Conrad Credit Corp

Dear Z*** [redacted] :Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with D***, our Customer Service Representative, was less than adequateShe should have handled the situation differently and transferred your call to someone with more authorityWe understand why D***'s offer to remedy the situation did not meet your expectationsOur Customer Service Representatives are given a set of guidelines for compensation that they are supposed to adhere to, however in this case, clearly those standards were insufficient per your specific needsIn regards to your resolution to process your claim, be advised that our company contacted you on several occasions to advise we are still missing sufficient documentation to compensate you for your claimOur claim forms are lucid in nature and clearly indicate the documents required to properly submit to insuranceOur insurance company requires this information from us, and since you kept the original documents, as well as the drivers documents, and refused to return them; regardless our many attempts to retrieve them, we will require them to file the claim properlyIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone at ###-###-#### or email at [email protected], Call Me Van Line

2/23/16T [redacted] BIRCHTREE AVE Lancaster , CA 93534Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: d [redacted] @gmail.comRe: Id #11152555Dear MrsF*:First, I want to apologize to you that your furniture incurred damages due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner immediately.In addition, I have attached a claim form to this responseCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliveryRemember, to refer to our initial agreement when filing your claim with our companyWith that said please see below an excerpt from the Bill of Lading from your move documents:WAIVER of Full (Replacement) Value ProtectionThis lower level of protection is provided at no additional cost beyond the base rate; however, it provides only minimal protection that is considerably less than the average value of household goodsUnder this option, a claim for any article that may be lost, destroyed, or damaged while in your mover’s custody will be settled based on the weight of the individual article multiplied by centsFor example, the settlement for an audio component valued at $1,that weighs pounds would be $(pounds times cents)Dollar Estimate of the cost of your move under the 60­ cents optionCOMPLETE THIS PART ONLY if you wish to WAIVE The Full (Replacement) Level of Protection included in the higher cost estimate provided [above] [on the prior page] for your shipment and instead select the LOWER Released Value of 60­ cents ­per­ pound Per Article; to do so you must initial and sign on the lines below­ I wish to Release My Shipment to a Maximum Value of 60­ cents­ per­ pound per ArticleI acknowledge that for my shipment I have: 1) WAIVED the Full (Replacement) Level of protection, for which I have received an estimate of charges, and 2) received a copy of the "Your Rights and Responsibilities When You Move" brochure explaining these provisions.For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation processMrsF*, please keep in mind as one of our valued customers, you have the ultimate vote about whether or not our moving services were to your standardPlease call our customer care department to further discuss how we could be of assistance to you at ###-###-####They have been made aware of your situation and are going to help you through our claims processThank you for your suggestions, and thank you for your businessWe hope to continue serving youSee attached for some additional claim filing information, and instructionsSincerely, Call Me Van Line###-###-####[email protected]

We would like to be reassured in writing by the Conrad Acceptance Corporation that they will not be billing us $a year for a membership that we no longer possess.Sincerely, [redacted] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Dear MrsV [redacted] :Thank you for your inquiry to Call Me Van LinesUnfortunately we were unable to locate an account with our company using the information you gave usPlease advise a job number or full name of the account in question, and we will resolve your concerns promptlyIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person.Please do not hesitate to call or email us with all of your moving needsThe Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####.THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]

Complaint: I am rejecting this response because:I am awaiting a resolution to the original complaint Regards, [redacted]

Dear Ms. [redacted] ,Please contact [redacted] at our office [redacted] to discuss this matter at your earliest convenience.Thank you.Conrad Credit Corporation

Please accept my sincere apology on behalf of our company that our initial response to you was unsatisfactoryPlease be assured that this type of situation will never happen againWe have put new procedures in place as of today that will help clarify customers charges to the fullest extentI would like to thank you for bringing this to our attentionIt will help us improve our operations and services.In an effort to resolve this matter, and as a tangible means of acknowledging your disappointment with our company I have attached hereto a claim formPlease submit the claim form back to us so we may further investigate your alleged overchargesIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.Sincerely, D [redacted] Owner of Call Me Van Line###-###-####

good morning this is d*** from call me van line on 7/i recive this order from broker alliance moving Binding Moving EstimateJob No:A***70 Alliance Moving Services Inc *** *** *** New York, NY 11106 http://alliancemovingservices.com US DOT:
2406813 MC: 817950 Customer Rep: K*** Toll Free: ###-###-#### Fax : ###-###-#### Email : [email protected] FromMoving ToL*** * *** *** ** *** Street , Apt#: 403MINNEAPOLIS, MN 55415 Phone: ###-###-####L*** * *** *** *** Dr , Apt#: 3509CHICAGO, IL 60611Phone: ###-###-####***@gmail.comRelocation DetailsJob No:A43***0Representative:Kylep Move Type: ResidentialLong Distance, milesEstimated Volume:lbs MinimumEstimated Rate:$per lbs ($per cf)Moving Dates:07/28/- 07/29/2015 Created on:06/18/2015 Relocation EstimateBasic Estimate Price$1280.00Fuel Surcharge: % $115.20Binding Estimate Fee$610.00Packing Materials$344.50(imresdis78567)- $230.00Basic Valuation Protection:$per lbsper article$0.00Total Moving Estimate$2119.70Customer Payment:$500.00Full Value Protection Amount of Liability: $11,982.00 (Optional)Deductible Levels:$0 $250 $500 $750 $1000 $1500 Valuation Charge:$407.32$395.34$383.36$371.38$359.40$347.42Total Estimate PlusValuation Charge:$2527.02$2515.04$2503.06$2491.08$2479.10$2467.12Customer's Initials:x_________x_________x_________x_________x_________x_________WARNING: If a moving company loses or damages your goods, there are different standards for the company’s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goodsThis form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to youYou will select the liability level later, on the bill of lading (contract) for your moveBefore selecting a liability level, please read “Your Rights and Responsibilities When You Move,” provided by the moving company, and seek further information at the government website www.protectyourmove.govUnderstanding Your EstimateFIRST DELIVERY 8/7Customer has selected a binding estimateTotal costs will not exceed the estimated cost; detailed in the list of pieces, for an estimated weight/volume listed in the “Relocation details” of this agreement, providing that Customer provides Alliance Moving Services Incwith an accurate description of the items that are to be moved and the services that need to be performedIf there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the customer may be charged for those services at rates uniform with the carrier’s tariff.Articles List Items, PiecesQtyItemsLbs*** ***General 1BED FRAME501BED, HEADBOARD10511BOX, LARGE (CUFT)495 QtyItemsLbs1CONSULE TABLE651DRESSER, SINGLE1751LAMP, TABLE141MATTRESS QN2101MIRROR, REGULAR141OTTOMAN, LG.56 QtyItemsLbs2TABLE, END701TV STAND352TV FLAT SCREEN- 32``-50``168***Boxes 1BOX, DISH PACK (5.2)505BOX, WARDROBE (14.0)490 and I deside to do the move on 7/my driver arrive to client house look at the inventury and se she have more furniture and boxs my forman toled client she have more items and he need to call the office for new revised estimate before start working and moving furniture VERY IMPORTANT: If you are going to add additional pieces/items to your inventory at origin, or if your inventory pieces/items are different in weight and/or volume from what was estimated on this agreement when the carrier arrives:Carrier’s foreman will provide you with a revised written estimate to sign on site including all costs necessary for your move.Federal regulation requires carrier to honor original estimate if foreman has loaded truck prior to shipper signing and agreeing to revised estimateYou should not allow carrier to load the truck or perform any services until revised estimate has been signed and agreed to by you, the shipper.Do not sign blank or incomplete moving documentsIf the foreman presents you blank or incomplete moving documents to sign, please contact Alliance Moving Services Incas soon as possibleIf you can please take pictures of the blank document.my polacy we cant move antill client know there final price before we start packing and moving this is client inventure befor wee arrive please see inventury abouve is itam = to pecesArticles List Items, PiecesQtyItemsLbs*** ***General 1BED FRAME501BED, HEADBOARD10511BOX, LARGE (CUFT)495 QtyItemsLbs1CONSULE TABLE651DRESSER, SINGLE1751LAMP, TABLE141MATTRESS QN2101MIRROR, REGULAR141OTTOMAN, LG.56 QtyItemsLbs2TABLE, END701TV STAND352TV FLAT SCREEN- 32``-50``168***Boxes 1BOX, DISH PACK (5.2)505BOX, WARDROBE (14.0)490i call client and charge here for cu feet mor + ful surcharge and packing material total off $3001.48 she agreed and sign the revise estimate then driver start workinghouers after driver left cliend call and ask me it mast be deliver on 8/8/and I told her we cant not geranty delivery on 8/8/becuse her first delivery day is on 8/8/we have the right to deliver up to day from the first delivery dayBased on the load size and mileage of your move, delivery may take anywhere from 1-business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic delays, weather delays, estimated windows begin on the shipper’s first available delivery date.ms L*** * *** ware not happy and heng up the tele minth after here dad call me and se if I can deliver to chicago and he will rent a storage in chicago so the can pickup on the 8/8/and I say my driver will be in chicago tomorrow or the next day and it is ok whit my company he told me he need to talke to hez dourher lauren leonard and will call me back after or mn he call and told me hez douther do not want to store the shipmant in chicago and she will rend a truck will drive to houer to meet my driver to pickup the shipmanthi call driver and ask hem to rend a room and wight for client to arrive and pickup her shipmant client call hour lather and ask my driver to met at the storage lication she rented my driver arrive at the storage facility and met the client representative whit a police officer my driver call me and say client have the police and she don't like to pay the balance I ask to spick whit the police and the police agreed this sign the paper and she need to pay for the service she deside to pay only $and send $on the maildriver unload furniture and did inventury whit representative on from the police oficerafter driver is dan unloading the representetive did not want to sign the inventuryi ask to talke to the police officer and he told me he can't force them to sign I say ok and told my driver to go to the hotel and to the next job on 8/8/we receive a call from client dad she is missing a Tv and a box I told hem I will send a clime form as son I receive the $balance due client call the DOT to complan and the ask me to send them copy off the paper work for this job DOT cheek all paper work and told me I work by the book and the will call here to let here knoe she sign the revise estimate and the can't help here please be advise she book this job whit a brooker and she sign whit the brooker she have picesand I have copy off the inventory whit pices this is 50% more please let me know if you need copy of the paper work call me van line do over jobs a month for long destance and yes sam pepole have to complen because the go whit brooker and did not ask for a salsa person to cam and look at the move please call me at *** if you have qustion

Dear MrG***:Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com.In regards to your claims about delays in delivery,
this assertion is falseBe advised on your order we provided you with a delivery window of 8/to 9/that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.I am sorry to hear you feel this way, and if you stopped agreeing with our policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service…) the same way we respect our policy when it comes to ineligable refunds such as the one requested here with the Revdex.com.At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur cancellation and refund policy is completely transparent. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you.Please do not hesitate to call or email us with all of your moving needs THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]

Complaint:
I am rejecting this response because:H*** *** There is no guarantee that there will be a refund, replacement of my things, or the rest of my things brought back or delivered to me at all just like there was no guarantee that you guys live up to your day policy. The claim is another nightmare, because it does not mean that we will get a refund for all things missing, broken, or destroyed, or sent to the wrong house. The claim is just another piece of paper to CALL ME VAN LINE just like the contract that labeled all of our belongings on it, the stickers that labeled our belongings on it, with the day policy. Someone could steal our Identities because of your lack of incompetencies. D*** still blames us for the ID's, not himself or his coworkers. Unless we are compensated the money were out for all of this confusion, emotional stress and mishaps. There will be no resolution.
Regards,

Dear MrsB***: I am writing you in response to you rejecting our Revdex.com response, and in accordance with the Revdex.coms guidelines to respond In your letter you stated: “They [Call Me Van Line] have made no attempt for a resolution. According to our records that are dated, time stamped, and unable to be altered; a total of telephone calls, emails, and text messages were corresponded with you throughout your relocation and claims process In regards to your claimHere are the Terms and Conditions from your contract with our company regarding claims: In the last paragraph on your Order for Service: …I understand that unless I have purchased third party Full Value Protection Insurance, the Carrier is only responsible for $per pound per article up to the maximum valuation option selected… In Section of the Terms and Conditions: Carrier Liability: The carrier is not responsible for any damages to any article or fragile article unless packed and unpacked by the carrierThe carrier is not responsible for any furniture made from press wood and will not assemble or de-assemble press wood furniture… In Section of the Terms and Conditions: Option 2: FREE of Charge No Deductible - Agree to Waive FVP, and agree to Release FVPSelect cents per pound per article you must write, on the line when the shipment has been released to the carrier at the value not exceeding $per pound per article as per declaration of the value Customer agreed that said property be moved packed, shipped, forwarded, or otherwise, handled with the carrier’s liability specifically limited to $per pound per article… In Section of the Terms and Conditions: Whether or not the Shipper was aware of the nature of the goods, the Shipper shall indemnify the Carrier against all claims, losses, damages, liabilities or expenses arising in consequences of the Carriage of such goods without the carrier knowledge, no responsibility for a safe delivery In Section of the Terms and Conditions: Filing of Claims/Complaints Procedures: Carrier shall not be liable for the loss or destruction of, or missing goods, or damage of goods tendered hereunder or any part thereof unless claim is made in writing supported by proof of ownership, together with substation of value, and weight… In the Valuation Options Page, First Paragraph: WAIVER of Full (Replacement) Value ProtectionThis lower level of protection is provided at no additional cost beyond the base rate; however, it provides only minimal protection that is considerably less than the average value of household goodsUnder this option, a claim for any article that may be lost, destroyed, or damaged while in your mover’s custody will be settled based on the weight of the individual article multiplied by centsFor COMPLETE THIS PART ONLY if you wish to WAIVE The Full (Replacement) Level of Protection included in the higher cost estimate provided [above] [on the prior page] for your shipment and instead select the LOWER Released Value of 60-cents-per-pound Per Article; to do so you must initial and sign on the lines below- I wish to Release My Shipment to a Maximum Value of 60-cents-per-pound per Article On the Interstate Household Goods Bill of Lading directly above your signature: DELIVERY ACKNOWLEDGMENT: The shipper hereby acknowledges that the shipment was received in apparently good condition except as noted on the inventory listFurthermore the shipper acknowledges that all the services that were ordered have been performed, have been fully satisfied, and the truck was inspected and nothing has been left behindShipper and/or agent has full authority to accept the shipment and enter into this agreement With that said; I completely understand your position and, as a business owner yourself MrsBetz, I hope you can understand oursJust like we honor our word when it comes to claims which are eligible (as I illustrated above with our contracted agreement terms) the same way we respect our policy when it comes to ineligable claims At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur policies is completely transparent I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youAgain, I welcome you to call, email, or bring in person all of your future requests directly to the owner of Call Me Van Line Sincerely, D*** *** Owner of Call Me Van Line

Dear A*** ***:I am writing in response to your Revdex.com ComplaintI apologize if you did not have a good customer experience with our company, and appreciate you reaching out to usWe value the open platform the Revdex.com provides our clients, and look
forward to resolving your concerns with out company. In regards to your concerns about the weight of your shipment; be advised that you were provided with a binding price on pickup by your driverMeaning, you were charged for 7,cubic feet, and not weightPlease refer to your Bill of Lading, and contact our Billing Department to go over said charges with youThey can be reached toll free at 800-239-x 101. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.In addition to the latter; our goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the payment schedule for your move will be used for coaching and training our employees and agents.I would like to thank you for bringing this to our attentionIt will help us improve our operations and servicesIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.Sincerely, D*** ***

Dear *** ***:Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns with the Revdex.com.Our goal is to provide a consistently reliable
service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the pricing of your move will be used for coaching and training our employees and agents. In regards to your assertion that we tried to do a "Bait and switch" on your move, this assertion is falseBe advised that our contract is lucid in nature and clearly reflected a breakdown of all of your moving chargesAt no given time did we ever tell you we were going to charge you for more space or weightThe additional charges you incurred to your move was for shuttle services on deliveryWe not only gave you this information in writing, but spoke to you on several occasions regarding your additional charge for a shuttleFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we are providing you with this Relocation Discrepancy Report.Mrs***, I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our clientPlease complete the discrepancy form, as we are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to usWe take your concerns very seriously, we will implement your feedback, and resolve your concerns.Here is a link to the form: https://www.surveymonkey.com/r/X26RH

I am sorry to hear you feel this way, and if you stopped agreeing with our claims policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service, compensation is due for claim settlement…) the same way we respect our policy when it comes to ineligible refunds.At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur claims and refund policy is completely transparent. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.I have sent you a claim formPlease complete the claimWe value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear MrsB***: I apologize that our initial response was not to your satisfactionWe have made every attempt to locate the missing tote. I understand your frustration with the situation, and we will continue to try and locate the missing tote for you. The owner of our company has been made aware of the situation, and he will personally be contacting our trucks and crews to attempt to locate the toteIf you would like to speak with him regarding this please do not hesitate to contact him directly by phone at ###-###-####. MrsB***, I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our client.Please do not hesitate to call or email us with all of your moving needsThe Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####.THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]

Conrad Credit Corporation no longer has a relationship with American Campgrounds.Thank you

We acknowledge receipt of this claim and will do further research on itThank you

Complaint:
I am rejecting this response because: Call Me Van Lines states that their move was weight based. When I booked with New Amsterdam Van Lines, a full inventory of everything I was moving was given to the representative. The dispatch manager stated they had a truck with lbs of available weight that would be picking up my thingsHowever, when the move was contracted out to Call Me Van Lines and they arrived, I was told by the movers that I was estimated at cubic feet. The movers walked through the house and stated that our things would take up cubic feet and they would have to give me a new estimate based on that space. At this point, New Amsterdam was contacted and told me that I was being charged $a cubic foot, so that I could calculate out the price myselfSo obviously, this move was based on cubic feet and not weightCall Me Van Lines also stated in their response that I added more items than were on the original inventory. Nothing new was added to my inventory list and, in fact, we decided not to take large pieces of furniture that were on the original listAlso, when the movers were finished, they were unable to fit several items that were on the original inventory list including a full size mattress and box spring, a large vase, a coffee table, and a bookshelf. I had no choice but to abandon these items at the house as I had no way to ship them at this point. So not only did I not add any new furniture, chose to leave behind large pieces of furniture, but they were unable to accommodate multiple items that I wanted to keep.My original signed agreement was with New Amsterdam Van LinesCall Me Van Lines had different terms and conditions that I felt I had no choice but to sign, given the circumstancesAfter the movers were hours late and so much time had been spent going over new pricing, it was too late in the day and other business had closed preventing me from renting a truck myself or hiring another company. I had to be out of the house that day. I had no choice but to accept the new terms and, unfortunately, the drastically increased price. While the movers were disassembling furniture, they did not have all the proper tools and had to use what tools they had which resulted in damage to some of the furniture, particularly the dining room table. After the movers had left, I noticed that they had left all the hardware for all the furniture. I spent approximately hour walking around all the rooms, feeling through the carpet for the screws that belonged to the bed frame, dining room table, and futon.After the movers had packed the truck to capacity, I noticed that they did not pack of the dining room chairs. I asked them what I was supposed to do about the chairs, to which they shrugged their shoulders. They stated there was no room on the truck. When the mover presented the final paperwork for me to sign he stated there was a section where I could write comments if I chose, indicating I could write good comments about themI asked him if I was to write a good comment, if they would fit the remaining chairs on the truck. They stated they would, and then were able to accommodate the final dining chairs. To hold up my end of the deal I felt I must write that they had done a good job.Yes, Call Me Van Lines can respond stating that I had agreed to policies and proceduresYes, I didBut I felt that I must sign since I was under time constraints to leave, and I felt coerced and bargained with to sign certain documents and write certain comments.Also, Call Me Van Lines did not address the issue of my being told that I could pay for the move with credit card and then once my things were in their possession, this statement was retracted and I was given no choice, due to finances, but to pay for a moving truck with a credit card and retrieve my things from California
Regards,
*** ***

***We are working on getting you an update on your shipmentPlease stand byWe will contact you as soon as we speak to the shipper