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6/**/2015We understand that the customer has concerns in regards to the return of wrong merchandise shipped with order ***We have extensively researched this matterOur records indicate that the customer contacted our office on May *** to advise incorrect merchandise was receivedWe
advised the customer to return the package for inspectionUpon receipt, our returns specialist found that the item returned was incorrect and showing signs of extreme wear and tearIn addition, the zipper was faded and scratched and the inside tags dirty, old and rolling up as if worn or washedOur return policy does state that we are unable to accept returned merchandise that is not in saleable condition unless deemed to be a manufacturer defectBecause the customer contacted us on the date of receipt with this issue, we have extended a onetime courtesy to have the customer return the package back to us for a credit refundThe customer would need only contact *** confirming the correct pick up address and day which will be most convenient, and we will schedule a pickup with ***Once returned, we will process a credit refund back to the customer’s credit card

We have issued full credit of $for the disputed charge and all applicable fees that have been assessed stemming from the fraud chargesWe have also sent a credit bureau update request to remove the derogatory mark removed from our customer's credit profile since this also stemmed from
the fraud disputeAdjustments will reflect on our customer's next billing statementCredits issued today will result in $account balance

We understand that our customer has remaining concerns in regards to the return of the Cady dress from the Saks online orderAfter further review of the customer’s concerns, information provided by our returns specialist and asset protection department confirm that the dress was returned to our facility worn, dirty and with an odorOur return policy does state that we are unable to accept return merchandise that is not in saleable conditionThe customer has expressed that the dress may only have deodorant stains however this makes the merchandise unsaleableAfter considering our customer’s continued concerns, we will be happy to extend an accommodation to have the dress picked up and returned so that a member of our management team at our distribution center can further inspect the issues that our customer has expressedThe customer can contact our corporate relations manager *** when ready and we will request *** to pick up the packageOnce the item is inspected, the customer will be contacted with our final resolution

We have acknowledged the customer’s concerns regarding the Manolo Blahnik pumps purchased onlineAfter careful consideration based on the additional information provided by the customer, we have extended a full credit refund in the amount of $which will be refunded back to the *** card used for the purchaseThe credit should appear back to the customer’s card within 3-business daysThis matter has been considered resolved

We understand that our customer has remaining concerns with regards to not receiving the promotional gift card for $After careful consideration we will be extending a one time courtesy to have the gift card processed for this amount and shipped to the customerFor any future purchases, we advise the customer to review the excluded designers from the list included in our event bannersThe customer can expect to receive the card shipped to their billing address within 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The complaint wasnt about delivery of the itemIt was about the difficulties in getting the order processesIssue#i was told that there was an issue with my credit card when there wasnt an issue at allIssue #2, the store order was sent to stores that mo longer carry that brand itemIssue#I had to locate the item in a store myself and ask them to fill the orderNone of my issues in this complaint were addressed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In understanding the customer's concerns, we do see an order placed on September ** and shipped to a Seattle Washington address provided with the orderThe order total was $If this is the correct order, there was a total of ten items purchasedIf the customer confirms this to be correct
and has not received the package, it was delivered by *** ** on September ***We show no notations that the customer has contacted our office prior to the receipt of this complaint and it is now more than months since placing the orderThe customer will need to contact anyone that may have taken the package in for them or around the perimeters of the homeIf they still cannot locate the whereabouts of the package, they will need to contact us either by phone or live chat and we will have our security department start an investigation which can take days to complete to determine if the package can be found

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We understand our customer’s concerns in regards to a credit refund for the gift set purchased with Saks.com. Our records indicate that the gift set was delivered on October [redacted] and signed by [redacted]. Our risk management department denied the credit refund for this item purchased at $142.**...

because the promotional discount exceeded the amount of the merchandise. At this time we are extending a onetime courtesy to credit the customer $142.** back to the credit card used for the purchase and funds should be available within 5-7 business days.

In understanding our customer has remaining concerns regarding their return, we have confirmed with our leadership team at Saks distribution center that the items received were different from what was actually shipped and are non-Saks merchandise. Further, the customer did not contact our office or indicate on the return form that the items were incorrect upon receipt. Therefore based on our findings, we are unable to extend a credit refund. If the customer has the correct items to be returned and the merchandise is in saleable condition, we can honor the return. The customer would need only contact our corporate relations manager separately[redacted]to coordinate the return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I did not see any instructions/direction related to the defective merchandise.  I'd like to dispose of them.  Please have the business advise.
Sincerely,
[redacted]

We understand that our customer has returned an item back to Saks for a credit refund however the order number provided does not correspond with an online order. The customer will need to provide information and respond back to this complaint as to whether or not this order was an online purchase or...

in-store purchase and where the package was shipped to so that we can further assist.

We understand our customer has concerns in regards to an
order placed with Saks.com. Our review was extensive and we are happy to
provide a detailed response to the customer addressing the concerns that she
has. The customer placed an order on November [redacted] for a Satchel. Unfortunately
the order...

cancelled because we were unable to verify billing information. All
online orders are subject to verification with our security department and this
is done solely for the protection of our customers. The customer contacted us
on November [redacted] and we explained what had happened. Additionally, we were
provided with banking information so that the release of funds would be
expedited. Funds are reserved for an order when placed and the customer's bank
card not charged until an order is shipped. Since the order cancelled, the
funds will automatically be released within 24-48 hours. However, since the
customer expressed the need for the funds to be expedited back to the card, we
sent a release form to the bank. This is not a guaranteed service and is  solely dependent upon the bank. On November
[redacted], the customer placed a new order for the same item. The item was sold out
from our distribution center, however one of our stores were able to fulfill
the shipment. When the customer contacted our office expressing that the order
was placed in error, we opened a case with [redacted] to have the package re-routed
back to the store. This process can take 7-14 business days. Once the store
receives the package, they will process the return credit.  We will monitor the return of the customer's
order to be sure that the credit does apply.

We apologize to our customer for any inconvenience this has caused. We have issued full credit to our customer today  of $508.25, and have removed finance charges of $38.61 and $48.13.

We understand that the customer still has concerns regarding the
credit refund for the order that was issued in error. The credit was issued
today in the amount of $1916.25 back to the [redacted]. The customer should
be able to view the credit within 3-5 business days. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
So you will sent me $300 gift card right ? Can you give me the tracking number ?
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't accept or agree to the business' response since during checking out, from email confirmation and customer service agent I had the answer that this order was qualified for promotion. The business shall assume the responsibility of false advertisement or failure to of email/human communication.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

7/**/2015 Response to Revdex.com # [redacted]Dear Sirs: We understand our customer’s concerns with regards to the return of the Vanchetta Sandals. We have extensively researched this matter. Our records indicate that the customer was credited for the return of the sandals in the natural color in the...

amount of $173.99. The credit was issued back to the [redacted] account on July **, 2015.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is unacceptable. I have continued this complaint through a chargeback.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I have mailed the Sisley Product as of yesterday 08/**/2016.  Please process my return as soon as possible.  
Sincerely,
[redacted]