CONSEG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Saks has clearly not acknowledged its mistakeIf anything, it seems to me that the company has implied that I was the one to provide them with the wrong billing addressWhereas, the main point of my complaint was for Saks to investigate how the shipping information of another customer found its way to my online accountThey wrote that I the consumer provided them with the wrong billing infoThat's inaccurateSacks needs to accept accountability for their mistake and work to prevent it from happening to othersI want them to address the matter so that down the road, other customers don't experience the same thingYes, my account has now been updatedBut that does not mean that Saks is no longer accountable for how the mistake happened anywayWe live in a world where most of us consumers have to be aware of the dangers of identity theftI am not paranoid, I am only carefulI want an explanation.As for their "gesture" of overnight shipping, it's kind of late because the Sales Department set up another order last week, and apparently, I might receive this order tomorrowI will note that one of the promotions is missing from the new order.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that the customer has contacted our office to place a new orderDue to higher than usual call volume, our hold time is longer than expectedIt is understood that this has caused concern for our customerOur Boston store may have the shoes in a Grey color in the size 9DIf the customer would like for us to check on availability we would be happy to assist. The customer can contact our corporate advocate *** to adviseIf the customer would prefer to locate a comparable pair are extended accommodation does applyThe customer would need only provide the item number, size and color and we will be happy to assist in placing the order

We understand our customer has concerns in regards to the receipt of online order *** for the La Maison chocolate gift boxOur office has extensively researched the issue which our customer has brought to our attention and have found that the customer contacted our office originally on July
*** to cancel the orderWe advised the customer at that time that the order was shipped and we could not cancelOn July ***, the customer contacted our office and advised the expiration date on the box may have been tampered with and looks as though it was removed and reappliedWe want to assure our customer that this is a vendor item that ships directly from La Maison Because Saks stands by merchandise sold online, we requested pictures to be sentBased on receipt of such, we found that the label was not removed or reappliedUnfortunately we are unable to honor our customer’s request for a full credit refundHowever, we would be happy to extend an accommodation for any inconvenience caused by this matter in the form of a 10% discount off the next online purchaseTo redeem this offer, please refer back to the order ***

We understand our customer’s concerns in regards to a postal charge they had to pay to the *** as a result of *** deliveryOur records indicate that *** delivered the package on October ***Unfortunately we have not encountered this type of situation before and if there are concerns in
regards to *** and the way in which the package was delivered, they should be notified by the customerOnce the package is shipped form our facility it is the responsibility of the shipping carrier to successfully deliver our customers’ merchandiseAt this time, we will extend a onetime courtesy to honor a credit for $We can only credit the customer’s Saks credit card as credits issued by our online store can only be applied back to the original method of paymentThe credit will be reflected in the customer’s balance within 3-business days

We understand that our customer has additional concerns in regards to the credit refund of $Our records indicate that the customer’s Discover card was fully refunded on June 8th for this amount and Saks considers this matter to be fully resolved

Hi ***,Disregard my email from yesterdayI received a gift card in the mail from them yesterday.Thank you for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The situation I thought was easily going to be solved by me calling to place the order, however, that did not happen, yet again a poor customer service experienceI spent an hour on the phone calling in asking to place the order, and speak with an office who can, I was placed on hold several times, and was told the manager would call me back instead the same agent called me back and was not able to help me or get me manager and also she said friends and family is 25% off when mathematically $is 20% off no matter how u try and factor it out it isn't 25%I had a phone call where I could have been called back instead my time was again wasted over an hour, so whoever wrote this reply if they really wanted to make this hassle free for me would have picked up the phone, called me , placed the order and I would happily receive my walletInstead I had to go through another headache without the wallet I want, so for this issue again saks should rectify this by taking an additional 25% off the price offered for the miscalculation and the additional problems encountered, and most importantly have some one place the order for me by calling me without putting me on hold for an hour, after I was put on hold for an hour the agent called me back and literally asked me if I could wait on hold again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here
We understand that the customer
has concerns in regards to the return of online order ***We have
extensively reviewed information pertaining to this issue to resolve this
matterThe customer contacted our office to advise that she sent back the item
purchased on
April **, Unfortunately because the item was shipped from a
store, the tracking information is not available to our online systems and we
were unable to verify the tracking informationThe customer did send us a copy
of the tracking however FedEx could not verify this informationAt this time
we will extend a onetime courtesy to have the customer refunded for the full
purchase price in the amount of $The customer should see the credit
applied within 5-business days

We sincerely apologize for the inconvenience caused to our customerWe understand the concern and frustration as it is never our intention to send the incorrect merchandisePlease know that we will address the Distribution Center and associate that packaged this order for future quality
assuranceUpon review, our customer reached out to Saks.com Customer Service to advise of this matterCustomer was properly informed of our returns policy in which the original merchandise would need to be sent back for refundUpon issuing a refund, the customer may replace this order with one of our Saks stores, if they choose not to create a replacement order upon contacting Saks.comUnfortunately, we are unable to hold merchandise online or store without an order being placed However, our customer was given a *** label to help expedite the return transit as requestedWe do show this merchandise was received back on 8/*/and is currently awaiting processing and credit For the troubles we would like to extend to *** *** a 10% and free rush delivery accommodation towards her new purchase of the Coach Leather & Python Saddle BagTo redeem, the customer simply refers to order #*** to any of our knowledgeable associates to receive these offers

Our Short Hills General Manager learned of our customer's issue with her Louboutin boot approximately the second week of January. She immediately contacted the buying office and ordered the missing grommet hardware (piece to lace up the boot). The piece comes from France and takes
a minimum of months to come into the countryShe had three separate phone conversations with our customer at this time and Our Sales Associate left two voice messages; knowing the Customer wanted continued communication, Our General Manager left our customer a voice message on 2/** confirming once again the length of time for the piece to arrive and asked her to call if she wanted to discuss further. Our Sales Associate left a message on 2/** and left an additional message as well At this point, we are waiting for the piece to arrive. We have been in touch with the buying office several times and have confirmed the orderAs soon as we have additional info to share with our customer she will be advised

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The *** pick up would not work because of the fact that I work from early in the morning until and *** comes around pmSo I went out of my way to go to the store to ensure I got my money back and didn't have anymore issuesI would like Saks to notate the order that I placed with the 20% off good at Saks 5th off 5th or Saks 5thI want to ensure it is the last notation so it is an easy transactionDo I call the place my entire order over the phone or do I place it then call?I would like a call from Saks or a response from Saks to truly make me accept what they saidI think besides those questions and concerns I just listed now, I am satisfied.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that our customer has concerns in regards to the return of online order ***Our office has extensively researched this matter and found that the package was returned back to our facility using *** on June **, 2016. Our return policy does state that if a return
is processed days after the date of purchase the merchandise is subject to the current selling priceAll efforts will be made to return the full purchase price upon completion of the request for credit by our risk management group. The customer should expect to receive their credit within 5-business days

We understand our customer's concerns in regards to not receiving their online ordersUnfortunately both packages were lost and Saks.com has refunded the customer's Pay Pal account in full for both ordersA return of $was placed back on to the Pay Pal account on November **, and on the
same date, an additional $We have resolved both orders and have issued full creditWe consider this matter resolved

Once the package our client is returning is in transit, we will be able to expedite her returnThe gift card has already been requested.We apologize to our customer for this inconvenience

We understand that our customer’s order has not yet been receivedOur office has partnered with *** to provide resolution regarding order ***With the order placed on December **, 2015, the customer understandably contacted our office on January *, inquiring about the status of the
orderUnfortunately there were no updates from *** and a case was opened by themWe continued to work with *** and as of yet, the package still not locatedSaks took further action and we have started an investigation with our security department to try and locate the package The case is currently being worked on by our security team and we should have an update within a few daysIf our efforts fail to locate the package, we will issue a full credit refund back to the customer within 5-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Its unfortunate that I needed to involve the Revdex.com but after numerous attempts to resolve my concerns with Saks directly, I was completely frustrated with their customer serviceI am now aware of Saks day return policy pertaining to a returnIn my circumstance, after only a few wearings, the item I purchased broke. Had I purchased the purse from Nordstroms, I believe that they would have apologized for my inconvenience and refunded my entire purchase promptly and without hesitation, no day return rule applied. In the future I will have Nordstrom price match items I see on the Sak's siteThey value me as a customer and their return policy is exceptionalWe learn from our mistakes!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received the belt I ordered nor have I received a refund for not receiving it The rude Saks Fifth rep on the phone said they have proof that it was packed, but couldn't share that footage with me and dismissed me as a customer So I have no belt, no money I paid for the belt AND no footage proving they packed and shipped it My logic is why would I go through the extent of contacting the Revdex.com just for $82? If they cannot show me the footage, maybe they can show the Revdex.com As a customer I want good customer service and to be treated fairly as I have given them my business, time and money All I want is some decent customer service and the product or refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Saks Fifth Avenue attempted to get needed documentation from our customer on many occasions and have not been able to verify information providedWe have spoken with people that we are not sure is our actual customer or perhaps could be a representative.A letter has been sent to
our customer at the address providedIf it is answered within days we should be able to complete the verification process

Tell us why hereWe acknowledge that the customer who purchased online order *** has concerns in regards to the wrong receipt sent to the recipient of the orderWe have acknowledged the error on our end and want to be sure that the recipient is sent the correct informationShould the
customer need Saks to re-send the correct information, we ask that an email be forwarded to our corporate relations advocate *** with the recipient’s email addressBecause of the inconvenience this matter has caused, we extended an accommodation in the form of a $Gift Card which has been mailed to the billing address on the order on January **, Please allow 7-business days for receipt by ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello again,I received the response from Saks two days ago and I was advised to go ahead and place a new order instead of the one cancelled by SaksI followed the advise and placed a new order (#***)I also forwarded an order confirmation by email to one of Saks managers as advised by that statementNot only I haven't received a reply to my email, my new order is put on hold again and didn't get processed!!! The gift card I am using is working perfectly so please don't lie that it is a "bank verification issue." In fact both transactions went through the Pre-authorization and are on holdI've checked my gift card account status online - the money are "frozen" but are remain unprocessedDoesn't it look funny??? Furthermore same day I was able to place an order at other merchant using the same gift card and it worked just fine. I need a thorough explanation of why all my recent orders are "blocked" and don't get processedIt is very disappointing and time consuming to deal with unreliable service, poor communication and horrible customer care at ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***