Conrad Credit Corp

This complaint was settled with the consumer on December 4, 2014. We consider this matter closed.Thank you.

Please accept my sincere apology on behalf of our company that our initial response to you was unsatisfactory. Please be assured that this type of situation will never happen again. We have put new procedures in place as of today that will help clarify customers charges to the fullest extent. I would like to thank you for bringing this to our attention. It will help us improve our operations and services.In an effort to resolve this matter, and as a tangible means of acknowledging your disappointment with our company I have attached hereto a claim form. Please submit the claim form back to us so we may further investigate your alleged overcharges. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.Sincerely, D[redacted]Owner of Call Me Van Line###-###-####

We are currently working with the client directly to resolve his concerns. We have spoken with him today.  At this time we ask that the Revdex.com extend their time allotted to us so we may resolve this. We will submit a formal response thereafter. Please do not hesitate to...

call or email us in the meantime.  Sincerely, S[redacted]Call Me Van Line###-###-####

Complaint: 11921385
I am rejecting this response because:According to your second complaint response, now I supposadly have made several requests for quotes on my move...this is totally false....I  requested a quote for my move from one website 1 time, so your assertion of me requesting several quotes from different sites is totally incorrect. 
Regards,
H[redacted]

Complaint: 11938253
I am rejecting this response because:They are checking and claim they will call me. I will not consider the case resolved until they do something.
Regards,
[redacted] & [redacted] H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Valued Client, Greeting from Call Me Van Line. Thank you for your inquiry.If a refund is due onto your credit card you will need to contact our billing department directly at: The Billing Operations Team at Call Me Van Line[redacted], Camarillo, CA...

93010###-###-#### [email protected] take your concerns very seriously, we will implement your feedback, and resolve your concerns. We are not willing to jeopardize our relationship with such an important client as yourself over $1200.  I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person. Sincerely,  Call Me Van Line, Inc.

Dear M[redacted]:First, I want to apologize to you that your move incurred delays. As a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner of our company immediately. In...

addition, I am very sorry to learn that your experience with our Customer Service Representative was less than adequate. He should have handled the situation differently and transferred your call to someone with more authority.As one of our valued customers, you have the ultimate vote about whether or not our moving services were to your standard. We are counting on you to let us know what you think of us -- our service, our attitude, our staff. We want you to be happy about everything! And if you're not, we need to know about it so that we can fix the problem. I understand your frustration at the scheduling of your move, and why our remedy to the situation was not to your satisfaction. I appreciate you taking the time out to share those concerns with the Revdex.com. We appreciate the open platform they provide our customers for which to communicate with us.In regards to your moving charges; the actual weight of your shipment came to 3,660 pounds. That was an additional 755 pounds from your Order for Service which had 2,905 pounds. At a rate of $0.96 per pound, an additional $724.80 was added to the order. Your original order included a total of $132.99 in packing materials and services; however, the actual packing materials and services used came to a total of $342.00, thus adding $209.01 to the order. In addition, a bulky fee was added in the amount of $132.00 (Please see Bill of Lading). With that said please review the following excerpt from Page 1, bottom paragraph, of your Order for Service: "The estimated price shown on this document is a guaranteed price and will only increase if the shipper orders additional services, moves additional property, or if the actual weight of the property exceeds the estimate." Our agreement is lucid in nature and clearly reflects moving charges, along with "Your Rights and Responsibilities When You Move" brochure that was included in those documents. We want to make sure our charges are clear and concise. Please be assured that we are doing everything we can to make the rest of your move as smooth as possible. Your business is very important to us. If there is anything we can do to help please do not hesitate to let us know. Sincerely, Call Me Van Line

Dear Mrs. V[redacted]:Thank you for your inquiry to Call Me Van Lines. Unfortunately we were unable to locate an account with our company using the information you gave us. Please advise a job number or full name of the account in question, and we will resolve your concerns...

promptly. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person.Please do not hesitate to call or email us with all of your moving needs. The Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####.THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]

Complaint: 11950243
I am rejecting this response because: based on the weigh tickets that were sent we were still overchrged.  How do you come up with charging us for 20,340 lbs. with these weigh tickets?
Regards,
M[redacted]

Dear [redacted]: I am writing in regards to your Revdex.com letter where you state you have rejected our initial response to your complaint. I apologize that our initial response did not resolve your disputes with our company. We strive on client satisfaction, and are always looking to learn and grow from each customer’s individual experience. In regards to your assertion in your letter where you state; “He [Michael] told me the delivery would be between 4-7 days”; please be advised that our agreement with you in which you executed and signed on April 11, 2016 is lucid in nature and indicates in several places that unless you have purchased the entire truck for your move we implemented a delivery window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. It also stated that the dates were subject to any and all variables that can happen moving across the country (ie: unforeseen delays such as adverse weather conditions, mechanical trouble, etc…), but know that your driver wants to get to your destination as quickly as possible so they can be paid for their services. I understand your specific situation, and we send our deepest sympathy; but as you stated in your letter our driver fell suddenly ill and had to be hospitalized. Although the delivery was not four days as you stated in your letter, it was within the window on your signed Order for Service. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process. Again, I apologize that our services did not meet your expectations, and I appreciate your perseverance in settling this matter. I regret that you feel we provided you poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner, [redacted], personally by phone, email, or in person. Sincerely,  The Claims Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:00 AM to 5:00 PM EST, Mon - Fri. Tell us why here...

Complaint: 11529467
I am rejecting this response because:I have re-read the contract and the cancellation policy does not apply. I never cancelled the move. The movers did not show up on the day of my move and I spoke to Dana Collins, who said that the move could be rescheduled and she would call me back to do so. She never called back to reschedule and I attempted to reach the company to reschedule dozens of times. I in no way cancelled my move. The movers did not show up and the company never rescheduled. They did not provide said services in the contract and made no arrangements with me to reschedule the move. I don't want any gift cards. I want my $400 deposit refunded.
Regards,
K[redacted]

Thank you for letting us know about your recent experience with your move. I apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to provide a consistently reliable service, with...

an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding the delays in your delivery and damages incurred during your move will be used for coaching and training our employees and agents.In regards to said damages incurred during your move, be advised that on your Bill of Lading we provided you with a claims filing procedure. Our records, that are dated, time stamped, and unable to be altered indicate that a claim has not been filed for the damages to your move. For your convenience I have notified our third party claims department to send you a claim form to your email address. Call Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.In the meantime please do not hesitate to call or email us with all of your moving needs. The Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####.

Hello,I sent a response message from Revdex.com 7/13/2016 from a message received 7/12/2016.  I forwarded information and didn't submit personal input.  I have spoken with Conrad Acceptance Corporations numerous times via phone.  I didn't receive letters except for timeshare statement which was paid in full. I tried to negotiate and requested a copied statement and was advised Conrad Acceptance Corporation doesn't supply copies of statements or itemized statements. The statements sent from Conrad Acceptance Corporation was vague and didn't inform me what my annual fees, service fees or monthly fees totaled. Thanks,[redacted]

Complaint: 11745275
I am rejecting this response because:I am awaiting a resolution to the original complaint.
Regards,
[redacted]

Dear Valued Client,  Greeting from Call Me Van Line. Thank you for your inquiry. We appreciate you sharing your concerns with the Revdex.com, and welcome the opportunity to resolve your concerns with our company. First and foremost I am sorry to hear you feel this way, and if...

you stopped agreeing with the terms and conditions of our agreement that you had been contracted during your reservation. I completely understand your position and I hope you can understand ours. Be advised that your shipment is based on weight; however, it is also based on the items you went through in great detail with your moving broker upon making the reservation for your move. If you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be less. By basing the actual charges on the actual weight of your shipment we are not only protecting our consumer, but our company as well. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.At the moment of pickup of your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. I am very sorry if you now regret for what you have previously accepted. Our cancellation and refund policy is completely transparent. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we have previously emailed you a claim form to have your filed reviewed for compensation. Please complete the claim form so we may submit to our third party claims processor for compensation. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person.  THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]

Complaint: 11156299
I am rejecting this response because: The company has NEVER contacted me via email or phone.  I tried calling D[redacted] but he was very rude and simply handed up on me.   I am very sure that the Call Me Van Line will find any kind of excuse NOT to pay claims for the items  they damaged!    I need to publish my complain as this company is committing frauds and  I will address it to the California fraud department for investigation and compliance.     People should be aware of this company and NOT  do any business with them if they do not want to be ripped off financially and emotionally.  They should not get away with such a horrible business doing.     
Regards,
[redacted] B[redacted]

Complaint: 11518668
I am rejecting this response because: 
Regards,
[redacted]
CMVL has made no attempt to resolve the missing boxes, broken items and damaged items. My claim is not regarding of the long delay of delivering my items. It is regarding the items that are missing, damaged and broken. The boxes were clearly smashed, water damaged and ripped apart. I sent CMVL the photos of everything broken, damaged and missing. There has not been one attempt to resolve this issue. Every time I ask for an update on the claim, I do not get an update from CMVL or their "claims company".

Dear Z[redacted]:Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with D[redacted], our Customer Service Representative, was less than adequate. She should have handled the situation differently and transferred your call to someone with...

more authority. We understand why D[redacted]'s offer to remedy the situation did not meet your expectations. Our Customer Service Representatives are given a set of guidelines for compensation that they are supposed to adhere to, however in this case, clearly those standards were insufficient per your specific needs. In regards to your resolution to process your claim, be advised that our company contacted you on several occasions to advise we are still missing sufficient documentation to compensate you for your claim. Our claim forms are lucid in nature and clearly indicate the documents required to properly submit to insurance. Our insurance company requires this information from us, and since you kept the original documents, as well as the drivers documents, and refused to return them; regardless our many attempts to retrieve them, we will require them to file the claim properly. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone at ###-###-#### or email at [email protected]. Sincerely, Call Me Van Line

Dear Revdex.com:We had refunded the client's money on Monday, April 20, 2015.We consider this matter closed.Thank you.Conrad Credit Corporation