CONSEG

We understand that the customer is concerned regarding
the cancellation of online order ***We have extensively researched this
matter to offer resolution for our customerAll online orders are subject to
verification with our security departmentThis is done solely for the
protection of
our customers' informationOrders received in that department
are worked as received and they do have 24-business hours to verify
informationNormally our customers' will receive an email confirming the
cancellation, however, we have encountered system issues causing many of our
customers' to not receive their emailsWe acknowledge this and work to resolve
any outstanding issues in that areaBased on our findings, we will be happy to
work with the customer in placing a new orderAlthough we are unable to extend
an accommodation equating to the rebates of the customer's credit card, we
would be happy to offer a discount in the form of 20% which would total before any taxes, $
Saks unfortunately does not offer price adjustments in conjunction with third
party websites or rebate programsShould the customer want to replace the order,
they would need only contact our office and refer back to the order *** to
redeem

We understand our customer's concerns with regards to the cancellation of online order ***. We have extensively researched the issues that have caused concernOur records indicate that the customer placed an order on October *** for several beauty itemsThe customer did provide us
with billing information that was different from the shippingAll online orders are subject to verification with our security departmentThis is done solely for the customers' protectionUnfortunately our security department was unable to verify pertinent information necessary to complete the order and the order was cancelledWith our review, we have confirmed that all information for this customer has been updated on the Saks.com profileThe customer can view their profile online by signing in with their email addressWe will be happy to assist the customerwith a new orderWith any of our gift with purchase items, they are while supplies lastWe are in the process of obtaining information from our distribution center on the availability of those giftsThe customer also waseligible for the promotion code for a $Gift CardWe will be happy to honor all items based on availability and the customer need only to contact our office to place the orderWe would like to extend an accommodation of free overnight in acknowledgement of the inconvenience the customer has experiencedThe customer would need only to refer back to order *** and one our associates will be able to assist with the placement of a new order

We have received the response and would like to confirm that our Saks Direct Asset Protection group thoroughly reviewed surveillance and concluded there were no errors during the pack/ship phase for order ***Our footage stills show the belt on the packing table and then being placed inside our customer’s package by the packerThe footage was timestamped and subsequently compared to warehousing system records for accuracyPer *** ***, there were no damage scans while the merchandise was in transit. When we contacted our customer, we asked if the package appeared to be damaged or re-taped upon delivery. He stated that ‘he did not notice’ but eventually ‘that he could not remember.’ We advised our customer that we were unable to extend an accommodation to his account due to our results

We have taken our customer's concerns into consideration but unfortunately our decision remains. Based on this information, the customer cannot use the gift cards earned due to promotional gift card abuseAs indicated in the terms and conditions of our promotion,there is a limit of per customerTherefore, the customer's request has been denied and we consider this matter resolved

We understand that our customer has concerns in regards to the necklace purchased with Off 5th online order *** purchased on February **, Saks Fifth Avenue wants our customers to be pleased with their purchaseFor that reason we know that returns are importantWe do adhere to
the policy guidelines and such can be viewed by our customers on the websiteWe will gladly accept a customer’s return in saleable condition if returned within days from the date of purchaseAccording to tracking records from the return label, the customer presented the package to the post office on April *** The package did arrive a few weeks later, however it was past the days and our return specialists were unable to process a credit refundThe item was returned back to the customerAlthough we were experience a larger than volume of returns to be processed, our returns are processed by the date receivedBecause the customer had the item more than days from date of purchase prior to shipping it back to our distribution center, we are unable to honor a request for a credit refund

We understand that the customer has remaining concerns in regards to the online order ***Our records indicate that although we had not yet received the return of the Saint Laurent Clutch, we extended an accommodation to the recipient of the gift in the form of an Electronic Merchandise
CreditBased on our findings, the card was shipped and delivered on January **, and signed by ** *** in the amount of $1,We consider this matter to be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We understand that our customer has concerns in regards to pricing for the Madison Supply Hoodie from Saks online order ***To address the customer’s issue, we extensively researched this matterThe price reflected on our website for this item was $which the customer agreed to
pay at the time of checkoutSaks makes every effort to display correct pricing for our customers and will continue that effort in depicting accurate Saks pricing versus vendor pricingSince the customer become concerned with the price difference of $showing on the tag, we are happy to extend a onetime courtesy and credit refund for the $difference plus any applicable taxes back to the card used for the purchaseThe customer can expect the credit to be applied within 5-business days

Tell us why here This will be our final response to the Revdex.com. We understand our customer’s continued concerns in regards to the outlined issueSaks Fifth Avenue is committed to customer satisfaction and we apologize for any inconvenience caused by this matterOur security measures are in place for the protection of our valued customersAs mentioned, the customer will be able to place orders with our online store and will not be blocked from doing soWe consider this matter to be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have provided the merchant ample opportunity to resolve this matterThe merchant has remained defiant and grossly negligent in its handling of this matter, as well as the handling of hundreds of other customer inquiriesI have filed a lawsuit against Saks Fifth AvenueI will keep this matter open with the Revdex.com and I ask that the merchant is sanctioned in by the Revdex.com for failing to offer any resolution to this matterShould Saks Fifth Avenue decide to refund me the $7,734.00, I will close this dispute and file a motion to dismiss my lawsuitOtherwise I will continue to pursue Saks through any and all means available
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
For a high-end department store to make such a deal I am very disappointed! The I have already made it clear that my situation is clearBefore the purchase of customer service did not tell me only mask and skin moisturizer these two things involved in 20% offCustomer service is my whole order, I can buy all the things 20% discountBut now, you said that only two things can be 20% off, so out of the behavior of your department store in line with your image? I strongly demand a full refund of my total order price difference of $ 196.8!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that our customer has remaining concerns in regards to not being fully credited for those items which were not receivedA credit refund was processed by our distribution center for the items returned by our customerWe have requested that the remaining items which were not
shipped be credited back to the customer to ensure that the full purchase price is returned back to the credit card used for the purchaseThe customer can expect the remaining credit back to the card within 3-business days

We understand our customer's concerns in regards to not receiving their refund for returned merchandiseOur records indicate that $2,was returned back to the *** *** card on October *** and the funds should now be available to the customerIf there are any issues with that return,
the customer will need to contact the credit card companyWe did however confirm that there was a $difference in the amount returned and will request that those funds be returned within 3-business days to make the customer whole for the purchase of their online order

We
are sorry to hear that our customer received merchandise that was not
in pristine conditionIn understanding the concerns in regards to
return shipping, we do provide a return label with the shipping package
However we unfortunately do not have the ability to provide a duplicate
labelOur customer has contacted the Saks.com contact center and
expressed her concernsWe can arrange for the package to be picked up
as a onetime courtesy by *** and no charge or the customer can return
the package using their own method of shippingIf the customer would
like to exercise the option of having a *** pick up, they need only
contact our corporate relations manager *** to schedule

We understand the concerns of our customer regarding the receipt of their orderOur records indicate that *** ** delivered the package to the customer on January *, We consider the matter resolved

We understand our customer has concerns in regards to the recent return of a LaMer Eye product purchased with a Saks.com orderAfter careful review of this issue, the package was accepted at the *** on December *** and is currently in-transit back to our facility with an estimated arrival
date of December ***The return process can take upwards from 7-business daysOnce the package has been processed by our returns department, the customer will receive an email update

We understand our customer's concerns and our verification process is in place solely for the protection of customer informationUnfortunately the information provided by the customer could not be verified and the order was cancelledWe are happy to extend an accommodation for the customer to either replace the shoes that were purchased if available or locate a comparable itemWe would be happy to assist with the search if neededOnce the customer has selected their item, they can contact our office and the order is notated to apply a 20% discount off the purchase priceThe customer would need only reference to the order number that was cancelled and the notations are noted

The credit was approved as a onetime accommodationWe were unable to locate the return however because of *** *** history with Saks, we were able to credit her master card $1,The credit should be available in 5-business days

We understand that the customer has concerns in regards to the return of the Manolo Blahnik shoes from order ***We have further reviewed the concerns of our customer and will extend the courtesy of having the shoes picked up for return to our distribution center where the shoes will be
re-inspected for manufacturer defectOur return policy outlines that we are unable to accept merchandise that is not in saleable condition unless deemed to have a manufacturer defectUpon receipt, our return specialists will determine if any defect existsThe customer will need to contact our corporate advocate *** to schedule the pick up by ***

Revdex.com: I have been advised to accept their offer as payment for my items which have been lost or stolen by Saks Fifth Avenue and its employees in cash only, pleasePlease, contact me directly, ###-###-####Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***