Continental Credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/10/15) */
[redacted] file with [redacted] was closed as of August 4th, 2015. August 4th was the last date a payment was drafted by our institution for services rendered. There is no future billing on the account and everything has been concluded. At...

this time [redacted] feels that they have done everything necessary to satisfy this request.

Initial Business Response /* (1000, 5, 2015/07/22) */
Continental Credit reached out to the client regarding her questions and concerns. After full review of the situation, a mutual agreement was met and both parties are satisfied.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
They agreed to pay the $118 dollars I was shorted. They also agreed to get the employee who harassed me some re-training on how to handle calls/ customers properly, so that this doesn't happen to someone in the future. The gentleman who called and spoke with me was very apologetic and easy to deal with. I am thinking they might just have one bad seed! I am happy with the outcome and would consider doing business with them again after this resolution.

Customer Service Manager reached out to the client to discuss the concerns and questions regarding the credit file. The account was confirmed closed and a resolution that was agreeable by both parties was met.

We have attempted 4 separate times to reach the client to discuss her concerns and have not heard back from her. We closed the file as the client requested and she will see no further billing from our company. We would love the opportunity to speak with her to make sure everything is resolved.

Complaint: [redacted]
I am rejecting this response because: refund was only sent for two months of service,  not the full term. 
Sincerely,
[redacted]

Client was contacted by Customer Service Manager. After discussing questions and concerns the client was sent an email outlining the success on the clients credit file and the email also answered questions and concerns about scores. This email was sent on Friday 10-21-16 and we did not hear back...

from the client after this email was sent. On Tuesday 10-25-16 the Customer Service Manager then reached out again via phone to try to discuss the account but we have not heard a response from the client. We hope that the email that was provided gave great detail to deletions and that it answered any and all concerns. We are more than happy to speak with the client regarding any other questions as well.

Our customer service manager reached out to the client and resolved the issue.