Continental Credit

Client was contacted by Customer Service ManagerAfter discussing questions and concerns the client was sent an email outlining the success on the clients credit file and the email also answered questions and concerns about scoresThis email was sent on Friday 10-21-and we did not hear back from the client after this email was sentOn Tuesday 10-25-the Customer Service Manager then reached out again via phone to try to discuss the account but we have not heard a response from the clientWe hope that the email that was provided gave great detail to deletions and that it answered any and all concernsWe are more than happy to speak with the client regarding any other questions as well

Initial Business Response / [redacted] (1000, 6, 2015/07/07) */ Manager reached out to the client and discussed questions and concerns with the clientWent over the positive increase in scores, and we will be working with the client for the next few month's going forward at no cost to the client so that we may accomplish more positive progress with the client so that they may achieve their goal of a home loanThe client agrees with this suggestion and is satisfied

Complaint: [redacted] I am rejecting this response because: I was promised a refund by check witch I didn't receiveI am beyond disappointed and disgusted with the billing processI thought we had an agreement I guess I was wrong Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:the credit the credit card company credited me was taken back when continental credit sent a response that I owed themThat simple initial reason for this complaintWhen I talked to continental credit, they told me they charge in arrears but that isn't true as I was charged the day I agreed to use them They are liars and need to credit me the $ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: refund was only sent for two months of service, not the full term Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/07/02) */ Continental Credit reached out to the client concerning the questions about their file. It appears that on the 21st the concern was filed and before we received the notification of the concern on the 24th, [redacted] had already spoken with one... of the representatives on the 23rd and it appears all has been situated. A manager has reached out to the client and left voicemails to contact us back if he has any other concerns or questions. Complaint Response Date bumped because: Holiday

Continental Credit’s Manager reached out to the client regarding questions and concerns on the fileThe account had been closed out in February previous to the postingThe entire credit file was discussed and both parties are satisfied

Initial Business Response / [redacted] (1000, 6, 2015/07/22) */ Continental Credit reached out to the client regarding the questions and concerns expressedA swift resolution was found and both parties are satisfied with the resolution

Manager at Continental Credit reached out to Ms. [redacted] in regards to her concerns. It was notated that she preferred not to be contacted but we wanted to make sure that she had confirmations on her account with us. Manager emailed Ms. ***, which was deemed the least invasive format for conversation.... The document that was signed upon enrollment was included and a confirmation of the closure of the account was documented in the email. We did not hear back from the client and we hope all concerns were addressed and satisfied by the client. Please see email below. [redacted] My name is [redacted] and I am the Customer Service Manager for Continental Credit. I had received your RevDex.com concerns and I wanted to reach out to see if I could be of any assistance. I am sorry about the miscommunication that came with enrollment regarding the automatic withdrawals with our company, we always make sure that we put into writing anything that we should convey on the phone during enrollment. I have attached the echo sign document that was sent upon enrollment, section 2 b on fees and billing explains the billing structure that we must follow. If you have a credit report from your lender I would love to go over anything and everything about your credit file with you and ensure that there were positive gains made on your file while you were with our company. I have closed out your account, waived the final payment, you have no future billing and your confirmation number is [redacted] . Best Regards, C [redacted] M [redacted] Customer Service Manager Continental Credit [redacted] Fax

Continental Credit Manager reached out to client to discuss any and all concernsAfter a current credit report was pulled by the client and reviewed together, it appears that the scores are very similar to the scores at the time of enrollment The credit report was discussed in detail with the client Billing was examined and a resolution that both parties favored was agreed upon

Continental Credit Customer Service Manager reached out to client to discuss questions and concernsA current credit report was attained and reviewed for both files in concernAfter the report was attained a full update on the great success that we have had on their credit files was emailed to the client with all information about deletions and successWe tried reaching back out to the client on several occasions to discuss the results after the email with the update had been sent to the client but we were unable to reach them via email or phone

Our customer service manager reached out to the client and resolved the issue

Continental Credit has received notification that the client wishes to rescind their complaint and has emailed the Denver Revdex.com to do soContinental Credit was able to come to a resolution that benefited both parties

Complaint: [redacted] I am rejecting this response because: that is not the date that I canceled my service I canceled my service in January Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Client was reached out to by Customer Service Manager, client called back in and verified with a customer service representative that the issue was being rectified for the clientClient was also reached out to today by a different Customer Service Manager and they left a voicemail to assure that the resolution was in place

One of our managers reached out to [redacted] to resolve his complaintAfter discussing the program and what we were doing to help, he stated he was sorry for the complaint and he was just frustrated about not getting through when he calledHe said that he would speak with his kids about them paying for the service on their own so we could continue helping themWe have closed the files as requested and waived the final payments due as a courtesy

Customer Service Manager reached out to client to resolve all issues and questionsAfter discussion a resolution suitable to both parties was agreed upon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey agreed to pay me back half of what we paid for my wife and I
Sincerely,
*** ***