CONSEG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We understand that our customer has concerns with regards to the item purchased onlineWe are very sorry that the item was received without it's authenticity card however the customer purchased the bag in June and returned it back to our facility for a refundIn accordance with the terms of our
return policy, we do not accept merchandise that has been usedOur return specialists confirmed that the bag returned was used and therefore was shipped back to the customerFurther, the customer did receive the bag in June and waited several months before contacting our office to state their concerns with regards to authenticityAlthough the customer did not receive the card, we can reach out to our distribution center to see if they have the card to send to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As stated I have all emails stating thisI just got another response saying it would be honouredWhomever is reading this, is not following up accordinglyI will email this person and have it sorted out prior to closing this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We understand and acknowledge that our customer has concerns in regards to their online order not being receivedThe order was cancelled at the customer’s request because we were unable to accommodate the timeframe in which the item was neededSaks Fifth Avenue extends their sincerest apologies
that the customer was inconveniencedAt this time, we have placed a new order for this item to be shipped to the customerThe order is being shipped by Saks as a gift with no charge to the customer in the hope that we can resolve the issue in a more positive mannerWe hope that the customer will accept the gift even though it is past the timeframe for the birthday and it is our sincere hope that the recipient will enjoy the presentThe package was requested to be expedited and the customer should receive it by April ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I saw the information showed deliveredHowever, we were not home during weekendsI assume they had signature request, so I didn't make note in front of doorHowever, I would like waiting update until next *** Thanks,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My response is as follows;The dress was not wornThe dress was not alteredThe dress had no tear There was no oder I Agree it had deodorant marks on it due to my trying it on but that is not a valid reason to not accept returnsI would be happy to send photos or have you inspect the dress.Thank you,*** ***
The dress is defective and most certainly could be returned to manufacturers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that our customer has concerns in regards to online order ***Unfortunately the order cancelled due to a system error and when the customer tried to replace, the gift with purchase codes could not be appliedAt this time we will extend an accommodation to the customer by
having her contact our office to place a new orderWe will notate the order to have the promotional codes added and the customer would need only refer back to *** to redeem this offer

The bag did come with the strap, and we have it on video showing it was packaged with the strapWe are not able to provide an additional strap to our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The refund I'm requiring is $for item Clinique Tiny Temptations Set ***, I've no idea why saksfifthavenue mentioned another item with price $Hope saksfifthavenue checked my requirement again carefully.I still want to shop on saksfifthavenue in the future so I don't want to be considered as a cheater.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is apparent the store representative did not read my response There is an additional credit of $owed to me because I have not been credited for a separate order I have called every number I can find associated with Saks This problem is outstanding since October *** Every person I contact sees the problem, but it still exists Though I believe the initial problem has contributed to this additional, different problem, I believe I will have to file a separate complaint because the Saks representative did not read my response to the solution
These problems should not be recurring at such a high end store Additionally, other similar stores solve the problems quickly and efficiently I have called at least ten times trying to get these problems resolved Saks needs major overhauls in their customer service, problem resolution and online returns areas.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand our customer has concerns in regards to receiving a promotional gift card from their Saks.com orderThe customer's initial order unfortunately cancelled as our security department was unable to verify pertinent information necessary to confirm the orderHad the order been
confirmed, we would not have been able to extend the $gift card because one of the items Chloe' Parfum, was an excluded designer from the eventAs with any of our promotional events, we do provide a list of excluded designers and it has been confirmed that Chloe was one of themThe customer replaced the order and it successfully shipped however we are unable to honor the request for the gift card based off the terms and conditions of the eventThe customer was extended the gift with purchase items and they were shipped out on August *** and are estimated to arrive on Thursday, August ***The tracking number for this package is ***

We understand our customer's concerns regarding the
receipt of an incomplete suit with Off 5th online order ***Saks has
extensively reviewed the issues that occurred on this orderWe were contacted
on October *** regarding the customer receiving just a suit jacket with no
pantsWe did
check our availability of the suit, unfortunately, it was sold
outBecause the customer was inconvenienced we extended an accommodation in
the form of a $Gift CardA *** pickup was arranged for October ***
The customer contacted our office on the *** to advise that *** did not pick
up the package*** advised that they attempted a pickup at 12:pm that day
but were unable to retrieve the packageThe customer advised he received an
email stating the pickup would occur within a specific timeframeUnfortunately
*** cannot guarantee a timeframe for pickupBecause the customer expressed
he was leaving town, he did not want another pickup scheduledWe advised the
customer that he could ship the item back and we would reimburse him for any
shipping costs that he would incur on his end if he no longer had the return
labelThe item was returned and a credit refund of $went back to the Discover card on
October **, To demonstrate that we truly care about our customers, we
have increased the gift card amount from $to $This is for the
inconvenience that the customer did experience with the orderWe would also
like to extend an additional accommodation for the customer's next purchase in
the form of a 20% discountThe customer would need only contact our office to
place the order, refer back to order *** to redeem the credit

our customer has been contacted and has been advised that we were able to issue the credit as he has requestedOur customer has been emailed a copy of the receipt and he is satisfied

Order # *** We did not issue credit for Lip Magnet Liquid Lipstick/ozQtyfor a total amount of We did not issue credit for this Merchandise Not Received (MNR) claim due to the fact that the customer was not eligible for $Promo GC due to the
canceled items (L7) Soleil Eye and Cheek Palette/oz$and with the MNR claim for the lipstick of $dollars he only qualified for $GC. Customer used the $GC before he notified us of the MNR claim and since the dollar value is less than the ineligible amount of the Promo GC used the decision was made not to issue the credit The gift card used as method of payment was created from order ***

We understand our customer's concerns in regards to not receiving their full refund for returned merchandiseThe customer advised that they received a call from *** ** stating that one of the gift cards was lostThe customer did receive a credit gift card of $however the $remaining
was never receivedOur security department has been notified and an investigation is pendingThe customer will need to allow 3-business days for this matter to be processed and resolved

We understand that our customer has concerns in regards to the promotional discount being applied to the Off 5th online orderOur records indicate the customer was credited on April *** in the amount of $and $returned for shipping feeBoth credits were put back on to the *** card used for the purchaseSaks considers this matter to be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I'm not sure what action I need to take with thisI purchased a pair of designer boots, after a few wearings some of the stud came off Obviously a manufactures defectSaks has failed to take these shoes back, stating they do not accept used shoesOf course these shoes have been worn....but they are obviously defective and need to stand behind a product that they sell$shoes should not last a few wears

Our customer did not advise us we needed to send this overnight at first, and by the time we went to change it the Locator order had already been shipped by our other store.The first package that was sent ground will be delivered today, 10/**/We are arranging to get this picked up and credited
as soon as possible.The second package was sent overnight and was delivered on 10/**/We will credit the customer for the overnight fee.We apologize to our client for this mix-up