ConsumerDirect Mortgage, a Division of FirstBank

I'd like to commend CosumerDirect Mortgage and in particular Mr. Charles P. for being responsive at all time during my refinancing process; he was instrumental in every aspect and as a result I closed my refinancing in 30 days. Also I'd like to commend Kristen R. and Carol A. for their quick response.

Thank you and Merry Christmas

The process of our refi went very smoothly, and ConsumerDirect's team was very easy to work with. The rate and terms they offered were definitely the most favorable among several offers we received.

I was hesitant and skeptical on the idea of using an online lender, it's difficult to build trust with someone (at least for me personally) when business is done only over the phone and email (in comparison to going with a local lender with a bank/office in town). That being said, I'm extremely happy that I did go with Consumer direct/first bank. The team that worked with us was very knowledgeable and accessible whenever I had questions or concerns. They made our loan process a breeze, and also saved us money on our rate. I'll definitely work with them again whenever the time comes.

After submitting my information on Lending Tree, I was contacted by multiple mortgage brokers. Mitch A. from ConsumerDirect offered the lowest rate and the lowest fees. But more importantly, he was professional, knowledgeable and promptly receptive to my requests for information. Consumer Direct made the process of applying for a mortgage very easy with their online portal which allowed secure delivery of sensitive information - something I'm very conscience of these days. The application went smoothly and quickly and I settled within 30 days.

Very pleased with my home refinance experience with ConsumerDirect. I would definitely recommend them. They were very responsive to my questions and up front with their quotes regarding closing costs. I have never had that transparency with other mortgage companies. I would use them again in the future.

We went with Consumer Direct/FirstBank after a bad experience with another lender. We found CD to be accurate in their numbers, great customer service, and responsive to all questions. I would highly recommend them as they were by far the most competitive, and did all the things the other firm did not do.

I was blown away at the outstanding customer service from start to finish on the refinance of our home. The rate was below everyone as well. Submitting documents and closing was a snap. I will be back and have referred several friends.

I was first interested in ConsumerDirect Mortgage when seeing their rates, but was pleasantly surprised with how responsive and helpful everyone was. Charles, my Mortgage Banker, was extremely honest with me and very helpful throughout the whole process.

Excellent company to work with. I had someone personally guiding me through every step of the way. And their response time to email was super fast and helpful. Would recommend to anyone!

I highly recommend consumer direct mortgage for anyone looking for a home loan. They handled my original loan and my refinance. There services are excellent, honest, and very prompt.

I was very satisfied with the loan process. They gave me the best quote out of 6 banks compared and to my surprise they were extremely responsive! They helped me close on my loan a week early. Very positive experience.

This company was the best I've ever worked with as far as getting a mortgage goes. They were very responsive, even getting me a letter of pre-approval on a Sunday so I could submit an offer. They kept in close contact and kept me informed every step of the way. I will definitely do business with them again. Charles P. was the loan officer and he was fantastic.

We just finished the entire course of loan application and closed the property without any issues.

We really want to share our experience with ComsumerDirect Mortgage, as their services were exceptional!

Before loan application, we decided that we had to evaluate which company we were going to use, as we did not have any experience/chance doing so, for our previous properties.

We picked couple companies based on reviews from Zillow, Revdex.com, and Google, and ComsumerDirect Mortgage was one of these selections.

We finally narrowed down to ComsumerDirect Mortgage, not only this company offered us very competitive rates, but also their responses were exceptionally prompt, and the process was very transparent.

We were so happy made this decision, especially when the loan process moved forward, their prompt and transparent services became very essential. As a typical loan application process, the load of documents and the reasons in need of these documents can be very overwhelming. ComsumerDirect Mortgage representatives were following very high standard to treat their customers like us, meanwhile, maintaining high standard to ensure the accuracy of the documents and other application materials. It resulted satisfied customers, and ensured the smoothness and approval of the loan, which is the most important thing for a loan application.

This was our first online loan selection, application, and the completion. We were completely happy with ComsumerDirect Mortgage. I want to mention these people in ComsumerDirect Mortgage, who certainly made our great experience memorable, they are: Charles, Nate, Kristen, and Shannon.