Continental Credit

A manager contacted the client per his rebuttal and an agreement to get a credit report to discuss the full credit file and further discuss action on the file was agreed upon

Client was contacted on the date of the complaint before the complaint posted by a Customer Service Manager and the compliant was handled before Continental Credit was notified of the complaint from the Revdex.comCustomer Service Manager did reach back out to ensure that the situation had been rectified
the day before and it was confirmed that everything was taken care of

Complaint:
I am rejecting this response because: I feel what we have been paying for has not been fulfilledThey have been also calling me
harassing me, to receive another paymentI want to complete refund of every payment I made with his company
Sincerely,
*** ***

Our customer service manager reached out to the client to resolve the issueWe did not hear back from the client but we left a message to confirm that we have closed her file as requested and she will have no further billing with our company

We reached out to the client and resolved his issueThe client’s files are closed and they will have no further billing from our company We received the client’s request to close his file on 1/25/We attempted to reach him on 1/26/2018, 1/30/2018, 1/31/and again on 2/14/
We did not reach the client during our attempts and were unable to discuss the final information in closing their filesWe honored the client’s request to cancel on 1/25/but there was a final payment due for the work we had already completed on their behalfThe billing for all our clients is done in arrears and the client’s final payment processed on 2/15/We apologize for their frustration and that we were unable to reach them before they filed their complaint

Our customer service manager reached out to the client and resolved the issueHer file is closed as she requested and there will be no further charges to her card The client’s first monthly payment was scheduled for 12/30/We spoke with the client on 12/7/and confirmed a payment
would be drafted for $on 12/30/2016, on top of that her signed welcome letter and agreement stated we would do the same The payment declined on 12/30/and didn’t clear until 1/5/The client called in and stated she was not expecting the payment to come out and needed it to run when she got paidThe client requested that we run her December and January payments ($138) on 1/20/We voided the 1/5/payment so the funds would not come out of her account and reset the payment for the 20th as she requestedThe representative that she spoke with was clear we would automatically process the card on file on the date she requested The payment declined on 1/20/and cleared on 2/2/The client called in and for the second time stated she was not expecting the payment to come outWe listened to the recorded conversation we had with her on 1/5/and informed her that it was very clear the $payment would be coming outShe stated she needed the money for something else and asked for us to void the payment again and run the $payment on 2/17/when she got paidFor the 2nd time we voided the payment and reset it to run on the day she requested The $payment cleared on 2/17/as the client requestedShe called into our office and said for the 3rd time that she was not expecting the payment to come out and asked for the funds to be reversedWe informed the client it was too late to stop the transaction and the payment had processed The client was upset but we tried to explain that we only did what she requested and tried on several occasions to help her We closed her file when speaking with her on 2/17/and made sure she would see no further charges from our company Before reaching out to speak with the client regarding the complaint she filed, we listed to every conversation we had with herWe verified that each time we spoke to her, we confirmed multiple times that we would be charging her card on the day she requestedIt is unfortunate that we do not get to help her any further as we were already seeing great success on her file

Revdex.com:I never stated I was sorry I filed the complaint...I just wanted the charges to STOP, which they did. Kids credit Still Bad, however,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** ***

Customer Service Manager reached out to client several times and left voicemails in regards to questions and concernsContinental Credit has not received a return callIn the voicemails it was confirmed that the accounts were closed previous to the clients contact with the Revdex.com

Initial Business Response /* (1000, 8, 2015/10/02) */
Our Sales Manager reached out to the client regarding questions and concernsAfter full review of the situation, they were able to come to a mutual agreement and the client is satisfied with the outcome

Continental Credit reached out to the client regarding their questions and concernsConcerns were discussed in full detail and both parties came to a resolution that both were satisfied by

Customer Service Supervisor reached out to the client to answer all questions and concernsFull credit file and the program at Continental Credit was discussed in full detailBoth parties are satisfied

Initial Business Response /* *** ** *** */
Senior Representative contacted client about the billing questions at hand and all other concerns that the clients hadEvery question and concern was addressed and a resolution was agreed upon to suit both partiesThe client confirmed that the
resolution was satisfactory
Initial Consumer Rebuttal /* *** ** *** */
From: *** *** (mailto:***@ballardmfg.com)
Sent: Tuesday, June 09, XXXX X:XX PM
To: Revdex.com
Subject: (SPAM) Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
Importance: Low
We received a check from Continental Credit todayFor the amount of money they took out of our checking account
Thank you so much
*** ***

When the client enrolled in our program we let her know verbally that we would automatically run the card she was proving for her monthly paymentsWe also sent her a welcome letter and an electronic agreement that she signed stating she understood her card would be automatically charged “The relevant fees will automatically be charged to you according to the method of payment selected by you at the time of your enrollment” As a courtesy we called and left a message on 12/28/(days before her payment was due) to remind her that we would be taking out her first paymentThe same day we sent her an email which explained the same thing “As we bill every days, please expect your first monthly payment to be coming out shortly, and definitely make sure the funds are available as we don’t want to disrupt any of the momentum we are having with the bureaus.” Each time the client called in we clarified that her card would be automatically charged and she agreedWe have all of the recorded conversations where she told us to run her cardWhen speaking with the client regarding her complaint, we offered to send her the recordings so she could see for herself that we ran her card only as she requested At this point her file is closed and she will have no further billingThe client paid for of the months of work that was completedAs a courtesy we waived her final balance for the last month of work we finished for her

We spoke with the client today and resolved the issue

Our customer service manager reached out several times to resolve the client's complaintHe has not responded to our calls or emailsWe would love the opportunity to discuss the client's concerns and show to him proof of everything we did to improve his credit scoresHis file is closed in good
standing and he will see no further charges from our company

Revdex.com:
After speaking with management we have resolved the issueI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

One of our managers spoke with the client on 3/28/to discuss his concernsWe reviewed both files and informed him that we have resolved the majority of the derogatory remarks on his wife's fileHe wanted to review the credit report himself and we sent him a copyWe've reached back out a few
more times since we spoke on the 28th and have not heard back from himBoth files are closed as the clients requested but we are waiting to hear back from the client to make sure all of his concerns were addressed

Client was reached out to by a Customer Service Manager and the credit file was discussed and a resolution was achieved that satisfied both parties

Initial Business Response /* (1000, 6, 2015/10/15) */
Manager reached out to the client regarding their concerns and questions about their accountThe confusion regarding billing has been rectified and the account has been closed with no future billingThe three months had been applied to the
account over May, June and July after which the account was to be closedWe fixed the issue with the automated billing portion which caused the error on this fileBoth parties are satisfied with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***