Continental Credit

Client was reached out to by a Customer Service Manager. All questions and concerns of the client were addressed and a resolution that was satisfactory to both parties was reached.

Complaint: 11193011
I am rejecting this response...

because: I am not satisfied at all with this business they did nothing for me yes the manager called me and insisted they cleaned up my credit but they didn't I did not see positive results until I hired another company to do so. She did not offer any of my money back and I will not recommend this place to anyone. 
Sincerely,
[redacted]

Client was reached out to by Customer Service Manager, client called back in and verified with a customer service representative that the issue was being rectified for the client. Client was also reached out to today by a different Customer Service Manager and they left a voicemail to assure that...

the resolution was in place.

Initial Business Response /* (1000, 5, 2015/04/22) */
Manager reached out to the client about their concern about the account status. We did notify the client that the account had been closed per their request in a previous conversation. Also discussed was the reason that we wanted to go over the...

credit file with them upon closing to let them know their credit standing on exiting the program. Client confirmed that the resolution was per their satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11192221, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our customer service manager spoke with the client and resolved his issue.  The client restarted our program on 6/28/2017. He made his first monthly payment on 7/28 and his second monthly payment declined on 8/28/2017.  We reached out to him to resolve the balance and he responded back via...

email that he was in the process of moving forward with his loan and no longer needed our assistance. We emailed him back explaining the balance due was for the work we completed over the past month and would be happy to help with his request. He did not respond to our email and filed his complaint 2 days later. Before we reached out to the client regarding his complaint he called our customer service department and paid his past due balance to close his file.  Our Customer Service Manager also reached out and spoke with the client. She addressed his concerns and the client is now satisfied.

Prior to [redacted] filing a complaint, our company tried on several occasions to resolve her concerns. On June 9th, 2017 [redacted] emailed our company and asked that we correspond with [redacted] who had authorization to act on her behalf. We spoke with [redacted] on June 13th, 2017 and...

reviewed the client’s entire file. He instructed our company to keep her file open and continue working on her behalf.    6 days later on June 19th we spoke with [redacted] again and he instructed us to close the client’s file. We closed her file as requested and she was not billed any further. The client had not been billed since April 15th, 2017 and we had been working on her file for free to help her achieve her desired results.   After the client’s file was closed on June 19th we did not hear from her or [redacted] informing us that she was seeking further resolution. It was surprising when the client filed a complaint a week later as we had been in constant communication.    Upon receiving the client’s complaint, we immediately reached out to resolve her concerns. We did not hear back from [redacted] until the evening of July 19th, 2017. Even though we had many improvements to her credit report and had already worked on her file for free for over 90 days, we honored her request and sent a full refund. The refund check was sent on the evening of the 19th and the client should receive the check today.

Customer Service Manager reached out to the client to discuss the account had already been closed previous to the complaint and answer any questions. The clients had already contacted their banking institution and the bank had awarded the desired amount back to the client previous to our ability to reach out to the client.

Our customer service manager has reached out and resolved the issue. This complaint is closed in good standing.

We spoke with the client on 7/10/2017, the day before we received her complaint. We have closed the client's file as she requested and issued a refund for the last payments that processed. Since receiving the client's complaint we have made several attempts to follow up with her. We have not heard...

back from the client and we are assuming that her issues were addressed and resolved when we spoke with her on 7/10/2017.

Complaint: [redacted]
I am rejecting this response because:  I was promised a refund by check witch I didn't receive. I am beyond disappointed and disgusted with the billing process. I thought we had an agreement I guess I was wrong.
Sincerely,
[redacted]

Customer Service Manager reached out to the client regarding the questions and concerns of the client. Went over the automated, arrears billing and the file status. After discussion a resolution was agreed upon by both parties.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This is Continental Credits formal response regarding the filed complaint. A manager reached out to the party and left a voicemail and was contacted back by [redacted]. Manager went over the account with the party and concerns were addressed. The account was closed out and a confirmation email was...

sent. Please see attached email – This email shows that the mortgage professional had the clients contact phone number since the referral date in 2013 and that Continental Credit did NOT give the mortgage professional a phone number to contact the client, they already had that information.

Customer Service Manager reached out to the client and per the clients return voicemail request an email with confirmations and explanations was sent to resolve any questions and concerns.

Continental Credit Manager reached out to client to discuss any and all concerns. After a current credit report was pulled by the client and reviewed together, it appears that the scores are very similar to the scores at the time of enrollment.  The credit report was discussed in detail with...

the client.  Billing was examined and a resolution that both parties favored was agreed upon.

Continental Credit has received notification that the client wishes to rescind their complaint and has emailed the Denver Revdex.com to do so. Continental Credit was able to come to a resolution that benefited both parties.

Initial Business Response /* (1000, 5, 2015/05/18) */
Manager attempted to reached out to the client several times regarding the concern that was submitted. No contact could be achieved with the client, and multiple messages were left for the client. The file was closed per their request and no...

further billing will incur.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/02) */
Continental Credit reached out to the client concerning the questions about their file. It appears that on the 21st the concern was filed and before we received the notification of the concern on the 24th, [redacted] had already spoken with one...

of the representatives on the 23rd and it appears all has been situated. A manager has reached out to the client and left voicemails to contact us back if he has any other concerns or questions.
Complaint Response Date bumped because: Holiday