, for which I have received an estimate of charges, and 2) received a copy of the "Your Rights and Responsibilities When You Move" brochure explaining these provisions.For
this exact same reason we require that our clients review and execute not only
their Estimate/Order For Service and Inventory List (to ensure its’ accuracy)
but also the Terms and Conditions of our agreement in an effort to avoid
confusion and/or hearsay prior and/or subsequent to the relocation process. Mrs. F[redacted], please keep in mind as one of our valued customers, you have the ultimate vote about whether or not our moving services were to your standard. Please call our customer care department to further discuss how we could be of assistance to you at ###-###-####. They have been made aware of your situation and are going to help you through our claims process. Thank you for your suggestions, and thank you for your business. We hope to continue serving you. See attached for some additional claim filing information, and instructions. Sincerely, Call Me Van Line###-###-####[email protected]

Dear Ms. [redacted],Please contact [redacted] at our office [redacted] to discuss this matter at your earliest convenience.Thank you.Conrad Credit Corporation

To Whom It May Concern:Our company is in contact with our mutual client, Mr. A[redacted], and are complying with their requests. We have come to an agreement through a third party prior to my letter today, and I will now pass this complaint back to them to close accordingly.  We sincerely...

appreciate Mr. A[redacted] business, and look forward to his response.  Thank you,  Call Me Van Line, Inc.

Complaint: 11293432
I am rejecting this response because:I will not accept the response until the Business accepts it has overcharged us and return the extra fee taken. 
Regards,
S[redacted]

We acknowledge receipt of this complaint and will be in touch.Thank you.

All information requested by the consumer has been provided. If additional information is needed, please let us know. Sincerely,Conrad Credit Corporation

Complaint: 11881510
I am rejecting this response because: the business claims that my charges are based on 7,500 cubic feet when my signed contract clearly states 7,500 lbs. A copy of my contract has been attached for reference, as well as a copy of the initial contract I signed. At no point in time was cubic footage mentioned before or after I signed my contract. Also, the business made no response to my request for a refund, not even to acknowledge the $681.06 I was initially told by a representative that I would be receiving.
Regards,
A[redacted]

Dear Mrs. [redacted]:First, I want to apologize to you that your furniture incurred damages and missing items due to your move. As a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner...

and crew here immediately. In addition, I have attached a claim form to this email. Call Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Thank you for letting us know about your recent experience with your move. I apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns with the Revdex.com. Our goal is to provide a consistently reliable service, with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding the delays in your delivery will be used for coaching and training our employees and agents.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country. Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.In regards to your concerns about the weight of your shipment be advised that your shipment is based on weight; however, it is also based on the items you went through in great detail with Andrew upon making the reservation for your move. If you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be less. By basing the actual charges on the actual weight of your shipment we are not only protecting our consumer, but our company as well. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you. Lastly, I am enclosing a $50.00 gift certificate you can redeem at any Call Me Van Line location nationwide. It is good on all packing merchandise, including sale items. We value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs.  Very Truly Yours,  The Claims Operations Team at Call Me Van Line Phone: ###-###-#### Email: [email protected] Hours: 9:00 AM to 5:00 PM EST, Mon - Fri.