CONSEG

In understanding that the customer will follow up with Saks regarding an unresolved matter, the customer is welcome to contact our office for further advice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did receive the correct items at the initial purchase, I also sent back the correct items for refund, but after that Saks shipped me two other pairs of shoes which don't belong to me, and saying that I had returned the wrong shoes. I did contact customer services telling them I did send back the correct shoes; and what they have shipped back to me those shoes don't belong to me. This is a mistake that Saks made on their part
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We understand our customer has concerns regarding the return of order ***The customer advised our office that two pairs of shoes were returned back to our distribution centerBased on our findings, our distribution center received the returned package on January **, When the box was
opened, our specialist found two vendor boxes inside along with the original return form indicating the customer was returning the items due to a problem with sizingUnfortunately the shoes were not inside the boxesThe outgoing shipping weight for this order was lbsand the return weight lbsWe will be unable to honor our customer's request for a credit refund based on our findings. If the customer can provide a photo of the *** receipt showing the package weight at lbs., the receipt can be scanned and attached to an email address sent to our corporate relations advocate ***Upon receipt, we will further review

We understand that the customer still has concerns with regards to smart post deliveryOur standard delivery packages are being shipped by this methodWe are happy to extend an accommodation for thecustomer's next purchase to provide expedited rush deliveryWith this service, *** will deliver the package and the customer can request signature required so that the package will not be left unless there to accept and sign for itThe customer would need only contact our office to place the new order and refer back to order *** to redeem. For future orders, the customer can request expedited shipping services for anominal fee which will be delivered by *** and can also request the signature required optionWe acknowledge that this has been an inconvenience for our customer and Saks will make every effort to work with our smart post partners to ensure that future packages are properly delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that our customer has concerns with regards to an order placed with Saks online and not receiving confirmation that the order was placedThe customer has contacted our corporate relations manager directly and is working with the Saks executive team in trying to determine if an order actually placed or experienced an errorThe customer has been requested to provide additional information to determine the status

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[i do understand this situationBut even though the promotion does not applyI still have purchased the two $gift cardsThe two $gift cards I received have $balanceAnd the two$was charged from my bank account on 11/**/I desire to have two $returnedAnd credit back to my original credit card that I paid with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

We understand our customer has concerns in regards to placing an order with our online storeWe have researched this matter and found no orders placed in recent weeks based on the information provided to the Revdex.comWhen an order is placed online, the customer receives a
confirmation email that the order was receivedIf the customer did not receive this email, the order unfortunately did not processOur office would be happy to assist the customer in placing a new order to make sure the order is confirmed and shipped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This will be our final response on this matter:We understand our customer has
remaining concerns regarding the cancellation of the Michael Kors satchel from
their online orderWe are very sorry that that the customer’s order was not
able to be fulfilledSaks wants our customer to know that it is never our
intention not to fulfill orders placed however being a live website, the demand
for specific merchandise may be higher than causing our distribution
center stock to depleteUnderstanding that this can be frustrating, we will be
happy to accommodate our customer with assistance in locating a comparable
itemShould the customer locate a similar satchel online only with a purchase
price up to $298.00, we will be happy to honor the original price of
$The customer would need only refer back to the order *** after
placing their new online order for the current price, and the request for the
difference will be credited back within 3-business days

Tell us why hereOur customer was advised in advance via a letter that we were placing the restriction on her purchasing and returning, based on her extremely high return rate of 94% of what she had purchased the prior months When she objected via letter, another letter was sent to her
saying we would be happy to make a one-time exception and handle the return of pair of shoes she needed to return, but that she would be remaining in our Corporate Returns Management system and would not be permitted to make any other returns in the futureOur receipts do carry the message,"We recognize that returns are important to our customersTo ensure a positive shopping experience for all of our customers, if we identify through electronic analysis an unreasonable return patters, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue or saks.com"Our customer is still able to make any purchases from Saks Fifth Avenue or a Saks OFF5TH in our stores, but she is unable to make saks.com purchases or make any returns

Revdex.com:The business said they will honor the 25% and $that I have requestedA credit refund will be requested and returned to the credit card within the next 3- business days.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We understand our customer's concerns regarding the receipt of merchandise from Saks online order ***We have extensively researched this matterOur records indicate the customer contacted our officeto advise of damage to the Lip ColourIt is never our intention to ship out merchandise that
is in less than perfect conditionUnfortunately we are unable to provide the customer with a duplicate return labelIf the customer no longer has the original pre-paid label that was sent with the shipment, we have requested *** to pick up the package from the customer on Wednesday, September *** at the shipping address provided on the orderThe customer would need only place the item along with the return slip in the package and seal it*** will bring out the labelOnce the package is in-transit, we will issue a full credit refundIf the customer has any issues with the pickup date, please contact ***

We understand our customer has concerns in regards to an online order for the Fendi key chainOur office has reviewed the order to address the issues that existThe only was placed on June *** and on March **, 2016, the customer contacted our office to advise that the ring came apart from the
actual holderWe offered a return for inspection by our returns specialist to see if any manufacturer defect existedNormally our return policy does state that we are unable to accept returned merchandise that is not in saleable condition unless deemed defectiveUpon receipt and after careful inspection, the key chain was found not be defective but rather from wear and tearBased on our findings, we value our customer's business and would like to offer a positive resolution regarding this matterWe will be happy to extend a onetime courtesy to have the customer return the key chain for a full credit refundContact should be made directly with our corporate advocate *** to confirm the address and best date for *** to pick up the packageUpon contacting our office, please refer back to order ***Please be advised that for future orders, we will be unable to make any further accommodations for non-saleable merchandise returned

Again, we extend our sincerest apologies to the customer for the inconvenience this matter has causedAs previously stated, Saks Fifth Avenue sells merchandise that is 100% authenticity guaranteed as items are received from the design manufacturers directlyThis customers order has been noted and flagged for return by Corporate, and the customer will receive a full refund upon processing

We understand our customer’s concerns in regards to an online order placed on November **, for a dog sweaterTo execute an accurate response to our customer, we have thoroughly reviewed the issues that occurredAlthough our customer requested an expedited shipping service, this item
unfortunately was not available from our distribution center and had to be shipped from one of our Saks storesWhen this occurs, we cannot guarantee expedited shipping servicesDue to further delays from our end, we were unable to locate a store that would be able to ship out the package in time for when the item was needed We would like to extend an accommodation to the customer in trying to locate the item in the black/white color size small and have it sent out as a gift from Saks Fifth AvenueIn addition, we have also mailed a $gift card for the inconvenience our customer experiencedThe customer can contact our corporate relations manager *** with any further questions and we will work with our stores in trying to locate this item and having it shipped to the customer